Enterprise Rent-A-Car Introduce
Choosing the right vehicle rental agency is a key decision for residents and visitors exploring the beautiful Massachusetts region, whether for a quick trip into Boston, a weekend getaway to Cape Cod, or a crucial replacement vehicle while yours is in the shop. For those in the MetroWest area, the Enterprise Rent-A-Car branch located in Natick stands out as a reliable and customer-focused option. Known globally for its extensive fleet and neighborhood service, this particular location offers a personalized, community-centric approach.
This Natick location is officially identified as both a car rental agency and a van rental agency, ensuring a wide range of options to suit nearly any requirement, from economical sedans for daily commutes to larger vans for group travel or moving projects. Furthermore, Enterprise is committed to providing outstanding, accessible service, making the rental process as smooth and efficient as possible for all Massachusetts customers. This focus on local needs, combined with the resources of a leading national brand, creates an appealing option right in Natick.
A notable highlight of this Natick Enterprise branch is its status as a women-owned business. Supporting local, diverse enterprises is a priority for many Massachusetts residents, and this designation adds an extra layer of community value to the reliable services offered. Customers appreciate knowing they are supporting a business that is not only professional but also deeply rooted and invested in the local economy and community values.
Convenience is paramount when dealing with vehicle rentals, and the Natick branch’s location is highly accessible. You can find the Enterprise Rent-A-Car office at:
2 Wethersfield Rd, Natick, MA 01760, USA
Situated in Natick, the location is ideal for customers across the MetroWest area, including Framingham, Wellesley, and surrounding towns. Its positioning near major roadways ensures easy access for both picking up and returning your vehicle, circumventing the typical hassles of larger, more congested city or airport locations.
In addition to its prime location, the facility is designed with customer comfort and convenience in mind. Key accessibility features include:
- Wheelchair accessible entrance, ensuring smooth entry and exit for all customers.
- Wheelchair accessible parking lot, providing convenient and designated spaces close to the entrance.
- On-site parking, which is an invaluable feature in the busy suburban setting of Natick, allowing customers to easily park their personal vehicles before switching to a rental.
This attention to detail in location and accessibility demonstrates a clear commitment to serving the diverse needs of the Massachusetts customer base.
The Enterprise Rent-A-Car in Natick, MA, provides a comprehensive suite of rental services designed to accommodate various transportation needs. As a local neighborhood branch, they often specialize in services beyond typical vacation rentals, such as insurance replacements and business accounts. The main services available include:
- Short-Term Car Rental: Daily, weekly, and weekend rentals of diverse vehicle classes, from compact and economy cars for optimal fuel efficiency to full-size sedans for comfortable family travel across Massachusetts.
- Van Rental Agency Services: Offering a range of vans, including passenger vans for group outings, or cargo vans for moving furniture, equipment, or large purchases, a valuable resource for local residents and small businesses.
- Replacement Rentals: Expert assistance for customers whose personal vehicles are undergoing repairs following an accident or maintenance, often coordinating directly with insurance companies or dealerships to streamline the process.
- One-Way Rentals: The flexibility of picking up a vehicle in Natick and dropping it off at another Enterprise location in Massachusetts or elsewhere in the country, perfect for travelers planning a road trip or moving.
- Long-Term Car Rentals and Subscriptions: Solutions for individuals or businesses needing a vehicle for a month or longer, providing an alternative to leasing or purchasing.
- Business Rental Program: Customized programs for local companies in the MetroWest area to manage their transportation needs efficiently, including options for corporate accounts and employee rentals.
Beyond the standard rental fleet, the Natick branch offers several features that enhance the customer experience and provide added value, particularly for local residents and active service members:
- Women-Owned Business Status: Recognizing and supporting a locally owned business that contributes to the diversity of the Massachusetts economy.
- Active Military Discounts: A commendable feature providing special pricing or benefits for members of the active military, a vital way to serve those who serve the country.
- Flexible Payment Options: Accepting major Credit cards, Debit cards, and NFC mobile payments for convenience, making the transaction process quick and easy.
- Commitment to Customer Service: Based on customer reviews, the staff—such as the commended Jacob, Tom, and Calvin—are recognized for their patient, friendly, and efficient service. They take time to ensure customers are comfortable with the vehicle's features, like setting up Apple CarPlay, which showcases a high level of personalized care.
- Diversity of Fleet: Offering multiple classes of vehicles, including cars, SUVs, and vans, ensuring customers can find the exact size and style needed for their specific trip through New England's varying terrain and weather.
For reservations, inquiries, or to speak with a customer service representative at the Natick, MA branch, please use the following contact details:
Address: 2 Wethersfield Rd, Natick, MA 01760, USA
Phone: (508) 655-8980
Mobile Phone: +1 508-655-8980
For anyone in the Massachusetts area looking for a reliable vehicle, the Enterprise Rent-A-Car in Natick is worth choosing for several compelling reasons that go beyond simply renting a car. The foundation of their appeal lies in the combination of a globally trusted brand’s resources with the warm, high-quality service of a local, women-owned neighborhood operation.
The documented positive customer experiences—where staff like Jacob and Tom are described as the “cream of the crop” for their friendliness, efficiency, and willingness to take extra steps like explaining car features and return procedures—speak volumes. This level of personalized, helpful customer service is often the defining factor that brings customers back. Dealing with staff who are patient and dedicated to creating a "positive environment" makes the necessary task of renting a car significantly less stressful. Whether you are dealing with a stressful situation like an insurance replacement or simply planning a pleasant road trip, having a team that "made life easy for me" is invaluable.
Furthermore, the practical benefits of the location, such as on-site parking and accessible features, remove potential roadblocks from the rental process. The inclusion of active military discounts is another meaningful gesture that underscores their commitment to a wide community of customers. When you consider the robust fleet options, the convenient payment methods, and the flexibility for one-way or long-term rentals, Enterprise in Natick clearly positions itself as a premier choice for car and van rental in the MetroWest region, delivering reliability with a genuinely helpful, professional, and friendly local touch.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2 Wethersfield Rd, Natick, MA 01760, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Good customer service really does make a difference in the car rental business. Patient, efficient, friendly and helpful from start to finish. Special props to Calvin for taking extra time by setting up Apple car play and making sure I was comfortable with my car's features.
October 09 · John BurkeJacob and Tom are the cream of the crop when it comes to friendliness and excellent customer service. They made sure I secured my rental and was comfortable in the car they assigned me, taking time to explain how everything worked and what to do with the car and keys once I returned. These guys made life easy for me and I hope they get recognized for positive environment they create and the great work they do. Will definitely be back in the future!
September 08 · Brandon MOn weekend I rented a car and had an outstanding experience from start to finish! The booking process was quick and easy, with transparent pricing. Just be prepared for a $300 deposit (but I didn't take insurance and other additional services). When I arrived at the pickup location, the staff was friendly, professional, and efficient—there was no long wait at all! And you can have a cup of coffee while you are waiting. The car was totally clean with nice smell. I found that I didn't have mats and a phone stand in the car (it would have been easier to use the navigator with a stand).The car handled perfectly, and I had no issues during my trip. Returning the car was easy: I just threw the keys in a box on the street.Highly recommend for anyone looking for a hassle-free, reliable car rental experience!!!
February 13 · Katya KateWhen I picked up my vehicle, it still had dead bugs on the grill, all the windshield and the dirty film throughout the outside of the vehicle. They never clean my vehicle whatsoever.On the inside, I had crumbs and dirt on the floor in the middle Consol area all over the dash was dust like it hasn’t been cleaned in months.The assistant branch manager told me that the Cleaner was not working that day, but he would go clean it if I wanted, I asked my car rental to be at 9 AM. I didn’t want to sit there and wait for him to clean it for another hour. Never offered to take off any money for me to just run it through a car wash or for the dirtiness of the vehicle.The assistant branch manager was the one that checked me in and only offered for him to go wash it so I would wait there longer as he would have to wash the car and vacuum it by hand.Sorry, my experience at this enterprise has put a sour taste in my mouth and I will never be renting from this location ever again
September 21 · Just MeOne of the worst rental experiences I’ve ever had. While the company itself is generally solid, this location is a serious exception. I was given a lemon, and when I brought the car in after it began having issues, they refused to exchange it. It ultimately broke down in their own parking lot. The manager offered no assistance—not even a number to call. I had to track down the corporate number myself and wait over an hour on hold. Eventually, I was told I could go to the airport (45 minutes away) to get a replacement after they required me to wait and have the broke down car towed to a different location. The entire ordeal took more than five hours and completely disrupted a critical business trip. It’s one thing for a car to break down—frustrating but sometimes unavoidable. What truly made this experience unacceptable was the manager’s dismissive, “not my problem” attitude. That level of indifference from a customer-facing role only made a bad situation worse.
June 18 · Noah S
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