Enterprise Rent-A-Car

- 9827 De Soto Ave, Chatsworth, CA 91311

For residents and visitors of the San Fernando Valley, securing reliable, convenient transportation is crucial for navigating the vast Southern California landscape. The Enterprise Rent-A-Car branch located in Chatsworth, California, offers a trusted, neighborhood-focused alternative to major airport rentals, catering specifically to the needs of the local community. This office operates as a dual-purpose agency—a comprehensive **Car Rental Agency** and a specialized **Van Rental Agency**—ensuring you can find the right vehicle for any occasion, from a temporary replacement during auto body repair to a large passenger van for a group outing.

This specific location at 9827 De Soto Ave stands out in the marketplace with a key distinction: it **Identifies as women-owned**. By choosing this branch, local Californians actively support a diverse, women-led business dedicated to providing top-tier service. Furthermore, Enterprise is nationally recognized for its commitment to those who serve, and this Chatsworth branch proudly extends **Active military discounts**, offering valuable savings on leisure travel rates for our service members, veterans, and their families in the region.

Beyond its community focus, the facility prioritizes modern customer needs and accessibility. The branch features a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**, ensuring that the rental process is comfortable and available to all mobility requirements. In keeping with current digital trends, the location is equipped to accept major **Credit cards, Debit cards, and NFC mobile payments**, making the check-out process quick and efficient.

It is important for local users to note the customer feedback regarding service consistency. While some staff members are highlighted as "awesome" and "great," other reviews point to instances of unprofessional behavior, including rudeness and passive-aggressive interactions during the documentation and pick-up process. These reviews often cite delays, particularly when the staff needed to contact an external adjuster to confirm coverage. Customers should be prepared to be patient and have all insurance and policy information readily available to help the process go as smoothly as possible, especially during busy times or under high-stress circumstances, like a high-temperature day in the Valley.

Location and Accessibility for the San Fernando Valley User

The Chatsworth Enterprise Rent-A-Car is conveniently situated in the western part of the San Fernando Valley, making it a prime location for residents of Chatsworth, Northridge, and Canoga Park. Its placement away from the congestion of the major Los Angeles airports means less hassle and more direct access for neighborhood customers who need a rental car immediately.

The precise address is: 9827 De Soto Ave, Chatsworth, CA 91311, USA.

This branch operates standard business hours that align with the workday: Monday through Friday from 8:00 AM to 6:00 PM, and shorter hours on Saturday from 9:00 AM to 1:00 PM. The office is closed on Sunday. Customers traveling around these times should plan accordingly. While the location itself may not offer a continuous “Pick-Up Service,” the general Enterprise policy often includes local transportation assistance, which should always be confirmed directly when booking. For after-hours convenience, a key drop box is provided for secure vehicle returns, though the renter remains responsible for the vehicle until the office opens the next business day.

Accessibility is a priority at this facility:

• Wheelchair Accessible Entrance: Ensures physical access to the rental counter for all customers.
• Wheelchair Accessible Parking Lot: Dedicated, properly marked parking spots are available right at the facility.

Services Offered

As a major mobility provider in the area, the Enterprise Chatsworth location offers a full spectrum of rental services designed to meet diverse short-term transportation needs for personal and business use within Southern California.

• Versatile Car Fleet: The inventory includes a wide variety of vehicles, such as fuel-efficient Economy and Compact cars (like the Mitsubishi Mirage or Nissan Versa) for optimal gas mileage, Standard and Full-Size sedans (such as the Chevrolet Malibu or Toyota Corolla) for greater comfort, and Premium/Luxury classes for a high-end experience.
• SUV and Crossover Rentals: A selection of SUVs (e.g., Nissan Rogue, Chevrolet Equinox) is available, offering increased seating capacity, cargo space, and a higher ride height, ideal for family trips through the mountains or along the coast.
• Dedicated Van Rental Services: Specializing as a Van Rental Agency, the location regularly stocks Minivans (like the Chrysler Pacifica) and large Passenger Vans (up to 12 or 15 seats), which are exceptionally popular for group events, church activities, or family relocations.
• Truck Rentals: Though fleet availability can vary, the branch often provides light-duty pickup trucks and cargo vans for hauling items needed for home improvement or small business deliveries.
• Flexible Payment Options: Renters can pay with traditional Credit cards and Debit cards, or leverage the speed and security of **NFC mobile payments** via services like Apple Pay or Google Pay.
• Military and Government Discounts: Specific contracted rates are available for official government travel, and a special **5% discount off base rates** is extended for active-duty, veteran, and retired military personnel for leisure travel.
• Refueling Service Options: Customers are given choices on how to handle fuel upon return: pre-pay for a tank, have Enterprise refill and charge the current fuel price plus a fee, or return the vehicle with a full tank to avoid refueling charges.

Features and Highlights

Choosing this particular Enterprise branch provides renters with a few key advantages and highlights unique to this local business environment:

• **Support a Women-Owned Business**: Patrons directly contribute to the success of a woman-led enterprise, aligning consumer choices with local business empowerment goals.
• **Targeted Military Savings**: The availability of **Active military discounts** is a significant financial benefit, providing discounted rates that recognize and honor the service of military members stationed or residing in the Los Angeles area.
• **Seamless Digital Payments**: The acceptance of **NFC mobile payments** elevates the customer experience by providing a quick and secure transaction method, reducing time spent at the counter.
• **Neighborhood Convenience**: Focusing on the "home city" market, this branch is geared toward fast turnaround for insurance replacements, mechanical repairs, and local weekend rental needs, often translating to less stress than airport transactions.
• **High Accessibility**: The provision of a wheelchair accessible entrance and parking lot confirms the business's dedication to serving all community members equally and efficiently.

Contact Information

For all reservation inquiries, fleet availability checks, or questions regarding military discounts and local pick-up services, please contact the Enterprise Rent-A-Car Chatsworth branch directly using the details below:

• Address: 9827 De Soto Ave, Chatsworth, CA 91311, USA
• Primary Phone: (818) 678-1690
• Mobile Contact: +1 818-678-1690
• Hours of Operation (Verify Before Visit): Monday–Friday: 8:00 AM – 6:00 PM; Saturday: 9:00 AM – 1:00 PM; Sunday: Closed.

What is Worth Choosing

For Southern California residents in the Chatsworth area, Enterprise Rent-A-Car on De Soto Avenue is a worthwhile choice due to its strong combination of local convenience and targeted benefits. The value proposition is strongest for two groups: those needing a versatile utility vehicle and military families. The branch's dedicated status as both a Car and **Van Rental Agency** means it is an excellent resource for securing Minivans or Passenger Vans, which are crucial for large families, group transportation, or moving within the spacious San Fernando Valley.

Crucially, the **Active military discounts** provide real, practical savings for eligible renters, affirming Enterprise’s legacy of supporting the military community—a benefit that should not be overlooked. Furthermore, the ability to support a **women-owned business** adds a layer of community value to an otherwise standard transaction.

However, potential customers must manage expectations concerning customer service, given the documented reviews of staff rudeness and lengthy delays during insurance verification. To ensure a smooth experience, renters are highly advised to:

• Book their vehicle well in advance, especially popular passenger vans.
• Have their insurance information, policy number, and adjuster contact details printed and ready to hand over immediately to prevent long wait times.
• Utilize the **NFC mobile payment** option to speed up the financial transaction at the counter.

In summary, for reliable vehicle options, military savings, and the support of a local, women-owned business with high accessibility standards, this Chatsworth Enterprise branch remains a top-tier option, provided the customer arrives prepared to navigate the check-out process efficiently.

Enterprise Rent-A-Car

9827 De Soto Ave, Chatsworth, CA 91311, USA