Hertz Car Rental - Apex - Laura Duncan Road Introduce
Welcome to your comprehensive guide for the Hertz Car Rental location right here in Apex, North Carolina, situated on Laura Duncan Road. Whether you're a long-time resident needing a temporary replacement vehicle, a new neighbor planning a local move, or a visitor exploring the "Peak of Good Living," securing reliable transportation is essential. This Hertz location is an established car rental agency in the community, offering a fleet that spans from compact cars perfect for navigating Triangle traffic to commercial vehicles designed for larger projects.
This overview is designed to give you, the local North Carolina user, all the factual information needed to make an informed decision about your next vehicle rental, combining a professional, factual tone with a friendly, local perspective. As a car rental agency, the Apex Hertz branch primarily focuses on providing quality vehicles for a range of needs, from personal travel to utility rentals.
It is important to note that, as with any high-demand local car rental service, vehicle availability can fluctuate. We recommend booking your reservation online and well in advance of your required date, especially if you are looking for a specific vehicle class or if you are planning to rent during peak travel seasons or holidays.
A key service offered at this specific location is the rental of cargo vans. This makes the Apex branch a convenient solution not only for standard passenger car needs but also for those significant home projects, business deliveries, or smaller-scale moves within the Triangle area.
The standard rental process typically requires a valid driver's license from the United States, U.S. Territories, or Canada. Payment is generally accepted via major credit cards and debit cards, though be advised that utilizing a debit card for qualification at the time of rental often involves stricter requirements, such as an advance reservation and a minimum age requirement of 25, along with a credit check and funds hold. If you plan to use a debit card, it's highly recommended to contact the location or check the official Hertz policies ahead of time to confirm all necessary qualifications are met to ensure a smooth rental experience, as customer reports indicate this process can sometimes be complex without prior planning.
The vehicle types available at the Apex - Laura Duncan Road location generally include a diverse selection to meet different customer needs. While availability is dynamic, you can typically find vehicle classes ranging from economical choices like the Chevrolet Spark or Mazda 3, which are great for daily commuting and saving on gas, to larger sedans like the Chevrolet Malibu, and potentially SUVs and passenger vans depending on the day and season.
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The Hertz Car Rental - Apex - Laura Duncan Road location is conveniently situated for residents throughout the Apex area and its surrounding communities in the Triangle region. Located just steps from Apex’s developing downtown and near the bustling commercial areas, the office provides easy access from major local roads. This makes it an ideal spot for customers dropping off their personal vehicle for service at nearby dealerships or those needing a quick pickup before heading out on a trip across North Carolina.
In terms of physical access, the facility strives for inclusivity by providing key accessibility features. These amenities are particularly valuable for customers who require accommodations to complete their rental transaction comfortably and safely.
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- Standard Passenger Car Rentals: A variety of vehicle classes including economy, compact, mid-size, and large sedans, which are well-suited for both leisure and business travel across North Carolina.
- Cargo Van Rentals: Specialty utility vehicles designed for moving items, equipment transport, or commercial use, a key offering at this location.
- Onsite Services: The convenience of completing your rental transaction directly at the local branch office.
- Insurance Replacement Rentals: Providing temporary vehicles for customers whose personal cars are in the shop for repairs.
- Debit Card Acceptance (with specific qualification requirements): Payment and qualification options are available using major debit cards displaying a VISA, MasterCard, or Discover logo, subject to advance reservation, age restrictions, and credit check.
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- Active Military Discounts: This location is noted for offering special rate programs and discounts to active military personnel as a token of appreciation for their service.
- Payment Flexibility: Acceptance of major Credit Cards, as well as Debit Cards for both qualification (with restrictions) and final payment.
- Wheelchair Accessible Entrance: Ensuring the facility is navigable for all customers.
- Wheelchair Accessible Parking Lot: Dedicated parking spaces for easy access to the rental office.
- Diverse Fleet Availability: Access to multiple vehicle categories, from fuel-efficient economy cars to utility-focused cargo vans.
- Strategic Local Presence: Conveniently located to serve the Apex and southwestern Wake County region of North Carolina.
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Address: 704 Laura Duncan Rd, Apex, NC 27502, USA
Phone: (919) 303-5183
Mobile Phone: +1 919-303-5183
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Choosing the Hertz Car Rental - Apex - Laura Duncan Road location is particularly worthwhile for North Carolina locals and visitors seeking convenience and utility outside of the major airport hubs. First and foremost, its non-airport location is highly convenient for those in the Apex, Cary, and Holly Springs areas, saving a trip to RDU for a rental car.
The availability of Cargo Van Rentals is a significant advantage. This service caters directly to a common local need, whether you are picking up large furniture, transporting business inventory, or handling a do-it-yourself move without needing a full-sized moving truck. Finding cargo van options at a neighborhood car rental agency can save considerable time and effort compared to seeking out specialty moving vehicle providers.
Furthermore, the confirmed offering of Active Military Discounts is a valuable benefit for members of the armed forces and their families in the region, providing important savings on base rates. When combined with the onsite accessibility features, which guarantee a smooth process for customers with mobility considerations, the location demonstrates a commitment to serving a diverse local clientele.
However, potential customers should be aware of past customer feedback, specifically regarding issues with online reservations not always aligning with on-site vehicle availability, and strict policies concerning non-credit card payments (such as debit cards). To mitigate any potential friction, it is strongly advised to call the local branch directly at (919) 303-5183 well ahead of your reservation date to confirm your specific vehicle type is available and to verify all personal qualifications, particularly if using a debit card, for a seamless pickup process. This proactive step can ensure you benefit from the friendly and professional service highlighted in positive customer reviews, getting you on the road in North Carolina with the right vehicle for your needs.
Hertz Car Rental - Apex - Laura Duncan Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Apex - Laura Duncan Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Apex - Laura Duncan Road Photos










Hertz Car Rental - Apex - Laura Duncan Road Location
Hertz Car Rental - Apex - Laura Duncan Road
704 Laura Duncan Rd, Apex, NC 27502, USA
Hertz Car Rental - Apex - Laura Duncan Road Reviews
calldrivinginsurance companydebit cardpaymanagementdealershipnameSUVparking
★ 5★ 4★ 3★ 2★ 1I booked a car online early that morning. I was dropping my car to be serviced at the Hyundai Dealership near by. I got shuttled to their office. When I walked it, there was only one person working. I wasn't greeted or anything. A few minutes went by he said, what's the last name? and I told him, he replied with "we have no cars but electric cars and 16 passengers vans." I sat for a while and agreed to the electric cars they had. They then told me I had to have a credit card that I supposedly prepaid with. I didn't have a credit card, I asked if I could a use a debit card. I had my mother talked to them on the phone and all he could say we can't help you at all, and I'm not sure what to tell you. I feel like this was super unprofessional, and was not at all helpful. I was also 45 minutes away from my house with no car and they provided no solution. I asked him to cancel my reservation and I would find another place and even with that response he said I'll cancel it but I'm not even sure you can do that, handed me a sticky note and said call the reservation line to make sure. With all this being said super unhelpful, super unprofessional, and how can I book a car online and get there and they do not have a car.
October 10 · Taylor HolcombeI went in without a reservation and was immediately taken care of by Brian. He was awesome - very helpful and personable. He put me in a nice vehicle (Highlander) at a great price. The return was also handled quickly and professionally by Sean. I'd go back, for sure.
September 23 · Ed DThe employee who helped me was really nice and made the process easy, but leaving only two stars because the car interior was filthy. It had been vacuumed, but that was probably it. Looked like it hadn’t been properly cleaned in ages. Luckily I had antibacterial hand wipes with me and I went through a whole package just wiping it down so I felt somewhat comfortable driving it. I didn’t even have to wipe/scrub hard. Dirt and grime was coming off easily. And lots of it. I was in a rush, so otherwise I would’ve requested a new car. But the dirt and grime that came off on the wipes was disgusting. I felt like I needed a shower just after the first 10 min driving it. Leaving this review so the hertz crew is more diligent about actually cleaning the cars before renting them to customers!
October 04 · Lily PowersI receive a rental under another driver's insurance (State Farm) that hit my car. I was told at the time of pick up that my card would only be authorized for $50 deposit and for gas if not returned with a full tank of gas. I provided the Manager (Bryan) all the information from the accident (body shop, insurance info.). Today (9/2/25) I noticed that my card was charged close to $200. I called the Hertz location and spoke with Bryan who informed the insurance only covered the rental for 5 days which ended on Saturday and due State Farm not responding to his Saturday's email, he charged me for the additional days. I reminded Bryan that State Farm adjusters does not work on weekends or holidays and asked why he did not send the request on Friday instead or call me before charging me. Bryan responded sarcastically, "because his computer does not tell him to do so." I called State Farm and they explained that the issue is on Hertz end and my reservation is suppose to be active. Due to the unresolved issue with Hertz, State Farm made another reservation with enterprise.9/10/25 Update: Today, I called Hertz and spoke with Bryan Keith to get a copy of the receipt to send to State Farm (as State Farm requested) showing the amount ($196.26) so that I could get a refund. Bryan only emailed the receipt showing the total charge of $412.46. I called Hertz again and told Bryan that I need a receipt showing the actual amount Hertz charged me $196.26. Bryan responded saying "since he didn't have the reservation from State Farm, he was going to charge me the original daily rate and I can argue with State Farm about reimbursing me for that. Bryan added, "you may not see the charge yet but you will see it very soon." I checked my bank account and noticed an additional $609.26 charged. I called State Farm to report the issue. The State Farm agent called Hertz store and was advised that the $609.26 was just a hold but I will only be charged $412.46. This is totally unfair when I was only told I would be charged for the deposit ($50) and gas (around $16) when I authorized my card to be used.9/12/25 Update: I found my receipt that was given to me when I swiped my card and received the rental. Notice the insurance code at the bottom and estimated customer charge $47.59 and company pay $295.37.
September 12 · quentin prestonI ran into some issues with a recent van rental from the Dollar / Hertz Rental on Laura Duncan Rd but was pleasantly surprised by the assistance provided and follow up call I received from their Branch Manager.He went above and beyond to help out and resolve the issues with the van and billing. This location is super busy but the local management and staff do an exceptional job. Thanks again Brian. Your efforts are super appreciated!
June 04 · D B
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