Hertz Car Rental - Aurora - North Lake Street Introduce
Choosing the right transportation is crucial whether you are a local resident of Illinois planning a weekend getaway, a business traveler in the Fox River Valley area, or someone moving across town. For those in and around Aurora, Illinois, Hertz Car Rental at the North Lake Street location offers a professional, reliable, and diverse fleet to meet a wide range of mobility needs. This location is designed to serve the community with high-quality vehicles and attentive customer care, ensuring your rental experience is as smooth and efficient as possible.
Hertz is a globally recognized leader in the car rental industry, and the North Lake Street location maintains that standard right here in Aurora. This agency acts as a crucial resource for temporary vehicle needs, providing everything from comfortable cars for daily use to specialized vans for commercial or moving purposes. For local users, this means having a trusted, professional provider easily accessible for emergency replacements, extended trips, or necessary cargo hauling. The focus is on providing factual service options, clear policies, and well-maintained vehicles, allowing customers to proceed with confidence in their travel plans.
The importance of a local car rental agency cannot be overstated, especially in a region like Illinois where reliable personal transportation is often essential. Hertz Car Rental in Aurora helps bridge the gap for those needing short-term vehicle access without the long-term commitment of ownership. From the perspective of an Illinois resident, knowing there is a reliable local agency that can accommodate different vehicle sizes, budgets, and specific service requirements, like commercial hauling, adds significant value and peace of mind. The commitment to maintaining a professional standard of service is what truly sets a local branch apart.
Location and Accessibility
Hertz Car Rental - Aurora - North Lake Street is conveniently located in a prime area for accessibility within the Aurora, Illinois region. The physical address is 902 N Lake St, Aurora, IL 60506, USA. This placement situates the office to be easily reachable by residents of Aurora, North Aurora, Montgomery, and the surrounding western suburbs of Chicago. North Lake Street itself is a well-traveled thoroughfare, making the location simple to find whether you are coming from the north or the south.
Its proximity to major roadways in Illinois, including the I-88 East-West Tollway (the Ronald Reagan Memorial Tollway) and local routes like Illinois Route 31 (Lake Street), ensures that customers can quickly pick up their rental and get on their way to Chicago, out to the greater Illinois area, or back to their local destination. The easy ingress and egress are a significant benefit for both local customers and visitors flying into nearby regional airports who need a dependable vehicle. The location provides onsite services, meaning the vehicle pick-up and drop-off process is handled directly at the branch, a logistical convenience for all renters.
Services Offered
As a dedicated car rental agency, Hertz on North Lake Street provides a comprehensive suite of vehicle rental services catering to varied customer requirements. Their available fleet aims to serve personal, family, and commercial needs. While the core offering is car rental, the branch highlights its capabilities for larger and more specialized vehicle types, ensuring that all aspects of ground transportation are covered.
- Car Rental Agency Services: Providing a wide selection of vehicles for daily, weekly, and monthly rentals, ranging from economy cars for fuel efficiency to full-size sedans for comfort. The fleet generally includes popular classes such as cars/sedans, wagons/estates, and SUVs/Minivans/4x4s, suitable for family trips, business travel, or local commuting around Illinois.
- SUV and Minivan Rentals: Offering spacious options like SUVs (e.g., Nissan Rogue or similar) and minivans (e.g., Chrysler Pacifica or similar) to accommodate families, groups, and those needing extra luggage space for longer Illinois road trips or airport runs. Larger vehicles like the Ford Bronco Sport have been noted for customer satisfaction.
- Commercial Vehicle Rental: A specialization includes **Cargo Van Rental**, catering specifically to moving, hauling equipment, or small business logistics in the Aurora area. They also offer options that fall into the broader "Commercial Van/Truck" category for larger hauling needs.
- Manager's Special Rentals: This popular category guarantees a vehicle that meets minimum size requirements (at least four passengers and two pieces of luggage) at a favorable rate, offering flexibility for budget-conscious renters in Illinois.
- Onsite Services: The branch is a brick-and-mortar location offering direct services, including vehicle inspection, contract signing, and key pick-up and return at the address, providing a streamlined, face-to-face service experience.
- Flexible Payment Options: The location accepts standard forms of payment and importantly, also accepts **Debit Cards** for reservations, offering greater accessibility to customers who may not use a major credit card.
- Rental Extensions and Modifications: Professional staff are available to assist with extending rental periods or making necessary adjustments to the rental agreement during the contract term, subject to company policies and vehicle availability.
Features / Highlights
Several distinct features make the Hertz North Lake Street location a compelling choice for car rental in Illinois. These highlights address both pricing and service quality.
- Professional, Dedicated Customer Service: Customers frequently commend the staff, such as the noted professionalism and dedication of team members like Edgar, who are cited for providing helpful vehicle information, prompt contract processing, and ensuring a clean, ready-to-go rental car. This reflects a commitment to a high-quality, personal customer journey.
- Flexible Payment with Debit Cards: The acceptance of debit cards as a form of payment provides a valuable and convenient option for many local Illinois renters who prefer not to use a credit card or may not qualify for credit-only rental policies elsewhere.
- Active Military Discounts: A key feature and promotional offering is the provision of discounts for **Active Military** personnel. This commitment provides a tangible saving for service members and their families in the Illinois community, recognizing their service.
- Diverse Vehicle Selection: The availability of a wide range of vehicles, from common passenger cars (like the Ford Bronco Sport SUV mentioned in a review) to specialty **Cargo Van Rental** options, ensures the location can satisfy almost any personal or commercial transport need in the region.
- Quick and Efficient Process: The operational efficiency, as highlighted by a customer receiving photographs and a contract "within minutes of driving away" and the final receipt within an hour of return, demonstrates a commitment to speed and minimal inconvenience for the busy renter.
Contact Information
For Illinois customers needing to reach the Hertz Car Rental location on North Lake Street, the following information can be used for reservations, inquiries, or local support:
- Address: 902 N Lake St, Aurora, IL 60506, USA
- Phone: (630) 892-0599
- Mobile Phone: +1 630-892-0599
What is Worth Choosing
For residents and visitors in Illinois, especially those in the western Chicago suburbs, choosing Hertz Car Rental at 902 N Lake St in Aurora is a worthwhile decision rooted in reliability and dedicated service. What truly makes this location stand out is the consistent feedback regarding its professional staff and efficient operations. The positive experience of first-time renters, who appreciate dedicated explanations of vehicle options, and the seamless digital contract and receipt process underscore a customer-first approach.
Beyond the friendly service, the practical considerations make this an excellent choice. The availability of **Cargo Van Rental** is a major benefit for local movers or businesses, expanding the utility beyond standard passenger cars. Furthermore, the explicit acceptance of **Debit Cards** for payment removes a common barrier to renting for many users. Finally, the inclusion of **Active Military Discounts** demonstrates a valued commitment to a core part of the Illinois community. By combining a diverse fleet with attentive, process-driven service and accommodating payment options, this Hertz branch provides a compelling and stress-free solution for all your car and van rental needs in the greater Aurora, IL area. It’s an agency that truly operates with a local focus, ensuring Illinois customers can rent their ideal vehicle with confidence and ease.
Hertz Car Rental - Aurora - North Lake Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Aurora - North Lake Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Payments
- Debit cards
Hertz Car Rental - Aurora - North Lake Street Photos










Hertz Car Rental - Aurora - North Lake Street Location
Hertz Car Rental - Aurora - North Lake Street
902 N Lake St, Aurora, IL 60506, USA
Hertz Car Rental - Aurora - North Lake Street Reviews
pricecallzeronumberdrivingpaycleanreservationmanagerinsurance
★ 5★ 4★ 3★ 2★ 1I have rented the first time with Hertz for more than 2 weeks and Edgar explained and showed all 3 different SUV availables during rental and he was very professional and dedicated person for his work. We got Ford Bronco Sport and I am glad that i have rented from this location. Car was clean.Thank you Edgar and Team !!
June 30 · L RI appreciated receiving helpful information from Edgar about the vehicle that I was renting. I received photographs and my contract within minutes of driving away with our vehicle. Upon returning the vehicle, I received my final receipt within an hour. I appreciate the prompt service very much.
August 05 · Heather GullstrandTerrible experience from start to finish. The employee who gave me the car was rude, dismissive, and completely unprofessional—acted like I was wasting his time every time I asked a question. On top of that, he added prime road assistance to my contract I never asked for and when confronted he stated its mandatory and when he saw i kept pushing and investigating this with booking.com he started making excuses and saying he will refund it if i don’t want it! Zero manners, zero respectAfter I returned the car, I explained everything to the location manager. He tried to help but couldn’t do anything! I contacted Hertz and still waiting for their action!Bottom line, I won’t rent from Hertz again, and I wouldn’t recommend them to anyone especially this location. Bilal.
May 29 · Noah JDidn’t fully realize using a debit card meant a $500 hold on my account. That aside (it’s. Hertz policy) the Edgar did everything he could to make up for my distress. I was rented a super nice 2026 Nissan Rogue.Although this rental could seriously use a facelift I would rent from here again due to the wonderfulCustomer service and attentiveness of the rep!
September 28 · Bonnie WilsonI reserved a 7 passenger vehicle and they tried to give me a 5 passenger, but I said I paid for a 7 passenger and I need a 7 passenger because we were driving to FL. The entire time the only person working there was telling how he’s the youngest manager and you can reserve a car online and be denied it at time of pickup, how all his fleet is brand new vehicles with 50 miles on them, talking up his store. Then tells us how he has to wipe all the vehicles down by hand because it’s in a strip mall and they don’t have a proper cleaning area.So I get the minivan and it’s clean but not rental car clean. It’s a 2022 with 50k miles on it, almost a full tank but not full, scratched paint and a couple small dents. I take it cause I don’t need a brand new vehicle, just want one to get us to FL and back.After 2 weeks I return vehicle during normal business hours but no one was there so I put the keys in the secure dropbox. No new scratches or dents, it’s not clean cause it’s been used for 2 weeks. Full tank of gas. I took a video of the outside of the vehicle for proof.I get a call today telling me they’re going to charge me and extra 500$ for cleaning because there’s pet hair all in the vehicle. No pets were in the vehicle and I explained this and he proceeded to tell me they’re were still going to charge me 500$ cause the inside was “filthy” then hung up on me. Will never rent from Hertz again, the whole experience was very unprofessional from beginning to end.
May 27 · Rene E
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