Hertz Car Rental - Cleveland - Cleveland Hopkins International Airport (CLE)

- 19601 Maplewood Ave, Cleveland, OH 44135

For travelers arriving at or departing from Cleveland Hopkins International Airport (CLE), securing reliable ground transportation is a crucial first step in any Ohio itinerary. Hertz Car Rental, located near CLE, operates as a high-volume Car rental agency catering to both business and leisure visitors, as well as local Ohio residents needing a temporary vehicle. Situated in the consolidated rental car facility, this Hertz location offers a vast selection of vehicles, ranging from fuel-efficient compact cars for navigating downtown Cleveland to spacious SUVs and minivans for family trips to Lake Erie or Cuyahoga Valley National Park.

As a major airport operator, Hertz at CLE is designed to handle high customer traffic, offering Onsite services to streamline the rental process. The typical fleet availability includes standard, intermediate, full-size, luxury, and specialty cars, including models like the popular Nissan Rogue or Chevrolet Malibu, ensuring diverse options for every travel purpose. They also provide vehicles tailored to specific needs, such as available hand controls for drivers with mobility requirements.

While the airport rental car experience can sometimes be fast-paced, this Hertz location aims to combine the efficiency of a major brand with customer-focused amenities. They proudly offer special savings, including notable Active military discounts, providing valuable benefits to members of the armed forces and their families traveling in and out of Northeast Ohio. Like other major rental centers, the facility accepts a variety of modern payment methods, including major Credit cards, Debit cards, and convenient NFC mobile payments.

Local users and frequent travelers, particularly those who are members of loyalty programs like Hertz Gold Plus Rewards, should note that the efficiency of the check-out process can fluctuate, especially during peak travel times. Customer feedback occasionally points toward operational challenges, such as unexpected wait times at the counter and the temporary closure of express service booths. However, the core product—a well-maintained and clean vehicle—is consistently delivered, which is essential for a worry-free journey across Ohio's highways.

The Hertz Car Rental facility serving Cleveland Hopkins International Airport (CLE) is not located within the main terminal building but is conveniently situated just a short distance away in the consolidated rental car center. This offsite location is standard for major airport rentals and is easily accessible for all arriving passengers.

The official address is:

19601 Maplewood Ave, Cleveland, OH 44135, USA

For travelers in Ohio, reaching the rental car counter from the CLE terminal requires taking a dedicated airport shuttle bus. This bus ride takes approximately 5 to 8 minutes and runs continuously, 24 hours a day, year-round, connecting the terminal's ground transportation area directly to the rental car facility. The frequent shuttle service ensures minimal waiting time, even for late-night or early-morning arrivals into Cleveland.

To accommodate all customers, the facility provides key accessibility features:

• Wheelchair accessible entrance: Ensures easy entry and exit from the building.
• Wheelchair accessible parking lot: Dedicated spaces are available for accessible parking near the entrance.

Operational hours are designed to align with the airport's busy flight schedule, though it is always recommended to check the current hours when booking. Generally, the counter is open:

• Monday - Friday: 7:00 AM - 11:00 PM
• Saturday: 7:00 AM - 9:00 PM
• Sunday: 7:00 AM - 11:00 PM

This extended operating window supports the diverse travel schedules of Ohio visitors and residents.

Hertz Car Rental at CLE Airport provides a comprehensive array of rental and customer services designed for efficient, high-volume airport operation:

• Vehicle Reservations and Pick-up: The primary service is providing a reserved vehicle from a diverse fleet upon arrival, with the pick-up counter located within the consolidated car rental facility (accessible via shuttle bus).
• Diverse Fleet Categories: Offers various vehicle classes, including compact, sedan, SUV (Small, Standard, Large), Minivan, and specialty collections such as the Dream Cars Collection for high-end vehicles.
• Onsite Services: All rental, return, and administrative services are handled on-premises at the Maplewood Avenue facility, providing a centralized point of service.
• Hertz Gold Plus Rewards Program: Provides loyalty members with benefits like expedited check-out, potential vehicle upgrades, and the ability to earn points toward free rental days.
• Active Military Discounts: Special promotional pricing and discounts are available for active duty military members, a valued service for those traveling on deployment or returning home to Ohio.
• Accessibility Services: Offers personalized mobility features such as hand controls, which can be arranged in advance for most vehicle groups, and ensures general premises accessibility.
• Flexible Payment Solutions: Accepts traditional Credit cards and Debit cards, along with modern NFC mobile payments for fast transactions.
• Vehicle Exchange Program: In cases of dissatisfaction with the initial vehicle—such as the reported issue of an unpleasant odor like smoke—the staff is generally accommodating in arranging a prompt exchange for another available, thoroughly cleaned vehicle.

As a major international airport rental location, Hertz at CLE offers several key features and benefits for local customers and Ohio visitors:

• Discounts for Military Personnel: A significant highlight is the availability of Active military discounts, demonstrating appreciation and providing value to those serving in the armed forces.
• Late-Night Operating Hours: Extended hours until 11:00 PM on weekdays and Sunday (and 9:00 PM on Saturday) accommodate the late-arriving flights and varied itineraries of airport travelers.
• Guaranteed Accessibility: The Wheelchair accessible entrance and Wheelchair accessible parking lot ensure comfortable access to the rental facility for customers with mobility challenges.
• Variety of Payment Options: The convenience of accepting Credit cards, Debit cards, and NFC mobile payments allows for a streamlined financial process at the counter.
• Commitment to Vehicle Condition: The vehicles themselves are typically described as "clean and well maintained," which is a crucial factor for a comfortable road trip experience in Ohio.
• Loyalty Program Benefits: The Hertz Gold Plus Rewards program, though sometimes facing operational challenges, is designed to reduce wait times for frequent renters by allowing for faster check-out.

For general inquiries, reservation assistance, or to confirm the availability of specific car classes at the Cleveland Hopkins International Airport location, customers can use the following details:

• Address: 19601 Maplewood Ave, Cleveland, OH 44135, USA
• Phone: (216) 267-8900
• Mobile Phone: +1 216-267-8900

For travelers whose journey begins or ends at Cleveland Hopkins International Airport (CLE), choosing Hertz is worthwhile due to the combination of brand reliability, vast fleet selection, and operational convenience. The extended weekday hours (until 11:00 PM) are a significant advantage for late arrivals, giving Ohio travelers greater flexibility compared to smaller, neighborhood rental locations. The ease of the short, frequent shuttle ride from the terminal to the consolidated rental car facility is a straightforward process once understood.

The commitment to specific customer segments is also a major draw. The availability of Active military discounts provides real, tangible value for service members passing through Cleveland. Furthermore, for customers prioritizing physical accessibility, the confirmed presence of a Wheelchair accessible entrance and parking lot ensures a hassle-free start to the rental process. The option to pay using secure NFC mobile payments adds a layer of modern convenience that speeds up the final transaction.

While some customer reviews point to potential pain points like staffing issues and wait times for loyalty members, these are common challenges at high-volume airport locations globally. It is worth noting that in situations where a vehicle issue arises, such as a smoke odor, the staff does facilitate a prompt exchange for a "clean and well maintained" vehicle, demonstrating a commitment to the quality of the final product. For those who are Gold or Platinum members, pre-booking and utilizing all available express check-in options is highly recommended to minimize counter time. Ultimately, for the traveler who needs an airport-based, established Car rental agency with a large fleet to reliably get them on the road to their destination in Ohio, Hertz at CLE is a dependable and fully equipped option.

Hertz Car Rental - Cleveland - Cleveland Hopkins International Airport (CLE)

19601 Maplewood Ave, Cleveland, OH 44135, USA