Hertz Car Rental Decatur Valley Brook Road: Local Car and Cargo Van Agency

Hertz Car Rental - Decatur - Valley Brook Road Introduce

Introduction / Overview

For residents and businesses in the greater Decatur area of Georgia, the Hertz Car Rental location on Valley Brook Road provides a convenient and essential local resource for transportation needs. As a dedicated car rental agency, this branch—often referred to as a Hertz Local Edition (HLE)—caters specifically to neighborhood users, whether you need a replacement vehicle while yours is in the shop, a comfortable car for a weekend trip through the state, or a specialty vehicle for business or moving purposes.

Located conveniently off a main artery, this office is focused on delivering Hertz’s global standard of vehicle quality, offering a fleet that typically includes everything from small sedans perfect for Decatur commutes to spacious SUVs ideal for family travel. What sets this particular location apart is its confirmed ability to handle larger haulage requirements, providing a critical service for local movers and contractors. It is an "onsite service" location, meaning the rental process and vehicle transactions are handled directly at the office for a streamlined customer experience.

Location and Accessibility

The Hertz Car Rental - Decatur - Valley Brook Road is situated at 632 Valley Brook Rd, Decatur, GA 30033, USA. Its location provides easy access for residents of Decatur, Clarkston, and Stone Mountain, bypassing the congestion and heightened fees often associated with airport locations. The branch is positioned to be a straightforward neighborhood pickup point.

As a local car rental agency, the premises are designed with ease of access in mind for all customers. Key accessibility features include:

Wheelchair Accessible Entrance: Ensuring smooth entry into the office and customer service area.
Wheelchair Accessible Parking Lot: Designated parking spaces are available, offering convenience and compliance for patrons with mobility needs.

Customers should note that, as a local branch, the experience can be more personal but may involve varying levels of service speed based on the number of staff members available at any given time, as indicated by community feedback. Planning appointments during less busy hours might improve the speed of service.

Services Offered

This Hertz Local Edition provides a comprehensive suite of rental services tailored for the Decatur community.

Standard Vehicle Rentals: A wide range of passenger vehicles is typically available, including Compact (such as the Mazda 3 or similar), Mid-Size, Large Sedans (like the Chevrolet Malibu or similar), and various SUV sizes (including the popular Chevrolet Equinox).
Commercial and Specialty Rentals: A distinct service highlight is the availability of Cargo Van Rental options, which are essential for small businesses, contractors, or residents managing personal moves or large deliveries in the Atlanta metropolitan area.
Onsite Services: All rental transactions, vehicle inspections, and customer service inquiries are handled directly at the Valley Brook Road office, ensuring an integrated and focused rental experience.
Flexible Payment Options: The location accepts all major Credit Cards, Debit Cards (subject to specific qualification policies for Hertz Local Edition branches), and modern NFC Mobile Payments for contactless transactions.
Insurance Replacement Rentals: Often catering to local customers whose personal vehicles are undergoing maintenance or repair, facilitating direct billing with many insurance providers.
Manager’s Special: Offering a discounted rate with a guarantee of a Compact or larger vehicle, allowing for greater value, though the specific make and model are determined at the time of pickup.

Features / Highlights

The Valley Brook Road Hertz office has several operational and service features that appeal to the local Georgia user base:

Unique Cargo Van Availability: The confirmed presence of Cargo Van Rentals makes this branch a practical choice for light commercial needs, small moves, or hauling equipment, a valuable service not offered at every car rental location.
NFC Mobile Payments Accepted: The ability to process payments via NFC technology (such as Apple Pay or Google Pay) offers a modern, quick, and secure checkout experience for customers.
Accessibility Commitment: With a wheelchair accessible entrance and parking lot, the agency actively seeks to accommodate all customers equally.
Debit Card Policy for HLE Locations: As a corporate-owned Hertz Local Edition (HLE), the location allows the use of a major-branded debit card (Visa, MasterCard, Discover) to qualify for a rental, subject to very strict conditions. This policy typically requires a reservation made 24 hours in advance, the renter must be at least 25 years old, and a substantial authorization hold (often $500.00 plus estimated charges) will be secured on the card, in addition to a required credit check or presentation of two forms of identification.
Proactive Upgrade Policy: According to customer accounts, the staff has previously demonstrated a willingness to proactively offer complimentary vehicle upgrades (such as from a large sedan to an SUV) when the reserved class is unavailable, aiming to reduce customer inconvenience.

Contact Information

For pre-booking, confirming vehicle availability, or discussing the specific requirements for your rental, please use the direct contact details for the Decatur location.

Address: 632 Valley Brook Rd, Decatur, GA 30033, USA
Phone: (404) 499-0345
Mobile Phone: +1 404-499-0345

What is Worth Choosing

The Hertz Car Rental on Valley Brook Road in Decatur is a strong local option for Georgia residents, particularly those who require both standard passenger cars and Cargo Van Rentals, positioning it as a versatile choice for both personal and logistical needs. The agency offers a valuable service to the surrounding community by providing reliable transport away from the hassle of the airport.

However, potential customers must approach this branch with realistic expectations regarding service efficiency and vehicle preparation. Multiple customer reports consistently highlight two critical areas for attention:

Cleanliness and Fuel Levels: Renters have noted receiving vehicles that lacked thorough cleaning (especially on high-touch interior surfaces) and, in some cases, were issued a vehicle with a near-empty fuel tank. Customers planning to immediately embark on a long road trip or those with high standards for interior cleanliness should factor in time for their own pre-trip cleaning or refueling.
Patience is Required: Service can sometimes be slow due to the location being staffed by a small team. Patience and arriving well before a strict schedule are highly recommended to avoid frustration.

Given these factors, this location is best chosen by local users who need the specific convenience of its Decatur location or its cargo van fleet, and who are willing to be diligent in inspecting their vehicle upon pickup and communicating any concerns immediately to the staff. The willingness of management to offer proactive compensation, like upgrades, suggests a commitment to rectifying issues, but customers must be prepared to assert their needs regarding vehicle condition and cleanliness.

Hertz Car Rental - Decatur - Valley Brook Road Exterior

Car Rental Agency
Cargo Van Rental

Hertz Car Rental - Decatur - Valley Brook Road Details

Service options
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments

Hertz Car Rental - Decatur - Valley Brook Road Photos

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Hertz Car Rental - Decatur - Valley Brook Road Location

Hertz Car Rental - Decatur - Valley Brook Road

Georgia DeKalb County Decatur Greater Valley Brook Valley Brook Road

632 Valley Brook Rd, Decatur, GA 30033, USA

Hertz Car Rental - Decatur - Valley Brook Road Reviews

An average rating of ★2.8 from 360 user reviews.

cleancallmoneyairportpickupSUVgasodoremployeecheck

★ 5★ 4★ 3★ 2★ 1

By far one of the WORSE Hertz locations and sadly the “manager” Julius (short husky guy that wear glasses) is the reason. When I arrived yesterday and during the Summer, I was patient as the service is slow with not many workers. I was also grateful that the manager upgraded my “Large Sedan” that I booked and paid for to an SUV since there was no large sedans available on their end which would have caused me inconvenience. However, cleanliness is a service this location is lacking and this is the second time I have had to experience this so I will voice my concerns.Julius took offense because I was recording. It is 2025, all phones have a record option ; at least I waited until he came to the phone to hear “recording in progress”. He rushed me off the phone and said to come in and switch out my current vehicle for another vehicle and we could do a walk through (you should’ve did that the first time). As a manger , listening is key and I clearly stated that I paid money to go to the car wash yesterday (by time I got off they were closed) and I put in time to wipe down & vacuum the vehicle therefore at this point I am about to enjoy this rental that I paid for and cleaned for the next 2 weeks. Issuing an apology would’ve been appropriate and also simply answering my question about how this location handles vehicle cleanliness before renting to customers so I could have a better understanding and simply wouldn’t rent here again.When you first enter the vehicle, yes the SUV appears clean, but as I’m wiping the steering wheel, cup holder, mirror seatbelt, etc (highly touched surfaces), the wipes are dirty. The top parts of the rugs were vacuumed, but not underneath the rug and the trunk just filthy.Thankfully, Hertz have the option where you can return, exchange, extend, etc at a different location because I will no longer be renting from the Decatur location.Hopefully this review help someone!
August 07 · Ms. Pass
If you can pick another location or different rental company altogether, you may be better off. I have rented from this location twice and will not return for a third. The vehicles were given to me dirty each time and this last time it was almost an empty tank. I even waited an extra 2 hours for my rental for it to be serviced to be given a dirty car with no gas. The agents knew and did not do anything to try to make it better, no discount, nothing! It was the only vehicle in the size I reserved, so I took it. However, I used my own money to have it cleaned so that my family could use it for a road trip.
August 27 · Charla Dean
I had an outstanding experience with Hertz, thanks to Ron and Julius. From the moment I arrived, they were welcoming, professional, and genuinely helpful. They went above and beyond to make sure I was taken care of quickly and efficiently, while also making the process feel personal and stress-free.Ron made everything smooth and easy to understand, and Julius showed exceptional customer service by paying attention to the details and ensuring I had exactly what I needed. Their teamwork and friendly approach turned what could have been a routine rental into an enjoyable experience.It’s rare to encounter staff who combine professionalism with such warmth and care. Ron and Julius truly represent the best of Hertz, and I’ll definitely be coming back because of the excellent service they provided. Highly recommended!
September 16 · rachel duque
Poor customer service and simple human decency. I got to the location at 4:55p today, after being struck from behind in an accident. State Farm created a reservation for me and after battling traffic I was dropped off at this location only for the door to be closed and in my face by a young man as he says “it’s clipped”. So of course I cancelled my reservation and took my business down the street to Enterprise where the service is professional and they are actually courteous.
June 17 · Shantell P
Make sure you call before you travel to this location and verify your reserved vehicle is on property . This location is next to nothing and has no problem telling you they have no vehicles but your more than welcome to wait until someone returns one. They don't wash or clean that vehicle out, out with one customer in with the new one. Just horrible 😞 The customer service is next to non existent. I heard them tell at least 3 customers with reservations they didn't have any cars and they could either come back or wait, like it was the customer fault they didn't have any cars. Luckily while he was checking me in a car came in. He pulls up to the front gets out and says your good to go. I asked did we need to inspect the vehicle together hr said no just nothing bigger than a golf ball and he disappeared. Whoever dropped the car off must just got off the road from a cross country trip, because the car was covered with dead bugs. I was told i could wait an hour to get it washed. I just left and took it to the car wash myself i just couldn't drive that filthy car. I only gave it 2 stars because at least the car was an upgrade and other than it being filthy was a good car.
July 17 · Sarah Bryant