ACE Rent A Car

- 22-61 94th St, East Elmhurst, NY 11369

For travelers arriving at or New York City residents needing affordable and accessible ground transportation, the ACE Rent A Car location in East Elmhurst serves as a key option, particularly due to its close proximity to LaGuardia Airport (LGA). This branch, located just outside the airport property, operates as a dedicated car rental agency, providing vehicles ranging from compact cars for navigating Queens traffic to larger SUVs and vans for longer excursions out of the five boroughs. ACE is generally known for its competitive pricing, offering an alternative to the major on-airport brands. It caters well to the local New York community by offering various vehicle classes suitable for any trip, whether it’s a quick business run, a family vacation to Upstate New York, or simply needing a temporary set of wheels while a personal vehicle is undergoing repairs.

However, potential customers should understand that a focus on maintaining lower operating costs, which allows for budget-friendly rates, often means certain procedures differ from those of on-airport providers. Due to its off-site nature, the branch relies on a dedicated shuttle service to connect customers arriving at LaGuardia to the rental counter, and processes at the office, as noted in customer feedback, can sometimes be lengthy. This is often attributed to the detailed requirements, such as verifying required insurance documentation for New York residents and processing payment policies, including deposits. The key to a smooth experience with this agency is preparation: understanding the necessary paperwork and the specific policies on deposits, especially when using a debit card, is highly recommended to minimize wait times and potential misunderstandings at the counter.

The agency’s commitment to providing an accessible service is evident through its physical features, including a wheelchair accessible entrance and parking. Located strategically in East Elmhurst, Queens, it offers easy access to major New York thoroughfares like the Grand Central Parkway and I-278, which are vital for quickly moving into Manhattan, Long Island, or the Bronx. While some customer experiences have highlighted specific operational concerns—such as the requirement of a significant security deposit, a non-refundable policy for early returns, and occasional vehicle upgrade suggestions—these are critical elements of the rental agreement that users must be aware of before booking. Prospective renters are strongly encouraged to call ahead and review all terms related to insurance, payment, and return policies to ensure the best possible start to their rental period.

The ACE Rent A Car location is situated at 22-61 94th St, East Elmhurst, NY 11369, USA. This address places it in the Queens neighborhood of East Elmhurst, strategically positioned extremely close to LaGuardia Airport (LGA), which is a major advantage for both incoming travelers and nearby residents. As an off-airport site, the agency utilizes a shuttle service to ensure a seamless connection between the LGA terminals and the rental office.

Accessibility is a key consideration at this location, making it welcoming to all customers:

• Wheelchair Accessible Entrance: The facility provides an accessible entrance, allowing for comfortable entry and exit for customers utilizing mobility aids.
• Wheelchair Accessible Parking Lot: Dedicated parking spots and lot accessibility are provided to accommodate customers with disabilities.
• On-site Parking: The location provides On-site parking for customers, which is a convenient feature in a busy area of Queens.
• LGA Shuttle Service: For airport customers, the location is accessed via a dedicated airport shuttle. Upon arrival at LaGuardia, customers are instructed to call the agency to request a pick-up from designated shuttle areas at the respective terminals.

As a dedicated car rental agency, ACE offers a range of core services focused on providing flexible and affordable vehicle solutions.

• Diverse Vehicle Classes: The fleet generally includes a wide variety of car types, such as Economy, Compact (like Kia Rio or Hyundai Accent), Intermediate (like Toyota Corolla), Standard, Full-size Sedans, various SUVs (like Toyota RAV4 or Dodge Durango), and Minivans (like Dodge Grand Caravan), ensuring options for different travel group sizes and luggage needs.
• Onsite Services: The facility provides all necessary rental functions Onsite, including vehicle pick-up, drop-off, and administrative processing.
• Flexible Payment Acceptance: The location accepts major Credit cards (Visa, MasterCard, American Express, etc.) and Debit cards. However, customers must be aware that using a debit card often requires a substantial security deposit, and in some cases, a major credit card is mandatory for the initial deposit/pre-authorization.
• Insurance and Documentation Pre-Requisites: For New York residents, a key policy is the requirement to provide proof of personal liability and collision damage waiver (CDW) insurance that extends coverage to the rental vehicle, which must be readily available at the counter.
• Toll Pass Convenience: ACE typically offers an electronic toll collection option (like EZ-Pass) to streamline travel on the numerous toll roads in and around New York City and the Tri-State area, with charges conveniently billed at the end of the rental period.
• Optional Extras: Additional items such as GPS rental, child car seats (infant and child), and additional driver authorization are typically available for a daily fee, subject to availability.

The distinguishing features of the ACE Rent A Car service model are heavily influenced by its position as a budget-conscious, off-airport rental provider near one of NYC’s busiest transport hubs.

• Competitive Rates: A primary highlight is the ability to offer highly competitive, budget-friendly rates compared to major brands located directly within the airport terminals.
• Off-Airport Shuttle Service: Providing a dedicated shuttle for efficient transfer between all LGA terminals (A, B, and C) and the rental office, maximizing convenience for air travelers despite the off-site location.
• Stringent Cancellation Policy: For prepaid reservations, the policy is generally strict, with non-refundable fees applicable for cancellations made too close to the pick-up time or in the case of a no-show. Customers should review the specific terms of their booking.
• No Early Return Refund Policy: A critical policy feature is that there are typically no refunds for returning a vehicle early, even if it is by a significant margin (e.g., a day or more). The contracted rate is charged regardless of early drop-off.
• High Security Deposit for Debit Cards: Customers should be prepared for a substantial security deposit (often around $250 or more, possibly up to $500 or higher with a debit card) which is held on the card at the time of pick-up, even if the rental fee was prepaid. This deposit is generally released upon return but can take time to process back to the bank.
• Hours of Operation: The LGA-area location often maintains long hours (e.g., 6:00 AM to 11:30 PM), which is advantageous for travelers with early or late flights. However, after-hours drop-off may be limited and typically requires pre-arrangement and use of a key drop-box, with final inspection and invoicing occurring during office hours.

To make a reservation, confirm documentation requirements, or arrange for the airport shuttle service to the East Elmhurst office, please use the following contact details:

• Address: 22-61 94th St, East Elmhurst, NY 11369, USA
• Phone: (866) 551-8267 (Recommended for general inquiries and reservations)
• Mobile Phone: +1 866-551-8267
• LGA Shuttle Request Line: Customers arriving at LaGuardia Airport should call the number provided in their booking confirmation (often a dedicated 855 number) upon arrival to arrange shuttle pick-up from the designated area at their terminal.

For budget-conscious New Yorkers and travelers flying into LaGuardia Airport, choosing ACE Rent A Car is often motivated by one primary factor: value. The agency's location just outside the airport allows it to maintain a lower cost structure, translating into highly competitive daily rental rates. The availability of a wide variety of late-model, well-maintained vehicles—from small, easy-to-park cars to family-sized SUVs—ensures that customers can find the right vehicle without paying a premium. The free, reliable shuttle service to and from LGA terminals, operational during the long daily business hours, provides a crucial logistical link for air travelers.

However, the decision to choose ACE must be balanced with an awareness of their distinct operational policies. It is an ideal choice for the prepared customer who takes the time to secure and bring proof of their required New York State auto insurance and is aware of the significant security deposit requirement, particularly when paying with a debit card. By proactively understanding the counter process, including the strict no-refund policy for early returns, customers can manage their expectations and avoid the delays and added charges noted in some negative reviews. For the savvy traveler who prioritizes low cost and convenience near LaGuardia and accepts the responsibility of pre-planning for all documentation and payment policies, ACE Rent A Car on 94th Street remains a viable and valuable option in the competitive New York City car rental market.

ACE Rent A Car

22-61 94th St, East Elmhurst, NY 11369, USA