Hertz Car Rental - Dulles - Dulles International Airport (IAD) Introduce
Welcome to Hertz Car Rental at Dulles International Airport (IAD), a premier choice for travelers, residents, and local businesses in the Northern Virginia and greater Washington D.C. Metro area. As a dedicated car rental agency, Hertz at IAD strives to provide a professional, efficient, and friendly service to get you on the road quickly, whether your destination is a local Virginia attraction, a business meeting in the Capital, or a scenic drive through the Commonwealth. Located conveniently at the airport, this location is optimized for seamless pickup and drop-off, making it an ideal starting point for any journey.
We understand that for local users in Virginia, convenience and reliability are key. The team at this location works diligently to offer a wide selection of vehicles, aiming to match your specific travel needs, from compact cars perfect for city navigation to spacious SUVs and minivans for family adventures or group travel across the region. With a commitment to customer service, the goal is to make your rental process as fast and pleasant as possible.
The Hertz Car Rental - Dulles - Dulles International Airport (IAD) location is strategically positioned to serve all arriving passengers and local customers. You can find us at:
Address: 23540 Autopilot Dr, Dulles, VA 20166, USA
This address places the facility directly within the Washington Dulles International Airport car rental area, ensuring maximum accessibility right after you land. For most arriving travelers, a dedicated shuttle service is available to transport you directly from the terminals to the car rental facility on Autopilot Drive, streamlining the process of picking up your reserved vehicle. The location's presence at a major international hub means it's incredibly easy to access from all major roadways feeding into the airport area, including the Dulles Access Road and Route 28, connecting you swiftly to surrounding Northern Virginia cities like Herndon, Sterling, Reston, and Chantilly, and onward to Washington, D.C.
A significant highlight of this location is its commitment to accessibility for all customers. The facility features a wheelchair accessible entrance and designated wheelchair accessible parking lot, ensuring a comfortable experience for travelers with mobility needs. Furthermore, the counter is open 24 hours a day, seven days a week, making it possible to pick up or return your car regardless of your flight's schedule or time of arrival—a crucial convenience for travelers utilizing Dulles International Airport.
Once you’ve picked up your car, you're perfectly positioned to explore the region. Just a short drive away, you can visit local highlights such as the Steven F. Udvar-Hazy Center (part of the Smithsonian National Air and Space Museum), the popular Reston Town Center for shopping and dining, or enjoy the natural beauty of Algonkian Regional Park along the Potomac River.
Hertz at IAD provides a comprehensive range of car rental and related services designed to meet diverse customer needs.
- Car rental agency services for various rental periods (daily, weekend, weekly, monthly).
- Onsite services ensuring a streamlined and convenient pick-up and drop-off experience.
- A diverse fleet of vehicles ranging from economy/compact cars (like the Mazda 3 or Chevrolet Spark) to full-size sedans, and SUVs (with the Nissan Rogue being a most popular car type) and minivans for greater capacity.
- Availability of hybrid and electric vehicles (EVs) like the Tesla Model 3 or Polestar 2, offering a greener and potentially more fuel-efficient option for your Virginia and D.C. travel.
- Acceptance of major credit cards and debit cards for payment and deposit requirements.
- Optional insurance coverage products, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), to provide peace of mind during your rental period.
- The option to include additional features like child, infant, or booster seats and GPS navigation systems (Hertz NeverLost®).
- 24-Hour Operations, ensuring the counter is staffed and available around the clock to accommodate all travel itineraries.
The Hertz IAD location stands out by offering specific features and amenities that enhance the rental experience for customers in the Virginia area.
- 24/7 Service: The location is open 24 hours a day, 7 days a week, providing unparalleled flexibility for airport arrivals and departures at any hour.
- Active Military Discounts: The agency proudly offers special savings and benefits for active military community members, which can include significant discounts on base rates, often facilitated through partner programs like ID.me or GOVX.
- Wheelchair Accessibility: Ensuring all customers are served comfortably, the location features a wheelchair accessible entrance and a dedicated accessible parking lot.
- On-site Parking: Convenient on-site parking is available for customers, further simplifying the rental process.
- Advanced Vehicle Options: The fleet includes a range of vehicles, notably offering electric and hybrid options for eco-conscious or cost-saving travelers, though specific models' availability (like a reserved EV) can sometimes be subject to fleet dynamics.
- Loyalty Program Benefits: Hertz Gold Plus Rewards® members can benefit from expedited service, loyalty points, and other special offers, often including free additional qualified drivers, free use of a child seat, and discounted GPS rental for AAA members.
For reservations, inquiries, or assistance related to your rental from the Dulles International Airport location, please use the following contact details:
Address: 23540 Autopilot Dr, Dulles, VA 20166, USA
Phone: (703) 471-6020
Mobile Phone: +1 703-471-6020
Choosing Hertz Car Rental at Dulles International Airport is a decision that balances global recognition with local convenience, especially for those in Virginia and the D.C. metro area. The 24-hour operation is a massive advantage for anyone flying into or out of IAD, providing peace of mind that service is always available, regardless of flight delays. The integration of onsite services and shuttle access from the terminal makes the transition from plane to pavement as smooth as possible.
The selection of vehicles is robust, from the most popular small SUV like the Nissan Rogue, ideal for navigating both the suburban highways of Loudoun County and the sometimes-challenging parking of the District, to more specialized options like large SUVs (such as the Hyundai Palisades or similar) and their growing line of electric vehicles. This diversity is crucial for meeting the varied needs of Virginia travelers, whether they are on a quick business trip or a week-long family vacation exploring historic sites, wineries, and national parks throughout the Commonwealth.
Beyond convenience and selection, the availability of specialized discounts, particularly for active military members, demonstrates a commitment to specific communities within the region. While customer experiences can vary—as noted by some reviews concerning specific vehicle reservations or app functionality—the core offering of a diverse, accessible, and round-the-clock service at a major gateway like IAD remains a compelling reason to choose this location. By booking in advance and checking current promotions, customers in the Virginia area can secure competitive rates and the vehicle class best suited for their trip, ensuring a reliable start to their travels. The ability to use a debit card for payment, alongside standard credit card options, also provides useful payment flexibility for a wider range of local users.
Hertz Car Rental - Dulles - Dulles International Airport (IAD) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
Hertz Car Rental - Dulles - Dulles International Airport (IAD) Photos










Hertz Car Rental - Dulles - Dulles International Airport (IAD) Location
Hertz Car Rental - Dulles - Dulles International Airport (IAD)
23540 Autopilot Dr, Dulles, VA 20166, USA
Hertz Car Rental - Dulles - Dulles International Airport (IAD) Reviews
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★ 5★ 4★ 3★ 2★ 1Normally I used Sixt but they don’t have the vehicle I preferred. Try Hertz for the first time..the price is perfect! Wanted the minivan to unavailability but decided to go with the large SUV (Nissan?) the day of rental the pick up was a breeze, fast, straight forward and pleasant! Got a different car at pick up. Actually a brand new Hyundai Palisades Fits 5-6 passengers comfortably! Get the job done, excellent AC for summer, brand new tires for the rain! Perfect!!!The return at 4am was beyond easy! Love it!
July 16 · ruxsatNO ELECTRIC CARS ANYMORE!!!???(See my comments below)*⭕️ Total experience rating: 5/10WHAT THEY COMPENSATED…..🚗 My reservation: Hyundai Sonata hybrid⏰ Days: 10 days💰 Total cost: $1778.70Experience rating: 8/10Great car, smooth, drives well, auto steering, and driving safety features included. Love the hybrid cross feature to save on gas. Great car for a rental.WHAT I RESERVED 3 MONTHS IN ADVANCE….🚗 My reservation: Tesla Model 3⏰ Days: 10 days💰 Total cost: $1778.70THEY DID NOT HAVE ANY OTHER ELECTRIC VEHICLE TO COMPENSATE FOR THEIR LACK OF CUSTOMER SUPPORT & SATISFACTION!!??Lastly my reservation with Hertz before this one also went pretty poorly, and the reservation was NOT HONORED IN THE APP (according to their policies etc etc, they cannot add points nor record any previous reservations on myMobile app, as to check in/pre-check in early for upcoming reservations, etc.).So overall, my experience has been poor with Hertz.Are they a bad company: NODo they deliver 100% to the customer: NOAre they reaching the bare minimum for the customer: YESSo, overall take what you will and utilize the company you want, but I will not be using Hertz, anymore.
July 17 · Moses CannoneI am a President Circle member of Hertz. I usually do 1 way rental. I had booked a 1 way rental. I checked in to Hertz @IAD airport location to pick up the car and noticed that the drop off location was incorrect and it was the same as pick up location. So I went inside the rental office, waited in queue for half an hour and requested the agent to update the return location. Initially the agent said system is not allowing him to change the drop off location as they are not doing 1 way rental. And then he said I need to pay additional $300 to change the drop off location. It didn’t make sense to pay additional $300 and I asked them to cancel the reservation and process the refund. Agent said they can’t process the cancellation and asked me to call Hertz customer service # to cancel the reservation.Called the customer service which was answered by an AI Bot and I gave the details and AI bot kept saying incorrect data and after multiple requests the call got transferred to a live agent. Live agent informed that their system is showing a rental car picked up and I told him I didn’t even pick up any car. The agent put me on Hold for about 10 mins and then confirmed that he has canceled the reservation and I should get full refund in 7 days. However I did not get any email confirmation of cancellation. Asked the agent if he could send the cancellation confirmation email. He said system would not send any cancellation confirmation email and I should expect a refund in 7 business days.To my surprise I got an email from Hertz after 30 hours that my car was returned and the eReturn was successfully completed with a detailed receipt. Receipt mentioned Car license plate and the lot # from where the car was picked up and returned . I had booked rental for only 1 day and the receipt has charges for 2 days. Attached is the confirmation email with a car rented even though I didn’t pick up any car.I didn’t even pick up the car but Hertz created a Fake rental with fake lot # and license plate and also processed an automatic fake return. Request everyone to be careful renting with Hertz fake rentals and return receipts if you don’t pick up any car. If the service is so bad for President Elite member not sure how bad it could be for others. Hopefully someone from Hertz will read this feedback and process the refund!
October 11 · Baneshwar ShanbhagI had a very good experience with this location. I rented a car to pick up on a Sunday at 1:30pm and when I arrived there was no one in line so I was attended very quickly. The front counter lady was very nice and professional. She answered any questions/concerns I had. The car was a new 2025 Nissan Sentra in excellent conditions. When I returned the car, I followed the signs and left the car where I was instructed to leave it. Very easy, very fast. I would definitely rent a car from here again in the future.
October 13 · Sulma AlfaroI’m local but came here to rent a car when mine was in the shop. I reserved a car online and they had it waiting for me. I was pleasantly surprised it was the actual car I picked out because I feel like there’s always that “or similar” disclaimer. Check in and return were both super fast and the employees were very nice. The car itself drove great and was very new. I only took off a star because there was dog hair all over the backseat and nose smudges on the window. I was upset to see they didn’t clean the car before renting it to someone else. Other than that it was a good experience.
July 30 · Amanda Mundy
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