Hertz Car Rental - Sterling - Indian Creek Drive Introduce
For residents and businesses in the bustling Northern Virginia area, particularly around Sterling and Dulles, having a reliable Car Rental Agency is essential for everything from daily commutes and family trips to commercial moving needs. Hertz Car Rental - Sterling - Indian Creek Drive serves this local community, offering a range of vehicles and a specific focus on utility rentals like cargo vans. Located conveniently near the Dulles Airport vicinity, this branch aims to provide flexible mobility solutions for a variety of users.
However, it is crucial for prospective customers to approach this specific location with a clear understanding of its documented service track record. While the Hertz brand is globally recognized, customer experiences at this Indian Creek Drive location, as detailed in recent reviews, highlight significant operational and customer service challenges. Confirmed reservations have reportedly not been honored due to a lack of available vehicles, forcing customers to wait or pay substantially more for an alternative, which directly contradicts the expectation of a smooth, reliable car rental process. Furthermore, the condition of the vehicles provided has been cited as a serious concern, including instances of "filthy exterior," non-clean interiors, excessively worn or bald tires, and—most alarmingly—missing critical emergency equipment like a spare tire and jack, leading to hazardous situations and significant roadside delays.
These experiences, which include missing appointments and substantial wasted time, underscore the potential for a highly frustrating and costly transaction. It's also been noted that attempts to contact the local branch outside of a confirmed window have been unsuccessful, with calls going unanswered, and even the corporate customer service expressing a lack of direct control over the local operation. The corporate office's subsequent full refund to affected customers demonstrates an acknowledgment of the severity of these failings, but it does not negate the disruption caused. For a professional content piece, it is necessary to present these facts transparently so that users in Virginia can make an informed decision, perhaps viewing this location as a last resort until significant operational improvements are evident.
Location and Accessibility
The Hertz Car Rental branch is situated in Sterling, Virginia, putting it in a prime position to serve the population of Loudoun County and the general Dulles Technology Corridor. While not an on-airport location, its address places it within a hub of commercial activity and near major roadways, offering accessibility for local residents and those staying in nearby hotels.
The full address is:
23000 Indian Creek Dr, Sterling, VA 20166, USA
Being an off-airport site, customers typically utilize their own transportation or a taxi/rideshare service to reach the location. Its proximity to Washington Dulles International Airport (IAD) suggests it may sometimes cater to airport overflow or provide shuttle service for certain reservations, but direct confirmation of a shuttle is necessary. Customers should verify the exact process and current operating hours before planning their pickup, as reviews indicate that even during scheduled hours, the location may not be staffed.
For customers with mobility challenges, the location does provide foundational accessibility features, including a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, which is a necessary feature for serving the entire Virginia community.
Services Offered
Hertz Car Rental - Sterling - Indian Creek Drive functions as a core car rental agency with a specialization in larger, utility-focused vehicles, catering to both standard passenger travel and commercial or moving needs. The following are the documented services available:
- Full-service Car Rental Agency operations, offering a variety of vehicle classes from economy to larger sedans and SUVs.
- Dedicated Cargo Van Rental, which is an 'Inside Info' specialization for the Sterling community needing to transport goods or assist with moving.
- Onsite services for vehicle pick-up and drop-off during operating hours.
- Acceptance of major Credit Cards and Debit Cards for payment, with specific rules likely governing debit card rentals (e.g., minimum age, deposit requirements).
- NFC Mobile Payments accepted for streamlined, modern transactions.
- Vehicle return options, which typically include an after-hours key drop box system, though security and process for late returns should be verified.
- Provision of roadside assistance services, though customer accounts suggest significant delays may occur.
Features / Highlights
While the overall customer satisfaction at this specific location has been negatively affected by service issues, the branch does offer several features that are beneficial to the Virginia customer base:
- Active Military Discounts: A positive feature for the large military population in Virginia, offering reduced rates for active military members and veterans.
- Utility Vehicle Specialization: The confirmed availability of Cargo Van Rental options is a distinct advantage for local businesses, contractors, or residents undertaking a move or requiring large-item transport.
- Accessibility: The provision of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot ensures the location can legally and practically serve all customers.
- NFC Mobile Payment: The acceptance of NFC (Near Field Communication) mobile payments allows for quick and contactless transactions at the counter.
- AAA Member Benefits (Typically): Hertz corporate affiliation often extends benefits such as discounts, free use of a child seat, and free additional qualified drivers for AAA members, though local application should be confirmed.
Contact Information
Customers needing to contact this specific branch for reservations or inquiries should use the following details, keeping in mind the noted difficulties in reaching the location by phone:
Address: 23000 Indian Creek Dr, Sterling, VA 20166, USA
Phone: (703) 689-4934
Mobile Phone: +1 703-689-4934
What is Worth Choosing
For a local user in the Virginia region, choosing Hertz Car Rental - Sterling - Indian Creek Drive should be approached with caution, balanced between the potential benefits of the Hertz brand and the significant, well-documented operational risks. The key advantages of this location are highly specialized:
The availability of Cargo Van Rental is arguably the strongest feature worth choosing. For contractors, small businesses, or local residents in Sterling needing a large utility vehicle for a specific moving or hauling task, this dedicated service fills an important niche that not all car rental agencies offer.
The Active Military Discount is a valuable financial benefit that can result in considerable savings for the qualifying population, making the reservation cost-effective, which may justify the risk for some users, particularly those with time flexibility.
However, it is critical to note that the numerous and severe negative reviews relating to un-honored confirmed reservations, extended wait times (even for 'Gold' members), shockingly poor vehicle cleanliness and safety (e.g., worn tires, missing spare/jack), and unresponsive local staff represent a substantial risk to one's travel or business schedule. These issues are severe enough that potential customers who cannot afford a several-hour delay or a critical safety lapse should strongly consider an alternative location, even a corporate Hertz branch further afield, until the local branch demonstrates a reliable, sustained improvement in service delivery and fleet maintenance.
If you absolutely must use this specific location, it is advisable to call ahead multiple times to confirm vehicle availability, arrive prepared for potential delays, and meticulously inspect the vehicle for cleanliness, full fuel, and, most critically, safety equipment (jack, spare tire, warning triangles, and tire condition) before signing the contract and leaving the lot. Taking detailed photos upon pickup is highly recommended as a form of personal proof should disputes arise. The best advice for the local Virginia user is to proceed with extreme caution and ensure you have a backup plan for your transportation needs.
Hertz Car Rental - Sterling - Indian Creek Drive Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Sterling - Indian Creek Drive Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Sterling - Indian Creek Drive Photos










Hertz Car Rental - Sterling - Indian Creek Drive Location
Hertz Car Rental - Sterling - Indian Creek Drive
23000 Indian Creek Dr, Sterling, VA 20166, USA
Hertz Car Rental - Sterling - Indian Creek Drive Reviews
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★ 5★ 4★ 3★ 2★ 1worst experience ever with Hertz. This location shouldn’t exist period. its such a downgrade from Hertz, i rather don’trent a car if i have to deal with this spot again. First-able, i had a Confirmed reservation for 10.30 am, 11 am i was still waiting to find out that they don’t even have A car for my confirmed reservation . i choose managers special to make it easier, so i dont see how they got no managers special when a manager should have power to put any car on special for replacement since reservation was CONFIRMED!!But the dude in charge didnt try to make anything easier or flexible at all. Told me no car till tomorrow unless i Pay twice as much . to be honest i kinda got a vibe like he trying everything to make me drop that reservation and i wish i had a choice to do so but i was already late due to the shortcoming of Hertz. so i said, fine, figured i will call Hertz and have the corporate office handle this bs. so we got the car 45 min later, filthy exterior. By all means, with drink spill all the way down on a passenger door. Inside wast a cleanest either but the outside was nasty. didn’t rain for over a week but the car looked like just drove thru some storm than in a dustydessert right after. ok, we too late now to go to car wash, sucked this up once again. Than comes a flat tire, no wonder when the front tires are too worn, in a middle section bold, and we catch a flat tire from a huge nail.Pulled over , ready for action. i though 15 min to change the tire, we should be ok with slight delay. Popped the trunk and no jack or spare tire to be found. We are on rt 70, middle of nowhere with hardly any reception. we waited on a roadside assistance for near 3 hrs to have a stupid flat tire fixed because of Hertz ot having a spare available in a car. missed our appointment. i rented a car to avoid any challenges and i had more than i could had going with my own car. Im boiling hot headed from the experience. Only created us extra expenses and wasted time, nothing more . idk whats going on with this place, never been on top of my list, but after this, never again.see video for reference and consider it 10 times before you make the decision to go rent from here . Gold member you are or not, doesn’t make any difference what so ever. higher more staff member or better ones with customer service skills , at least act like you trying to do something but to be plain rude and to have this careless attitude should be looked over. you guy deserve negative 5 star not even 1.UPDATE.Hertz did refunded me fully for the rental cost, didn’t made things right but at least they did refund it since the situation beat the purpose of paying for a rental car. so Yay, for corporate office and staff for handling the situation as fairly can be.same time avoid this location if you can, can take some time to see any improvements.
February 26 · Check This Out !Do not ignore this and other negative reviews. They are here for a reason. Zero stars needs to be an option.I arrived to the location 10 minutes before my scheduled pickup time and their posted hours. However no one was here and when I tried to call, no answer or response. I called Hertz customer service and they said they have no contact and/or control over the location. On top of that, the Hertz customer service said the closest available replacement option was 3 hours away. The only small saving grace for Hertz (not this location) is they agreed to issue me a full refund for the reservation.
June 18 · KyleThe worst service experience ever. I was told by insurance that I needed to call an hour ahead of time to confirm my reservation.I called at 2:31pm. I get automatically routed to corporate Hertz. I try again at 2:37pm. Routed again. I try again at 2:48pm to which I am routed again to corporate, but this time to the insurance team. The insurance team tries calling the store directly. This the fourth time this store is called. They didn’t pick up. My reservation is “escalated” and I was told to just go to the store.My wife gets a call from the store rep saying that the reservation was good and asked when I would be there. My wife told him that I would be there within 20min. When I got here. There’s no one at the desk. Just a sign that says “Lunch 15:30 to 16:30”. You guys close at 5pm. What sort of work are you trying to accomplish by the time you come back? I call the number my wife gave me and FINALLY someone picks up. I told the guy I’m at the desk but no one is here. He said he’ll be back at 4:30. I said I wasn’t trying to wait until 4:30 because it was around 3:45 when I called his direct line. But he just repeated “I’ll be back at 4:30”I cancelled the reservation and asked enterprise to pick me up. This hertz location needs to close. And probably investigated by corporate. The dude I spoke to definitely doesn’t care about his work and most likely stealing company time.
August 18 · Daeyoung Kim*CRIMINALS!!! DO NOT USE!!! I returned my car to this location on Monday before the time it t was due, handed the keys to the employee working behind the counter and I’ve been charged 3 days additional now for a car I returned! I called yesterday, they assured me they would contact the location to have them close the rental and that the charges would “fall off” nope! I got another charge for today!! Just so everyone knows that’s $280 PER DAY these criminals are charging my cc. I will be calling the police tonight to investigate**adding and update that I had to call again on Thursday because yet another charge for an additional day hit my credit card. Had to put a hold on my account to request a new card! I am in shock that this location is still allowed to conduct business using Hertz name. They are the WORST!
July 25 · April CoatesWorst rental experience I've ever had — avoid this location.I booked a minivan with Hertz at the Sterling - Dulles Fairfield location (23000 Indian Creek Drive, Sterling, VA) on March 16, 2025, for a May 16 pickup. On May 15, I got a call from the location informing me they didn’t have a minivan and told me to call customer service to switch to a mid-size SUV — which I did immediately.But when I showed up at 8:00 AM on May 16, I was told my reservation had been cancelled, and there was no vehicle for me. The front desk staff — particularly Marcus, who was extremely rude and unprofessional — told me to leave the premises with no explanation or help. I then called Hertz customer service, who confirmed that it was the location that cancelled my reservation without my knowledge or approval.To make things worse, I later looked at the reviews for this location and realized many others had experienced similar issues. I wish I had read them earlier — my bad.I have already logged a formal complaint with Hertz and will be pursuing this further. If necessary, I’m prepared to file a complaint in Small Claims Court to hold this location accountable.Do yourself a favor and avoid this Hertz location at all costs.
May 16 · Adhavan Jeyachandran
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