Hertz Car Rental - Hicksville - West John Street Introduce
For residents and visitors in the New York metropolitan area, securing reliable transportation for local errands, major moving projects, or a weekend escape from the city hustle is often a necessity. Hertz Car Rental at the West John Street location in Hicksville, NY, serves as a key local agency on Long Island, offering a diverse fleet to meet a variety of needs, from compact cars for daily use to spacious SUVs perfect for a trip to the Adirondacks.
This Hertz branch is part of a globally recognized brand, providing New Yorkers with the convenience of an established car rental agency right in Nassau County. Whether you are planning a family vacation, require a commercial vehicle for business use, or need a temporary replacement car, this location aims to provide the necessary solution. While the experience can vary, as is common with high-volume rental operations, the core offering is a commitment to providing a readily available vehicle backed by professional onsite services. Customers who have had positive experiences praise the cleanliness and reliability of the vehicles, noting that a well-maintained rental, such as a Jeep, was "the perfect choice" for challenging New York road trips, making their adventures "unforgettable."
Location and Accessibility on Long Island
The Hicksville location of Hertz Car Rental is strategically positioned on Long Island, making it an accessible hub for residents across Nassau and Suffolk counties, and a manageable trip for those coming from Queens. Its address places it firmly in a commercial area with straightforward access from major local roadways.
The agency’s commitment to customer convenience and accessibility is highlighted by several essential on-site features:
- Wheelchair Accessible Entrance: Ensuring ease of entry and exit for all customers, adhering to necessary accessibility standards.
- Wheelchair Accessible Parking Lot: Dedicated parking spaces are available to accommodate customers with mobility needs, making the pickup and drop-off process more comfortable.
- On-site Parking: Convenient parking is available for customers who need to leave their personal vehicle while renting a car.
While the location is a great starting point for upstate New York or New England road trips, New York clients are strongly advised to confirm operating hours and any changes to their reservation, particularly due to high demand and the typical logistical challenges associated with busy Long Island locations. The typical operating hours are Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM, with the facility often closed on Sundays, though these times should always be verified directly with the office.
Services Offered at Hertz Hicksville
As a full-service car rental agency, this Hertz branch provides a broad range of vehicle classes and associated services tailored to both leisure and commercial needs within the New York market.
Key services provided include:
- General Car Rental: Offering a standard fleet that typically includes Economy, Compact, Standard, Full-Size, and Luxury cars suitable for city driving, commuting, and short trips.
- Specialty Vehicle Rental: Providing larger vehicles essential for family travel and group excursions, such as Minivans (often 7-seater vehicles) and a variety of SUVs.
- Cargo Van Rental: A crucial offering for Long Island residents and businesses needing to move furniture, equipment, or large cargo, supporting everything from home renovation projects to commercial deliveries.
- Onsite Services: Staff and resources are available at the Hicksville office for direct customer assistance, vehicle inspection, and managing rental agreements.
- Diverse Payment Options: Accepting various forms of electronic payment to facilitate a quick transaction, including major Credit Cards, Debit Cards, and NFC Mobile Payments.
- Active Military Discounts: A specific promotion available to members of the active military, providing a valuable incentive for service members in the New York area.
Features and Highlights for NY Customers
This Hertz location offers several features designed to add convenience and value for New York and Long Island renters, even while acknowledging that availability and service consistency are key areas for customer feedback and attention.
The highlights and customer-focused features include:
- Adventure-Ready Fleet: Vehicles like SUVs and Jeeps are available and have been praised by customers for their reliability and capability for out-of-state travel, such as navigating mountainous terrain or long-distance family drives.
- Convenient Local Access: The West John Street address is easily accessible for Nassau County residents, providing a close-to-home option without the need to travel into Queens or across bridges.
- Commercial Vehicle Availability: The confirmed cargo van rental service is a major benefit for local businesses and residential movers who need reliable, high-capacity vehicles.
- Commitment to Accessibility: The wheelchair-accessible entrance and parking lot ensure the branch is able to serve the entire local community equally.
- Financial Flexibility: The acceptance of Credit Cards, Debit Cards, and NFC Mobile Payments makes the transaction process smooth and convenient for a variety of users.
- Promotional Savings: The availability of Active Military Discounts provides a direct savings opportunity for a specific and deserving segment of the New York population.
Contact Information
For making a reservation, confirming vehicle availability, or inquiring about specific rental terms, New York-based customers should use the following contact details:
Address: 125 W John St, Hicksville, NY 11801, USA
Phone: (516) 931-2950
Mobile Phone: +1 516-931-2950
What Is Worth Choosing Hertz Hicksville - West John Street
Choosing Hertz in Hicksville is a choice for the convenience and capacity of a large, established car rental brand on Long Island. For New York residents, the key advantage lies in its specialized commercial offerings, particularly the availability of cargo vans and a robust selection of SUVs capable of handling major trips outside of the five boroughs and Long Island. The convenience of on-site services, including the accessible facilities and parking, minimizes logistical hassle. Furthermore, the provision of the Active Military Discount shows an appreciation for local service members.
However, potential customers should plan diligently, especially for in-demand vehicle types like seven-seater SUVs. The availability of vehicles can sometimes be a challenge at any busy rental location, as noted in less favorable customer reports. Therefore, it is strongly recommended that New York customers book vehicles well in advance—especially for large or specialty cars—and call to confirm the reservation and vehicle availability, particularly outside of peak business hours, to ensure a stress-free experience. When the process is managed smoothly, as one customer attested, the result is a clean, reliable, and capable vehicle, like a Jeep that effortlessly tackled the mountain roads, demonstrating the high-quality travel experience that this Hertz location is capable of providing for a genuine New York adventure. Ultimately, its local accessibility and diverse fleet make it a primary and powerful option for all rental needs in the Long Island region.
Hertz Car Rental - Hicksville - West John Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Hicksville - West John Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Hertz Car Rental - Hicksville - West John Street Photos










Hertz Car Rental - Hicksville - West John Street Location
Hertz Car Rental - Hicksville - West John Street
125 W John St, Hicksville, NY 11801, USA
Hertz Car Rental - Hicksville - West John Street Reviews
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★ 5★ 4★ 3★ 2★ 1We rented a Jeep from Hertz for our trip to the Adirondacks, and it was the perfect choice. The vehicle was clean, reliable, and handled the mountain roads with ease. We even drove it all the way to the top of Whiteface Mountain and captured this incredible view. The rental process was smooth, the staff was friendly, and the Jeep made our adventure unforgettable. Highly recommend Hertz for anyone planning a trip like this!
September 12 · Ryan ShawPlease don’t waste your time here or give this location your business. Reserved the seven seater SUV. I showed up at my appointment time and it was completely empty in the office with one employee who didn’t greet us or even tell us his name. When I went to make my payment, he informed us that they have no seven seater vehicles available and decided not to notify us at all until we showed up at our appointment time right before closing time. Therefore we did not have enough time to go to another location or weigh out any other option. He said that they were calling to notify people all day, but we received no phone call at all and even when we try to call to confirm prior to coming to the location no one was answering the phone. We had to be downgraded to the only SUV on the lot which was way smaller than we needed to hold our family and our luggage. As soon as we drove off the lot, there was a slow leak in the front tire, other nearby locations were closer and nobody was answering the phones so we had to continuously fill up the tire as we were driving to our destination. The employee just left the keys in the paperwork in the car and did not explain anything about the vehicle at all, wasn’t offering insurance or even verified our insurance. I asked what exactly we should do if we have an issue and something goes wrong with the vehicle if there’s a specific number or shop that we go to and he just reassured us that they were no issues. Meanwhile, as soon as we drove off the lot there was an immediate issue. we had to change out the vehicle in Florida and we were downgraded once again and had to drive 17 hours back to New York with five family members stuffed in a compact SUV. The inconvenience was so strenuous on our trip, we requested a seven seater two weeks before even picking it up, I would have been more understanding if there was communication but there was none. I came to drop off and spoke to the “manager” who also didn’t introduce himself and told him I want to make a complain and he said it was already taken care of. I felt dismissed again. This is my first and last time using Hertz. Please make sure not to use this location if you want a stress free transaction.
October 16 · Melissa VillarrealZero stars…I made a reservation and prepaid for a SUV. Received reminder emails and texts and showed up to pick up the vehicle at the scheduled time. I waited 20 minutes since they were helping another customer. Two employees saw me waiting and said nothing. When I finally got to the desk the girl looks at me and says we have no cars. She knew the whole time that she had no cars and just let me wait. Meanwhile I already paid for the car and had to be at a sports tournament in 4 hours. The girl had my name on a list knowing that I was coming and did not bother to contact me. I was basically screwed because of their incompetence. I was late for the tournament and the girl behind the counter could care less. She just looked at me with a smile and shrugged her shoulders. She couldn’t even give me a refund. I never experienced something like this in my life. If the facility had no cars, I should have been contacted. The money was taken with no problem, but when I needed the car, they could not provide me with one. Stay far away from this Hicksville location. No sympathy,,no help…just a girl shrugging her shoulders very calmly with no care in the world when my entire weekend was ruined. STAY AWAY…trust me!
July 24 · Erica Wahbadingy car scent and bad vibes when it comes to customer experience plus i was told there were no free car upgrades allegedly available regardless of my presidential status meanwhile theres a lot full of cars - never againp.s. they never fully clean the car - we found an already smoked joint in the glove box
May 22 · Denzel MooneyAfter being involved in a car accident, my insurance company set me up with a reservation at hertz. Upon walking in, the office is solid white with no decor other than hertz policies. The people in front of me had reserved an suv for moving. The staff said they did not have their vehicle and apologized. I noticed the employees fingernails were filled with dirt and unkempt, much like the rest of my experience would be. I had 2 options, 1 being a tesla which I cannot charge and was not an option to me. I'm glad I didn't roll the dice with it as the car I got was on empty. I got my vehicle which was not 100% covered by the insurance allotment, but what choice did I have? After doing a walk around and seeing bird feces on the car, my expectations were low. The car was filthy, from the seating area to the trunk. It's like they leave the cleaning up to the customers. Not pictured is rust marks in the trunk and suction cup marks on the windshield (it wouldn't focus on them). Their prices are better than the competition, but in the future I'd pay a little extra for good service, some service, any service.Do better hertz!Edit - hertz, this is not an opportunity to apologize. With the countless 1 star reviews, at some point you must think, maybe we should hire a better staff and management for this location.
July 06 · Walter Triesch
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