Cathay Express Transportation

- 738 Edgewood Dr, Westbury, NY 11590

For residents of the New York metropolitan area, navigating transportation can be a complex challenge, especially when requiring specialized assistance. Cathay Express Transportation has established itself as a leading provider of essential and reliable transportation services, focusing specifically on non-emergency medical and accessible transit for the elderly, individuals with disabilities, and patients requiring careful and compassionate travel. This company’s mission goes beyond merely getting a person from point A to point B; it’s about providing a dignified, comfortable, and safe experience across the five boroughs, Long Island, and surrounding regions.

As local users, New Yorkers demand dependability and professionalism, particularly in sensitive situations like medical transport. Cathay Express Transportation is built to meet this demand with a wide range of services, from simple ambulatory rides to complex stretcher transportation. The core of their business is ensuring that vital appointments—whether for dialysis, physical therapy, or a general doctor's visit—are never missed due due to transportation issues. Their comprehensive approach, featuring services like door-to-door assistance and medical logistical coordination, makes them a crucial lifeline in the New York healthcare ecosystem.

The importance of a compassionate provider cannot be overstated. A glowing customer testimonial highlights this dedication: “I recently had surgery and needed to have someone drive me to and from my appointment... Cathay provided this service for me and did so with such kindness and care. After my surgery, they took me home, made sure I was comfortable and had everything I needed. It was perfect.” This demonstrates their commitment to going the extra mile, offering not just a ride, but genuine assistance and support, which is a key differentiator in the competitive New York transportation market.

Cathay Express Transportation is a premier New York-based transportation service specializing in Non-Emergency Medical Transportation (NEMT) and fully accessible transit solutions. Unlike standard taxi or ride-share companies, their fleet and personnel are specifically trained and equipped to handle the unique needs of seniors, patients, and individuals utilizing wheelchairs or stretchers. Operating out of Westbury, NY, they serve a vast and critical area including all five boroughs of New York City (Manhattan, Brooklyn, Queens, Staten Island, and the Bronx) as well as Long Island and parts of Upstate New York and New Jersey.

The company is classified as a Handicapped Transportation Service, an Ambulance Service (non-emergency), and a general Transportation Service. This multi-faceted classification reflects their capacity to offer different levels of care, from an assisted ambulette ride for a physical therapy appointment to private stretcher transportation for nonemergency hospital visits. They are dedicated to providing 24/7 service, ensuring that reliable transportation is available regardless of the time of day or night. All operations are underpinned by a focus on safety, dignity, and punctuality, acknowledging the critical nature of their clients' schedules, particularly medical appointments.

The primary physical address provided for Cathay Express Transportation is on Long Island, which serves as a strategic hub for their expansive operations across the tri-state area.

The address is:

738 Edgewood Dr, Westbury, NY 11590, USA

The choice of a Long Island location in Westbury ensures accessibility for customers residing in Nassau County, Queens, and eastern parts of the New York metropolitan area. Importantly, the nature of their business is primarily focused on door-to-door service, meaning the physical location acts more as an operational and fleet center rather than a primary client pick-up point.

The facility itself prioritizes accessibility, a non-negotiable feature for a specialized transportation service. The location offers:

• Wheelchair accessible entrance: Ensuring easy access for all visitors, drivers, and employees.
• Wheelchair accessible parking lot: Providing designated, clear parking spaces necessary for their specialized vehicles and any on-site coordination.

While the Westbury location is important for logistics, their true accessibility is defined by their expansive service area, which covers all five boroughs, making them a viable option for virtually any New Yorker in need of non-emergency medical or accessible transportation.

Cathay Express Transportation provides a robust and comprehensive suite of services tailored to meet the needs of those requiring specialized, non-emergency travel assistance.

• Non-Emergency Medical Transportation (NEMT): The primary service, covering all forms of scheduled medical travel, including Dialysis Transportation, Doctor Appointment Transportation, Physical Therapy Appointments, and Transportation To Medical Appointments.
• Wheelchair and Ambulette Services: Specializing in Wheelchair Accessible Transportation, Wheelchair Ambulette, and Accessible Cab Service, catering to clients who need mobility assistance beyond standard vehicle capabilities.
• Stretcher and Private Medical Transport: Offering Stretcher Transportation and Private Medical Transportation for patients with complex mobility requirements or those who require additional monitoring and care during transit.
• Airport Services: Including Handicap Airport Transportation, Airport Car Service, Airport Pick Up, and Wheelchair Accessible Airport Shuttles, ensuring seamless travel to and from all major New York airports.
• Assisted Living and Facility Transport: Dedicated services for clients traveling to or from Assisted Living Facilities, Nursing Homes, Skilled Nursing Facilities, and Healthcare Facilities.
• Additional Assistance and Coordination: Providing Door Service (door-to-door assistance), Prescription Pickups, Medical Logistical Coordination, and GPS Tracking for peace of mind.
• Payment Options: Accepting various payment methods, including Private Pay and Medicare Transportation.

The distinct features of Cathay Express Transportation focus on patient care, reliability, and breadth of service, making them a highly valued partner for New Yorkers with special transportation needs.

• High Level of Care and Compassion: Customer feedback emphasizes the "kindness and care" provided by the staff, demonstrating a commitment to patient comfort and well-being beyond basic transport. This includes ensuring the client is comfortable and has everything they need upon arrival at their destination.
• Specialized and Licensed Fleet: They utilize vehicles specifically designed for Wheelchair Accessible Transit and Stretcher Transportation, ensuring safety and compliance with medical transport standards.
• 24/7 Service Availability: The provision of scheduled and on-call non-emergency medical transportation 24 hours a day, 7 days a week, guarantees that critical travel needs are always met.
• Comprehensive Service Area: Servicing all five boroughs of New York City (Manhattan, Brooklyn, Queens, Staten Island, The Bronx), Long Island, New Jersey, and Upstate New York, offering a truly regional solution.
• Door-to-Door Assistance: Professional drivers offer Door Service, assisting clients directly from their residence to the vehicle and into their destination, which is essential for elderly and disabled passengers.
• Acceptance of Various Payment Methods: The inclusion of options like Private Pay and Medicare Transportation makes their critical services accessible to a wider demographic of New York users.

For scheduling a ride, inquiring about specific service needs, or any coordination regarding medical transportation, Cathay Express Transportation can be reached using the following details:

Address: 738 Edgewood Dr, Westbury, NY 11590, USA

Phone: (212) 337-3333

Mobile Phone: +1 212-337-3333

It is advisable to contact them directly to discuss specific medical requirements, payment options (including Medicare), and to secure a precise quote and booking for your non-emergency transport needs.

Choosing Cathay Express Transportation is a decision to prioritize safety, dignity, and professional medical-level care in your transportation needs within the New York region. For patients, seniors, or family members arranging transport for a loved one, the core value lies in the company's specialization in NEMT. They eliminate the anxiety associated with trying to find a reliable, clean, and appropriate vehicle for someone with mobility issues in a major metropolitan area.

The verified positive feedback regarding their "kindness and care" after a major surgery is a strong indicator of their superior service commitment. While there was a reported issue with language preference on one call, the overwhelmingly positive focus on the care provided during the actual transportation service—where it matters most—solidifies their reputation as a premier choice. Their extensive service area, 24/7 availability, and capacity to handle everything from Wheelchair Accessible Taxi service to Stretcher Transportation mean they are equipped for virtually any non-emergency medical transport requirement in the New York community. For a hassle-free, compassionate, and professional ride to a crucial medical appointment or necessary outing, Cathay Express Transportation is the dependable local specialist.

Cathay Express Transportation

738 Edgewood Dr, Westbury, NY 11590, USA