Hertz Car Rental - Lancaster - Marshall Hle Introduce
For the residents and visitors of Lancaster County, Pennsylvania, securing a dependable vehicle rental is often a necessary component of business, travel, or managing an insurance claim. The Hertz Car Rental location at 1209 Marshall Ave in Lancaster, PA, stands out as a reliable neighborhood resource, committed to providing a low-hassle, high-quality rental experience. This particular branch, known locally as the Marshall Hle location, integrates the global strength and fleet diversity of Hertz with a focus on friendly, one-on-one customer service that local users appreciate.
Whether you need a compact car for a quick commute to Harrisburg, a spacious SUV for a weekend trip through the Amish Country, or a dependable mid-size sedan for a week of local errands, this Hertz branch maintains a diverse and clean fleet ready for immediate service. Customer feedback consistently points to a smooth, easy, and painless rental process, with staff being responsive and knowledgeable—the exact kind of interaction that makes a major difference when you’re dealing with travel logistics. As one user noted, the experience was the “least painful rental company I’ve dealt with thus far,” emphasizing the value of their straightforward approach.
In addition to standard car rental services, the location is a great option for the strong military community in Pennsylvania, as it proudly features active military discounts. This commitment to value, combined with competitive local pricing—which customers have noted is "the best in town"—ensures that you are not only getting a premier vehicle but also a great deal for your local transportation needs.
The Hertz Car Rental branch is conveniently located at 1209 Marshall Ave, Lancaster, PA 17601. This placement positions it perfectly to serve the greater Lancaster area, easily accessible from major roads and situated outside the typical congestion of the downtown core. Its designation as a Home Link Edition (Hle) location means it is focused on serving local residents who need vehicle replacement rentals, unlike major airport branches primarily focused on air travelers.
The facility has been designed with customer convenience and accessibility in mind, ensuring a seamless experience from arrival to departure. Key accessibility features include:
- Wheelchair Accessible Entrance: Ensures that all customers, including those with mobility aids, can comfortably access the rental counter and administrative areas.
- Wheelchair Accessible Parking Lot: Dedicated parking spots are provided to facilitate easy vehicle access for all patrons.
- Onsite Services: The presence of on-site services ensures that everything from paperwork completion to vehicle inspection and key handoff can be managed efficiently in one location, contributing to the "quick and easy" process cited by customers.
The branch operates with consistent weekday and Saturday hours, but is typically closed on Sundays, which is a common schedule for neighborhood locations. Customers are advised to check the current hours of operation before planning a weekend drop-off or pickup. The location's partnership with Friendly Transportation in the area suggests a deep understanding of local logistics, which can be beneficial for customers with unique local transport needs.
The Hertz Lancaster - Marshall Hle location offers a robust suite of services and vehicle options to cater to various Pennsylvania travel requirements, all delivered with an emphasis on quality and customer flexibility:
- Diverse Car and Sedan Rental: A comprehensive fleet of cars is available, ranging from fuel-efficient Compact (e.g., Ford Focus) and Mid-size Sedans (e.g., Mazda 3) to comfortable Full-size Sedans (e.g., Chevrolet Malibu) for family or business use.
- Specialty Vehicle Rentals: Depending on local fleet availability, customers can typically rent SUVs (Mid-size, Standard, and Premium models), Minivans for large families or groups, and even models from the specialty collections, such as those emphasizing luxury or performance.
- Active Military Discounts: A notable highlight is the availability of discounts for active military personnel and potentially veterans, showcasing a commitment to serving those who serve. Customers should inquire directly for the specific details and requirements to access the best military rates.
- Advanced Payment Acceptance: This location supports a variety of modern payment methods for customer convenience, including Credit Cards, Debit Cards, and modern NFC Mobile Payments (such as Apple Pay or Google Pay).
- Hertz Gold Plus Rewards: Customers can enroll in the Hertz loyalty program to enjoy benefits such as expedited booking, earning rewards points, and potential free upgrades, which streamlines the entire rental process.
- Vehicle Accessories: Rental of essential travel accessories, such as Child Safety Seats and GPS navigation units, can be arranged at the time of booking to ensure a safe and stress-free journey through Pennsylvania.
- Long-Term Rentals and One-Way Options: Hertz offers flexible solutions for extended travel or relocation, including competitive rates for longer rental periods and the ability to arrange one-way rentals to a different Hertz location (subject to availability and applicable fees).
Choosing a local car rental agency is often about the service and value beyond the vehicle itself. The Hertz Lancaster Marshall Ave branch excels with several customer-focused highlights:
- Competitive Local Pricing: Customers have explicitly noted that the pricing offered at this location is among the "best in town," suggesting a commitment to value that resonates with local, price-conscious consumers.
- Exceptional Customer Service: The staff are highlighted for providing "one on one" personalized interaction, answering all questions "with no problems," and being "very accommodating" when unexpected changes, like adding an extra day, are required. This level of attention significantly reduces the stress often associated with renting a car.
- Guaranteed Vehicle Quality: The fleet is consistently reported as being "clean and waiting," ensuring that customers start their journey in a pleasant and well-maintained vehicle.
- Military Community Support: The specific mention of Active Military Discounts is a strong feature, providing a tangible benefit to the large military and veteran population in Pennsylvania, making it a preferred choice for this demographic.
- Modern Payment Flexibility: Accepting NFC mobile payments is a progressive feature that offers convenience and speed at the counter, catering to users who prefer contactless transactions.
- Hassle-Free Rental Experience: The overarching highlight is the "least painful" experience, which speaks volumes about the efficiency, clarity, and professionalism of the staff and the internal rental procedures at this particular Lancaster location.
For Pennsylvania residents looking to secure a reservation, inquire about a specific vehicle type, or discuss the details of their military discount, the following contact information for the Hertz Car Rental - Lancaster - Marshall Hle branch is provided:
Address: 1209 Marshall Ave, Lancaster, PA 17601, USA
Phone: (717) 396-0000
Mobile Phone: +1 717-396-0000
The Hertz Car Rental on Marshall Avenue in Lancaster is more than just a place to pick up keys; it is a valued local service provider that consistently delivers a premium experience at a competitive price point. For local Pennsylvania users, the combination of "best in town" pricing and a genuinely "painless" rental process is the primary reason to choose this location. The one-on-one attention from the knowledgeable staff, who are accommodating enough to handle requests like sudden rental extensions, ensures that customers are treated with respect and efficiency.
The active support for the military community through dedicated discounts, combined with the convenience of modern payment options like NFC mobile payments, makes this branch a forward-thinking and community-focused choice. Ultimately, whether you are dealing with a stressful insurance replacement, planning a long-awaited road trip, or simply need a temporary car with guaranteed cleanliness and reliability, the Hertz Lancaster - Marshall Hle location offers the ideal mix of global brand reliability and exceptional, locally focused customer care.
Hertz Car Rental - Lancaster - Marshall Hle Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Lancaster - Marshall Hle Photos










Hertz Car Rental - Lancaster - Marshall Hle Location
Hertz Car Rental - Lancaster - Marshall Hle
1209 Marshall Ave, Lancaster, PA 17601, USA
Hertz Car Rental - Lancaster - Marshall Hle Reviews
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★ 5★ 4★ 3★ 2★ 1While we were visiting from Florida we used hertz rentals and the car was clean and waiting for us . It was necessary to add an additional day and they were very accommodating. Price was the best in town. Thanks
April 29 · Frank KirchgessnerThe least painful rental company I’ve dealt with thus far. Appreciated the one on one, and to say the least they answered all of my questions with no problems.
September 26 · Frederich AndersonVery weird behavior. I felt it was pretty racist and I don’t like to throw that word around. But I’m pretty sure the lady asked me if I had enough money so the transaction will go through. I had to tell her “yes I have $500 in my account.” Obviously this isn’t her first time giving horrible customer service. This really has to be checked out. I’ll be working my way all the way up so she doesn’t treat a black person like that again.
July 31 · Hunter BeckThis branch is great. I have rented a lot of cars. The quality of car was good and the customer service was great. Kelly made the experience very easy!
October 18 · Michael SacoraThese people are rude and disrespectful. Honestly racist as well. I called before I went so I was aware of the high deposit and credit check. Told them who I was and I'd be there in 10 minutes. Once I arrived the same person treated me like I stole one of the cars as soon as I walked in. Even told me different information. Then the deposit was 800 and I had to have at lease a 750 credit score. Once I said I had both they went from having plenty of cars to just renting out the last one.
August 13 · Crystal Bishop Wiggins
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