Hertz Car Rental - Landover Hills - East West Lincoln Hle Introduce
For Maryland residents in the Prince George's County area, Hertz Car Rental at the Landover Hills - East West Lincoln Hle location serves as a key option for securing a vehicle for local needs, long-distance travel, or commercial requirements. Operating from a convenient spot on Annapolis Road, this location is part of the extensive Hertz network, aiming to provide quality rentals from one of the industry's most recognizable brands. The agency offers a standard array of rental services, catering to personal and business users looking for both passenger vehicles and larger utility options like cargo vans.
As a local 'off-airport' branch, it typically serves the community seeking rentals for vehicle replacements, moving assistance, or weekend trips without the added complexity and cost of airport locations. The branch is noted for accepting a variety of payment methods, including modern NFC mobile payments, and for offering targeted discounts to support Maryland's active military community, making it a potentially convenient choice for eligible customers.
However, users from the Maryland region considering this particular Landover Hills facility should proceed with informed caution. Available public customer reviews indicate significant issues related to inventory management—specifically, instances where confirmed reservations were not honored due to an apparent lack of available vehicles. Furthermore, multiple reviews highlight deeply unsatisfactory and unprofessional customer service experiences, including late opening hours and confrontational staff attitudes, which have negatively impacted travel plans for local users. While the brand name carries a reputation for quality, the experience at this specific branch suggests operational and customer service challenges that must be considered by any prospective Maryland renter.
The Hertz Car Rental branch is situated at 7591 Annapolis Road in Landover Hills, Maryland, with the ZIP code 20784. This location places it in the heart of Prince George's County, offering good accessibility for residents across the Washington D.C. metropolitan area and particularly those in Landover, New Carrollton, and Hyattsville.
Annapolis Road, which is part of US Route 450, is a major thoroughfare, ensuring that the facility is relatively easy to reach by car. Its location is often co-branded or adjacent to the East West Lincoln dealership, which is a common model for off-airport car rental agencies, typically providing dedicated parking and onsite services. Crucially, the facility has taken steps to accommodate all customers, regardless of mobility needs, ensuring a more inclusive service environment for the local Maryland community.
- Address: 7591 Annapolis Rd, Landover Hills, MD 20784, USA.
- Regional Access: Conveniently located along a primary local route, making pick-up and drop-off simple for local users, avoiding major interstate interchanges for routine rentals.
- Wheelchair Accessibility: The location features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating compliance and a commitment to serving all members of the Maryland community.
The core business of this Hertz agency is standard car and vehicle rental, supplemented by specific utility options and flexible payment processing.
- Standard Car Rental: Provision of passenger vehicles across various classes, including economy, compact, sedans, and potentially SUVs and minivans, subject to local fleet availability.
- Cargo Van Rental: A specific and valuable service for the local community, offering cargo vans suitable for moving, transporting large items, or supporting local business operations.
- Onsite Services: The facility provides direct, onsite service options, allowing customers to complete their rental agreements, pick up keys, and receive in-person support.
- Flexible Payment Options: Accepts major Credit cards and Debit cards for deposits and payments, as well as modern NFC mobile payments, such as Apple Pay or Google Pay, for quick and secure transactions.
While the overall customer experience at this specific branch has been noted as inconsistent, the facility does offer several key features that benefit local Maryland renters.
- Active Military Discounts: The branch is confirmed to offer discounts specifically for active military personnel, which is an important feature for the substantial military community in the greater Washington D.C. area, including those residing in Maryland.
- Established Brand Network: Renters benefit from the backing of the large Hertz national and international network, including programs like Hertz Gold Plus Rewards, which should theoretically offer faster service (though customer reviews suggest this benefit is not always realized at this specific location).
- Utility Vehicle Access: The availability of Cargo Van rental is a key highlight, providing essential utility options beyond standard passenger cars for both personal and small business use.
- Financial Flexibility: Acceptance of Credit cards, Debit cards, and NFC mobile payments provides various ways for Maryland customers to secure and pay for their reservation.
To confirm vehicle availability, particularly for high-demand vehicles like cargo vans, or to inquire about a specific reservation, Maryland customers are advised to contact the Landover Hills branch directly.
Address: 7591 Annapolis Rd, Landover Hills, MD 20784, USA
Phone: (240) 770-4400
Mobile Phone: +1 240-770-4400
Choosing this particular Hertz location should be based on a clear balance between the brand's potential benefits and the acknowledged operational risks reported by fellow Maryland users. What makes this location a worthy consideration primarily revolves around specific utility needs and potential savings for eligible renters.
If you are a member of the active military community, the confirmed military discount program makes this branch an attractive option for potential cost savings. Likewise, for local residents or businesses needing a Cargo Van, the availability of this specific vehicle type at an accessible, non-airport location is a significant practical advantage that may outweigh other concerns. The ease of payment using multiple methods, including the convenience of NFC mobile payments, adds a modern touch to the transaction process.
However, it is crucial for Maryland renters to take proactive steps to mitigate the risks highlighted in customer reviews. Due to recurring issues with car availability for confirmed bookings and severe lapses in punctuality and professional customer service, renters are strongly advised to call the branch just before their pick-up time, ideally an hour or two in advance of their confirmed appointment, to verbally re-confirm both the reservation and the physical presence of the vehicle. For a Maryland user on a strict schedule, such as an 8 a.m. appointment, the documented history of late opening and inventory problems at this specific Landover Hills facility makes this pre-arrival confirmation a necessary safeguard against significant disruption to critical plans.
Hertz Car Rental - Landover Hills - East West Lincoln Hle Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Landover Hills - East West Lincoln Hle Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Landover Hills - East West Lincoln Hle Photos










Hertz Car Rental - Landover Hills - East West Lincoln Hle Location
Hertz Car Rental - Landover Hills - East West Lincoln Hle
7591 Annapolis Rd, Landover Hills, MD 20784, USA
Hertz Car Rental - Landover Hills - East West Lincoln Hle Reviews
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★ 5★ 4★ 3★ 2★ 1I'll start by saying the staff was polite and professional. My issue lies more on the side of the system, I suppose. I'll make this quick because I'm in a rush after my third visit to this Annapolis road facility. Due to this establishment running out of cars (that I thought was booked and confirmed) I have missed my father's funeral. One would assume that an asset such as a motor vehicle would be on a digital inventory system to avoid such a logistical misunderstanding. One would also assume you would notify the client that his or her vehicle is not available at the time agreed at pickup. I have lost time. I have lost money. I have lost family, but yet I have gained nothing. We have got to do better, respectfully.
April 18 · Crawferd CartelI instantly COMPLETELY understood why this location was rated 2.8 stars, as of 6/25/2025. From start to finish I had a bad experience with this one woman in particular. She opened up the location late first of all. I arrived for my 8am appointment at 8:04am. I'm a hertz gold member so i've done the process before where I can check in and just pick up the keys, in and out in under 5 minutes. I thought it would be the same. When I arrived there was already another customer waiting outside and she said they're closed. She was already on the phone with Hertz customer service to see how she can get her 8am car as well, because she was dropped off. At 8:15am we heard a loud sound from the building so we drove around to investigate. That's when I found the worst customer service employee I've ever seen. I STILL don't know her name because she never introduced herself. She actually said we were trespassing! She had no apology for being late. The person that was ahead of me got serviced first and thankfully another employee showed up at 8:30am and I didn't get my car until 8:45am. I come back to return the car at 8am again, everything was closed AGAIN. The same terrible employee has the same attitude as before, so it wasn't a one off. She does NOT deserve to be in customer service. The unprofessionalism, rudeness, and disrespect is uncalled for. If you don't want to start and end your vacation/road trip with a bad experience then avoid this location or else you might see her! I don't know her name but I will describe her as being an older lady in her 50's, having a short cut, overweight, and belly hanging out of the bottom of her shirt. If you have a 2.8 star review, you should be doing everything you can do get GREAT reviews. She is trying to do the opposite. She's completely unaware. I'm an employee and a part time business owner, my mind wouldn't even think to speak to my clients like she did. Truly insane and unfortunate. There has to be accountability, which is why I'm leaving this review.
June 25 · Brandon TramelThe location has good points;- polite and professional workers- directly off the highwayThe bad points/cons:- today when I arrived the only person working was super polite greeted me and told me it would be a long wait for a car because she was the only person working and then she proceeded to clean a car. If you only have one person working working that means she would have to answer the phone , greet customers, clean cars, check in returned cars, sign for FedEx (yes she had to ask the FedEx man to wait), and checkout rentals. That’s not reasonable.They expected one person to do a 3 person job. I waited 45 mins before I canceled and everywhere else is pretty much sold out.This location never has upgrades, never have a person to clean the cars (the office workers have to try to do it) it’s just bad and should probably close and send the employees to work at one of the other locations.
May 05 · DaVina WearenI rented a car from this Hertz 4 times (2022-2023) and have NEVER had an issue! Of course, rental cars at this location are in High-Demand. It’s connected to a car dealership & service center. So individuals with car incidents most likely get cars from here for convenience. Sometimes you may have to wait and that’s just how life is! I was puzzled to see so many bad reviews, so I’m writing a good one!!! Not sure the guys name or if he is the manager, but his customer service is impeccable! He is always professional, patient, hard-working, and I had to write a review for this one.I had a 2022 GMC Terrain and the tags were stolen off the vehicle. They were so accommodating, and determined to get me in another vehicle. I am really appreciative and wanted to commend the representatives & write a review to express my gratitude for the help!I would definitely rent here until I get my new vehicle!
May 06 · Lonell WilliamsZERO STARS. Took the car from Hertz. The first car they gave us had faulty sensors; we returned it as soon as we found out. We took the second car, but returned around an hour later because an entire Nug bolt was MISSING. I don't think this makes the car safe and even the MVA website confirms that a car with a missing Nug bolt should not be driven.We politely returned and asked for a refund (as our work was already delayed, our appointments cancelled, and the day most of it ruined). The personel took the car, voided the contract (we couldn't use the car at all), and dismissed giving us the refund stating it was only a COSMETIC issue. I beg to differ. Customer service is also doing desmising my issue. Being an international student, already facing money difficulties, I don't expect such kind of harassment.I recommend everyone NEVER to take car from HERTZ or atleast from THIS LOCATION !!!
June 10 · Vidit Agrawal
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