Hertz Car Rental - Raleigh - Raleigh-durham International Airport (RDU)

- 1017 Rental Car Dr, Raleigh, NC 27623

For residents across the Triangle region—Raleigh, Durham, Chapel Hill—and visitors arriving into North Carolina, securing reliable ground transportation quickly is the first step to a successful trip. Hertz Car Rental at Raleigh-Durham International Airport (RDU) provides a seamless connection between the skies and the highways of the Tar Heel State. Strategically located at the airport's dedicated rental car facility, this agency is an essential resource for those needing a vehicle for business travel in Research Triangle Park, a family vacation to the beautiful Outer Banks, or a reliable temporary vehicle while at home.

This RDU location is equipped to handle the high volume and diverse needs of an international airport hub, offering the breadth of a global fleet coupled with dedicated customer service. While airport rentals can sometimes be a bottleneck, the Hertz RDU team strives for efficiency, ensuring customers can transition from plane to car with minimal fuss. From booking your ideal vehicle—be it a compact car for navigating downtown Raleigh or a spacious SUV for a mountain getaway—to a quick and technology-assisted check-out, this branch is committed to getting North Carolinians and their guests on the road to their destination faster.

The Hertz Car Rental counter at RDU is situated within the integrated Rental Car Center, making it incredibly convenient for all incoming travelers. As part of the airport's transportation structure, customers simply take a designated airport shuttle from their terminal to the Rental Car Center to pick up their vehicle.

• Physical Address: 1017 Rental Car Dr, Raleigh, NC 27623, USA. This centralized location ensures all major rental agencies are easy to find.
• Airport Accessibility: The facility itself is committed to accommodating all customers with ease.
• Wheelchair accessible entrance is provided, ensuring smooth entry into the facility.
• Wheelchair accessible parking lot spaces are available for convenient access.

In addition to physical accessibility, the payment options at this location are designed for modern convenience, catering to the expectations of today’s tech-savvy North Carolina traveler.

• Credit cards and Debit cards are both accepted for rental payments and deposits (customers should check the latest debit card policies).
• NFC mobile payments are accepted, allowing for fast, tap-to-pay transactions using services like Apple Pay or Google Pay, accelerating the checkout process.

The Hertz RDU location leverages the strength of its global brand to offer a comprehensive array of vehicle types and services tailored to meet nearly every travel or personal requirement in North Carolina:

• Extensive Passenger Fleet: A broad selection of vehicles is consistently available, including fuel-efficient economy and compact cars (like the Chevrolet Spark), comfortable mid-size and full-size sedans (such as the Chevrolet Malibu and Toyota Camry), and a variety of SUVs (with popular models like the Nissan Rogue) perfect for family or cargo needs.
• Specialty Vehicle Collections: The RDU branch offers access to Hertz’s specialty collections, which can include Electric Vehicles (EVs) for eco-conscious travelers, luxury cars for special occasions, and larger vehicle classes like full-size SUVs (GMC Yukon) and minivans for big groups.
• Onsite Services: All rental logistics, including vehicle inspection, contract finalization, and instant return services, are managed efficiently at the Rental Car Center location.
• Additional Driver Registration: While company policy requires adding drivers in person, the ability to do so onsite means quick adjustments can be made to accommodate travel partners or spouses.
• Reservation Management: Customers have the option to check in early online or use the Gold Plus Rewards program to potentially bypass counter queues, ensuring a faster pickup experience, a valuable option for time-sensitive travel.

While operating at a busy airport presents unique challenges, the Hertz RDU team often receives high praise for its handling of customer interactions and ability to adapt to last-minute changes.

• Exceptional Customer Accommodation: Staff members, such as 'Kerry,' are recognized for being "fantastic help" and "extremely swift," demonstrating kindness and professional courtesy even under pressure. The ability to manage a last-moment vehicle switch and upgrade—such as needing a larger vehicle for work—is a key service highlight.
• Efficiency and Swift Service: For those who utilize the system correctly, the pickup and drop-off process is designed to be quick and efficient. The ability to check in early to have keys ready is a major benefit for frequent travelers.
• Active Military Discounts: A significant highlight for the large military population in North Carolina (near bases like Fort Liberty, Camp Lejeune, and Seymour Johnson AFB) is the availability of Discounts for active military members, providing value and support to service personnel.
• Mobile-Friendly Payment: The acceptance of NFC mobile payments is a modern convenience that speeds up the transaction process dramatically, a plus for hurried travelers.
• Clear Damage Acknowledgment: Although vehicle condition can sometimes be an issue, the staff at the exit gate are trained to professionally and immediately acknowledge pre-existing damage, ensuring a note is made on the rental slip instructing “DO NOT CHARGE.” This proactive step protects the customer from unfair liability.

If you are planning a trip to the Triangle area, needing to coordinate a specific vehicle type, or have questions about a reservation, you can contact the Hertz Car Rental at RDU using the information below. We recommend calling ahead for details on specific vehicle availability and fleet maintenance standards, particularly for specialty vehicles.

Address: 1017 Rental Car Dr, Raleigh, NC 27623, USA

Phone: (919) 840-4875

Mobile Phone: +1 919-840-4875

Choosing Hertz Car Rental at RDU is about selecting a trusted international brand that operates directly at the gateway to North Carolina. The ultimate value here lies in the convenience and the quality of intervention by key staff members. While challenges like waiting times and fleet condition can sometimes occur in the busy airport environment—as evidenced by customer feedback on queue length and occasional maintenance issues with specialty cars like the Tesla—the documented professionalism and helpfulness of employees like Kerry stand out. When things go right, the system is swift, and when a problem arises, the right staff are quick, accommodating, and kind to provide an upgrade or switch the reservation.

For North Carolina residents and travelers, the accessibility of a broad fleet, the acceptance of fast mobile payments, and the thoughtful recognition offered through active military discounts collectively make Hertz RDU a strong, reliable choice. By utilizing online check-in options and being prepared for the busiest times (early afternoon on Saturdays), you can maximize your chances of experiencing the "fantastic help" that defines this location’s best service moments and get straight to exploring everything the Old North State has to offer.

Hertz Car Rental - Raleigh - Raleigh-durham International Airport (RDU)

1017 Rental Car Dr, Raleigh, NC 27623, USA