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Hertz Car Rental - Salem - South Broadway
- 488 S Broadway, Salem, NH 03079

Car rental agency ★3.0

488 S Broadway, Salem, NH 03079, USA

3.0
This Hertz site is very frustrating to work with. There appears to only be one person that works here and he seems to work every single shift. While he’s friendly, knowledgeable, and easy to work with, I’m routinely wait 30-45 mins to get a car because he needs to process each rental, clean the cars, get payment, take pictures of the car, etc. If there are 3-4 people ahead of you, then it’s typical to wait over an hour. There is no express check ins or any way to expedite this. As a President Circle member, my ask to Hertz is to either get a second worker or to provide an express check in service. - Jason Yeung
Hertz Car Rental - Salem - South Broadway Overview Intro Services Detail Photos Location Reviews

Hertz Car Rental - Salem - South Broadway Introduce

For residents and businesses in Salem and the greater Southern New Hampshire region, having a reliable, local car rental agency is essential. The Hertz Car Rental location at 488 South Broadway serves as a key mobility provider, offering a range of vehicles from compact sedans perfect for maneuvering through Salem traffic to essential cargo vans for moving or business logistics. This branch is ideally situated for easy access, especially for those commuting or traveling along the busy Route 28 corridor and I-93.

The agency specializes in a foundational fleet of rental vehicles, ensuring that whether you need a quick weekend vehicle replacement or a commercial-grade van for a large project, your needs can be met. This local New Hampshire branch commits to providing an accessible service, featuring a Wheelchair Accessible Entrance and a dedicated Wheelchair Accessible Parking Lot, ensuring a smooth experience for all customers visiting the facility. Additionally, the location simplifies transactions by accepting Credit Cards and providing ample On-Site Parking for your personal vehicle while you complete your rental.

A unique and frequently highlighted aspect of this particular Hertz location is its small, dedicated staff. Customer reviews repeatedly praise the exceptional service provided by the local representative, often referred to as "Tom." This individual is described as friendly, highly knowledgeable, and easy to work with, demonstrating a commitment to personalized customer care that often exceeds expectations. He is the kind of local expert Granite Staters value for their consistency and expertise.

It is important for prospective renters to be aware of the operational style, which, according to customer feedback, is highly dependent on this single dedicated person. While the service is top-notch, the waiting time can be extended—routinely between 30 to 45 minutes, or over an hour if multiple people are waiting—due to the representative handling all tasks, from processing paperwork and payments to vehicle cleaning and final check-out photos. For frequent travelers and loyalty program members, such as President's Circle members, this lack of express check-in or additional staffing can be a source of frustration, even while acknowledging the outstanding quality of the individual service provided. It is wise for New Hampshire locals to factor in this potential wait time when scheduling a rental.

For those who serve our country, the Salem Hertz branch offers a meaningful benefit: Active Military Discounts. This valuable feature provides savings for active-duty personnel, veterans, National Guard, and Reserves, making it a supportive choice for the large military and veteran community in Southern New Hampshire. Overall, the Salem South Broadway location offers a high-quality product backed by superb individual service, making it a reliable choice, provided one plans for the potential processing time.

Location and Accessibility

The Hertz Car Rental branch is positioned in the bustling commercial heart of Salem, New Hampshire, making it highly convenient for both local residents and those traveling across the state line from Massachusetts. Its strategic location on South Broadway, a major north-south artery, ensures simple and direct access.

The physical address is:

488 S Broadway, Salem, NH 03079, USA

The benefits of this location for the New Hampshire user include:

  • Proximity to Major Routes: The branch is minutes from Interstate 93, a key highway for traveling north toward Manchester, Concord, and the New Hampshire Lakes Region, or south into the Greater Boston area.

  • Convenient Retail Access: Being on South Broadway means the location is surrounded by ample dining, retail, and business services, allowing customers to easily run errands before or after their rental pickup.

  • Dedicated Parking: Customers can take advantage of the On-Site Parking to safely leave their personal vehicle while renting a car or van.

  • Physical Accessibility: The facility meets important accessibility standards with a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, ensuring a straightforward and welcoming experience for customers with mobility needs.

This central position in Salem makes the Hertz branch an excellent, non-airport alternative for car rentals in the Southern New Hampshire area.

Services Offered

Hertz Car Rental at the Salem South Broadway location provides comprehensive Onsite Services for both personal and commercial rental needs, ensuring a smooth process from reservation to return.

The key services offered typically include:

  • Diverse Passenger Vehicle Rentals: A wide selection of standard car classes, including Economy, Compact, Mid-size, Full-size sedans (popular for long-distance travel), and various SUVs (perfect for navigating New Hampshire’s diverse terrain and weather).

  • Cargo Van Rental: Crucially, this branch provides commercial vehicle options, specifically Cargo Van Rental. These vehicles are vital for local small businesses, residents moving items to or from storage, or students transporting belongings to New Hampshire colleges.

  • One-Way Rentals: For travelers moving within the region or planning a road trip that concludes at a different location, one-way rental options are generally available, providing valuable flexibility for travel itineraries that cross state lines or end at a major airport like MHT or Logan (BOS).

  • Advanced Reservations: Customers are strongly encouraged to book in advance to secure the best rates and vehicle availability, a particularly important tip given the local staffing constraints.

  • Insurance and Protection Products: Standard optional rental protection, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), is available for purchase at the counter to supplement existing personal coverage.

  • Affiliation Benefits: Access to program benefits for AAA members (often including free additional drivers and discounts) and Hertz Gold Plus Rewards members, though the latter may find express check-in limited at this specific neighborhood location.

Features / Highlights

The Salem South Broadway Hertz branch stands out in the New Hampshire rental landscape due to a combination of customer-focused policies and unique local characteristics:

  • Active Military Discounts: Hertz proudly offers Active Military Discounts, providing significant savings on base rates for eligible service members, veterans, and their families—a highly valued feature in a state with a strong military presence.

  • Exceptional Individual Service: The staff, particularly the main point of contact (Tom), receives outstanding customer reviews for being "friendly, knowledgeable, and easy to work with." This commitment ensures personalized attention and expert assistance with vehicle selection and rental terms.

  • Essential Vehicle Availability: The confirmed availability of Cargo Van Rental addresses a key need for local businesses and residential movers in the area, offering a functional alternative to larger, less-accessible truck rental services.

  • Accessibility Compliance: The provision of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot demonstrates a strong commitment to serving all members of the New Hampshire community equally.

  • Reliable Gas Vehicle Options: For New Hampshire drivers who prioritize traditional gas vehicles for long-distance travel (e.g., trips to the White Mountains or down the East Coast), the fleet reliably includes a selection of internal combustion engine vehicles, as noted by customer feedback.

Contact Information

To make a reservation, confirm availability of specific vehicles like SUVs or Cargo Vans, or inquire about Active Military Discount application, please use the contact details below:

Address: 488 S Broadway, Salem, NH 03079, USA

Local Phone: (603) 890-5481

Mobile Phone (Direct): +1 603-890-5481

We highly recommend calling during business hours, which typically run Monday through Friday, to speak directly with the knowledgeable staff member and ensure the most efficient service for your rental needs. The branch is typically closed on Sundays and has limited Saturday hours.

What is Worth Choosing

For residents of Southern New Hampshire, choosing the Hertz Car Rental location on South Broadway in Salem is a decision built on reliable product availability and exceptional human service. This branch offers more than just a car; it offers the kind of straightforward, local experience many Granite Staters prefer.

The primary reason this location is worth choosing is the unparalleled quality of its individual customer care. The consistency and expertise of the staff—who are praised for their friendliness and depth of knowledge—ensure that your specific rental needs, whether for a compact car or a heavy-duty Cargo Van Rental, are handled with competence. While the potential wait time is a factor, the high quality of the personal interaction often offsets this, resulting in an accurate rental and a clear understanding of the vehicle and contract.

Functionally, the branch's strategic location on South Broadway, its On-Site Parking, and quick access to I-93 make the logistics of renting significantly easier than dealing with a crowded airport hub. This is the definition of a convenient neighborhood location designed for local users.

Furthermore, the Active Military Discounts demonstrate the branch’s commitment to supporting the local military and veteran community, providing a financial incentive alongside excellent service. For anyone traveling long distances in the rugged New England environment, the reliable presence of gas vehicles and a variety of SUVs within the fleet is a major plus. For a reliable car, a much-needed cargo van, and the personal touch of a highly dedicated, local New Hampshire employee, the Hertz Salem South Broadway branch provides a valuable and dependable service.

Hertz Car Rental - Salem - South Broadway Services

  • Car Rental Agency

  • Cargo Van Rental

Hertz Car Rental - Salem - South Broadway Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Parking

  • On-site parking

Hertz Car Rental - Salem - South Broadway Photos

Hertz Car Rental - Salem - South Broadway Picture 1Hertz Car Rental - Salem - South Broadway Picture 2Hertz Car Rental - Salem - South Broadway Picture 3Hertz Car Rental - Salem - South Broadway Picture 4Hertz Car Rental - Salem - South Broadway Picture 5Hertz Car Rental - Salem - South Broadway Picture 6Hertz Car Rental - Salem - South Broadway Picture 7

Hertz Car Rental - Salem - South Broadway Location

Hertz Car Rental - Salem - South Broadway

488 S Broadway, Salem, NH 03079, USA

Hertz Car Rental - Salem - South Broadway Reviews

An average rating of ★3.7 from 102 user reviews.

pricediscountdepositcleaningairportbeardbranch managerpayvaninformation

★ 5★ 4★ 3★ 2★ 1

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