Hertz Car Rental - Upper Saddle River - Route 17 North Introduce
For residents and visitors of Bergen County and Northern New Jersey, having access to reliable temporary transportation is essential for everything from weekend trips to moving needs. The Hertz Car Rental location on Route 17 North in Upper Saddle River is a neighborhood car rental agency aimed at serving these local requirements, providing a fleet of vehicles for personal and commercial use, including specialized Cargo van rental
options. Positioned on a major regional artery, this branch seeks to offer a convenient solution for those needing a vehicle without traveling to a major airport hub.
As part of the globally recognized Hertz brand, this location theoretically offers the flexibility and range of vehicles associated with a major car rental provider, backed by a commitment to certain accessibility standards and special discounts for military personnel. However, it is always wise for local users in New Jersey to consider the full scope of customer experiences to ensure their travel plans are not disrupted. Due to isolated reports of localized service issues, particularly regarding operational hours and phone responsiveness, customers are strongly encouraged to confirm their reservations and the branch’s closing times directly, especially if picking up near the end of the business day.
Location and Accessibility on Route 17 North
The Upper Saddle River Hertz branch benefits significantly from its highly visible and accessible location along the heavily trafficked Route 17 North. This positioning makes it a straightforward option for residents across Northern New Jersey looking for local pick-up and drop-off without navigating dense city traffic or airport complexes.
- Address: The facility is conveniently located at 228 NJ-17, Upper Saddle River, NJ 07458, USA. Its Route 17 location offers direct road access for customers coming from surrounding towns in Bergen and Rockland Counties.
- Accessibility: The business is committed to physical accessibility, featuring a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, ensuring ease of access for all customers, including those with mobility challenges.
- Local Traffic Considerations: While the location is convenient, customers should factor in typical Route 17 traffic patterns, especially during weekday rush hours, when planning their pick-up or return times.
- Onsite Operations: The agency provides Onsite Services, meaning the entire rental process—from paperwork to vehicle inspection and key handoff—is conducted right at the Upper Saddle River location.
Services Offered: Fleet and Transactions
As a neighborhood car rental agency, the Upper Saddle River location primarily focuses on providing essential, short-term vehicle solutions for local needs.
- Vehicle Rental: The core service is the rental of a wide range of vehicles, typically including:
- Standard cars (Economy, Compact, Mid-size, and Full-size sedans).
- SUVs for family travel and larger groups.
- Specialty and Premium cars (availability may vary).
- Cargo Van Rental: A crucial offering for moving, business, and DIY projects, this service provides utility vehicles necessary for transporting large items that standard cars cannot accommodate.
- Flexible Payment Options: The agency facilitates various transaction methods for customer convenience, accepting all major forms of payment, including Credit Cards, Debit Cards, and modern NFC Mobile Payments.
- Reservation Services: Customers can book their rentals in advance either online or via phone, with the expectation of the reserved vehicle type being ready for pick-up at the scheduled time.
Features and Highlights: What Sets Them Apart
Beyond the standard vehicle rental, the Hertz branch in Upper Saddle River offers specific features designed to serve its customer base.
- Active Military Discounts: A notable highlight is the provision of discounts for Active Military personnel, recognizing and supporting the service community. Customers should inquire directly to ensure they receive the applicable rate.
- Neighborhood Accessibility: The location’s status as a non-airport branch on a major state route offers a less hectic, more convenient rental experience compared to navigating the crowds and logistics of Newark Liberty International (EWR) or other major New York/New Jersey airports.
- Variety of Payment Methods: The acceptance of Debit Cards and NFC Mobile Payments provides financial flexibility, accommodating a broader range of customers than agencies that are strictly credit card-only.
- Cargo and Utility Focus: The advertised availability of Cargo Van Rental ensures the location can cater to a critical utility need beyond typical passenger travel, making it a valuable resource for local businesses and residential moves in the area.
Contact Information
To check vehicle availability, inquire about specific rental terms, or make a new reservation, please use the following contact details for the Upper Saddle River branch:
- Address: 228 NJ-17, Upper Saddle River, NJ 07458, USA
- Primary Phone: (201) 327-2598
- Mobile Phone (Direct): +1 201-327-2598
What is Worth Choosing (with a Factual Disclaimer)
For New Jersey locals, the Hertz Car Rental in Upper Saddle River offers a convenient, neighborhood-based alternative to major airport rentals, which is highly appealing for short-term needs and local errands, particularly due to its accessible Route 17 location. The commitment to accessibility, including a Wheelchair Accessible Entrance, and the thoughtful offering of Active Military Discounts highlight a positive aspect of their customer service focus. Furthermore, having an accessible source for Cargo Van Rental right in the neighborhood is a significant benefit for residents and small businesses in Northern New Jersey.
However, potential renters in New Jersey should proceed with caution and prioritize clear communication. Based on multiple customer accounts, this specific location has faced challenges related to reliability and adherence to posted business hours, especially near closing time. Customers have reported difficulties reaching the office by phone and encountering early closures, even with confirmed reservations. This inconsistency poses a real risk of being left without a vehicle, as documented experiences show. Therefore, while the *services* offered—especially the cargo van option and military discount—are excellent, prospective renters should take proactive steps. It is worth choosing this location *only* if you can pick up well in advance of the posted closing time (or confirm the operational hours on the day of pick-up) to ensure your travel plans are secured and you do not require last-minute support from the local staff. In cases of unreliability, New Jersey users have noted that alternative local agencies like Enterprise may offer a more robust last-minute service experience.
Hertz Car Rental - Upper Saddle River - Route 17 North Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Upper Saddle River - Route 17 North Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Upper Saddle River - Route 17 North Photos










Hertz Car Rental - Upper Saddle River - Route 17 North Location
Hertz Car Rental - Upper Saddle River - Route 17 North
228 NJ-17, Upper Saddle River, NJ 07458, USA
Hertz Car Rental - Upper Saddle River - Route 17 North Reviews
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★ 5★ 4★ 3★ 2★ 1I reserved my rental well over a week ago for 4:30 pick up. Called them 4 times the morning of (this morning) with NO ANSWER for the first three calls. 4th call, answered, left me on hold nearly 20 minutes. All I was trying to do was notify them I may be 30 minutes late.. their policy says they’ll hold the rental for up to an hour even if you don’t call, but, I was trying to be courteous. Fast forward to 4:10 pm when a woman called me saying “will you be here by 4:30? We’re closing early due to extreme weather, leaving at 5.” (yeah from an air conditioned building, I’m sure) I did inform her I tried to call numerous times to no avail. I told her at 4:10 “okay I’ll leave right now and be there in less than 30 minutes” got there at 4:40 to the building locked and employees gone.Thankfully, Enterprise in Wayne, NJ was happy to help, went above and beyond to accommodate my last minute needs. Hertz rental in upper saddle River?? Negative 1 star if that were possible.
June 23 · Courtney ZonaIf I could give 0 stars I would! Me and my girlfriend had a car rental reservation for 4:30pm today. We both got tied up at work a bit longer than expected. We tried to call in the morning 4 times to let them know we would be about 30 mins late (we figured would not be a big deal since they areOpen till 6pm!) Well they call at 4:10 to let us know they are closing at 5pm due to extreme weather! Huh? Is there no working air conditioner? My girlfriend frantically leaves work at 4:10pm after telling the woman she would be there around 4:40 (still allowing 20 minutes for rental) drives all the way there rushing for 30 mins to get to the location and they closed and screwed us out of our rental!Called enterprise they got us right in with a packed house! Do not waste your time with this location! I understand us cutting it close to 5pm however you are open till 6pm! Do better hertz
June 23 · Jim TorellaI picked up the Chevy Malibu on Friday July 5th and drove 11 miles to my house before I planned on heading into Manhattan for 4th of July weekend. I went back to the vehicle and the battery was dead Leaving me with not other option than to Uber to the city. While in the city I contacted the Hertz roadside assistance. I was informed that because I was not next the vehicle they would not be able to pick it up even though the Keys were at the house with a family member. When I arrived back to the vehicle on Saturday night I contacted a friend to give the vehicle a jump start which got the vehicle started and I left the car on to charge the Battery. The next day (Sunday) I tried to turn on the vehicle and return it but the battery yet again was dead. I called Hertz road side assistance and they Finally picked up the Vehicle and while doing so the tow truck driver informed me that this hertz location is full of lemons and he usually has to pick up vehicles because the key fobs don't work half of the time ( He could have been talking about Enterprise because that's where this idiot took the vehicle). a few days later I called Hertz to get a refund and they informed me that they have never received the vehicle and they would not be able to close the contract. After doing my own investigation I discovered that the hertz roadside assistance had delivered the vehicle to Enterprise rentals at 240 airport rd., suite 1 in Westchester. I called this hertz location which is the one that gave me the vehicle to let them know about this error and they the employee told me it was my fault which is ridiculous because I called the roadside assistance provided by Hertz!! So far trying to get refunded has cost me hours of my life and dozens of phone calls with Hertz. I finally received a receipt on the 23rd of July and once again called hertz who informed me that they will only refund half the amount and if I wanted the full refund I need to wait for a supervisor to call me back which would be within 24 hours. It has been 4 days and I have still heard nothing. I am currently on a the phone with Hertz as I am writing this and have been put on hold multiple time. My current phone time as I write this is 52 minutes which is relatively good time compared to the other dozens of phone calls I have made. Best of luck to every other person considering renting a vehicle from here. EDIT: now on the phone for for 1hr and 10 minutes and still listening to this hertz song "Hertz lets go baby baby hertz lets go... only 11 miles"
July 30 · Daniel CohenAmazing amazing customer service I had great experience with them both of the ladies are really really nice and helpful I would rent again with them the manger could help then with a cleaner for the cars but expect of that amazing 😍
August 31 · simcha hirschI regularly rent cars for business from Hertz, and this location was so disappointing. First, I was told I didn't have a reservation. Ultimately they tracked it down. Second, the car was not clean. Third, the car's display was showing "maintenance required." Fourth, the car barely had any fuel. When I raised my concerns, I was told this was the only car available. Given I was in a time crunch and needed to start a road trip for business, I took the car. Photos attached.
May 19 · Mher H
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