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Budget
- 13770 Firestone Blvd, Santa Fe Springs, CA 90670

Car rental agency, Van rental agency ★3.0

13770 Firestone Blvd, Santa Fe Springs, CA 90670, USA

3.0
Never. Using. Budget. Again. I arrived 30 minutes early, but the truck was an hour late from the appointment, so I spent 90 minutes waiting to receive my truck. They had no other truck to offer me instead. I was late late to meeting movers at my storage unit because Budget was late. The truck came from the mechanic, and I asked them if they know I am moving a full truck of stuff over 1500 miles and three mountain ranges to Oregon? They said it “should be fine.” The truck had bird poop inside the cabin and tons of trash. The windshield was cracked. The right mirror was cracked. The mirrors have to be adjusted by hand, so once I was on the road and realized that the right side view mirror wasn’t really working for me, it was too late to do anything about it. Obviously the rearview mirror doesn’t do anything, so I had to rely on basically one mirror until I could pick up my passenger on the other side of LA. They gave me a lock, but it didn’t actually close. Thank goddess I predicted that would happen and brought three back up bike locks and a regular padlock. Within the first 20 miles, the check engine light came on. Within 50 miles, it said I need to check a tire because the pressure was already low. It also said it needed an oil change. The vents where I tried to clip my phone for GPS all popped out. The USB connection only worked half the time. I didn’t have time for roadside assistance or to stop and see a mechanic because I had to meet movers in Oregon and there’s no way Budget would reimburse me to cancel. The brakes were pure garbage and I had to leave a good hundred feet between this truck and any vehicle in front of me. Going through Grant’s Pass in Oregon, we literally got air! The truck came off the ground taking turns! Terrifying.The tire had looked okay when I stopped for gas in Red Bluff, CA, but when I finished driving and got gas again in Clackamas, OR, that tire was completely flat. I had gone through the mountains on a flat tire. I called the Budget office in Oregon and said that once I get the stuff out of my truck, I want a safer, smaller car because this is a death trap. They said they would only give me another of the exact same truck or I could take it up with customer service. I wasn’t going to bother with customer service because I expect they would give me the same runaround as the Budget offices did. I used the truck as little as possible for the rest of my trip and I will never, ever use them again. I move a lot so they have lost a customer for a life. They knew how far I had to go and they were perfectly fine taking my life in their hands. - Caty Wagner
Budget Overview Intro Detail Photos Location Reviews

Budget Introduce

For residents and visitors in the Southern California region, securing reliable and cost-effective transportation is often essential for navigating the expansive Los Angeles metropolitan area and exploring the diverse landscapes of the Golden State. Budget Car and Van Rental in Santa Fe Springs, located conveniently in the heart of Los Angeles County, serves as a local hub for those needing temporary vehicle solutions, whether for business, family trips, or moving needs. The facility offers a range of vehicles and services designed to meet the diverse requirements of the California consumer.

As a well-established provider in the car and van rental sector, this location aims to offer flexibility and value, catering to various budgets and travel plans. The goal is to make the rental process as seamless as possible, from initial booking to final return, ensuring customers can quickly get on the road for their commute, road trip, or other engagement.

It is important to note that, as is common in the rental industry, customer experiences can vary significantly. Public feedback indicates a mixture of highly positive interactions, praising the speed and friendliness of the staff and the cleanliness of the cars, alongside severe negative experiences. Some customers have reported significant issues, including lengthy waits for reserved vehicles, receiving trucks or vans that were uncleaned or had maintenance problems (such as mechanical warnings, broken accessories, or body damage), and difficulties resolving these issues with local and corporate customer service. Prospective renters, especially those planning long-distance moves or needing specific vehicle types, are advised to check their reserved vehicle thoroughly at pick-up and confirm availability and condition in advance, especially since some moving truck services are handled under a separate division, Budget Truck Rental, which may have distinct policies and inventory.

This location primarily functions as a general Car rental agency and a Van rental agency, supplying a varied fleet to the local California market.

The Santa Fe Springs Budget location is situated at a strategic point in the greater Los Angeles area, making it accessible from several major highways and local thoroughfares.

The physical address is:
13770 Firestone Blvd, Santa Fe Springs, CA 90670, USA

The facility’s positioning along Firestone Boulevard provides straightforward access for those traveling within Santa Fe Springs, as well as nearby communities like Downey, Norwalk, La Mirada, and Whittier. Its proximity to major arteries, such as Interstate 5 (I-5) and Interstate 605 (I-605), facilitates quick transitions onto the freeway system for travel throughout Southern California, whether heading north toward Hollywood, south to Orange County, or inland toward the Inland Empire. Renters should confirm specific pick-up and drop-off instructions, as the physical counter location can sometimes be situated on a major intersection corner, simplifying navigation.

For inquiries, you can reach the local office via the following:

Phone: (562) 921-7027
Mobile Phone: +1 562-921-7027

The range of services and general offers available at a Budget location typically includes the following:

  • Vehicle Reservation and Pick-up: Services for pre-booked rentals of various sizes.
  • Wide Vehicle Selection: Access to a diverse fleet, including economy cars (like Kia Rio, Kia Soul), intermediate sedans (like Toyota Corolla), full-size cars (like Toyota Camry), a variety of SUVs (including intermediate and full-size options like Toyota RAV4, Ford Edge, Jeep Grand Cherokee L), premium cars, and convertibles (like Ford Mustang Convertible).
  • Van and Minivan Rentals: Dedicated availability for minivans (like Chrysler Pacifica) and passenger vans (like Ford Transit 12-Passenger Van) for larger groups or family travel.
  • Optional Equipment Rental: Availability of supplemental items such as GPS navigation units, child safety seats, and other travel accessories (subject to availability and additional fees).
  • Insurance and Protection Products: Offering various optional coverage plans, like Loss Damage Waiver (LDW) and roadside assistance, to protect against damage or breakdowns (renters should always review their personal auto insurance and credit card coverage beforehand).
  • One-Way Rental Options: The ability to pick up a car at this Santa Fe Springs location and return it to a different participating Budget location, useful for one-way journeys across California or to other states (may incur a one-way fee).

Distinctive features and key policies that enhance the customer experience at this location include the following:

  • Active Military Discounts: Budget honors U.S. military veterans, active-duty personnel, National Guard and Reservists, and their immediate family members with special rates and discounts, often up to 35% off PAY NOW rates through partnership programs, which can provide significant savings for California military families and travelers.
  • Accessibility Features: The location is confirmed to have a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring ease of access for all customers, which is a crucial consideration for those with mobility challenges.
  • Flexible Payment Methods: The location accepts multiple forms of payment for deposits and final bills, including major Credit cards, Debit cards, and modern NFC mobile payments, providing convenience and flexibility. Note that debit card usage for a rental typically requires a significant hold amount (up to $500 plus estimated charges) and may involve additional screening.
  • Smoke-Free Fleet Policy: Budget maintains a 100% smoke-free fleet in the U.S. and Canada, aiming to ensure vehicles are clean and smell-free, a factor highlighted positively in customer reviews for a better overall experience.

When choosing a car or van rental in the Southern California area, the decision ultimately rests on balancing price, vehicle availability, and service quality. Renting from a well-known national brand like Budget offers the convenience of a vast fleet, standardized booking procedures, and the possibility of utilizing military or other promotional discounts. For local users in Santa Fe Springs, the variety of vehicles, including larger vans and SUVs, makes this location a strong contender for family road trips to destinations like the California national parks, moving projects within the LA area, or simple daily commuting replacement needs.

The provided reviews highlight that while some customers experience fast, friendly service and clean, well-maintained vehicles, others encounter severe logistical failures, including lack of vehicle availability and safety concerns with the provided equipment. This dichotomy suggests that while the service *can* be excellent, potential renters should proceed with caution, especially for critical, time-sensitive, or long-distance rentals. To increase the chances of a positive experience, consumers are strongly advised to confirm their reservation with the local Santa Fe Springs office directly a day or two before pick-up, verify the exact vehicle and condition at the counter before signing the agreement, and be mindful of the significant deposit hold when using a debit card. Utilizing features like the military discount and the clearly accessible entrance are valuable highlights for qualifying customers.

Budget Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Budget Photos

Budget Picture 1Budget Picture 2Budget Picture 3Budget Picture 4

Budget Location

Budget

13770 Firestone Blvd, Santa Fe Springs, CA 90670, USA

Budget Reviews

An average rating of ★3.1 from 39 user reviews.

truckmanagementmoneystorage unitcleanlinessphonedrive

★ 5★ 4★ 3★ 2★ 1

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