Enterprise Rent-A-Car

- 22221 W Il Rte 173 Ste 108, Antioch, IL 60002

For residents and visitors in the far northern reaches of Illinois, especially around the Lake County area and the Wisconsin border, reliable personal and commercial transportation is paramount. The Enterprise Rent-A-Car branch situated in Antioch, IL, serves as a crucial local hub for car and van rentals, providing a convenient and diverse fleet to meet various mobility needs. Whether you are seeking a temporary vehicle replacement, a rugged SUV for a weekend adventure near the Chain O'Lakes, or a spacious van for a group outing, this location is equipped to assist you.

This particular Antioch branch is notable for its commitment to both business quality and community value. It proudly identifies as a **women-owned business**, which speaks to a focused dedication to personalized customer satisfaction and high operating standards. This approach often fosters a flexible and accommodating service environment, a sentiment that resonates strongly in positive customer feedback. The staff strives to genuinely care about customer satisfaction, aiming to make every rental a smooth and hassle-free experience for users across the Illinois region.

The Enterprise Rent-A-Car branch is strategically located to serve the Antioch community and surrounding areas, including Fox Lake, Lake Villa, and those traveling to or from southern Wisconsin. Its address places it on a major state route, maximizing local accessibility.

• Address: 22221 W Il Rte 173 Ste 108, Antioch, IL 60002, USA

Located on West Illinois Route 173, a key east-west corridor, the branch is easy to access for local residents and for customers driving in from other parts of Lake County. This location makes it straightforward to quickly pick up your rental and head out on your journey, whether you are staying local or planning a longer trip through Illinois and beyond.

Ensuring that all customers can access their services easily is a priority. The facility includes important features for physical accessibility:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

This Enterprise location is a dual-service provider, offering comprehensive rental solutions for both everyday and specialized needs. As a car and van rental agency, the fleet typically includes a wide range of vehicle classes, ensuring you can find the perfect match for your requirements.

• Diverse Vehicle Fleet: Customers can rent everything from fuel-efficient economy and compact cars for daily travel to full-size sedans, SUVs for family trips, and specialty vehicles like minivans and pickup trucks.
• Van Rental Services: Offering essential utility options such as passenger vans for group transportation and cargo vans for moving or commercial use, catering to the diverse needs of northern Illinois businesses and families.
• Flexible Payment Methods: To accommodate customer preference, the branch accepts multiple payment forms, including all major credit cards and debit cards.
• NFC Mobile Payments: The branch supports modern contactless payment options, allowing for quick and secure transactions via NFC mobile payments.
• After Hours Drop-Off: For convenience outside of regular business hours, customers may return their vehicle after the branch has closed by parking the car, locking it, and depositing the keys in a secure drop box. The customer remains responsible for the vehicle until an Enterprise employee checks it in on the next business day.
• Military and Government Discounts: Special discounted rates are offered to honor active-duty military personnel, veterans, and government employees for both official and leisure travel.

The Antioch Enterprise location boasts several highlights that emphasize its dedication to both customer service and community engagement:

• Women-Owned Business Status: Identifying as women-owned, the branch reinforces a commitment to diversity in business ownership and often translates to a high level of customer-centric operations and attention to detail.
• Commitment to Customer Satisfaction: A core feature, as attested by customer reviews, is the staff's genuine care for customer satisfaction. This manifests as flexibility, friendliness, and an accommodating approach to rental needs and logistics.
• Honesty and Trustworthiness: The experience of a customer who immediately received a call about left-behind personal items highlights an outstanding example of staff integrity and trustworthiness, a key differentiator in a service industry.
• Support for Active Military: Discounts are a standard feature, providing valuable savings for those who serve or have served, making this a supportive choice for the military community in the region.
• Convenient Operating Hours: While open days are Monday through Saturday, the hours (typically 8:00 AM to 5:00 PM on weekdays and 9:00 AM to 12:00 PM on Saturdays) cater well to standard work schedules, with after-hours drop-off providing additional flexibility. Please call ahead to confirm the exact hours of operation for your specific rental dates.

For all reservation inquiries, fleet questions, or customer support, please use the following contact details for the Antioch Enterprise Rent-A-Car branch:

Address: 22221 W Il Rte 173 Ste 108, Antioch, IL 60002, USA

Phone: (847) 395-0128

Mobile Phone: +1 847-395-0128

Selecting the Enterprise Rent-A-Car branch in Antioch comes down to prioritizing service quality, flexibility, and the integrity of the staff. The location is uniquely positioned to serve the Lake County community with a local, women-owned business identity, creating an environment focused on customer care. The overwhelmingly positive review, which praises the staff as "fantastic to work with" and the best Enterprise experience to date, underscores the reliable and friendly service you can expect. The staff's quick action to call a customer immediately upon finding forgotten personal items—including receiving an immediate call that the lost items were "found and waiting"—is a powerful indicator of their trustworthiness and professional dedication, which are invaluable qualities when renting a vehicle.

However, potential customers must also be aware of the conflicting information, as another customer review directly reports a negative experience involving lost items (LV sunglasses and a tow hitch) not being returned and accuses the business of being "very dishonest." This stark contrast in experiences means a customer should exercise due diligence. Given that one review explicitly calls out a high level of integrity (returning valuable purse items) and another calls out a lack of integrity, customers may wish to secure their valuables before returning the vehicle and obtain a thorough check-in receipt.

Despite the conflicting report, the general positive consensus on the staff being "friendly, flexible and accommodating" suggests a customer-oriented operation. For those in Illinois who value a local provider that goes the extra mile in service and offers beneficial programs like active military discounts, the Antioch Enterprise is a viable option, provided that customers remain mindful of the conflicting reports on the handling of forgotten items. It is advisable to maintain clear communication during both vehicle pickup and drop-off to ensure a positive experience.

Enterprise Rent-A-Car

22221 W Il Rte 173 Ste 108, Antioch, IL 60002, USA