Hertz Car Rental - Wake Forest - Star Road Introduce
For residents and visitors in the North Carolina Triangle area, finding a reliable, efficient, and friendly car rental service close to home is essential. Hertz Car Rental at the Star Road location in Wake Forest offers a convenient and high-quality solution for all your transportation needs, whether you are planning a local move, organizing a weekend trip across the state, or simply require a temporary vehicle. This agency, part of the globally recognized Hertz brand, is committed to providing excellent customer service, a diverse and well-maintained fleet, and a rental process that is designed to be fast and hassle-free.
Unlike airport rental counters, this neighborhood location focuses on quick, personalized service tailored to the local community. It serves as an ideal option for Wake Forest, Rolesville, and surrounding area residents who need to rent a vehicle without the added complications and expense of traveling to a major airport. Customers consistently highlight the exceptional staff and the smooth, efficient experience as key reasons why they choose to return to this specific Hertz location time and again.
The Hertz Car Rental - Wake Forest - Star Road agency is conveniently located in a prime neighborhood spot, making it easy to reach from any part of Wake Forest or the northern Raleigh suburbs. Situated at 10956 Star Rd, Wake Forest, NC 27587, USA, this local office provides an accessible alternative to centralized city or airport rental hubs.
The facility is designed with all customers in mind, ensuring a comfortable and easy experience from the moment you arrive:
- Full Accessibility: The location prioritizes access for everyone, featuring a designated Wheelchair accessible entrance and a Wheelchair accessible parking lot. This commitment ensures that all North Carolina patrons can manage their rental transactions without impediment.
- Operating Hours (Standard): While specific hours should always be confirmed via a quick call, neighborhood locations typically operate on a schedule convenient for local users, generally opening early on weekdays and having shorter hours on Saturday, often being closed on Sunday. This ensures on-site services are available throughout the work week for timely rentals and returns.
- Payment Versatility: The office makes transactions seamless by accepting a variety of modern payment methods, including major Credit cards, Debit cards, and the convenience of NFC mobile payments.
Hertz Car Rental - Wake Forest - Star Road provides a strong selection of rental options to meet the varying needs of the North Carolina community, from short-term personal use to essential business logistics. Their core offerings include:
- Standard Car Rental Fleet: A broad range of popular vehicle classes, including compact cars (like the Chevrolet Spark or Ford Focus), economy cars, full-size sedans (such as the Chevrolet Malibu), and various sizes of SUVs (like the Nissan Rogue or Nissan Pathfinder), perfect for road trips or everyday use across the state.
- Specialty Vehicle Classes: This location is specifically noted for offering essential Cargo Van Rentals. This service is invaluable for customers undertaking home moves, transporting large equipment for a business, or handling commercial deliveries within the Raleigh-Durham area.
- Minivan and SUV Rental: Options for larger groups and families are typically available, including minivans and various-sized SUVs (including options like the Nissan Pathfinder), offering more seating and luggage capacity for long North Carolina trips.
- Onsite Services: All rental services, including vehicle inspection, key handover, and final return procedures, are handled efficiently on the premises, ensuring a quick "onsite service" experience as highlighted by positive customer feedback.
- Reservations and Pick-up: Facilitating both online and phone reservations for scheduled pick-up, allowing customers to ensure their preferred vehicle type is ready and waiting upon arrival.
What truly sets the Hertz Star Road location apart are the specific features and service quality that cater directly to local customer needs and create a highly positive rental experience, often surpassing the expectations set by larger, busier rental centers.
- Active Military Discounts: A significant and valued highlight is the provision of Active military discounts, recognizing and supporting the substantial military community across North Carolina, including those near bases like Fort Liberty (formerly Fort Bragg).
- Outstanding Customer Service: The staff, including specific individuals like Lamin Nyang and Jett, are consistently praised in customer reviews for being "kind and friendly," "efficient and helpful," and for making customers "feel valued." This personalized, neighborhood-friendly service is a major draw.
- Speed and Efficiency: Customers appreciate the "super fast" process, noting that they often experience no waiting in line, resulting in an "easy to access" and "all around pleasant" rental transaction, even during peak times like a Friday afternoon.
- Well-Maintained Vehicles: As part of the national Hertz brand, the local fleet consists of clean and reliable vehicles, giving North Carolina drivers peace of mind for their journeys, whether they're driving to the coast or the mountains.
- Local Convenience: The neighborhood location provides an invaluable service, saving customers the time, expense, and stress associated with renting from the bustling Raleigh-Durham International Airport (RDU).
The professional and highly-rated team at the Wake Forest Star Road location is ready to assist with your rental vehicle needs. Whether you need a simple sedan for a week, a large SUV for a family vacation, or a cargo van for moving, contact them directly to reserve your vehicle.
- Address: 10956 Star Rd, Wake Forest, NC 27587, USA
- Phone: (919) 554-0594
- Mobile Phone: +1 919-554-0594
Choosing Hertz Car Rental on Star Road in Wake Forest is an excellent decision for North Carolina users who prioritize a seamless, friendly, and reliable experience. What makes this particular location truly worth choosing is the remarkable combination of a globally trusted brand and a localized, personalized customer service approach. The consistently high praise for the team—describing their service as one of the "best car rental experiences" they've ever had—is a powerful testament to their dedication.
By offering essential features like Cargo Van Rental and demonstrating tangible support for the community through Active Military Discounts, this agency goes beyond simple car provision. It's a professional establishment that respects your time and values your business, ensuring that your rental experience is not just transactional, but truly pleasant. For convenience, speed, and genuine customer care in the Wake Forest area, this Hertz location stands out as a top-tier choice.
Hertz Car Rental - Wake Forest - Star Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Wake Forest - Star Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Wake Forest - Star Road Photos







Hertz Car Rental - Wake Forest - Star Road Location
Hertz Car Rental - Wake Forest - Star Road
10956 Star Rd, Wake Forest, NC 27587, USA
Hertz Car Rental - Wake Forest - Star Road Reviews
phonechargecleandiscountmorningnumbertransactioninsurance companygentlemancustomer experience
★ 5★ 4★ 3★ 2★ 1Excellent experience, maybe one of my best car rental experiences I've had. Maybe it had to do with the time that I went (3pm on Friday), but I didn't wait in any line. The employee who helped me was very kind and friendly and efficient and helpful. It was super fast, easy to access, and all around pleasant. I would definitely rent from this location again!
August 25 · Denise ColemanI love the Wake Forest Hertz, because of the customer service. Lamin Nyang is such a gentleman. He and Jett always make me feel valued. Thank You!!!!
September 28 · mbutler1991My experience started out ok but turned. I was in a rental through an insurance claim that changed over to self pay with reimbursement. I was told the insurance company rate would transfer but when requesting reimbursement from the insurance company I was informed they would only reimburse their rate which was $14/day less than what Hertz charged me. When I inquired Hertz told me I received a ‘free’ upgrade with the original claim so when it changed to out of pocket the ‘discount’ was no longer honored. I was not informed nor did I have any knowledge of the insurance rate to question at time of the paperwork. I am also filing a complaint with the Department of Justice. Be careful if you use this location, they are not honest!
May 02 · Lisa SolomonMy husband and I have been renting from this location for past 2 years and we are pleased with their customer service and the cars they give us. The representatives there have always been helpful and accomadating with our needs. We understand how busy it can get on Friday afternoons so we have started going mornings instead. They even assisted us when the nonprofit organization that I volunteer for needed a van last minute to take donations to Western NC after Hurricane Helene. Thank you for taking care of us.
March 07 · Alexa RuizVery frustrated. I rented a car through Hertz. The first car I got had a low tire. When I returned the second car, I took a picture of the full fuel tank from the parking lot, and received a verbal confirmation from the front desk that the tank was full, but still got charged for fuel. I've tried calling but I only get an automated response. They want me to file a fuel dispute charge but that requires a gas receipt, which I don't have. I'm more frustrated by the lack of integrity than the amount of the fuel change. They clearly don't think people will check their receipts.
August 07 · Nathan Brown
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