Routes Car Rental Introduce
For residents and visitors in the greater Atlanta area, securing a reliable vehicle is often the first step in any travel plan, whether you're embarking on a Georgia road trip or managing local transportation needs. Routes Car Rental, located conveniently in College Park near the Hartsfield-Jackson Atlanta International Airport (ATL), is a key provider in the region’s competitive car rental market. This location serves as an excellent option for those looking for value and a wide selection of vehicles without needing to navigate the main airport terminals for pickup.
Routes Car Rental is positioned to offer a variety of car classes, ensuring that whether you need an economical car for zipping around the city or a spacious SUV for a family adventure, you can find a suitable option. Their fleet commonly includes economy, compact, intermediate, standard, and full-size vehicles, as well as various SUVs, minivans, and even luxury cars. For those in need of capacity or a more rugged vehicle for weekend getaways outside of the city, the availability of different SUV and Minivan classes is a significant advantage.
Customer experience at this location is a point of distinction, with positive reviews frequently highlighting the exceptional service provided by individual staff members. This local commitment to a hassle-free rental process, often involving clear explanations and personalized assistance, is what many users appreciate when dealing with the sometimes complex logistics of vehicle rental. However, it is essential for local users to familiarize themselves with this specific branch’s policies, particularly regarding insurance and deposit requirements, to ensure a smooth transaction.
Location and Accessibility
Routes Car Rental is situated just off the main path of the airport activity, making it highly accessible yet distinct from the main ATL rental car center. The physical address is 2144 Sullivan Rd, College Park, GA 30337, USA. This location places it strategically close to one of the busiest transportation hubs in the world, providing a clear benefit for customers arriving via flight or those who live in the surrounding College Park and South Fulton areas.
The off-site location is served by a complimentary shuttle service, which is essential for transporting customers between the airport terminal and the rental office. Customers should confirm the current shuttle operating hours (which are generally available on demand during a wide daily window) and follow the specific instructions provided by the company to arrange for pickup at the airport.
The facility has taken measures to ensure a welcoming experience for all customers, as demonstrated by the following accessibility features:
- Wheelchair accessible entrance, allowing for easy access to the rental counter and waiting area.
- Wheelchair accessible parking lot, providing convenient parking spots for customers with mobility concerns.
Services Offered
As a dedicated Car Rental Agency, the Routes branch on Sullivan Road provides core vehicle rental services and important supplementary options for the Georgia traveler:
- Diverse Vehicle Fleet: Rentals include a selection from Economy, Compact, Intermediate, Standard, and Full-Size car classes.
- Specialty Vehicle Classes: Availability extends to larger vehicles such as Minivans, various sizes of SUVs (Compact, Standard, and Full Size, including 7-seaters), and sometimes Luxury or Premium class vehicles.
- Airport Shuttle Service: Complimentary transportation is offered for customers between the Hartsfield-Jackson Atlanta International Airport (ATL) and the 2144 Sullivan Road location.
- Additional Rental Options: Customers can add on necessary extras like GPS rental, child safety seats (infant and booster), and additional drivers, subject to daily fees and availability.
- Flexible Rental Periods: Options are typically available for short-term daily rentals as well as extended weekly or monthly rentals for long-term needs.
- One-Way Rentals: The ability to pick up the vehicle in College Park and return it to another designated location is generally available, providing flexibility for regional or long-distance travel.
Features / Highlights
Routes Car Rental has specific operating features and requirements that local users must be aware of to ensure a trouble-free rental experience:
- Required Security Deposit: A significant refundable security deposit is required at the time of rental, which for general vehicle classes is often noted to be around $500.00. Customers are advised to confirm the exact amount, as it can be higher for larger or luxury vehicle classes and for drivers under 25.
- Insurance Declaration Mandate: Customers who decline the rental company's insurance coverage are typically required to present proof of their personal insurance, including the declaration page, to demonstrate that their policy adequately covers the rental vehicle.
- Accepts Multiple Payment Methods: For the convenience of all customers, the branch accepts payment for the rental and the deposit via Credit cards, Debit cards, and NFC mobile payments (e.g., Apple Pay, Google Pay).
- High Marks for Personal Service: Positive customer reviews frequently call out specific employees, like “Stephanie,” for providing “exceptional service,” a “hassle-free” process, and demonstrating a high degree of “professionalism, warmth, and a genuine willingness to help.”
- Debit Card Usage: While debit cards are accepted for payment and deposit, customers should be aware that the use of a debit card may result in a larger security deposit or stricter rental requirements compared to using a credit card.
Contact Information
For all reservation inquiries, shuttle arrangements, or policy clarifications—especially concerning deposits and insurance—it is highly recommended to contact the College Park branch directly before your scheduled pick-up time:
- Address: 2144 Sullivan Rd, College Park, GA 30337, USA
- Phone: (404) 704-0910
- Mobile Phone: +1 404-704-0910
What is Worth Choosing
Routes Car Rental at the College Park location presents a compelling choice for Georgia travelers, particularly due to its strategic positioning and the quality of its customer-facing operations.
The main draw is the combination of a competitive, diverse fleet and its proximity to ATL. For individuals flying into Atlanta, having a rental agency just a quick shuttle ride away offers efficiency. For residents who prefer to avoid the traffic and long lines of the main airport rental car campus, this off-site location is a streamlined alternative.
Moreover, the consistent praise for individual employees in customer reviews—highlighting their ability to make the rental process smooth and pleasant—is an excellent indicator of the on-the-ground service you can expect. This personalized attention, which is often crucial when dealing with unexpected travel complications or detailed insurance requirements, can significantly elevate the rental experience. The willingness to accept debit cards and mobile payments also broadens accessibility for a wider range of local customers.
It is paramount, however, for any customer choosing Routes to be fully prepared. Their strict policy on requiring a substantial security deposit (up to $500 or more) and the need to present the full declaration page of personal insurance for coverage are vital points of planning. By confirming these details and preparing the necessary documents in advance, you can leverage the friendly service and value-oriented fleet to enjoy a truly hassle-free experience for your travel needs in Georgia.
Routes Car Rental Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Routes Car Rental Photos










Routes Car Rental Location
Routes Car Rental
2144 Sullivan Rd, College Park, GA 30337, USA
Routes Car Rental Reviews
shuttleatlanta airportexpediapolicytrailerprepaidcar insurancethe rentalplane ticketjeep wrangler
★ 5★ 4★ 3★ 2★ 1We had no issues actually picking up the car at the location. There’s was weird communication between the Shuttle portion of it but in-person all went good. They charge a $500 deposit that should be refunded when we return the car. I used my own insurance and just had to show them the declaration page, which isn’t a big deal, since we have insurance and the policy makes sense to me.The lady that helped us in person was awesome. She told me she was new and only been there for two weeks. Liked her a lot. Thank you!
September 19 · Renee PrinceExceptional Service from Stephanie at Routes Car Rental! I had an amazing experience thanks to Stephanie at Routes Car Rental. From the moment I arrived, she greeted me with professionalism, warmth, and a genuine willingness to help. She made the rental process smooth, quick, and completely hassle-free. Stephanie went above and beyond to ensure I got exactly what I needed and took the time to explain everything clearly. Her positive attitude, attention to detail, and dedication to excellent customer service truly made a difference. It’s rare to find someone who combines efficiency and kindness the way Stephanie does. Because of her, I’ll definitely be choosing Routes again for my future rentals. Thank you, Stephanie, for making the experience so enjoyable and easy!
October 10 · A HamoodiREAD THE FINE PRINT.I booked this rental through Priceline. I thought I was getting a great deal. My 1st mistake is realizing too late that the agency is off airport so I had to wait for a shuttle. My 2nd mistake is not reading the fine print where it says you pay extra if you take the car over state lines. Customer service was terrible, from the time I got the shuttle to getting my car it was over an hour. I had to answer a ton of questions once at the pick up location, all of which could have been handled during the booking considering I pre paid. This is not my first time renting a car in Atlanta but it will be must last with this agency.The car itself was basic, the windshield was dirty inside and out, the floor mat kept moving, broken clip and at one point of my trip I had to put air in the tires (warning lights came on).This had to be the most stressful experience renting a car.
September 22 · N SockwellI would never recommend renting a car from here. Our rental agent was not pleasant to work with. He told us that they had already given away the car I had reserved in advance and was not helpful with accommodating a new car. When we did get a car it was not clean and has several stains on the roof. It is a disgusting car and looks like it wasn’t even looked at before given to us. When we called to notify them of this issue the would never answer the phone. This was not a good experience and you should spend your money elsewhere.
September 12 · Tiffany ShockleyIf I could give negative stars i would. 1st they tell you to call the number to schedule pickup BUT the number immediatley says go online. Site doesn’t work well. THEN they give me a car that turns out has TWO bald front tires so of course an hour in to my drive from the lot I get flat tire.AND NO SPARE. I could not get any calls (12+) to go through from any 3 numbers that are given contacts. DO NOT USE.
October 15 · laura brown
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