Enterprise Rent-A-Car Introduce
If you're in the North Carolina region, especially around Wake Forest and the greater Raleigh area, and are looking for dependable, convenient, and friendly car or van rental services, look no further than the local Enterprise Rent-A-Car branch. This location serves as a crucial resource for local residents and visitors alike, whether you need a temporary replacement vehicle, a comfortable ride for a weekend getaway, or a spacious van for a group outing or moving project.
Known for its commitment to customer satisfaction and a reputation built on reliable service, this particular Enterprise branch provides a welcoming and efficient rental experience. For many in the community, Enterprise is not just a major national brand; it’s a friendly neighborhood rental agency ready to meet your local transportation needs. They specialize in both car rental and van rental, ensuring a diverse fleet selection is available to suit almost any requirement, from fuel-efficient sedans for city commuting to larger SUVs for exploring the beautiful North Carolina landscape, and of course, vans for group travel or hauling.
The excellent level of customer care is frequently highlighted by customers in the Raleigh area. One customer mentioned the pick-up driver as a "fantastic calling card for Enterprise here in the Raleigh area," noting that the staff "rock at their jobs." Another review praised the staff for being "very helpful and pleasant" and the process for being "quick and easy." This dedication to a smooth and positive transaction is what sets a great local service apart.
This particular Enterprise Rent-A-Car location is conveniently situated in the Wake Forest area of North Carolina.
The branch is located at:
10209 Lois Ln, Wake Forest, NC 27587, USA
This placement makes it easily accessible for residents and businesses within Wake Forest, Rolesville, Franklinton, and the surrounding northern Wake County communities. Being positioned just off major local thoroughfares, accessing the facility is straightforward, whether you are arriving from nearby residential areas or traveling from the main routes connecting to Raleigh.
Accessibility is a key focus at this location. They provide:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- On-site parking for customers
These features ensure a comfortable and hassle-free experience for all customers upon arrival. Furthermore, in keeping with their commitment to customer service, the branch often offers a complimentary pick-up service. As one satisfied customer noted, "It is convenient and they picked me up from the body shop." While policies like pick-up distance and hours vary by location, it's always advisable to call ahead to arrange this service, especially if you require transportation from a repair shop, your home, or another local point of interest in the Wake Forest and North Raleigh vicinity.
The Enterprise Rent-A-Car branch in Wake Forest is a comprehensive vehicle rental agency, catering to both daily personal travel and larger group or commercial needs, positioning them as both a car rental agency and a van rental agency. Their services are designed to offer flexibility, convenience, and a wide selection of vehicles.
The core services offered include:
- Daily, Weekly, and Monthly Car Rentals: Offering a range of vehicles from economy cars for maximum fuel efficiency to full-size sedans, SUVs (like a Nissan Pathfinder or Rogue, which are popular choices in the area), and even luxury vehicles, ensuring you find the right vehicle for a trip to the coast, a drive on the Blue Ridge Parkway, or just running errands in the Triangle area.
- Van Rental Services: Specializing in rentals for larger groups or hauling, this includes minivans for families and passenger vans (such as 12- or 15-passenger vans), which are essential for church groups, sports teams, or event transportation around North Carolina. They also offer cargo vans and trucks for light moving projects.
- Complimentary Customer Pick-Up: As a neighborhood location, they aim to simplify the process by picking up customers from homes, body shops, or offices within a reasonable distance, a service highly valued by local patrons.
- After-Hours Return: For added convenience, the branch typically allows for key drop-off after business hours, enabling customers to return vehicles at a time that works best for them, although responsibility for the vehicle continues until the staff inspects it the following business day.
- Rental Add-ons and Protections: Services such as Damage Waiver (DW) and other forms of Extended Protection are available at the time of rental, allowing customers to tailor coverage to their comfort level and existing insurance policies.
- Refueling Options: Customers are given a choice in how they pay for fuel, including a pre-pay option, a "we refill" option, or the standard "you refill" option, offering flexibility to save time on return.
- Additional Driver Authorization: Policies are in place to authorize additional drivers, including spouses or domestic partners at no extra charge, provided they meet the standard requirements.
Beyond the standard offerings, the Wake Forest Enterprise branch provides several standout features and highlights that enhance the customer experience and cater to specific community needs.
Key features and highlights include:
- Proudly Identifies as Women-Owned: Supporting a women-owned local business can be an important factor for many North Carolina customers who prioritize diversity and local entrepreneurship in their consumer choices.
- Active Military Discounts: A significant benefit for the large military community across North Carolina, the branch offers discounts to active military personnel as a way to thank them for their service.
- Highly Rated Customer Service: The staff is consistently noted in reviews for being "helpful and pleasant," providing a "quick and easy drop-off," and ensuring a smooth, welcoming experience that often goes above and beyond, such as the widely praised pick-up service driver.
- Diverse Payment Options: Catering to modern payment preferences, the location accepts Credit Cards, Debit Cards, and NFC Mobile Payments, providing flexibility and convenience during the transaction process. Note that certain restrictions or deposits may apply when securing a rental with a debit card, so customers should confirm policies ahead of time.
- Wide Range of Vehicle Classes: From small, fuel-efficient cars perfect for driving in the Triangle's bustling areas, to comfortable SUVs for family trips to the mountains or coast, and specialized cargo or passenger vans, the fleet is diverse enough to handle personal, corporate, and even light commercial needs.
For North Carolina locals or visitors needing to rent a car or van in the Wake Forest area, here is the direct contact information for this Enterprise Rent-A-Car branch.
Contact Information:
- Address: 10209 Lois Ln, Wake Forest, NC 27587, USA
- Phone: (919) 435-3747
- Mobile Phone (Direct Line): +1 919-435-3747
It is recommended that you call the branch directly using the provided numbers to arrange a complimentary pick-up service, confirm vehicle availability, or inquire about current rental policies and specials, especially regarding the active military discount.
Choosing Enterprise Rent-A-Car in Wake Forest, NC, offers numerous advantages, particularly for those who value both national reliability and personalized, local service.
Beyond the competitive rates and the extensive vehicle selection, what is truly worth choosing is the peace of mind that comes from their distinct highlights:
- A Focus on Convenience: The free local pick-up service is a game-changer, especially for customers whose personal vehicle is in the shop, or for those arriving by other means of transport who do not want the hassle of finding a ride to the rental office. The smooth process, from pick-up to "quick and easy drop-off," as described by customers, saves valuable time.
- Supporting a Diverse Business: By choosing this location, you are supporting a business that proudly identifies as women-owned, contributing positively to the local economy and promoting diversity in ownership.
- Commitment to the Community: The offering of active military discounts demonstrates a tangible appreciation for those who serve, making it a preferred choice for military families and personnel in the region.
- Accessibility for All: The presence of a wheelchair accessible entrance and parking lot ensures that the branch is inclusive and provides easy access for every customer, reflecting a dedication to service beyond just the rental car itself.
In short, for your next North Carolina rental—whether you need a car for a personal trip or a van for a group event—the Enterprise Rent-A-Car at 10209 Lois Ln combines the trusted fleet and standards of a major company with the warmth and exceptional, personalized care of a community-focused neighborhood business. Their dedication to service, convenience, and community discounts makes them an outstanding choice in the Wake Forest and northern Raleigh area.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
10209 Lois Ln, Wake Forest, NC 27587, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Bob the pick up driver who drives an awesome Hot Rod Lincoln as his personal car is a fantastic calling card for Enterprise here in the Raleigh area! Him and the others rock at their jobs there! Thank you guys!
September 20 · Tommy WilburnEveryone I dealt with here was very helpful and pleasant. It is convenient and they picked me up from the body shop. Quick and easy drop-off. I would definitely recommend them!
October 18 · Sue ParkerRead the other 1 star reviews. It’s accurate. I rented from this location multiple times. I make reservations in advance, but get the same experience.They will do a courtesy phone call few days in advance and if you don’t answer, they give your reservation away. Likewise I call them to confirm my reservation and they place me on hold immediately. Last time I called, After 7mins. 42 seconds of being on hold, I hung up.One time, I came early before my reservation started and they stated that they didn’t have a car in the lot and was waiting on returns. I waited for 45 mins and eventually I just got whatever was available, which was a suv that does 15mpg. I was on a timeline and Had to drive it to charlotte.Another time, I came late and they gave my reservation away stating I need to go to another location. I asked for a ride to another location and they declined to assist, nor did they check inventories at other locations. They offered a full size pickup or a tiny compact car instead, but both didn’t suit my needs for long distance. I called enterprise corporate and informed me that if I get an uber, I’ll get reimbursed. magically, the location then found a car and stepped out to retrieve it.They tried to give me discounts and refunds to make sure I don’t give bad reviews. I’d rather be truthful than be bought out.I’m assuming enterprise is going to reply with a generic message to contact their support team, which I already did.
May 29 · Chris BIt started out rough, I had to change my plans and leave a day earlier. It did the reservation change the day before leaving (Thursday, May 1). On Friday (May 2), the Wake Forest branch called to say that they were overbooked on minivans and that it would be a stretch to fulfill the change dates. I was panicking and stressed because I needed to go. I began calling other Enterprise offices to see if they could help me out. My last resort was to get from RDU (45 min away). While I was on a call, Terrence from the Wake Forest branch called and said they found me a minivan about 3 miles down the road. He said he already spoke to the manager there (Ben) and they could pick me up at noon; I really needed the pick up service at that time.The Lois Lane branch (Ben) and the Wake Forest branch (Terrence) worked together to make sure I got a minivan and was picked up ahead of schedule. I recommend both branches.Keep up the good work!
May 08 · Alonzo M10/10. Clean easy pick up. Great service and communication. Great drop off easy smooth handoff.
October 08 · Michaela Cumberbatch
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