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Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) ico

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA)
- 1 Aviation Cir Parking Garage A, Washington, DC 20001

Car rental agency ★3.0

1 Aviation Cir Parking Garage A, Washington, DC 20001, USA

3.0
THEY ARE NOT CHECKING THE CARS AT THIS LOCATION!I have been a loyal Hertz member for years and have loved my experiences with Hertz, especially at airports like ABQ and DCA, where Gold members have more choices. My experiences with Hertz at DCA, however, have been less than satisfactory lately.Twice now, I have picked up cars at the DCA Hertz location that have had issues. Last month, the display on my rented Jeep went out, forcing me to look at my phone for guidance - very dangerous. The staff questioned me, and the call I made to support was not in the system. This month, my rented Nissan Rogue lit up, indicating that it "needed service and oil." I had to stop, check the oil, then go to a gas station and buy more oil, and then go to a hardware store to pick up a wrench to open the oil gasket (which was not that easy to find!). (I'm thinking: "Why am I having to do this one day into my trip?") Then the "Service Due Now" light went on. I was told to drive to the nearest airport to exchange the car, a 7-hour excursion.While driving the car I had exchanged for a Nissan (a Chevrolet Exposition), a sign lit up indicating that it needed an oil change. I have learned to quickly deal with cars with oil issues. I had thought to extend the rental, but I realized I had to head back right away.WHEN I returned the car, I was told the. Manager WASN'T AROUND". Okay- what does that even mean?I wrote a letter during the trip to Hertz, and then one following my return. I have not heard back from anyone.The days I spent dealing with these issues not only cost me time and money, but also meant that I couldn't complete a massive biography/art project I had rented the car to work on.No one should have to replace their car due to oil or display problems —things that can easily be avoided.Simply put, I'm not alone in this experience. This just seems beyond coincidence. Something is going on where the cars aren't being thoroughly checked. Furthermore, the staff is less than helpful and downright petulant. - Sarah Katherine Jorgensen
Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Overview Intro Detail Photos Location Reviews

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Introduce

Introduction / Overview

For visitors and residents of the Washington DC area needing reliable transportation, the Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) location serves as a major hub. Situated conveniently at one of the region's primary airports, this car rental agency is designed to facilitate seamless travel, whether you're heading to a business meeting in the city, exploring the historic sites, or embarking on a longer road trip from the capital region. The facility operates as a dedicated car rental agency, offering a range of vehicles and supplementary services typical of a large international brand.

As a leading name in the global car rental industry, Hertz at DCA is often the first choice for travelers seeking the convenience of picking up a vehicle immediately upon arrival. Their presence directly at the airport's rental car center is a key advantage, promising an efficient start to your journey. However, based on consolidated customer feedback, it is essential for prospective renters to be proactive and informed, especially regarding vehicle availability, condition, and reservation policies, to ensure their experience aligns with their travel needs and expectations.

The Hertz brand is associated with a wide fleet selection and loyalty programs like Hertz Gold Plus Rewards, which aim to streamline the pickup process for frequent renters. The company frequently offers various discounts and deals, including specialized programs that cater to government and military personnel traveling for official or leisure purposes.

Location and Accessibility

The Hertz Car Rental counter is strategically located within the Ronald Reagan Washington National Airport (DCA) complex, which is a major convenience for air travelers. The precise address is: 1 Aviation Cir Parking Garage A, Washington, DC 20001, USA. This location places the agency right in the heart of the airport’s rental car services area.

  • Getting There from Terminals: The rental car counters, including Hertz, are generally situated on the first floor of Parking 1 (also known as Terminal Garage A) at DCA. Airport shuttle buses, marked "Rental Car/Parking," run regularly from the terminals to this centralized rental car location, making the transition from plane to car relatively swift. Travelers also have the option to walk, as the Rental Car Center is typically connected or a short walk from the terminals, depending on their arrival gate.
  • Accessibility: The facility has provisions for all patrons. Hertz at DCA is noted for having a Wheelchair accessible entrance and Wheelchair accessible parking lot, making the process easier for customers with mobility challenges.
  • Parking: For customers returning a vehicle, there is dedicated On-site parking for returns. For customers arriving to pick up, the location is the main hub for vehicle collection.

Services Offered

Hertz at DCA, as a full-service car rental agency, provides a variety of services designed to cover all aspects of a rental transaction and trip. These typically include:

  • Vehicle Rental: Offering rentals for various durations, from short-term daily rentals to long-term needs.
  • Onsite Services: The counter and vehicle pickup are located conveniently on-site at the airport's designated rental car facility.
  • Reservation & Check-in Options: Offering online pre-payment and reservation modification options, though customers should verify that prepaid reservations are fully honored, especially during peak travel times. Loyalty program members (like Gold Plus Rewards) often benefit from expedited services like skipping the counter, which can be particularly valuable at a busy airport location.
  • Multiple Payment Options: Accepting Credit cards and Debit cards for payment, along with support for modern payment methods like NFC mobile payments. Renters using a debit card, especially for airport pick-ups, must be aware of specific local policies regarding credit checks, deposits, and presentation of a return flight ticket.
  • Insurance and Coverage Options: Providing optional protections such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), which customers can purchase to reduce or limit their financial responsibility in case of damage or liability.
  • Fuel Options: Offering flexibility on how to manage fuel, such as pre-paying for a full tank or choosing to refuel the vehicle before return.
  • Additional Equipment: Typically includes the rental of extras like GPS navigation systems and child safety seats.

Features / Highlights

Key features that distinguish the Hertz location at DCA and its brand offerings include:

  • Premier Airport Location: Being situated directly at the Ronald Reagan Washington National Airport (DCA) provides maximum convenience for arriving travelers.
  • Active Military Discounts: A significant benefit for those in the armed forces, this location specifically acknowledges Active military discounts for both official and leisure travel, a valuable saving for service members and their families in the DC area.
  • Broad Accessibility: Features like a Wheelchair accessible entrance and Wheelchair accessible parking lot demonstrate an effort to accommodate all customers.
  • Diverse Fleet Selection: Known for a wide range of vehicles, from economical compact cars for city driving to SUVs and potentially specialty collections, catering to varied travel requirements across the DC-Maryland-Virginia region.
  • Payment Flexibility: Accepts a range of modern payment methods, including NFC mobile payments, alongside traditional credit and debit cards.

Contact Information

For inquiries, booking modifications, or assistance with an ongoing rental, you can reach the Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) using the following details:

  • Address: 1 Aviation Cir Parking Garage A, Washington, DC 20001, USA
  • Phone: (703) 419-6300 (Local Number)
  • Mobile Phone: +1 703-419-6300

What is worth choosing

Choosing Hertz at DCA can be a strong choice for several key reasons, primarily centered on brand recognition, convenience, and specific value offerings. The major benefit is the sheer convenience of the airport location. For travelers flying into DCA, the ability to transition quickly from the plane to the rental counter, and then directly to the vehicle in the on-site garage, is a considerable time saver. This is especially true for travelers with limited time or those on strict business schedules in the bustling DC metro area.

Furthermore, the availability of Active military discounts is a notable highlight, providing special value to the extensive military and government community in the DC region. The established corporate systems and loyalty programs, such as Hertz Gold Plus Rewards, are designed to create an expedited and relatively frictionless rental process for repeat customers, allowing them to bypass typical counter lines. The option for various payment methods, including NFC mobile payments, also adds a layer of modern convenience for tech-savvy users.

However, an informed customer should also acknowledge that the DCA location, like many high-volume airport agencies, is subject to high demand and operational stress. Based on recent customer experiences, which included issues with vehicles not being thoroughly checked before rental (leading to maintenance problems), confirmed reservations not being honored due to lack of available cars, and inconsistent post-rental customer service response, prospective renters should take specific precautions. To maximize the likelihood of a positive experience, it is highly recommended to:

  • Call the location a day or two before pickup to re-confirm your reservation and vehicle availability, particularly if arriving late at night or during a holiday weekend.
  • Thoroughly inspect the assigned vehicle for any pre-existing damage, and check for basic functional issues like low fluids or warning lights before leaving the lot, to avoid complications or being held responsible for prior issues.
  • Keep detailed records of all communication and take photos/videos of the car upon both pickup and return.

By leveraging the strong aspects of convenience and loyalty programs while remaining a cautious and proactive consumer regarding vehicle condition and availability, Hertz at DCA remains a primary and potentially beneficial option for navigating the Washington DC metropolitan area.

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Photos

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 1Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 2Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 3Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 4Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 5Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 6Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 7Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 8Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 9Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Picture 10

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Location

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA)

1 Aviation Cir Parking Garage A, Washington, DC 20001, USA

Hertz Car Rental - Washington Dc - Ronald Reagan Washington National Airport (DCA) Reviews

An average rating of ★3 from 1007 user reviews.

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