Patience Medical Transport LLC

- 425 Main St Lower Level, City of Orange, NJ 07050

For residents in the City of Orange, New Jersey, and the wider Essex County area who require specialized assistance for mobility, Patience Medical Transport LLC, located on Main Street, is a provider of Handicapped Transportation Services. This company is a non-emergency medical transport (NEMT) provider, which means it offers pre-scheduled transport for individuals who need assistance—such as those using wheelchairs or who are otherwise mobility-impaired—to get to and from medical appointments, dialysis, rehabilitation, or other necessary destinations. It is crucial to note that this is a specialized transportation service, not a conventional car rental agency; customers hire the vehicle and driver as a bundled service tailored to specific mobility needs.

The availability of specialized services like this in the local community is invaluable for patients, their families, and healthcare providers, as it bridges the gap between a patient's home and vital care facilities. For New Jersey families managing the logistics of non-ambulatory transport, the services provided by NEMT companies offer a necessary alternative to public transport or private vehicles that are not properly equipped. Patience Medical Transport, by focusing on this specialized need, aims to provide a fundamental community service in the City of Orange region.

However, potential users must consider the context of the service quality carefully. Public reviews, including direct customer accounts, indicate significant challenges with service delivery, particularly regarding **punctuality and customer communication**. Experiences documented by users describe very long delays for return transport, and a distinct difficulty in reaching the company by phone to get updates or address issues, even on an emergency after-hours line. One customer noted an almost two-hour delay for an elderly patient and described a dismissive attitude from staff upon arrival. Another reported a 45-minute late arrival with no prior notice. These accounts suggest that while the pricing may be reasonable, as one review mentioned, the reliability and professionalism often fall short of expected standards for medical transport services, where timeliness can be critical to patient well-being and appointment adherence. Therefore, users must balance the convenience of a local, low-cost option against the risk of significant delays and frustration.

Patience Medical Transport LLC is situated centrally in the City of Orange, making it locally accessible for residents across Essex County and surrounding towns. Its location on Main Street, a major thoroughfare, aids in general navigation, though users should be mindful of typical urban traffic patterns in the area when scheduling trips.

Physical Address: 425 Main St Lower Level, City of Orange, NJ 07050, USA.

Being located in the Lower Level of a Main Street address suggests a business setup optimized for administrative and dispatch operations, with vehicles likely staged off-site or at the main facility lot. The physical presence in the City of Orange positions the company to serve nearby areas like East Orange, West Orange, South Orange, and Newark effectively.

Key Accessibility Details for Local Users:

• The main logistical accessibility feature noted is the provision of a Wheelchair Accessible Parking Lot. This is essential for vehicles equipped with ramps or lifts, ensuring that the necessary specialized transport vans can operate efficiently at the facility when needed for dispatch or staging.
• While the service itself is built for wheelchair users and other mobility-impaired individuals, the ground-level office access for administrative needs may vary, but the presence of specialized parking suggests a commitment to physical access for their fleet and staff.
• The company operates out of a highly populated, convenient New Jersey location, close to major medical centers and local hospitals in the region, which theoretically should enable quicker response times to central service areas—a factor that contrasts sharply with the punctuality issues reported in customer feedback.

As a Handicapped Transportation Service, Patience Medical Transport LLC specializes in Non-Emergency Medical Transportation (NEMT). Their core service is providing safe, reliable, and specialized transport for clients who cannot utilize standard taxi services, ride-sharing, or public transit.

• Non-Emergency Medical Transportation (NEMT): Primary service for patients needing to reach scheduled medical, therapeutic, or diagnostic appointments. This includes transport for routine doctor visits, physical therapy, and other non-urgent medical needs.
• Wheelchair Transport: The service is explicitly designed to handle clients in wheelchairs. This requires a fleet of specialized vans equipped with hydraulic lifts or ramps and proper safety tie-downs to ensure secure transit.
• Ambulatory Assistance: While focusing on wheelchair users, they also typically serve clients who may be ambulatory but require assistance, such as those using canes or walkers, or those who need supervision or physical help getting in and out of the vehicle and into the facility.
• Round Trip Scheduling: Most medical transport services are booked as round trips, ensuring the patient is picked up from their origin (home, facility) and returned after their appointment, which is the service structure noted in the customer reviews.
• Insurance and Payment Coordination: Like other NEMT providers, this company would work with various payment methods, including private pay, potentially government programs like Medicaid, and third-party coordinators like Modivcare, though specific accepted insurance plans should always be verified by the user prior to booking.
• After-Hours Service Potential: The presence of an "emergency after hours phone" mentioned in a review implies that they attempt to provide service outside of standard business hours, although the review also highlighted a failure to answer this line for over an hour.

Patience Medical Transport LLC offers several compelling features, alongside significant reported service gaps, that New Jersey users should be aware of.

• Niche Specialization: Their primary focus on Handicapped Transportation Services means their vehicles and staff should be specifically prepared for the unique logistical and safety requirements of transporting mobility-impaired individuals, a critical need in Essex County.
• Local City of Orange Presence: Operating out of the City of Orange means they are positioned to offer more localized, possibly lower-cost services compared to larger regional companies, thereby fulfilling a community need for accessible transport.
• Wheelchair Accessibility Commitment: The provision of a Wheelchair Accessible Parking Lot is a tangible sign of their commitment to facilitating this specialized service, confirming they have a dedicated setup for their adapted fleet.
• Affordable Initial Cost: At least one customer review indicated that the service offered a “reasonable price,” suggesting they are a budget-friendly option in the local NEMT market. However, this feature is closely tied to the reported compromise on reliability.
• 24/7 Service Intent: The acknowledgment of an after-hours line indicates an attempt to provide coverage beyond normal working hours for urgent needs, a necessary feature for medical transport, despite the serious reported lapse in this service.

For scheduling, quotes, or to confirm service details with Patience Medical Transport LLC in the City of Orange, New Jersey, please use the contact information provided below. Given the service complaints, it is highly recommended to book well in advance and use the provided number to follow up on the status of your transport close to the scheduled time.

• Address: 425 Main St Lower Level, City of Orange, NJ 07050, USA
• Phone: (973) 991-9829
• Mobile Phone: +1 973-991-9829

Patience Medical Transport LLC is a choice worth considering for New Jersey users who prioritize the lowest possible cost for non-emergency medical transportation and who require a local provider in the Orange/Essex County area. The company addresses a critical need with its core specialization in Handicapped Transportation Services, which is a valuable resource for the community.

However, the decision to choose this service must be made with the utmost caution due to the consistent and severe customer feedback regarding reliability. The reported lack of punctuality (delays of an hour or more) and the critical failure to answer even emergency phone lines suggest a serious risk to timely medical care. For a patient relying on this service for a critical appointment, such delays could have significant negative consequences, including the possibility of missing their scheduled doctor's time slot entirely, as documented in one review. Furthermore, the reportedly unprofessional attitude of a transport attendant adds a layer of concern regarding patient dignity and comfort.

Therefore, a local user should only choose Patience Medical Transport under specific conditions: (1) When the **price difference is substantial** compared to more reliable competitors, and (2) When the **consequence of a delay is manageable**—for example, a non-critical follow-up appointment where an hour of waiting would be an inconvenience, not a medical risk. For critical, time-sensitive, or stressful appointments, New Jersey residents are strongly advised to seek alternative NEMT providers with a proven track record of communication and punctuality, even if the cost is slightly higher. The repeated customer warning, "Beware you get what you pay for," serves as a crucial piece of local wisdom for anyone considering this service for themselves or a loved one.

Patience Medical Transport LLC

425 Main St Lower Level, City of Orange, NJ 07050, USA