Alta Medical Transportation

- 85-02 67th Ave Ste 1, Rego Park, NY 11374

Introduction / Overview

For many New Yorkers, standard public transportation or a typical car service simply cannot meet the crucial needs of traveling to and from medical appointments. Alta Medical Transportation, operating out of Rego Park, Queens, is a specialized provider dedicated to solving this essential mobility challenge. Unlike conventional taxi or livery services, Alta focuses exclusively on Handicapped transportation service and comprehensive non-emergency medical transit. This means their core mission is to safely transport individuals who require specialized assistance, such as those who are wheelchair-bound, have mobility issues, or need reliable, door-through-door service for important health-related travel.

The service is designed to cover a variety of necessary medical journeys, ensuring that patients can reach their doctor’s offices, diagnostic centers, physical therapy sessions, or other essential Medical Appointments and Medical Visits. They are an integral part of the healthcare ecosystem in the New York region, facilitating access to care that might otherwise be unavailable. It is vital to note the distinction: Alta provides Non-Emergency Medical Transportation and Non-Emergency Transportation Services. For true medical emergencies, all New York residents should immediately dial 911 for ambulance services. Alta's focus is on scheduled, safe, and specialized transport for ambulatory and non-ambulatory patients.

Location and Accessibility

Alta Medical Transportation is centrally located in the borough of Queens, a strategic position allowing them to efficiently serve clients throughout New York City and the surrounding areas. Their main administrative hub is found at the following address:

85-02 67th Ave Ste 1, Rego Park, NY 11374, USA

This Rego Park location places them in a densely populated and highly accessible area, close to major hospitals, medical complexes, and residential communities in Queens, Brooklyn, and Long Island. The central location facilitates prompt dispatch and coverage for various Home Services and pick-ups. When dealing with specialized transportation, the service is not 'car rental' in the traditional sense of renting a vehicle to drive yourself; rather, it is a driver-provided service where the vehicle is specialized to meet physical requirements, such as vans equipped with wheelchair ramps or lifts.

While clients will be using the service for point-to-point transit rather than visiting the office itself, the accessibility of the home base underscores their commitment to covering the demanding geographical scope of the New York metropolitan area. Their primary accessibility feature is the provision of Wheelchair Transportation services, meaning their vehicles are explicitly equipped to manage and safely secure mobility devices for the journey.

Services Offered

Alta Medical Transportation specializes in a concise but critical range of services, all centered on safe, reliable, and specialized transport for clients with medical needs. These services are often pre-scheduled and arranged through healthcare providers, managed care organizations, or by the client/family directly:

• Non-Emergency Medical Transportation: This is the primary service, covering scheduled trips to outpatient services, rehabilitation centers, dialysis treatments, and standard doctor visits.
• Wheelchair Transportation: Offering vehicles specifically outfitted with the necessary equipment (ramps, lifts, and securement systems) to safely accommodate clients who must travel in their wheelchair.
• Transportation for Medical Appointments and Medical Visits: Ensuring reliable, on-time transport to prevent missed appointments, which are critical for patient health.
• Safely Transport Services: An overarching commitment to ensuring the patient is securely and comfortably moved from their point of origin to their destination, often including assistance from the door of their residence to the vehicle.
• Coverage for Home Services: Providing transportation for clients requiring assistance who are transitioning from hospital or a facility back to their residence, or who need to travel from home to a care facility.
• Non-Emergency Transportation Services: A broader category covering trips that, while not life-threatening emergencies, still require a specialized level of care beyond what a typical cab driver provides.
• Distinguishing from Emergency Transportation Services: While they do not provide 911-level emergency transport, their non-emergency services ensure that routine but medically necessary travel is accomplished reliably.

Features / Highlights

The main highlights of a dedicated medical transportation service like Alta Medical Transportation are defined by their specialization and commitment to patient care:

• Specialized Fleet: Vehicles are adapted with equipment for Wheelchair Transportation, ensuring the client remains safe and comfortable, which is a necessity not met by most standard car services in NYC.
• Focus on Medical Needs: The entire operation is structured around the unique demands of healthcare schedules, aiming for punctuality and professional handling for critical Medical Visits.
• Door-Through-Door Service: Unlike curb-side services, medical transportation often includes driver assistance from the client’s actual door to the vehicle, and from the vehicle into the clinic or facility.
• Essential Service in NYC: For New York residents with reduced mobility, this service is not a luxury but an essential lifeline, ensuring access to legally mandated Medicaid or other insurance-covered Non-Emergency Medical Transportation.
• Dedicated Dispatch: A centralized dispatch system helps coordinate complex scheduling requirements for multiple Medical Appointments across the city.

Contact Information

To arrange transportation, confirm coverage, or inquire about services, clients or care coordinators can reach Alta Medical Transportation at the following:

Address: 85-02 67th Ave Ste 1, Rego Park, NY 11374, USA

Main Phone: (718) 897-2582

Mobile/Alternative Phone: +1 718-897-2582

It is important to contact them with all necessary details, including the client’s specific mobility needs, the required time, and the destination, to ensure proper vehicle assignment and scheduling.

What is Worth Choosing

Choosing Alta Medical Transportation is primarily about prioritizing Safely Transport and specialized care over general travel convenience. For New York area users, particularly those managing health conditions, the fact that this agency specializes exclusively in Handicapped transportation service is the most compelling reason to select them. This focus means their vehicles, drivers, and logistical processes are all aligned with patient needs, minimizing risk and maximizing comfort during the journey to Medical Appointments.

However, potential clients should also be aware that, as with any high-volume service dealing with vulnerable populations, performance is not always universally perfect. Customer reviews highlight serious concerns regarding driver conduct—specifically instances of reported road rage, unprofessional behavior toward other motorists, and highly concerning allegations of a driver leaving the scene of an accident. While every business must address and correct such issues, it is paramount for New Yorkers to weigh the indispensable nature of the specialized service against the importance of professional driver conduct and accountability. The critical benefit lies in their ability to provide certified Wheelchair Transportation—a service few non-specialized providers can offer—but users should utilize the provided contact information to clearly communicate expectations and report any misconduct immediately to ensure accountability and the required professionalism for this essential health service.

Alta Medical Transportation

85-02 67th Ave Ste 1, Rego Park, NY 11374, USA