Enterprise Rent-A-Car

- 65-20 Metropolitan Ave, Middle Village, NY 11379

For New Yorkers seeking flexible and reliable vehicle access, the Enterprise Rent-A-Car branch located in Middle Village, Queens, serves as a prominent local resource. This location, situated conveniently on Metropolitan Avenue, is part of a nationally recognized brand known for its commitment to customer service and a wide selection of vehicles. For local residents and visitors alike, Enterprise offers solutions for various needs—from replacing a vehicle undergoing repairs to securing a van for moving or a group trip.

Enterprise Rent-A-Car has historically focused on what is known as "home city" rentals, making this neighborhood branch a perfect fit for the daily transportation needs of the Queens community. This particular location distinguishes itself not only by its service offerings but also by a unique business designation, proudly identifying as a women-owned business. Furthermore, the branch is noted for honoring the service of military personnel by offering active military discounts.

While the Enterprise brand is large and offers many benefits, it is crucial for New York customers to approach any reservation with diligence. Customer experiences, as reflected in local reviews, can vary widely. Some customers praise the staff, citing quick and helpful service from employees like Jeffrey and Taz, even during extremely busy periods. Others, however, report frustrating experiences with vehicle quality (e.g., a dirty car with an empty gas tank), confusion over the specific models provided within a reserved class (e.g., expecting a BMW 3 series and receiving an Audi A3), and difficulties with understanding insurance terms or redeeming promotional coupons with complex fine print.

These mixed experiences highlight the importance of clear communication and a thorough review of all details before signing the rental agreement. When dealing with vehicle classes, especially "luxury" or premium options, New Yorkers should confirm the exact model guarantee, or lack thereof, to manage expectations. Similarly, renters are strongly advised to meticulously examine their vehicle upon pickup and ensure the gas tank reflects the contracted level. Despite occasional challenges, the Middle Village Enterprise location is a high-volume business striving to meet the significant demand for car and van rentals across the New York metropolitan area.

The Enterprise Rent-A-Car branch is centrally located in Middle Village, a neighborhood in the heart of Queens, New York. This positioning makes it highly accessible to residents across Queens and parts of Brooklyn and Long Island. Being on Metropolitan Avenue places it on a major thoroughfare, which is an advantage for drivers navigating to and from the location.

The specific address for this key Queens location is:

65-20 Metropolitan Ave, Middle Village, NY 11379, USA

The surrounding area offers a mix of residential and commercial access, allowing local users to easily incorporate a rental pickup into their daily routine. For those relying on public transit, the branch is served by local bus routes that connect to major subway lines, although a direct subway connection is less common in this part of Queens compared to Manhattan. Customers should plan their transit route ahead of time using a mobile app to ensure a smooth journey to the location.

Given that this is a major local hub, customers should anticipate a busy environment, particularly on weekends or peak travel days. While some reviews mention that the lot size could potentially be a limiting factor, the advantage is having a world-class rental service right in the neighborhood instead of having to travel to the distant airports.

Enterprise Rent-A-Car in Middle Village, NY, is equipped to meet a broad range of local transportation demands, providing solutions for both short-term personal use and larger logistical requirements. The primary vehicle types available at this branch include standard passenger vehicles and a variety of vans.

The core services provided at this Queens location are:

• Car rental agency services, offering a selection of vehicles ranging from economy and compact models perfect for city maneuvering, to full-size sedans and SUVs for family or extended travel.
• Van rental agency services, which are critical for New York’s needs, providing options like minivans (7- or 8-passenger) for group or family travel, and various cargo vans for commercial hauling or moving personal items within the city or region.
• Rental options for official government and military business, as well as leisure travel with special negotiated rates.
• The option to purchase Damage Waiver (DW) to waive or reduce the renter’s responsibility for loss or damage to the rental vehicle, subject to the terms of the rental agreement.
• Various refueling service options, allowing customers to prepay for fuel, have the agency refuel, or refill the tank themselves before returning.

This specific Enterprise location offers several features and unique aspects that make it a notable choice for New York customers:

• Designation as Women-Owned: This is a distinctive point for the business, promoting diversity and ownership within the local business community.
• Active Military Discounts: The branch honors active military personnel with discounts on their rentals, reflecting a commitment to service members and potentially offering a 5% discount for leisure travel or special rates for official business via government programs.
• Flexible Payment Options: The agency accepts a variety of payment methods, including major Credit Cards, Debit Cards, and modern NFC mobile payments, providing convenience and flexibility for New Yorkers.
• Diverse Fleet Availability: Beyond standard cars, the availability of specialized van rentals (cargo vans, passenger vans) addresses the common urban need for high-capacity vehicles for moving and group transportation.
• Spousal/Domestic Partner Benefit: Enterprise policy generally allows a renter’s spouse or domestic partner who meets the same requirements to be an authorized additional driver at no extra charge.
• Corporate Programs: The branch facilitates corporate account rentals, offering specialized rates and services for local businesses and professional travelers.

For New Yorkers planning a rental from this Middle Village location, or requiring support during their rental period, here is the essential contact information. It is always recommended to call the branch directly for the most up-to-date information on vehicle availability and local policies.

Address: 65-20 Metropolitan Ave, Middle Village, NY 11379, USA

Phone: (718) 628-4400

Mobile Phone: +1 718-628-4400

Choosing Enterprise Rent-A-Car at 65-20 Metropolitan Ave in Queens is a decision that often comes down to brand recognition, location convenience, and specific benefits. For New York residents, the primary value is the accessibility of a major, national brand's diverse fleet right in a neighborhood setting, avoiding the high prices and commute to airport rental centers. The availability of both car and a comprehensive selection of van rentals makes it a practical one-stop solution for both everyday travel and larger logistical needs like moving.

Furthermore, the specialized features are a significant draw. The active military discount provides tangible savings for service members, and the acceptance of debit cards and NFC mobile payments offers enhanced transactional flexibility that many city dwellers appreciate. The identification as a women-owned business is an important factor for customers who prioritize supporting diverse enterprises.

While the challenges noted in some customer reviews, such as potential vehicle quality issues or difficulties with understanding complex terms, are a valid consideration, they can be proactively mitigated. Customers are encouraged to document the vehicle's condition and fuel level meticulously at pickup, and to request a clear, itemized explanation of all fees and coverages, particularly supplemental liability insurance, from the local staff. Praised by some for having "incredibly nice and helpful" team members, the Middle Village branch has demonstrated the capacity to deliver efficient, positive experiences even when "super busy." By coming prepared and communicating clearly, New Yorkers can effectively leverage this conveniently located Enterprise branch for all their short-term vehicle needs.

Enterprise Rent-A-Car

65-20 Metropolitan Ave, Middle Village, NY 11379, USA