Enterprise Rent-A-Car Introduce
For residents across the New York Metropolitan Area, particularly those living and working in the borough of Queens, reliable and convenient vehicle rental services are essential for everything from weekend trips and home projects to temporary vehicle replacement. Enterprise Rent-A-Car at 11201 Queens Blvd in Forest Hills stands out as a key local provider, operating as both a dedicated Car rental agency and a specialized Van rental agency. This combination of services ensures that whether you need a compact car for navigating the city streets or a larger cargo or passenger van for a move, this single location can meet your transportation demands.
As a branch of a globally recognized brand, Enterprise brings the assurance of a large, well-maintained fleet and consistent standards of operation. However, local branches in the competitive New York market, such as the Forest Hills office, strive to offer personalized service. This location also proudly Identifies as women-owned, which is a significant factor for many customers in New York who prioritize supporting diverse local businesses.
The operational hours, typically running from 8:00 AM to 6:00 PM on weekdays and 9:00 AM to 1:00 PM on Saturdays, are structured to accommodate the schedule of the typical working Queens resident. It is important to note, however, that the provided customer feedback highlights the need for rigorous adherence to the grace period and the critical importance of strong, professional customer communication, especially during peak demand periods like holiday weekends. Customers are strongly encouraged to confirm their reservations and any associated policies directly with the branch to ensure a seamless experience.
This Forest Hills location is committed to accessibility, featuring a Wheelchair accessible entrance and Wheelchair accessible parking lot. Furthermore, their flexible payment options, including accepting Credit cards, Debit cards, and modern NFC mobile payments, make the transactional process quick and convenient for New York customers. Enterprise’s commitment to providing special offers, such as Active military discounts, demonstrates their dedication to serving the diverse community of New York, making them an attractive option for military families and veterans in the area.
Location and Accessibility
The Enterprise Rent-A-Car office at 11201 Queens Blvd is ideally situated in the busy borough of Queens, offering superior accessibility for a wide demographic of New York users.
- Address: The specific location is 11201 Queens Blvd, Forest Hills, NY 11375, USA. This places it directly on Queens Boulevard, one of the borough’s most significant and high-traffic arteries.
- Major Road Access: Queens Boulevard provides excellent connectivity to various parts of Queens, Brooklyn, and is a main feeder route to key interstates and parkways.
- Transit Proximity: The location's position on Queens Boulevard means it is often within a short distance of subway and bus lines, offering easy access for customers who do not arrive by car.
- Accessibility for All: The facility features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring that the services are readily available to all community members.
- Underground Parking: The branch often utilizes an underground garage for parking, which is a major convenience in a dense urban area like Forest Hills, providing a safe and organized pick-up and drop-off environment.
Services Offered
The Forest Hills Enterprise branch functions as a dual-purpose rental provider, offering a comprehensive suite of services typical of a leading Car rental agency and Van rental agency:
- Diverse Car Rentals: A full range of passenger vehicles is available, from economy and compact cars for city and short-distance travel to full-size sedans, SUVs, and premium vehicles.
- Van and Commercial Rentals: Specializing as a Van rental agency, the location offers cargo vans for business or moving purposes, as well as passenger vans (including 12 and 15-passenger vans, subject to New York State policies).
- Insurance Replacement Services: Working closely with insurance companies, Enterprise is a go-to provider for customers needing a replacement vehicle while theirs is under repair, often including direct billing options.
- Flexible Rental Terms: Options for daily, weekly, and monthly rentals are standard, accommodating diverse travel plans and long-term needs.
- Payment Options: Acceptance of Credit cards, Debit cards, and NFC mobile payments ensures maximum flexibility for the New York customer base.
- Value-Added Products: Offering optional services such as Damage Waiver (DW), Extended Protection, refueling options (prepay, customer refill, or agency refill), and child seating.
- Free Pick-Up Service: Enterprise is well-known for offering a complimentary pick-up service from nearby locations, though customers must call the branch to arrange this essential local service in advance.
Features / Highlights
The Enterprise Rent-A-Car location in Forest Hills offers several notable features that distinguish its service in the New York market:
- Women-Owned Business: The branch Identifies as women-owned, appealing to customers who specifically seek out and wish to support diversity in their business transactions.
- Commitment to the Military: Offering Active military discounts is a significant highlight, providing a special benefit to members of the armed forces and their families residing in or visiting the New York area.
- High Accessibility Standards: The physical accessibility features, including a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensure the rental process is inclusive for all customers.
- Multi-Function Rental: Operating successfully as both a Car rental agency and a Van rental agency eliminates the need for customers to visit multiple locations for different vehicle types.
- Advanced Payment Technology: The convenience of accepting NFC mobile payments caters to the modern New York consumer who prefers quick, contactless transactions.
- Underground Parking Convenience: The use of an underground garage is a practical highlight in this urban setting, protecting vehicles and offering a more comfortable environment for customers.
Contact Information
For direct reservations, inquiries regarding the van fleet, or to arrange the pick-up service, New York customers should contact the Forest Hills branch directly:
Address: 11201 Queens Blvd, Forest Hills, NY 11375, USA
Phone: (718) 793-0900
Mobile Phone: +1 718-793-0900
Operating Hours: Please call to confirm current hours, but typical weekday operation is 8:00 AM – 6:00 PM, with limited Saturday hours and often closed on Sunday.
What is Worth Choosing Enterprise Rent-A-Car?
Choosing Enterprise Rent-A-Car at 11201 Queens Blvd in Forest Hills is a selection based on comprehensive services, convenience, and a clear commitment to the local New York community. This branch is a standout due to its dual capability as both a Car rental agency and a highly functional Van rental agency, which is invaluable for a diverse urban area like Queens. Key distinguishing factors include its status as a women-owned business and the availability of valuable Active military discounts. Furthermore, the commitment to modern convenience is evident through the acceptance of NFC mobile payments and the provision of fully accessible facilities, including a Wheelchair accessible entrance and parking. While customer reviews indicate that communication and adherence to policy, particularly regarding grace periods, are critical and should be managed with professionalism by the staff, the foundation of this Enterprise location is strong. For New Yorkers prioritizing fleet diversity, payment flexibility, and the backing of a large company while supporting a women-owned local entity, this Forest Hills Enterprise office offers a powerful and accessible transportation solution. Customers are advised to book in advance, confirm all reservation details via phone, and arrive on time to ensure the best possible rental experience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
11201 Queens Blvd, Forest Hills, NY 11375, USA
Enterprise Rent-A-Car Reviews
teampricepick upcleanbranch managerairportparking2022ticketsthe office
★ 5★ 4★ 3★ 2★ 1Excellent on site personal service. Seemless transition to getting my vehicle with minimum wait time.Online booking was great but capturing online pricing promotions in my order was not.
October 14 · raymond allyTerrible service and company.I showed up to pick my car only to be told that “we have no car for you” from an unprofessional person who was shouting with attitude from across the office. Didn’t bother to come closer as he was too busy having a side conversation with a friend. When I said I have an email confirmation and that no one called me to let me know that there’s no car he said “well, you’re 45 mins late for picking up so it passed the grace period”. I asked where is this “grace period” listed on their website, he pointed to a poster on his wall. I then asked, as a customer who booked online, how am I supposed to know about a poster you have on your wall. He said “well, it’s nowhere on the website but that’s not my problem. I only see/care about what on my screen”.I understand that you might have overbooked on a Labor Day weekend or even if you gave my car to your friend. But at the minimum, they could’ve been at least semi-professional in communicating while I’m there or calling me to let me know & spare me the trip there.Never trust this location again with your business unless you’re willing to risk having to change your plans last second and unless you have high tolerance for some unprofessional customer service
August 30 · Mike YThe Forest Hills Enterprise is the best one I've ever been to, but I've not yet had a bad Enterprise experience no matter where I've gone. We love this place, and have used it almost exclusively for five years.
September 17 · C. S. E. CooneyGreat experience. Shout out to Renee for going out of the way and arranging a minivan for us from a different location..Definitely will be coming back if ever need be..
August 23 · Salman HamiraniVery bad experience, got a confirmed reservation today at 2pm but when i got to the location they told me thar all cars were sold out! How's that even possible?! And the solution that they give me was to visit the laguardia airport branch which was also sold out. It ruined my plan! Beware
August 15 · Zakaria
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