Ambulette

- 1805 Gravesend Neck Rd, Brooklyn, NY 11229

In the diverse and dynamic landscape of New York, accessible and reliable transportation is not just a convenience—it's a critical need for many residents. Ambulette, operating from its base in Brooklyn, NY, is a specialized service dedicated to fulfilling this need by offering essential handicapped transportation and wheelchair rental services. Unlike standard taxi or car rental agencies, Ambulette focuses entirely on providing safe, comfortable, and specialized transit for individuals with mobility challenges and other special requirements.

Ambulette functions as a vital link for New Yorkers requiring non-emergency medical transportation, personal errands, or long-distance travel, ensuring that mobility limitations do not become barriers to daily life. Their service is built around a commitment to providing vehicles that are fully equipped for wheelchair access, alongside a staff that understands the nuances of special needs transportation. From routine trips to Doctors Offices to essential Drop Offs, the core mission is to deliver professional, dignified, and Accessible Transportation across the New York region and beyond.

While the reviews offer a mixed perspective—highlighting both stellar, seamless coordination for critical journeys and serious customer service and timeliness challenges—the company’s capability to perform high-stakes tasks, such as safe, late-night, Long Distance transport for ill family members from JFK airport to New Jersey, showcases its capacity for dedicated and vital service when things align correctly. The overall service type remains indispensable for the community it serves.

Ambulette is strategically located at 1805 Gravesend Neck Rd in Brooklyn, NY 11229, USA. This address situates the service within the Southern Brooklyn area, making it a convenient provider for residents in neighborhoods like Sheepshead Bay, Gravesend, and nearby areas, while also facilitating quick access to major transit routes for broader New York City and Long Distance trips.

Accessibility at the company's facility is a key component of its specialized service. The location features a Wheelchair accessible restroom and dedicated Wheelchair accessible seating in its waiting areas. These amenities ensure that individuals requiring mobility support are accommodated from the moment they arrive at the office for consultations or paperwork. Furthermore, the transportation fleet itself is designed with Wheelchair Access as a fundamental feature, ensuring safe and easy boarding and disembarking for all passengers. The presence of a clean Restroom amenity also contributes to passenger comfort while on site.

Services Offered

• Handicapped Transportation Service: Specializing in transporting individuals with mobility issues.
• Wheelchair Rental Service: Providing access to necessary mobility equipment for clients.
• Accessible Transportation: Utilizing a specialized fleet of vehicles equipped with lifts and ramps for easy entry and exit.
• Specialized Transportation Service: Catering to individuals with unique or complex mobility and medical needs.
• Doctors Offices / Drop Off: Offering reliable transit for non-emergency medical appointments and necessary errands.
• Personalized Service: Focused on meeting individual client needs with a tailored approach to scheduling and assistance.
• Special Needs Transportation: Dedicated to serving clients with a wide array of physical or cognitive requirements.
• Long Distance Travel: Providing safe and comfortable transport for trips extending beyond the immediate New York City area, including to neighboring states like New Jersey.

Features / Highlights

• Specialization in Accessible Transport: The core business is entirely focused on Handicapped transportation service and Wheelchair rental service, ensuring a specialized and equipped fleet.
• Critical Service Reliability: Proven ability to execute complex, high-stakes trips, such as safe late-night airport transfers for ill passengers between major hubs like JFK and other states.
• Commendable Coordination and Communication: Instances of "stellar job" performance are tied directly to exceptional coordination, with named individuals praised for providing seamless communication links between the client and drivers.
• In-House Accessibility Amenities: The physical location is equipped with a Wheelchair accessible restroom and Wheelchair accessible seating, enhancing the on-site experience.
• Comprehensive Service Scope: Offers a wide range of trip types, including routine visits to Doctors Offices, all-important Drop Offs, and crucial Long Distance transport.
• Dedicated and Trained Staff (Variable): While some reviews indicate driver knowledge issues, other feedback commends the "kudos to the drivers" for safely completing complex and challenging transports.

Contact Information

To arrange for specialized transportation or to inquire about wheelchair rental options, you can reach Ambulette using the contact details provided below.

Address: 1805 Gravesend Neck Rd, Brooklyn, NY 11229, USA

Phone: (718) 646-1512

Mobile Phone: +1 718-646-1512

What is Worth Choosing Ambulette

Choosing a specialized transportation service in the New York metropolitan area requires careful consideration, particularly when dealing with special needs or mobility challenges. For New Yorkers, the decision to choose Ambulette must weigh the critical nature of its specialized offerings against reported inconsistencies in service delivery. What makes Ambulette worth choosing is its core specialization. In a city where standard transport often fails those with mobility issues, Ambulette is purpose-built to provide Accessible Transportation. This is evident in their fleet, which features Wheelchair Access, and their focus on Personalized Service for Doctors Offices visits and Special Needs Transportation.

The strongest positive evidence for choosing Ambulette is its proven capacity for managing complex and critical logistics. The ability to coordinate a safe, late-night, Long Distance transfer of an ill mother from JFK Airport in New York all the way to New Jersey demonstrates a high level of operational competence and dedication that is essential for critical family transport needs. For those with intricate travel requirements, such as post-hospital discharge or necessary Long Distance journeys, the service—when executed well—is invaluable.

However, potential customers should also be aware of and factor in the reported challenges. Feedback mentioning 2-to-3-hour wait times, unprofessional phone practices like being "left me on hold" or "busy signal" after transfers, and drivers lacking local knowledge (relying heavily on Waze and still getting lost) are significant concerns. Therefore, the choice of Ambulette may be most suitable for those with flexibility who prioritize the highly specialized nature of the vehicle and service over absolute guaranteed punctuality for every routine trip. For critical, coordinated journeys requiring exceptional dedication, like the successful airport transfer highlighted in the reviews, their capabilities—especially with a highly praised coordinator like Victoria—can be genuinely life-saving and seamless. For all clients, clear communication and proactive coordination with the Ambulette team are key to maximizing the chance of a positive experience.

Ambulette

1805 Gravesend Neck Rd, Brooklyn, NY 11229, USA