Drivo Rent A Car Introduce
Drivo Rent A Car is a Car rental agency serving the diverse transportation needs of New York City, particularly the bustling communities in Brooklyn. Strategically positioned on Coney Island Avenue, this agency offers a comprehensive fleet designed to cater to a wide spectrum of customers, from locals needing an affordable daily driver to groups requiring a Full Sized Van Rental or individuals seeking a premium Luxury Rental experience. The company’s stated goal is to provide a seamless and high-quality rental process, supported by a broad range of vehicle classes.
However, the customer experience at Drivo Rent A Car appears to be significantly varied, and potential renters should be aware of both the positive and negative reports. On one hand, staff members like Azam and Joe have been specifically praised in customer reviews for being "friendly, patient, and incredibly helpful," indicating a strong focus on personal customer support. On the other hand, serious concerns have been raised regarding vehicle condition and process efficiency. One customer reported receiving an "old, dirty Chevrolet" that was a "huge disappointment" after paying a premium rate, noting non-functional modern features like unstable CarPlay connectivity. Another recurrent complaint is the significant delay in the pickup process, with one reviewer noting it took "over an hour to get my car ready." Furthermore, detailed negative reports from other sources and locations suggest issues with unexpected post-rental charges, alleged insurance scams, and unauthorized fees related to upgrades or geo-fencing violations, suggesting a need for extreme vigilance when signing the rental agreement.
Location and Accessibility
The Brooklyn branch of Drivo Rent A Car is situated in a high-traffic area of South Brooklyn, making it highly convenient for those living or working in the Coney Island, Brighton Beach, and Sheepshead Bay areas.
- Address: 3221 Coney Island Ave, Brooklyn, NY 11235, USA
The agency’s physical location offers excellent practical amenities for New York users:
- Transit Convenience: The location is reportedly just a two-minute walk from the Coney Island-Stillwell Avenue subway station, served by the D, F, N, and Q lines. This proximity to a major transit hub is a massive benefit for customers using public transport to pick up or drop off their rental.
- Parking and Accessibility: Unlike many cramped city locations, Drivo offers On-site parking for customers. Crucially, the facility provides both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating a commitment to serving all members of the community.
The working hours for the Coney Island Ave branch are generally listed as Monday to Sunday, 8:00 AM to 7:00 PM, with after-hours drop-off available.
Services Offered
Drivo Rent A Car provides an extensive and well-categorized array of rental options to suit nearly every travel requirement in the New York region:
- Tiered Car Rental: A clearly defined selection including Economy Car Rental (like the Chevy Spark), Compact Car Rental (like the Hyundai Accent), Intermediate Car Rental (like the Hyundai Elantra), and Full Sized Car Rental (like the Nissan Altima).
- Utility and Group Transport: Offering practical vehicles for families, small groups, or moving tasks, such as Mini Van Rental, SUV Rental, and the spacious Full Sized Van Rental (ideal for large parties or business logistics).
- Premium Vehicle Access: Catering to special occasions or high-end business travel with a Luxury Rental category, including high-end vehicles often sought for weddings or VIP transport.
- Flexible Payments: Accepting major Credit cards and Debit cards, providing greater financial flexibility for customers booking their vehicle.
- Long-Term Rental Options: The company promotes options for weekly or longer-term rentals, which can be cost-effective for extended stays or projects in the NYC area.
Features / Highlights
The defining features and highlights of the Drivo Rent A Car experience at the Brooklyn location are a mix of strong functional advantages and significant service caveats:
- Highly Convenient Location and Accessibility: Its location near the Coney Island-Stillwell Avenue subway station is a major logistical advantage. Furthermore, the inclusion of Wheelchair accessible entrance and on-site parking is a significant benefit for customers.
- Exceptional Fleet Variety: The clear availability of rentals across every class, from Economy to Full Sized Van and Luxury, allows Drivo to serve nearly any customer request, whether for budget travel or a special event.
- Positive Staff Interactions: Specific agents are frequently cited for being helpful and professional, indicating that high-quality, personal customer service is possible at this location.
- Major Cautionary Note on Vehicle Quality: Numerous customer reports indicate a high risk of receiving older, poorly maintained, or dirty vehicles that do not match the expected quality for the price paid.
- Cautionary Note on Process Efficiency: Reports of long wait times (over an hour) at pick-up suggest potential operational inefficiencies that can impact a renter’s schedule.
Contact Information
To ensure the best experience and to clarify all details regarding vehicle condition, pricing, and policies, New York customers are strongly advised to contact Drivo Rent A Car directly:
- Address: 3221 Coney Island Ave, Brooklyn, NY 11235, USA
- Phone: (855) 550-0008
- Mobile Phone: +1 855-550-0008
When contacting the agency, customers should request clear, written documentation on the exact vehicle model, the final price inclusive of all fees and insurance, and explicit details on any distance or border restrictions (such as geo-fencing policies) to avoid the reported unexpected charges.
What is Worth Choosing
Drivo Rent A Car is worth choosing primarily for customers who highly value accessibility, fleet diversity, and neighborhood convenience in the South Brooklyn area. If you require a hard-to-find vehicle type like a Full Sized Van or a Luxury Rental, Drivo’s stock and competitive rates (as advertised) may be appealing. The on-site parking and proximity to a major subway hub are undeniable practical benefits for New Yorkers.
However, due to the serious and consistent nature of the negative reviews concerning vehicle quality, hidden fees, and long delays, a consumer must be prepared to be extremely proactive. Customers choosing Drivo should consider the following best practices to mitigate risk: take detailed, timestamped photos of the vehicle (inside and out) at both pick-up and drop-off; refuse any pressure for unrequested "upgrades"; and meticulously review the final contract, challenging any ambiguous or unexpected charges before signing. If you are prepared for this due diligence, Drivo Rent A Car can potentially offer the right vehicle at a convenient Brooklyn location; otherwise, customers prioritizing vehicle quality and a guaranteed seamless, stress-free experience may find other options more suitable.
Drivo Rent A Car Services
Car Rental Agency
- Car Rental
- Economy Car Rental
- Compact Car Rental
- Intermediate Car Rental
- Full Sized Car Rental
- SUV Rental
- Mini Van Rental
- Full Sized Van Rental
- Luxury Rental
Drivo Rent A Car Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
Drivo Rent A Car Photos










Drivo Rent A Car Location
Drivo Rent A Car
3221 Coney Island Ave, Brooklyn, NY 11235, USA
Drivo Rent A Car Reviews
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★ 5★ 4★ 3★ 2★ 1I recently had a great experience with Azam and Joe at Drivo. They were friendly, patient, and incredibly helpful, taking the time to answer my questions and ensure I understood every step. The service was top-notch and I felt well cared for throughout.My only gripe was that it took over an hour to get my car ready. Aside from that delay, I was very satisfied with their service and support and would gladly work with them again.
August 14 · lee VogelThe staff at pickup were polite and helpful, but the car itself was a huge disappointment. I paid $200/day with full insurance expecting a premium vehicle, but instead received an old, dirty Chevrolet with no built-in GPS. CarPlay kept disconnecting, which made driving stressful and unsafe. The service quality was far below the price I paid.
August 22 · Maria RuffConvenient location near train station. They have whole fleet of new cars in good condition, we got 2025 Hyundai Tuscon. Joe was very friendly and helpful during car pick up/drop off. Be aware that they have geo fence policy (depending on the state you are taking car, they may have daily fees). They require proof of full coverage insurance, if you don't have it, they have an option to purchase, rates start at ~$50 daily.
August 28 · Anna SamoylenkoThis was a terrible experience from start to finish. I felt scammed and frustrated the entire time. The car was not ready, I was charged for existing damage (a needle in the tire!), and then hit with an absurd $900+ repair bill for a few tiny scratches. This company is not transparent or honest with their customers. Their unprofessional communication and deceptive practices will end up costing you a lot more than you bargain for. Save yourself the headache and rent somewhere else.
August 06 · YossiJoe made the experience an absolutely perfect. His customer service skills are exceptional. He explained every charge ensuring all is understood. His service was so amazing I am considering making Ace rental car the official car rental company for my investment firm. He deserves great praise and recognition.
September 05 · Kevin Pena
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