Drivo Rent A Car

- 3221 Coney Island Ave, Brooklyn, NY 11235

Drivo Rent A Car is a Car rental agency serving the diverse transportation needs of New York City, particularly the bustling communities in Brooklyn. Strategically positioned on Coney Island Avenue, this agency offers a comprehensive fleet designed to cater to a wide spectrum of customers, from locals needing an affordable daily driver to groups requiring a Full Sized Van Rental or individuals seeking a premium Luxury Rental experience. The company’s stated goal is to provide a seamless and high-quality rental process, supported by a broad range of vehicle classes.

However, the customer experience at Drivo Rent A Car appears to be significantly varied, and potential renters should be aware of both the positive and negative reports. On one hand, staff members like Azam and Joe have been specifically praised in customer reviews for being "friendly, patient, and incredibly helpful," indicating a strong focus on personal customer support. On the other hand, serious concerns have been raised regarding vehicle condition and process efficiency. One customer reported receiving an "old, dirty Chevrolet" that was a "huge disappointment" after paying a premium rate, noting non-functional modern features like unstable CarPlay connectivity. Another recurrent complaint is the significant delay in the pickup process, with one reviewer noting it took "over an hour to get my car ready." Furthermore, detailed negative reports from other sources and locations suggest issues with unexpected post-rental charges, alleged insurance scams, and unauthorized fees related to upgrades or geo-fencing violations, suggesting a need for extreme vigilance when signing the rental agreement.

Location and Accessibility

The Brooklyn branch of Drivo Rent A Car is situated in a high-traffic area of South Brooklyn, making it highly convenient for those living or working in the Coney Island, Brighton Beach, and Sheepshead Bay areas.

• Address: 3221 Coney Island Ave, Brooklyn, NY 11235, USA

The agency’s physical location offers excellent practical amenities for New York users:

• Transit Convenience: The location is reportedly just a two-minute walk from the Coney Island-Stillwell Avenue subway station, served by the D, F, N, and Q lines. This proximity to a major transit hub is a massive benefit for customers using public transport to pick up or drop off their rental.
• Parking and Accessibility: Unlike many cramped city locations, Drivo offers On-site parking for customers. Crucially, the facility provides both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating a commitment to serving all members of the community.

The working hours for the Coney Island Ave branch are generally listed as Monday to Sunday, 8:00 AM to 7:00 PM, with after-hours drop-off available.

Services Offered

Drivo Rent A Car provides an extensive and well-categorized array of rental options to suit nearly every travel requirement in the New York region:

• Tiered Car Rental: A clearly defined selection including Economy Car Rental (like the Chevy Spark), Compact Car Rental (like the Hyundai Accent), Intermediate Car Rental (like the Hyundai Elantra), and Full Sized Car Rental (like the Nissan Altima).
• Utility and Group Transport: Offering practical vehicles for families, small groups, or moving tasks, such as Mini Van Rental, SUV Rental, and the spacious Full Sized Van Rental (ideal for large parties or business logistics).
• Premium Vehicle Access: Catering to special occasions or high-end business travel with a Luxury Rental category, including high-end vehicles often sought for weddings or VIP transport.
• Flexible Payments: Accepting major Credit cards and Debit cards, providing greater financial flexibility for customers booking their vehicle.
• Long-Term Rental Options: The company promotes options for weekly or longer-term rentals, which can be cost-effective for extended stays or projects in the NYC area.

Features / Highlights

The defining features and highlights of the Drivo Rent A Car experience at the Brooklyn location are a mix of strong functional advantages and significant service caveats:

• Highly Convenient Location and Accessibility: Its location near the Coney Island-Stillwell Avenue subway station is a major logistical advantage. Furthermore, the inclusion of Wheelchair accessible entrance and on-site parking is a significant benefit for customers.
• Exceptional Fleet Variety: The clear availability of rentals across every class, from Economy to Full Sized Van and Luxury, allows Drivo to serve nearly any customer request, whether for budget travel or a special event.
• Positive Staff Interactions: Specific agents are frequently cited for being helpful and professional, indicating that high-quality, personal customer service is possible at this location.
• Major Cautionary Note on Vehicle Quality: Numerous customer reports indicate a high risk of receiving older, poorly maintained, or dirty vehicles that do not match the expected quality for the price paid.
• Cautionary Note on Process Efficiency: Reports of long wait times (over an hour) at pick-up suggest potential operational inefficiencies that can impact a renter’s schedule.

Contact Information

To ensure the best experience and to clarify all details regarding vehicle condition, pricing, and policies, New York customers are strongly advised to contact Drivo Rent A Car directly:

• Address: 3221 Coney Island Ave, Brooklyn, NY 11235, USA
• Phone: (855) 550-0008
• Mobile Phone: +1 855-550-0008

When contacting the agency, customers should request clear, written documentation on the exact vehicle model, the final price inclusive of all fees and insurance, and explicit details on any distance or border restrictions (such as geo-fencing policies) to avoid the reported unexpected charges.

What is Worth Choosing

Drivo Rent A Car is worth choosing primarily for customers who highly value accessibility, fleet diversity, and neighborhood convenience in the South Brooklyn area. If you require a hard-to-find vehicle type like a Full Sized Van or a Luxury Rental, Drivo’s stock and competitive rates (as advertised) may be appealing. The on-site parking and proximity to a major subway hub are undeniable practical benefits for New Yorkers.

However, due to the serious and consistent nature of the negative reviews concerning vehicle quality, hidden fees, and long delays, a consumer must be prepared to be extremely proactive. Customers choosing Drivo should consider the following best practices to mitigate risk: take detailed, timestamped photos of the vehicle (inside and out) at both pick-up and drop-off; refuse any pressure for unrequested "upgrades"; and meticulously review the final contract, challenging any ambiguous or unexpected charges before signing. If you are prepared for this due diligence, Drivo Rent A Car can potentially offer the right vehicle at a convenient Brooklyn location; otherwise, customers prioritizing vehicle quality and a guaranteed seamless, stress-free experience may find other options more suitable.

Drivo Rent A Car

3221 Coney Island Ave, Brooklyn, NY 11235, USA