Avis Car Rental Introduce
For residents and visitors in the Cumming, Georgia area, finding a dependable and accessible car rental service is essential, whether you're traveling for business, planning a family trip around Forsyth County, or simply need a temporary replacement vehicle. Avis Car Rental at 518 Atlanta Rd offers a range of vehicles, including passenger vans, making it a key local resource for your transportation needs. Operating as both a general car rental agency and a van rental agency, this location strives to serve a variety of customer requirements with professional service and a flexible fleet.
The commitment of a major brand like Avis to local communities ensures a standard of quality and professionalism. However, as with any local business, the experience can be shaped by the franchise's specific management and attention to detail. Potential customers should always keep in mind that individual experiences vary, and while some local customers praise the staff for helpfulness and seamless upgrades, others have reported difficulties with unexpected charges and vehicle condition upon pickup. It's always a good practice to confirm all terms, including final pricing and vehicle condition, with the local agent at the time of rental.
For those living or working in North Georgia, including areas like Alpharetta, Canton, and Gainesville, the Cumming location provides a convenient option outside of the immediate Atlanta metro area's intense traffic. This "neighborhood" branch often caters to those who need a rental for a local need, such as an insurance replacement, a weekend getaway, or moving a group of people.
The Avis Car Rental branch is strategically situated in Cumming, Georgia, placing it centrally for residents of Forsyth County and the surrounding north Georgia region. Its location offers relatively easy access without the hassle of airport traffic, which is a significant advantage for local users.
The exact address for this convenient Cumming location is:
518 Atlanta Rd, Cumming, GA 30040, USA
You can find the office on Atlanta Road, typically positioned between Lake Center Parkway and Buford Dam Road, often in front of the Lakeland Plaza Shopping Center. Its proximity to major local roadways facilitates quick pickup and return. For those utilizing public transport or needing assistance getting to the location, the branch offers a Pick-up Service, though customers must call the local number directly to arrange this service upon confirmation of their reservation.
Accessibility is a key focus for this location, aiming to accommodate all customers. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot. These amenities ensure that all community members can easily access the rental services they need.
As a full-service Avis branch, the Cumming location provides various rental services and options for personal and business use. Being categorized as both a Car rental agency and a Van rental agency means a broader fleet selection is typically available.
- Passenger Car Rentals: A variety of vehicle classes are typically available, ranging from economy and compact cars for quick errands or fuel efficiency, to standard and full-size sedans for family comfort.
- Van Rentals: The location also specializes in van rentals, which is ideal for group travel, large families, or business teams. This can include minivans, as well as 12- or 15-passenger vans, depending on the current local fleet availability.
- SUV Rentals: Customers looking for more space and versatility for Georgia road trips or cargo often find options across various SUV sizes, from intermediate to premium and full-size models.
- Short-Term Rentals: Rentals for one day up to a week are easily accommodated for immediate local needs.
- Long-Term & Monthly Rentals: For extended vehicle needs, such as a replacement during a long repair or a temporary work assignment, long-term options are available, often providing cost savings over daily rates.
- After-Hours Returns: For customers needing to drop off a vehicle outside of the stated hours of operation, an after-hours return procedure is available. Customers are instructed to park the car on the lot, lock the doors, and place the keys in the designated drop box located near the front door. Responsibility for the vehicle ends after an Avis employee inspects it on the next business day.
This particular Avis Car Rental location in Cumming, GA, incorporates features designed to provide customer convenience and value.
- Active Military Discounts: A notable highlight is the availability of discounts for active military personnel. This is a significant benefit for our service members and their families in the Georgia area, providing a tangible thank you for their service.
- Acceptance of Major Payment Types: For maximum flexibility at the counter, the location accepts major payment methods, including Credit cards, Debit cards, and modern NFC mobile payments (e.g., Google Pay, Apple Pay). Customers should, however, note the corporate policy regarding debit card usage, as a second form of ID and a credit check may be required, and different authorization holds may apply.
- Wheelchair Accessibility: The commitment to accessibility is demonstrated through the wheelchair accessible entrance and designated parking lot.
- Free Pick-up Service: For customers who need transportation to the rental office, a free pick-up service is offered locally, provided they call the branch phone number listed on their reservation confirmation to arrange the service.
- Variety of Fleet Options: Being a dual Car and Van rental agency ensures customers have options from sedans to larger passenger vans, catering to virtually any transportation requirement.
For making reservations, inquiries, or arranging the free local pick-up service, customers can contact the Cumming branch directly.
Address: 518 Atlanta Rd, Cumming, GA 30040, USA
Phone: (678) 341-6857
Mobile Phone: +1 678-341-6857
Current operation hours, which are subject to change, especially on holidays, are typically: Sunday 9:00 AM - 3:00 PM; Monday - Friday 8:00 AM - 6:00 PM; and Saturday 9:00 AM - 3:00 PM.
Choosing Avis Car Rental in Cumming is a smart decision for many local customers in North Georgia due to several compelling reasons that combine brand reliability with local convenience.
The primary advantage is the dual nature of the business—offering both standard car and van rentals. This versatility is often missing at smaller, independent agencies. Whether you need an economy car for a solo business trip to Atlanta or a 12-passenger van for a church or team event to Lake Lanier, having a single reliable source for both needs simplifies the rental process.
Another strong factor is the convenience of its location. For residents of Cumming, Dawsonville, or even Johns Creek, avoiding the drive into the heart of Atlanta (or the airport) just to pick up a rental saves significant time and reduces travel stress. The easy accessibility, combined with the option of a free local pick-up service, underscores its focus on local user convenience.
Furthermore, the availability of Active military discounts is a significant benefit to our community's veterans and active service members, setting a positive tone for value. The acceptance of NFC mobile payments also demonstrates a modern approach to customer transactions, providing fast and secure payment options at the counter.
However, what truly makes any location worth choosing is excellent customer service. While some feedback indicates challenges related to corporate billing and vehicle cleanliness, positive reviews highlight seamless, personalized service, free vehicle upgrades when reserved models were unavailable, and generally quick and easy pick-up and drop-off processes. For example, one customer praised the local owner for a free upgrade to an SUV when the reserved smaller car was unavailable and for accommodating a two-week extension with minimal hassle. This suggests that the local team is capable of going above and beyond to ensure customer satisfaction.
To maximize your positive experience with Avis Car Rental in Cumming, always book your reservation in advance, confirm the total estimated charges and any specific local policies (like for additional drivers or unexpected extensions) with the local team before signing the agreement, and inspect your vehicle thoroughly before leaving the lot. By combining the global reliability of the Avis brand with the convenience and dedicated service available at this local Cumming branch, you can secure the right vehicle for your needs and enjoy your journey throughout Georgia and beyond.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental Reviews
managerpickuppricesbookairportownermoneywheelSUVcleanliness
★ 5★ 4★ 3★ 2★ 1If I could give less than one star, I would! This place charged us a mysterious charge with no explanation approximately 6 weeks after we returned the rental car. The first car they rented us broke down in the middle of the fast lane on the highway. We were told not to worry about refueling that vehicle and to try to get it to a nearby location as it would be over four hours before they could get someone to us. We were then later charged a fuel fee as well. Terrible customer service!Update 6/19/2025I sent the e-mail for assistance as requested on 6/12/2025. There has been no reply whatsoever from anyone at Avis. On 6/17/2025, I once again called the local location where I rented the vehicle. They were helpful in looking into this for me, however after they checked into the matter, I was told they were not responsible for taking the money and that it had to have come from corporate. I was also told this far out, it would almost have to be from unpaid tolls or citations. We were never on any toll roads & did not receive any citations. I was given the number to corporate customer service. I spent over 30 minutes on the phone to ultimately be told they charged me for an extra driver and a $23 fee that gets charged every time the vehicle goes on the road. When we rented the vehicle we were told if we cancelled our reservation and re-booked it through Costco, the extra driver would be free. After some discussion, the manager at the local location agreed to waive the fee for the extra driver. 5 weeks later, corporate decides to charge us in contradiction to our agreement with the local agent. I also do not understand if this $23 fee gets charged each time a vehicle is rented, why did it take 5 weeks?? I have rented vehicles from Enterprise and also with Budget in the past. I have never had this type of issue. I can only say, for me this feels like unscrupulous business practices. Whoever is reading this from Avis, please don’t waste either of our time by telling me to e-mail and you want to help. I did e-mail and received nothing. I am including photos of the vehicle condition when we picked it up as well to show it was not cleaned when we got it.
June 19 · Sandi RoeThis is the third rental my family has conducted with this franchise this year. The first 2 for business and this last for personal due to an accident. I had the pleasure of working directly with the owner with an online reservation. When I arrived, the smaller car I reserved was unavailable so he put me in a free upgrade to an SUV. I was able to keep the car for an additional 2 weeks with no issues and a nominal extension fee. Pick up and drop off were seamless and quick. Will definitely rent from this location again!
June 28 · Kenny MorganI wish that I could leave less than one star.The car was nice, but the people are rude. The best part? Being charged extra fees with no disclosure or explanation. You think you are saving money by opting for the smaller guys, but you end up paying more because they add extra once you've turned it in.
August 31 · FireflyI am writing to express my sincere appreciation for the excellent service I consistently receive whenever I rent a car from your company. You are the only car rental service I prefer to use.I have always been treated exceptionally well, and my needs have always been accommodated. I have never encountered any problems with your service and truly appreciate your flexibility.I will definitely remain your customer for a long time to come.
May 09 · Joy DavidThis isn't a corporate AVIS location. It's ran by a third-party. Cars are infrequently available at this location, even with advance reservations -- over 3/days! There is a persistent shortage of vehicles, and staff often ask you to call back later without guaranteeing a car will be available. Customer service here is generally unhelpful, so don't waste your time getting upset. Really you may not be able secure a vehicle at your desired time if you rent from here. Unless you have significant flexibility, it's wise to consider other rental options in the area.
July 03 · Kernbee
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