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Avis Car Rental
- 4800 Briarcliff Rd NE, Atlanta, GA 30345

Car rental agency, Van rental agency ★3.0

4800 Briarcliff Rd NE, Atlanta, GA 30345, USA

3.0
They didn’t have a car available when I showed up even though I made the reservation a week before hand. I saw the other reviews stating similar issues but was hopeful those were only one off occasions and making a reservation a week beforehand would ensure a car would be there. But they didn’t have a car available.Plus, it doesn’t appear you can directly talk to a staff person onsite? I called the number listed for the location a day before pick up to confirm that they would have a car. Apparently I got routed to an offsite customer service agent who told me a car would be available. There was no indication this person wasn’t actually at the location. When I asked the guy working at this location about this he responded with “oh the corporate customer service agents always tell people there are cars available”. WTH?I will say the guy working there was nice, sympathetic and called another location to see if they had any cars available. So no complaints on customer service. They did not have any cars at the other branch so I ended up having to go to Enterprise.I would love to use this location for future rentals because it is very convenient for me but I can’t use a location where I can’t have strong assurance that a car will be available. - Heather Bowman
Avis Car Rental Overview Intro Detail Photos Location Reviews

Avis Car Rental Introduce

Introduction / Overview of Avis Car Rental in Atlanta, GA

Avis Car Rental, a globally recognized name in vehicle hire, maintains a conveniently located neighborhood branch in Atlanta, Georgia, specifically situated at the Northlake Mall. Serving residents of Dekalb County and the wider Metro Atlanta region, this location offers a wide range of rental solutions for personal, family, and business travel within the Peach State. As a full-service car and van rental agency, this Avis branch ensures that whether you need a compact car for navigating downtown Atlanta traffic, a full-size sedan for a comfortable trip down I-75, or a large passenger van for a group outing to Stone Mountain Park, there is a vehicle to meet your specific needs.

This Atlanta location is part of Avis’s commitment to providing reliable, quality vehicles and customer-focused services right where local users live and work, moving beyond traditional airport-only rental operations. The branch is known for offering special considerations, such as discounts for active military personnel, and is designed with accessibility in mind, featuring wheelchair-accessible entrances and parking. While offering the convenience of being located in a high-traffic retail area, potential renters, particularly those reliant on strong certainty of vehicle availability, should take note of customer feedback, which suggests confirming reservations directly to manage expectations, especially given the high demand typical of Atlanta-area neighborhood locations.

The vehicle selection at this Avis location typically spans from economical small cars, which are perfect for local errands and saving on gas, all the way up to luxury sedans, premium SUVs, and various passenger vans. Payments are flexible, accepting major credit cards and debit cards (subject to specific rental policies and requirements for authorization holds). This flexibility is designed to make the rental process as smooth as possible for a diverse Atlanta customer base.

Location and Accessibility within Northlake Mall

The Avis Car Rental branch is situated at a strategic neighborhood location within the Northlake Mall in Northeast Atlanta, providing excellent access for those living and working in the Tucker, Embry Hills, and Briarcliff areas of Georgia.

The official address for this branch is 4800 Briarcliff Rd NE, Atlanta, GA 30345, USA.

Finding the counter inside the large mall complex is made straightforward by following the general directions provided by the company, though some customers have noted it can be initially difficult to locate.

  • Counter Location: The Avis counter (Suite 1113) is located inside the Northlake Mall, often described as being right at the entrance inside the food court area, typically on the backside of the mall. Customers are generally advised to drive towards the food court entrance for the most direct route to the counter.
  • Vehicle Pick-up and Return: Vehicles are typically kept on-site. The car return area is located near the loading dock, which is often described as the space between the back of the mall building and the adjacent Emory Healthcare facility. Clear signs should guide customers for returns.
  • Local Accessibility: For customers without transportation, the branch offers a Pick-up Service, which requires calling the location directly to arrange for the free service. This is a valuable feature for local residents who need a rental but have no current means of transport to the mall.
  • Physical Accessibility: The location prioritizes access for all customers, featuring a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot.

Operating hours for this branch are generally Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM, with the facility typically closed on Sunday. Customers should always confirm these hours directly, especially around holidays.

Comprehensive Rental Services Offered

This Avis Car Rental location provides a wide spectrum of rental options to cater to various needs, from short-term leisure use to extended business travel throughout Georgia.

  • Car Rental Agency: Offering a full fleet of passenger vehicles across multiple classes, including Economy, Compact, Intermediate (like the Toyota Corolla or similar), Standard, Full-Size (like the Toyota Camry or similar), Premium, and Luxury vehicles.
  • SUV and Crossover Rentals: Available in sizes ranging from Intermediate SUVs (like the Toyota Rav4 or similar) to Full-Size SUVs (like the Ford Expedition or similar), perfect for families and travelers needing extra luggage capacity for trips outside of Atlanta.
  • Van Rental Agency: Specializing in larger vehicle needs, with Minivans (like the Chrysler Pacifica or similar) and large Passenger Vans (including 12- and 15-passenger models like the Ford Transit or similar), ideal for sports teams, large family gatherings, or group travel.
  • Specialty Vehicle Rentals: The fleet can also include Convertibles (like the Ford Mustang Convertible or similar) and Pickup Trucks (like the Toyota Tacoma or similar), catering to specific driving preferences or utility needs.
  • Monthly and Long-Term Car Rental: Avis Flex programs provide long-term rental options for periods ranging from 15 days up to 11 months, offering competitive rates, no long-term commitment, and the potential for easy vehicle swaps, which is a great alternative to a short-term lease for temporary residents or those needing emergency replacement.
  • Additional Rental Products: Customers can enhance their rentals with extras like GPS navigation systems, child safety seats, and various protection and coverage options, including Loss Damage Waiver (LDW).
Distinguishing Features and Highlights

The Avis branch at Northlake Mall provides several key features designed to offer value and convenience to its local Georgia customers.

  • Active Military Discounts: The branch offers discounts specifically for active military personnel, recognizing and supporting the service of local military families and individuals.
  • Wheelchair Accessible Facilities: Commitment to accessibility is evident through the provision of a wheelchair accessible entrance and a designated wheelchair accessible parking lot, ensuring ease of use for customers with mobility challenges.
  • Flexible Payment Options: This location accepts payment via both major Credit Cards and Debit Cards, providing financial flexibility for the rental transaction. Note that a credit check and a second form of ID may be required when using a debit card, along with a specified authorization hold.
  • Pick-up Service Available: A free pick-up service is offered, whereby local renters can call the location directly to be collected, a significant convenience for those residing nearby who cannot get to the mall immediately.
  • Brand Reliability and Network: Renting from a major global brand like Avis provides customers with the assurance of a large, well-maintained fleet and access to a broad customer service network, though customers should be mindful that corporate customer service agents may not have real-time visibility on a specific local branch's inventory.
  • Avis Preferred Program Benefits: Frequent renters can benefit from the Avis Preferred program, which offers perks such as skipping the counter, express checkout, and potential free upgrades, streamlining the entire rental experience.
Contact Information and Operations

For making a reservation, confirming vehicle availability, or arranging a local pick-up service, customers should use the following direct contact information for the Northlake Mall location.

  • Address: 4800 Briarcliff Rd NE, Atlanta, GA 30345, USA (Inside Northlake Mall, Suite 1113 near the Food Court entrance)
  • Primary Phone: (770) 939-0484
  • Mobile Phone (as listed): +1 770-939-0484
  • Operating Hours: Monday – Friday: 8:00 AM – 5:00 PM; Saturday: 8:00 AM – 12:00 PM; Sunday: Closed (Always verify current hours directly with the location)

The importance of calling the local number for any inquiries requiring on-site staff action is highlighted by customer experiences, which suggest corporate lines may not accurately reflect the immediate, real-time inventory status at the mall location. This is especially true when attempting to confirm a reservation.

What is Worth Choosing this Avis Location

Choosing the Avis Car Rental location at Northlake Mall is a smart move for many Atlanta residents and visitors due to its combination of brand quality and neighborhood convenience.

Proximity and Convenience: For those living or working on the northeast side of Atlanta (in areas like Tucker, Northlake, or Emory), this location eliminates the necessity of driving to the often-congested Hartsfield-Jackson Atlanta International Airport (ATL) rental car center. Its placement within a commercial center like Northlake Mall means it is already part of the community’s regular routine, making pickup and return logistically simpler than an airport branch. The free local pick-up service is an invaluable amenity for non-airport renters.

Diverse and Long-Term Solutions: The full range of vehicle types, from small economy cars up to 15-passenger vans, ensures that nearly every transportation need is covered, from solo business travel to large group outings. Moreover, Avis's robust monthly rental options, often with discounted rates and no long-term lease commitment, provide an excellent, cost-effective solution for anyone in Georgia needing a vehicle for an extended period, such as for emergency car replacement, temporary job assignments, or prolonged visits.

While customers should be proactive in confirming the physical availability of their reserved vehicle by contacting the local number directly—a common recommendation for neighborhood car rental spots across the industry—the quality of the vehicles, the accessibility features, and the special discounts available make the Avis at Northlake Mall a strong, reliable, and convenient local choice for the Georgia traveler. The on-site staff's demonstrated commitment to customer service, even when faced with inventory challenges, reinforces the value of this local branch.

Avis Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Avis Car Rental Photos

Avis Car Rental Picture 1Avis Car Rental Picture 2Avis Car Rental Picture 3Avis Car Rental Picture 4Avis Car Rental Picture 5Avis Car Rental Picture 6Avis Car Rental Picture 7Avis Car Rental Picture 8Avis Car Rental Picture 9Avis Car Rental Picture 10

Avis Car Rental Location

Avis Car Rental

4800 Briarcliff Rd NE, Atlanta, GA 30345, USA

Avis Car Rental Reviews

An average rating of ★3.2 from 133 user reviews.

mallcallnumberpick upmorningfeedoorspayairportwebsite

★ 5★ 4★ 3★ 2★ 1

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