Enterprise Rent-A-Car

- 901 N Queen St, Martinsburg, WV 25401

For residents and visitors in the Eastern Panhandle of West Virginia, securing reliable and convenient transportation is crucial for navigating the region’s mix of historical cities and scenic, winding roads. The Enterprise Rent-A-Car branch located on North Queen Street in Martinsburg, WV, serves as a key local resource for car and van rentals, whether you need a replacement vehicle, transportation for a business trip, or a spacious van for a group excursion.

Enterprise is a globally recognized brand known for its extensive fleet and focus on the local, "home-city" rental market—a significant advantage for West Virginia users relying on their service for insurance replacements or quick local travel. This specific Martinsburg location further distinguishes itself by being identified as a women-owned business, contributing to the diversity of the local economic landscape. It offers a variety of vehicles, from small, fuel-efficient sedans to larger SUVs and passenger vans, all backed by the Enterprise commitment to customer service and convenience.

However, potential customers should be aware that the local service experience can be highly varied, as reflected in public feedback. While some customers consistently report friendly, professional staff, clean vehicles, and a smooth, efficient process, other reviewers have unfortunately detailed extremely negative interactions involving rudeness, poor communication, and even allegations of discriminatory behavior during the rental process. These conflicting reports emphasize the necessity for West Virginia renters to engage in careful preparation and maintain clear, documented communication with the branch staff to ensure a positive outcome.

The information below provides a detailed look at the Martinsburg Enterprise branch, highlighting its services, unique features, payment options, and essential contact information to help you navigate your rental needs successfully.

The Enterprise Rent-A-Car branch is situated on a primary thoroughfare in Martinsburg, West Virginia, making it easily accessible for local residents and those traveling from surrounding areas in Berkeley County and the Eastern Panhandle. Its non-airport location is highly convenient for customers who require a replacement or temporary vehicle while staying in the city.

The specific address for this central West Virginia rental facility is:

901 N Queen St, Martinsburg, WV 25401, USA

The location’s position on North Queen Street provides straightforward access to major local roads and Interstate 81, a critical corridor for traveling throughout West Virginia and into neighboring states like Maryland and Virginia. Furthermore, the branch is dedicated to ensuring an inclusive experience for all patrons by providing key accessibility features:

• Wheelchair accessible entrance: Facilitating easy access to the rental office for customers with mobility needs.
• Wheelchair accessible parking lot: Providing designated, convenient parking spaces directly on site.

These features demonstrate the location's commitment to serving the entire community effectively.

As a full-service car and van rental agency, the Martinsburg Enterprise branch provides a wide array of services designed to cover virtually every personal and small business transportation requirement within the West Virginia region.

• Car Rental Agency Services: Offering a diverse fleet that includes economy cars, compact cars, mid-size sedans, full-size cars, various classes of SUVs (Standard, Premium), and specialized vehicles like pickup trucks and luxury models, catering to individual, family, and business needs.
• Van Rental Agency Services: Providing spacious vehicles essential for group travel, including minivans (e.g., for families or small groups) and 12- or 15-passenger vans (subject to specific corporate requirements) for larger organizations, churches, or school events.
• Onsite Vehicle Pick-up and Drop-off: Facilitating the entire rental process on location, including vehicle inspection, contract signing, and key handover.
• Insurance Replacement Rentals: Specializing in providing temporary rental cars to customers whose personal vehicles are undergoing repair following an accident or damage claim, often coordinating directly with insurance carriers.
• Multiple Payment Options: Accepting various forms of payment, including major Credit Cards, Debit Cards, and utilizing NFC mobile payments for a quick, contactless checkout experience. Note that non-airport Enterprise locations may require additional verification or documentation when a debit card is used to secure the rental.

The Enterprise location in Martinsburg stands out in the local West Virginia market due to several distinct features and highlights:

• Identifies as Women-Owned: Operating under a women-owned business identity, which may appeal to customers who value supporting diverse local enterprises in the Martinsburg community.
• Active Military Discounts: Providing valuable discounts or special offers for active duty military personnel, a crucial benefit given the proximity to several military and government facilities in the tri-state area. Customers should always confirm the specifics of any applicable military discount upon booking.
• Payment Technology: Enhancing transactional convenience by accepting modern NFC mobile payments, alongside traditional credit and debit cards, streamlining the final payment process.
• Customer Process Refinements: Some customers note improvements in the rental process, such as adding the final payment step at the end of the vehicle walk-around, which can simplify the process and improve clarity on charges.
• Commitment to Cleanliness: Positive reviews frequently mention the staff's attention to detail regarding vehicle upkeep, with cars consistently reported as clean and smelling fresh—a significant factor in customer satisfaction.

To make a reservation, confirm vehicle availability, or inquire about specific documentation and policies, especially regarding insurance rentals or debit card requirements, please contact the Martinsburg branch directly using the details below:

Address:901 N Queen St, Martinsburg, WV 25401, USA

Phone:(304) 264-2400

Mobile Phone:+1 304-264-2400

For West Virginia residents and visitors, choosing Enterprise Rent-A-Car in Martinsburg is worthwhile primarily for the brand's strength in the local replacement market. Enterprise is renowned for working seamlessly with insurance companies, making it the top choice when your personal vehicle is out of commission—a frequent need in any active community. The convenience of their North Queen Street location, outside of the airport, is perfectly suited for those who live or work nearby and require a simple, quick pick-up.

The branch’s unique highlights—its identity as a women-owned business, the inclusion of active military discounts, and its modern NFC payment capabilities—offer distinct advantages over competitors, providing value and supporting community demographics. Furthermore, the commitment to maintaining a clean and fresh fleet, as noted by positive customer reviews, contributes significantly to a comfortable rental experience for local users.

However, the decision to rent here must be made with caution due to the severe negative feedback concerning staff conduct and alleged discrimination. While the professional nature of the service is sometimes praised, the serious claims of poor treatment, including asking for unusual identification (proof of marriage) and outright cancellation of a confirmed reservation due to racial bias, suggest significant variability in the quality of service provided by individual employees.

Therefore, while the core offering is strong, proactive steps are absolutely essential:

• Verify All Documents: Before arriving, review Enterprise’s official "Renter Requirements" online, particularly for debit card usage, additional drivers (spouse is free, others incur a charge), and any specific ID requirements for non-local addresses.
• Document Everything: Keep a record of your online reservation confirmation, any communication with the branch, and the name of the employee assisting you.
• Confirm Policies: If you are an insurance-claim renter or require an exception (like a younger driver fee waiver), call the Martinsburg branch in advance to confirm the details and ensure the local staff have everything processed correctly in their system.

By utilizing the branch's features while maintaining professional, documented communication, West Virginia customers can mitigate potential issues and benefit from the wide selection and local convenience that Enterprise Rent-A-Car on North Queen Street has to offer.

Enterprise Rent-A-Car

901 N Queen St, Martinsburg, WV 25401, USA