Avis Car Rental Introduce
For residents across Prince George's County and the greater Maryland area, reliable local transportation is a necessity, whether for a weekend trip to the shore, a business meeting in Annapolis, or simply navigating daily life while your personal vehicle is in the shop. Avis Car Rental, situated in the bustling community of Bowie, MD, serves as a key resource for a diverse range of vehicle needs. This location acts as a comprehensive **Car rental agency** and a dedicated **Van rental agency**, offering the versatility of a large corporate fleet combined with the convenience of a neighborhood location.
As a neighborhood branch, this Avis facility is focused on providing practical, flexible rental solutions for local Maryland users. The fleet typically includes everything from compact, fuel-efficient sedans like the Kia Rio and Toyota Corolla for commuters, to spacious Full-Size SUVs and Minivans for family excursions or larger groups. The ability to rent a **Passenger Van** (including 12- and 15-passenger models) is a significant advantage for groups traveling to events, sports teams, or those organizing large family gatherings across the DMV area.
The brand's national reputation provides a level of quality control and process efficiency. However, as with any local service provider, the in-branch experience can vary, as reflected in customer feedback. While some customers praise the staff as "friendly, attentive, and professional," others have reported issues with professionalism, reservation handling, and overall customer service. This highlights the importance for Maryland users to maintain clear communication, confirm all reservation details, and perhaps enroll in loyalty programs like Avis Preferred for a streamlined experience.
Ultimately, this Bowie location is designed to cater to the everyday and special occasion transportation requirements of the community, backed by the extensive resources of a major international rental provider.
The Avis Car Rental location is conveniently situated in Bowie, MD, a rapidly growing and well-connected city in Prince George's County. Its prime positioning makes it easily accessible for residents of Bowie, Crofton, Upper Marlboro, and surrounding areas.
The precise address for the rental office is:
3831 Evergreen Pkwy, Bowie, MD 20716, USA
This address places the agency near the intersection of Highway 197 (Collington Rd) and Northview Drive, often referred to as being in the Shoppes at Bowie Town Center area. This location is easily accessible from major roads, providing an advantage over airport-only rental desks for local Maryland customers. The surrounding area offers additional amenities and retail options, making it convenient for customers to complete errands before or after picking up their rental vehicle.
A key highlight of this location is its commitment to physical accessibility. The facility offers a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**. This ensures that all customers, regardless of mobility needs, can easily navigate the process of picking up or dropping off their vehicle on-site. The branch typically offers **Onsite services**, meaning the entire rental transaction, from counter to car lot, is handled at this single location.
The Avis location in Bowie provides a broad array of services designed to meet diverse short-term and extended vehicle needs for the Maryland community.
- Passenger Car Rentals: A comprehensive selection of vehicles ranging from economy and compact models for maximum fuel efficiency, to intermediate and full-size sedans like the Toyota Camry for comfortable family or business travel.
- Specialty Vehicle Rentals: Offering various classes of SUVs (Intermediate, Standard, Premium) and Minivans (like the Chrysler Pacifica), ideal for weekend getaways, moving items, or large group transport.
- Van Rentals: Specific classification as a **Van rental agency**, specializing in both Minivans and larger **12-Passenger Van** and **15-Passenger Van** options, which are essential for church groups, team travel, and event shuttles.
- Onsite Services: All core rental operations, including vehicle pickup, return, and contract signing, are handled with **Onsite services** for maximum customer convenience at the 3831 Evergreen Pkwy address.
- One-Way Rentals: The ability to book a vehicle at this Bowie location and drop it off at another Avis location, often essential for regional travel out of Maryland.
- Payment Flexibility: Accepting multiple forms of payment, including **Credit cards**, **Debit cards**, and modern **NFC mobile payments**, catering to the diverse preferences of local customers.
Beyond the standard vehicle offerings, this Avis location provides specific features that enhance the rental experience, particularly for local residents and service members in the region.
- Active Military Discounts: A significant highlight is the availability of **Active military discounts**. Avis offers substantial savings (up to 35% off PAY NOW rates) to U.S. military veterans, active-duty military, National Guard & Reservists, and their immediate families, especially those enrolled in partner programs like WeSalute+. This is a valuable benefit for the large military community in Maryland and the wider D.C. area.
- Payment Flexibility: The acceptance of **Debit cards** and **NFC mobile payments** offers convenience that is highly valued by local consumers who may prefer not to use a credit card for all transactions. Note that using a debit card often involves stricter financial requirements and holds, which renters should verify beforehand.
- Loyalty Program Benefits: As a corporate location, customers can leverage national programs like Avis Preferred. This program allows members to skip the counter and proceed directly to their vehicle, a feature that greatly speeds up the rental process, especially during peak travel times.
- Accessible Facilities: The provision of a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** ensures that the location is compliant and welcoming to customers with diverse accessibility needs, reflecting an important standard of public service.
- Variety of Vehicle Classes: The combined function as a **Car rental agency** and a **Van rental agency** means that whether a customer needs an economy car for a few days or a large passenger van for a school trip, the inventory is designed to cover a vast spectrum of transportation requirements for Maryland families and organizations.
For reservations, inquiries about fleet availability, or questions regarding specific policies at the Bowie location, local Maryland customers can reach Avis Car Rental at the following contact points.
Address: 3831 Evergreen Pkwy, Bowie, MD 20716, USA
Phone Number: (301) 262-0514
Mobile Phone: +1 301-262-0514
The regular operating hours are typically Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM. Customers are strongly encouraged to call ahead to confirm holiday hours and vehicle availability, especially before visiting, as inventory and operational schedules can fluctuate.
For a customer in the Maryland region, choosing the Avis Car Rental location in Bowie, MD, offers a blend of national reliability and local convenience. What is particularly worth choosing here is the combination of fleet versatility and customer-focused incentives. The ability to secure both a standard passenger car and a specialized van at one centralized, accessible location simplifies logistics for both personal and business users across Prince George's County. This dual function as a **Car rental agency** and **Van rental agency** is a major time-saver for anyone coordinating group transport or moving large items.
Furthermore, the availability of **Active military discounts** is a huge financial draw for the substantial military population in Maryland. Leveraging a pre-arranged discount with a national brand can result in significant savings that smaller, independent rental agencies may not be able to offer. The flexible payment methods, including the acceptance of **Debit cards** and **NFC mobile payments**, also cater to modern consumer preferences for convenience and financial flexibility.
While user reviews indicate a strong potential for exceptional service ("friendly, attentive, and professional"), they also serve as a cautionary note about the variable nature of customer interaction, urging renters to take proactive steps: confirm all details, use the direct local phone number, and utilize the Avis Preferred program to maximize the chance of a streamlined, counter-skipping experience. By being prepared and leveraging the advertised features—especially the specialized vehicle offerings and military benefits—Maryland customers can make the most of what this well-positioned Bowie location has to offer.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos






Avis Car Rental Location
Avis Car Rental
3831 Evergreen Pkwy, Bowie, MD 20716, USA
Avis Car Rental Reviews
managementphonehospitalityspellingdesknumbercleanownerpassengerssmell
★ 5★ 4★ 3★ 2★ 1EXTREMELY POOR CUSTOMER SERVICE!!!! Deep dissatisfaction with the service on 10/10/2025. I had a reservation that was inexplicably canceled without my knowledge. Upon arriving at the location to inquire, I encountered two front desk clerks — Tiffany and Maechea (not sure if this is the correct spelling) — whose conduct was shockingly unprofessional and unacceptable.Both employees were rude, nonchalant, and dismissive from the start. Rather than assist in resolving the issue, they were quick to deflect blame onto third parties and showed no willingness to take ownership or offer a solution. When they proudly read out a phone number supposedly used to contact me about the cancellation, it turned out to be incorrect.Despite this clear mistake on their part, neither of them offered an apology or even acknowledged the error. Instead, they doubled down, stating, “Well, that’s what’s in the system,” as if that excused the situation.Tiffany, in particular, was especially aggressive and unprofessional — raising her voice, snapping her neck, and behaving in a manner that was both confrontational and discourteous. At no point did either representative make any real effort to assist us in locating another vehicle or offer alternatives, even though it was nearing closing time. Their attitude was essentially: “It’s not our fault, and it’s not our problem.”When I asked for their names to report the experience to corporate, they responded with further attitude and condescension, making it clear they did not care about customer service or accountability.To add insult to injury, they attempted to flip the narrative by suggesting that I was being condescending, when I was simply trying to advocate for a resolution after being met with hostility.To be clear, this entire situation stemmed from no fault of my own. Yet instead of compassion, professionalism, or problem-solving, I was met with resistance, blame-shifting, and a lack of basic courtesy.Recommendation to Avis Budget: Tiffany and Maechea are extremely poor representatives of your brand. Their behavior reflects terribly on your company and undermines the customer experience you presumably strive to provide. I urge you to investigate this incident seriously, provide appropriate training or disciplinary action as needed, and ensure that no other customer is subjected to such a disappointing experience.
October 10 · PatriciaI had a great experience at this location. The staff were friendly, attentive, and made sure everything went smoothly from start to finish. The atmosphere was welcoming and the service exceeded my expectations. I really appreciated how professional and helpful everyone was throughout my visit. I’ll definitely be back soon and would highly recommend this place to others!
August 20 · Tobi FagbuyiNEVER RENT FROM HERE! Showed up at my scheduled time of 11am and was told there were NO CARS AVAILABLE. The first agent asked my name and walked away without saying a word. Then the owner came in and relayed that they did not have any cars. I asked why didn’t someone call me before I drove all the way to the here and the answer was “I’m not sure why you weren’t in the group of people we had to call this morning” I will be sure to relay to everyone I know…DO NOT RENT FROM THIS AVIS/BUDGET - the one in Bowie. This is actually the second time I’ve had an issue there. STAY AWAY!!!
July 11 · Tanya CookTerrible customer service! The rental that I received from them had a flat tire from the tire being from 2017 from being dry rotten. So I called the national line and told me to come to this location and switch out my loaner and confirm that they had rentals. So when I get there they told me that they don't and really felt like the rep at the branch didn't really care. So now I have to drive around with a donut with no resolved. I will never rent from them again and I see why they have a 3.7 ratings! Terrible service!!
March 05 · Michael ParkerI really enjoyed my experience rent at the Bowie. Cars and staff were amazing!! Check out and check in was awesome. I will always come to this location!
April 15 · Elijah Suzuki24
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