Hertz Car Rental - Wilkes Barre - Kidder Street

- 360 Kidder St, Wilkes-Barre, PA 18702

For residents and visitors in Northeastern Pennsylvania’s Wyoming Valley, having reliable access to rental vehicles is often necessary for everything from short trips to the Poconos, longer journeys across the state, or simply having a replacement vehicle while a personal car is being repaired. The Hertz Car Rental agency located on Kidder Street in Wilkes-Barre, PA, is positioned to serve these needs, offering the backing of a national brand combined with the unique advantage of local ownership.

Specifically, this branch at 360 Kidder St proudly identifies as a women-owned business, bringing a local, community-focused perspective to the car rental experience. They provide a range of vehicles and services, including essential cargo van rentals, catering to both personal and business logistics. The location also makes a point of welcoming military families by offering active military discounts, reflecting a commitment to those who serve the greater Pennsylvania region.

It is important for prospective renters in the Wilkes-Barre area to be aware that the customer service experience at any local branch can be highly variable. While the business offers valuable services and vehicle options, public customer feedback has raised serious concerns regarding vehicle maintenance protocols and reservation fulfillment. Some customers have expressed frustration over reported issues with rental car safety features, suggesting that detailed inspection of the vehicle upon pickup is critical. Other feedback highlights challenges with reservations and perceived unprofessionalism in handling customer issues, particularly concerning pre-paid bookings where the reserved vehicle class was reportedly unavailable. Therefore, while this Hertz location offers convenience and specific vehicle types, renters are advised to approach their booking with a clear understanding of their reservation details and to be diligent during the vehicle inspection process.

The Wilkes-Barre - Kidder Street Hertz Car Rental office is situated in a key commercial area of the city, offering high accessibility for local Pennsylvania users:

• Address: 360 Kidder St, Wilkes-Barre, PA 18702, USA. The location is easily found on a major retail corridor in Wilkes-Barre, close to many shopping centers and business parks.

• Regional Access: Kidder Street provides direct access to the Interstate 81 corridor, which is the primary route for travel throughout the Wyoming Valley, including Scranton and points north, and Harrisburg to the south. This makes it a strategic location for renters traveling officially or casually across the state.

• Onsite Services: The facility offers Onsite services, meaning renters complete all paperwork, vehicle inspection, and pickup procedures directly at the 360 Kidder Street location.

• Physical Accessibility: The branch provides thoughtful accommodations for all Pennsylvania customers, including a designated Wheelchair accessible entrance and a Wheelchair accessible parking lot.

This car rental agency provides a comprehensive range of vehicle types and operational features, ensuring they can cover diverse transportation needs in the Wilkes-Barre area:

• General Car Rental Agency: The primary service is renting a wide array of passenger vehicles, typically including economy cars (like compact and small sedans), midsize and full-size vehicles for greater comfort, and a selection of SUVs for family and all-weather travel.

• Cargo Van Rental: A critical offering for local businesses, residential moves, or college students needing to haul large items. The availability of Cargo van rental services meets an important logistical demand in the community.

• Reservation Management: Customers can make, modify, and cancel reservations, though the quality of execution for pre-paid bookings may require follow-up, as indicated by previous customer reports of unfulfilled vehicle types.

• Flexible Payment Options: The agency accepts standard forms of payment, including major Credit cards and Debit cards, providing flexibility for local customers to secure their rentals.

• Contracted and Leisure Rentals: They service both official corporate/business rentals and leisure/personal travel needs for those in the Wilkes-Barre region, from weekend trips to longer-term rentals.

The Hertz Car Rental on Kidder Street boasts several features designed to appeal to specific segments of the Pennsylvania community:

• Identifies as Women-Owned: Operating as a women-owned business, this branch is an important part of Wilkes-Barre’s diverse entrepreneurial landscape, supporting local economic diversity.

• Active Military Discounts: In recognition of the large military community in Pennsylvania, this location provides Active military discounts. These special rates or benefits are offered to eligible service members for their personal or leisure travel, demonstrating support for veterans and active-duty families.

• Convenient Access to Major Roadways: Its strategic positioning on Kidder Street offers an ideal pick-up spot, minimizing time spent navigating local streets before accessing Interstate 81 for onward travel.

• Broad Vehicle Selection (Including Commercial): The confirmed availability of general car rentals alongside Cargo van rental ensures that a broader spectrum of customer needs, from personal travel to light commercial use, can be met.

To contact the Hertz Car Rental - Wilkes Barre - Kidder Street branch for current vehicle availability, reservations, or for any follow-up questions, please use the following:

• Address: 360 Kidder St, Wilkes-Barre, PA 18702, USA

• Phone: (570) 820-8182

• Mobile Phone (Direct): +1 570-820-8182

For residents and visitors in the Wilkes-Barre area, choosing the Hertz Car Rental on Kidder Street is primarily worthwhile for its combination of national brand inventory and convenient location. The distinct advantages include its identification as a women-owned enterprise and the valuable provision of Active military discounts, both of which are significant contributions to the local Pennsylvania community.

The availability of specialized options, such as cargo vans, is a practical benefit that sets this location apart from agencies focused only on passenger cars. This makes it a one-stop-shop for both personal travel and logistical needs, like moving items for college students or small businesses.

However, transparency about the customer experience is key. Given the significant customer concerns reported, particularly regarding vehicle safety checks and reservation issues, prospective renters should be highly proactive. We recommend calling ahead to confirm the availability of your exact vehicle type, not just the class, and conducting a thorough, hands-on inspection of the tires, lights, and general condition of the rental vehicle before leaving the lot. By combining the benefits of a well-located, women-owned business with a proactive and diligent approach to the pickup process, customers can mitigate the reported risks and secure a vehicle for their Pennsylvania travel needs.

Hertz Car Rental - Wilkes Barre - Kidder Street

360 Kidder St, Wilkes-Barre, PA 18702, USA