Cathay Express Transportation Introduce
For residents across New York City, particularly in Brooklyn, ensuring safe, reliable, and accessible transportation for loved ones with mobility challenges is a crucial priority. Cathay Express Transportation, located in the heart of Brooklyn, is not a traditional 'car rental agency' but operates as a highly specialized, essential 'Transportation Service' focused on Non-Emergency Medical Transportation (NEMT), Ambulette, and Handicapped Transportation services. This dedicated focus means they offer a level of care and specialized fleet that traditional car rental companies cannot match, serving a vital need for New Yorkers.
The core mission of Cathay Express Transportation is to provide a comprehensive, door-to-door transit solution for seniors, individuals with disabilities, and patients needing non-emergency transport, 24 hours a day, 7 days a week. Their service is built on professionalism, punctuality, and clear communication—qualities that New Yorkers highly value. Customer testimonials consistently praise the company, with one stating a significant improvement over a previous provider, highlighting "excellent communication" and the ability to know "exactly what vehicle to look for, how much longer it would take for the vehicle to arrive." Another family, whose grandmother is wheelchair-bound, noted that the service "significantly raised her quality of life" by making family events and even same-day dental appointments possible, underscoring the compassionate and courteous nature of the drivers.
This is not a business for renting a compact car for a weekend trip to the Hamptons; rather, it is a critical logistical partner for navigating daily life and important medical requirements in the five boroughs and beyond. Their expertise lies in safely transporting individuals who rely on wheelchairs, scooters, or stretchers, ensuring dignity and comfort throughout the ride—a service that is indispensable to the healthcare landscape in New York.
Location and Accessibility
The operational base for Cathay Express Transportation is located in the Bensonhurst/Bath Beach area of Brooklyn, providing a strategic hub for servicing the entire New York City area, Long Island, and parts of New Jersey and Upstate New York.
Address: 7602 21st Ave #3m, Brooklyn, NY 11214, USA
Key access points and features for New York users:
- Neighborhood Hub: The address positions the company conveniently near major South Brooklyn communities, ensuring a rapid response capability for local pick-ups.
- Wheelchair Accessible Entrance: The facility itself is equipped with a wheelchair accessible entrance, reinforcing their commitment to accessibility in all aspects of their operation.
- NYC-Wide Service Area: While headquartered in Brooklyn, their 24/7 services extend across the entire five boroughs (Manhattan, Brooklyn, Queens, The Bronx, Staten Island) and the wider Tri-State region.
- Major Arterial Access: The location offers easy access to the Belt Parkway and other principal Brooklyn roadways, essential for efficient transport to major medical centers and airports across the city.
Services Offered
Cathay Express Transportation offers a highly specialized range of services, primarily focused on safe, assisted, and non-emergency transport solutions for New York's elderly and disabled communities.
- Non-Emergency Medical Transportation (NEMT): Comprehensive transport to and from healthcare facilities, including doctor, dentist, and physical therapy appointments.
- Ambulette Transportation: Specialized vehicle service for individuals who are ambulatory (walking) or require assistance with wheelchairs, using vehicles equipped with hydraulic lifts and securement systems.
- Stretcher Transportation: Transport for non-emergency patients who require movement in a supine or recumbent position, ideal for hospital discharges or facility transfers.
- Airport Transportation Service: Handicap-accessible transportation and shuttles for pick-ups and drop-offs at major NYC airports (JFK, LGA, EWR).
- Specialized Medical Coordination: Services include coordination for medical logistics, including dialysis transportation, prescription pickups, and transport to skilled nursing facilities and nursing homes.
- Private Pay and Medicare Transportation: Offers services for private-paying customers as well as coordinating transport for those eligible for Medicare and other health care systems.
- Personal and Family Events: Providing safe, reliable transport for non-medical reasons, such as family events, city tours, and senior living facility outings, which greatly enhances a client's quality of life.
Features and Highlights
The unique value proposition for New York City residents lies in the company's commitment to safety, technological integration, and high standard of specialized care.
- 24/7 Availability: Transportation services are available around the clock, seven days a week, ensuring critical medical and travel needs are met regardless of the hour.
- Dedicated Wheelchair Accessible Fleet: The fleet includes specialized, high-top, air-conditioned vans, minivans, and even accessible school buses equipped with hydraulic lifts, meeting all DOT and New York State safety requirements.
- Advanced Safety Features: All vehicles are equipped with GPS Tracking Systems for real-time monitoring and interior cameras for enhanced passenger safety and accountability.
- Trained Professional Staff: Drivers are trained to provide compassionate assistance, ensuring passengers feel comfortable and secure throughout the ride, with frequent check-ins on clients' well-being.
- Punctuality and Communication: Customers highlight excellent on-time performance and proactive communication (via GPS tracking and updates) as a major distinguishing feature.
- Diverse Service Range: Beyond basic transport, they offer specialized services like two-men stair assist and coordination for complex medical logistical needs.
Contact Information
For scheduling a ride, inquiring about insurance coverage (including Medicare), or confirming vehicle availability in the New York area, customers should contact the dispatch center directly.
Phone: (212) 337-3333
Mobile Phone: +1 212-337-3333
Address: 7602 21st Ave #3m, Brooklyn, NY 11214, USA
What is worth choosing Cathay Express Transportation, above all else, is the peace of mind it offers New York families. For those managing the care of an elderly relative or a loved one with mobility issues, reliable and respectful transportation is often the biggest logistical headache. The high praise for their punctuality, clear communication, and compassionate "door service" is a direct answer to the notorious unreliability of some other medical transport and taxi services in the city. The comprehensive nature of their services—from ambulette to stretcher transport, and their ability to handle private pay and coordinate with Medicare and healthcare facilities—makes them a holistic solution. For any New Yorker requiring reliable, specialized, and dignified transportation for non-emergency medical or personal mobility needs, Cathay Express Transportation stands out as a trusted, professional, and highly recommended partner in the five boroughs and surrounding regions.
Cathay Express Transportation Services
Handicapped Transportation Service
- Accessible Cab Service
- Airport Car Service
- Airport Pick Up
- Airport Shuttles
- Airport Transportation Service
- Ambulatory Transportation
- Ambulette Transportation
- Assisted Living Facility
- Cab Service
- Care System
- City Tours
- Dentist Appointments
- Dialysis Transportation
- Doctor And Dentist Appointments
- Doctor Appointment Transportation
- Door Service
- Elderly Transportation
- Family Events
- Getting To Medical Appointments
- Gps Tracking
- Ground Transport In
- Handicap Airport Transportation
- Handicap Taxi
- Handicapped Airport Pickup
- Health Care Transportation
- Healthcare Facilities
- Medical Logistical Coordination
- Medicare Transportation
- Nemt Service
- Non Emergency Medical Transportation
- Nonemergency Hospital Visits
- Nursing Facilities
- Nursing Homes
- Patient Transport
- Personal Medical Transportation
- Physical Therapy
- Physical Therapy Appointments
- Prescription Pickups
- Private Medical Transportation
- Private Pay
- Private Paying
- Public Transit
- Public Transportation
- Safe Transportation
- Senior Living Facilities
- Senior Transportation Services
- Skilled Nursing
- Skilled Nursing Facility
- Stretcher Transportation
- Transportation To Medical Appointments
- Wheelchair Accessible Airport Shuttles
- Wheelchair Accessible Taxi
- Wheelchair Accessible Transit
- Wheelchair Accessible Transportation
- Wheelchair Ambulette
Cathay Express Transportation Details
Accessibility
- Wheelchair accessible entrance
Cathay Express Transportation Photos










Cathay Express Transportation Location
Cathay Express Transportation
7602 21st Ave #3m, Brooklyn, NY 11214, USA
Cathay Express Transportation Reviews
I recently switched over to Cathay Express and I was very surprised by their professionalism. Not only did they arrive exactly on time, but the communication was just excellent. I knew exactly what vehicle to look for, how much longer it would take for the vehicle to arrive and where the vehicle was at the moment. The previous company I was with had issues with tardiness and lack of communications. Sometimes, they wouldn't even pick up my calls. I am very glad I was able to find Cathay Express. You guys are angels. Thank you!!
October 24 · Filippo DurangoI absolutely recommend Cathay Express to anyone in need of this type of service. My grandmother is wheelchair bound and it is so difficult to get her into our family cars. Their service allowed her to be with our family and celebrate Christmas or other important gatherings. This was significantly raised her quality of life. Recently, she had a dental appointment and they also made same day transport happen. I can not thank Cathay Express enough. They provide excellent service and are always easy to reach, professional and courteous. They also make my grandmother feel comfortable during the ride and frequently check on her. Thank you for your excellent work and for providing such a helpful service!
October 06 · Nina LomidzeI use this company every time I need to see my doctor and they always deliver. They arrive on time and their service is top notch. Vehicles have the latest equipment and the drivers are trained to be the best in the business. I could not feel safer. I will always use Cathay Express
October 07 · Gia PolancoI love everyone at Cathay Express. They even sent me a gold member card in the mail and offered me some promotions and discounts. Very friendly service, professionals. Love them!
September 21 · Hanna YakubovRude phone services
October 13 · Jamillah Love
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