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Avis Car Rental
- 1000 NE Sam Walton Ln, Lee's Summit, MO 64086

1000 NE Sam Walton Ln, Lee's Summit, MO 64086, USA

3.0
This will be my absolute very last time renting from Avis. Every single time I rent from Avis I don’t have a good experience whatsoever. I should’ve known not to rent from them again after my May 2025 experience. I reserved a rental because my family and I were traveling 40+ hours on a train to California and they didn’t have the vehicle available and didn’t even bother to call and inform me. I only found out because I called to tell them we were a little behind on the train. We ended up going to a different Avis location and had to pay for TWO vehicles at DOUBLE the cost. But this July 10th-14th experience is going to be and is the worst. I showed up at 7am to pickup my rental and the guy was 30 minutes late. He walked in and said he couldn’t get the vehicle I reserved and they only had a Ford Expedition. Which is costing me A LOT more in gas (I reserved a smaller suv) the car stinks really bad and was not clean whatsoever! I’ve only filled up the tank twice at HALF a tank and it cost me $77! The cars back bumper is also damaged and started coming off as we were traveling to Texas to celebrate my son’s birthday. I was told by a customer service representative that I should’ve received a call the day before my reservation informing me that my rental was not available but I didn’t. I was told to bring the truck back at half a tank as though that’s good enough. Now I have to go switch out this car which is a HUGE inconvenience to my trip AGAIN! At least I tried to switch it out. I called customer service several times and they informed me that there were vehicles available that I could swap out to but as I got closer to Texas I called to verify again and not one location had a vehicle available. I also called several locations and the call would always get routed back to customer service. I went to the airport to verify and I waited 1 hr and 30 mins just to be told there was no vehicles available. So I’m stuck in this vehicle and I’m not happy about it! I have contacted Avis several times due to being unhappy about the situation and the customer service representative informs me that the truck I’m in isn’t an Avis rental car but the employees personal car!!! And that I left the agent at the location on foot as though I knew I was renting someone’s personal car when I paid $274 to rent an AVIS RENTAL CAR! The fact that the car has 90k miles and not in great condition I should’ve known something was not right. I was offered a free 2 day rental which I declined. Then was told I’ll receive a $42 refund. I want my $274 back. - Candice Kelley
Avis Car Rental Overview Intro Photos Location Reviews

Avis Car Rental Introduce

For residents and visitors in the heart of Missouri’s vibrant Kansas City Metropolitan Area, securing reliable and quality transportation is essential, whether you're commuting to downtown Kansas City, heading on a family road trip to the Ozarks, or simply need a temporary replacement vehicle. Avis Car Rental, with a convenient neighborhood location in Lee's Summit, provides access to a wide-ranging fleet backed by a commitment to premium service and streamlined rental processes. As a globally recognized brand, Avis aims to deliver a top-tier rental experience, offering various vehicle classes to meet the diverse needs of the Missouri community.

The experience at any car rental location can often be defined by the staff and the on-site execution of corporate policies. At this particular Lee's Summit location, customer feedback paints a picture of sharp contrasts. While some reviews indicate challenges with reservation fulfillment, vehicle readiness, and adherence to scheduled pickup times—a common strain in the high-demand car rental industry—other experiences highlight moments of genuine customer service excellence. The importance of having a dedicated, detail-oriented employee who can successfully navigate fleet availability challenges is clearly evident, proving that local personnel can often turn a potentially frustrating situation into a highly positive one for the customer.

Despite the occasional issue with high demand leading to vehicle class swaps or delays, Avis provides a strong infrastructure, particularly through its loyalty programs and digital tools, designed to simplify the rental process for regular users. For Missouri travelers, choosing Avis means gaining access to a national network and a fleet that is regularly maintained and updated, offering peace of mind for longer journeys across the state or cross-country travel. Renters are encouraged to manage their expectations by calling ahead to confirm the specific vehicle reserved, especially during peak travel seasons, a proactive step that can help mitigate potential last-minute changes in vehicle availability.

Location and Accessibility

The Avis Car Rental location in Lee's Summit is strategically situated to serve the broad suburban area southeast of Kansas City, Missouri, providing a non-airport option that is highly accessible for local residents.

  • Address: 1000 NE Sam Walton Ln, Lee's Summit, MO 64086, USA.
  • Accessibility: This is a highly convenient neighborhood location, uniquely positioned inside a Walmart store. This setting offers easy access for local Lee's Summit, Independence, and eastern Jackson County residents who prefer an off-airport rental.
  • Road Network: The location is near major Missouri thoroughfares, including US-50 and Interstate 470/291, making it a quick trip from surrounding communities and providing a clear path for travelers starting their journeys toward St. Louis or the Lake of the Ozarks.
  • Operating Hours: Operating hours are designed to accommodate local commuters and weekend renters, typically being open Monday through Friday from early morning into the evening, and shorter hours on Saturday and Sunday. Renters should confirm current hours, especially around holidays.
Services Offered

Avis is known for offering a comprehensive suite of services, positioning itself as a premium option in the Lee's Summit car rental market.

  • Extensive and Diverse Vehicle Fleet: Customers in Missouri can select from a wide range of vehicle categories, suitable for any travel need:
    • Economy and Compact Cars: Great for solo travelers and fuel efficiency in the Kansas City metro.
    • Sedans (Intermediate to Full-Size): Models like the Toyota Camry or Chevrolet Malibu, ideal for comfortable family or business travel.
    • SUVs and Crossovers: Including the Ford Edge and Full-Size SUVs like the Chevrolet Suburban or Ford Expedition, essential for winter weather or large groups.
    • Specialty Vehicles: Options such as Minivans (Chrysler Pacifica), Pickup Trucks (Toyota Tacoma), and Luxury/Signature Series vehicles for special occasions.
  • Avis Preferred Program: A loyalty program that allows members to skip the counter and proceed directly to their car at major locations, in addition to receiving benefits like automatic vehicle upgrades when available.
  • Payment Flexibility: While a major credit card is generally preferred for securing a rental, Avis locations, including off-airport sites in Missouri, typically accept bank debit cards with the Visa or MasterCard logo for identification and payment, though additional documentation and a credit check may be required at the time of pickup.
  • Advanced Booking Options: Avis offers a "Pay Now" feature for customers who wish to pre-pay their rental online and secure a discounted rate.
  • Optional Products and Services: Available add-ons enhance the rental experience:
    • Loss Damage Waiver (LDW) and Supplemental Liability Insurance (SLI).
    • Avis e-Toll for seamless use of electronic toll roads throughout Missouri and surrounding states.
    • GPS Navigation units and Child Safety Seats available for rent.
    • Convenient Fuel Plan options to simplify the return process.
Features / Highlights

The Avis branch in Lee's Summit distinguishes itself in the Missouri market through several key features that enhance the overall customer experience.

  • Exceptional Local Service: As highlighted in customer reviews, the presence of highly dedicated staff, like the celebrated employee "Sharif," is a significant draw. These individuals excel at problem-solving, pro-actively addressing potential issues like reservation changes, finding appropriate vehicle swaps, and going above and beyond standard protocol, such as assisting with lost and found items.
  • Convenient Neighborhood Access: Being located inside a major retailer like Walmart makes the Lee's Summit branch uniquely accessible for those without airport travel plans. This makes it an ideal spot for local residents needing a car for insurance purposes, local moves, or family travel within the state.
  • Broad Coverage for Missouri Travel: Avis allows for convenient one-way rentals across its network, which is particularly beneficial for Missouri travelers moving between the Kansas City and St. Louis metro areas or across state lines for business or leisure. Most Avis rentals also include unlimited mileage options, which is a major advantage for exploring the extensive geography of Missouri.
  • Spouse as Free Additional Driver: A valuable policy highlight is the waiver of the additional authorized driver fee for a spouse or domestic partner, which simplifies shared driving responsibilities and saves local renters an often-unforeseen cost.
Contact Information

It is highly recommended that customers use the following contact information to verify their reservation details, especially given the dynamic nature of car availability and the positive impact of pre-communication noted in customer feedback.

  • Address: 1000 NE Sam Walton Ln, Lee's Summit, MO 64086, USA
  • Phone: (816) 272-4113
  • Mobile Phone: +1 816-272-4113
What is Worth Choosing

Avis Car Rental in Lee's Summit, MO, is worth choosing for several reasons tailored to the Missouri user, particularly those who value a premium experience and membership benefits.

For the Frequent Renter and Business Traveler: If you travel often for work or personal reasons, the Avis Preferred program is a significant value proposition. The ability to expedite the pickup process—skipping the counter and potentially receiving a complimentary upgrade—minimizes friction, saving precious time for busy professionals in the Kansas City area.

For Travelers Needing Diverse Vehicle Options: The depth of the Avis fleet, which ranges from electric vehicles and luxury sedans to full-size SUVs and 15-passenger vans, ensures that whether you are planning a small city getaway or need a heavy-duty truck for work around your property, the right vehicle is available for reservation. This variety is critical for Missouri’s varied terrain and travel requirements.

For Peace of Mind and Accountability: While operational challenges can arise anywhere, choosing Avis, especially after being reassured by the positive accounts of individual dedication, means you are selecting a brand with robust national support systems and the potential for exceptional local care. Customers seeking a smoother, more professional transaction should specifically choose Avis and consider calling the local branch prior to pickup to ensure their reserved vehicle class is ready, thus maximizing the chance of a seamless, excellent experience.

Avis Car Rental Photos

Avis Car Rental Picture 1Avis Car Rental Picture 2

Avis Car Rental Location

Avis Car Rental

1000 NE Sam Walton Ln, Lee's Summit, MO 64086, USA

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