Avis Car Rental

- 11711 Parklawn Dr, Rockville, MD 20852

For residents of Rockville and the surrounding Montgomery County area, the Avis Car Rental location at 11711 Parklawn Drive stands as a reliable option for securing temporary transportation. Whether your primary vehicle is in the shop, you need a comfortable car for a weekend trip through Maryland, or you require a spacious van for group activities, this branch offers the global brand's reputation with a focus on serving the local community. The agency operates as both a general car rental and a dedicated van rental agency, ensuring a comprehensive selection to meet diverse needs.

Customers consistently report a wide selection of vehicles and competitive pricing, which are hallmarks of a successful local operation. The ability to book a reservation and see that price honored upon return, as noted in a positive customer review, is a key indicator of trustworthy service. This location's staff is known for their professionalism and excellent customer service, particularly for experienced renters who are clear on their requirements for tolls and insurance coverage. By having clear expectations and communicating needs respectfully, renters often experience a seamless transaction from pickup to return.

However, like any high-volume service center, potential issues can arise, particularly around billing clarity and lost-and-found procedures. Instances of unexplained minor balances due, even on prepaid reservations, can be frustrating for customers. Moreover, when personal items are inadvertently left in a returned vehicle, the responsiveness and thoroughness of the lost-and-found process may be inconsistent. Renters are strongly advised to meticulously check their vehicle for personal items before dropping off the keys and to ask for a detailed explanation of any unexpected charges immediately, as clarity is not always proactively provided by the staff at the counter. Understanding these potential challenges allows local users to approach their rental experience with preparedness.

The Avis Car Rental branch is strategically positioned at 11711 Parklawn Drive in Rockville, MD, making it easily accessible for a large portion of Montgomery County. It is located near major thoroughfares, allowing quick transit to destinations throughout the Washington, D.C. metropolitan area and beyond. The convenience of the location is a significant benefit for local users needing a car for insurance replacement or business use.

The specific address and contact details for the branch are:

• Address: 11711 Parklawn Dr, Rockville, MD 20852, USA
• The location is situated near several local businesses, including furniture stores and grocery markets, making it a familiar landmark in the White Flint area.

This facility is designed to be fully welcoming and accessible to all customers:

• Wheelchair Accessible Entrance: The premises provide a clear and easy path for entry into the rental office.
• Wheelchair Accessible Parking Lot: Dedicated parking spots are available to ensure convenient access from the moment customers arrive at the location.

Avis at Parklawn Drive operates as a full-service car and van rental agency, providing a variety of vehicles and service options tailored for the diverse transportation needs of the Maryland community. The fleet is designed to accommodate everything from short urban trips to long family vacations.

Core services and vehicle types generally include:

• Comprehensive Car Rental Fleet: Offering a wide range of popular vehicle classes including Economy (for fuel efficiency), Compact, Intermediate/Standard (like the Toyota Corolla or Volkswagen Jetta), Full-Size Sedans (e.g., Toyota Camry), and Premium/Luxury vehicles (e.g., Genesis G70 or similar) for an enhanced travel experience.
• SUVs and Crossovers: A selection of versatile Sport Utility Vehicles is typically available, from Intermediate (e.g., Toyota RAV4) and Standard SUVs (e.g., Ford Edge) to Full-Size models (e.g., Ford Expedition or Chevrolet Suburban), suitable for families and rougher Maryland terrains.
• Specialty Vehicle Rentals: The branch frequently offers specialized options such as Convertibles (e.g., Ford Mustang Convertible), Minivans (e.g., Chrysler Pacifica), and Pickup Trucks (e.g., Toyota Tacoma).
• Van Rental Agency Services: Providing various sizes of vans, notably Passenger Vans (such as the Ford Transit 12-Passenger Van) for moving large groups, school activities, or corporate travel.
• One-Way Rental Options: Avis offers the flexibility of one-way rentals, allowing customers to pick up a car at this Rockville location and return it to a different participating Avis location, a convenient option for inter-state or long-distance travel.
• Toll Collection Device Availability: For easy travel through Maryland and Virginia's toll roads, the location offers an electronic toll collection service, which simplifies payments and avoids unexpected fines.
• After-Hours Returns: The location typically facilitates after-hours returns. Customers should confirm the exact procedure, which usually involves parking the vehicle in a designated spot and dropping the keys in a secure box. Note that the renter remains responsible for the vehicle until it is checked in by staff during operational hours.

This Avis location integrates several operational features designed to enhance the convenience and value proposition for its local clientele in the Rockville area.

• Active Military Discounts: In recognition of service, the branch offers specialized discounts for Active Military personnel, a significant benefit for the large military community located throughout the D.C., Maryland, and Virginia region. Customers should inquire about eligibility and requirements at the time of booking.
• Flexible Payment Options: The agency accepts a wide array of payment methods, adding flexibility for renters:
  • Credit Cards: All major credit cards are accepted for rental charges and security deposits/authorization holds.
  • Debit Cards: Debit cards are accepted for rental payments, though specific policies often apply, including higher authorization holds and greater restrictions on vehicle types or renter eligibility, which should be verified directly with the office.
  • NFC Mobile Payments: Acceptance of mobile payment options like Apple Pay and Google Pay provides a fast and modern way to complete counter transactions.
• On-Site Parking: The availability of on-site parking for customers allows for a seamless transition from a personal vehicle to the rental car, eliminating the hassle of searching for nearby parking.
• Trusted Brand Reliability: Leveraging the Avis global system, the location benefits from a rigorous maintenance schedule, ensuring that the fleet is generally clean, safe, and well-conditioned, which is essential for a worry-free rental experience.
• Customer Service Commitment: While occasional disputes over unexplained fees have occurred, the overall consensus from experienced customers is that the staff is professional and provides excellent service, especially when all rental terms are clearly understood upfront.

For all inquiries, from confirming a reservation and vehicle availability to discussing specific rental policies like debit card holds or military discounts, customers are encouraged to contact the Rockville Parklawn Drive branch directly.

• Address: 11711 Parklawn Dr, Rockville, MD 20852, USA
• Phone: (301) 984-4180
• Mobile Phone: +1 301-984-4180

Avis Car Rental on Parklawn Drive is a strong choice for Montgomery County residents looking for a reliable, brand-name rental experience. What makes this location particularly recommendable is the combination of fleet diversity—ranging from economy cars to 12-passenger vans—and its flexible customer policies. The availability of Active Military Discounts is a tangible benefit for a large segment of the Maryland population, and the willingness to accept debit cards, alongside modern NFC payments, provides financial accessibility for a broad customer base.

The consistent positive feedback on excellent customer service and honoring quoted prices (for renters who understand and clarify all required fees/coverage) speaks to the core competency of the local staff. For a seamless rental, the advice from experienced renters is key: ask specific questions about any unknown charges, insurance, and toll passes before driving away. Furthermore, always double-check the vehicle for personal belongings before returning it, as the recovery process can be challenging. By being an informed customer, you can fully leverage the professionalism, convenience, and excellent vehicle selection that this central Rockville Avis location has to offer.

Avis Car Rental

11711 Parklawn Dr, Rockville, MD 20852, USA