Hertz Car Rental - Rockville - Rockville Pike Introduce
For residents, local businesses, and visitors requiring reliable transportation in the heart of Montgomery County, Hertz Car Rental on Rockville Pike provides a convenient and flexible solution. Located in the bustling commercial corridor of Rockville, this branch is an essential resource for those needing everything from a fuel-efficient sedan for commuting into Washington D.C. to a heavy-duty cargo van for moving or business logistics. As a high-volume, neighborhood car rental agency, the Rockville Pike location aims to streamline the rental experience, focusing on quick service and vehicle availability that matches the diverse needs of the Maryland community.
The agency’s reputation is one of mixed experiences, highlighting the importance of both consistent vehicle quality and customer service efficiency. While some users report vehicles that were not up to standard and unsatisfactory resolutions to unexpected issues, others praise the location for its “super FAST” pickup process, smooth drop-offs, and well-maintained, gas-saving vehicles like the Chevrolet Malibu. These positive accounts often point to specific staff members who were professional and friendly, demonstrating that the location is capable of delivering the excellent service Hertz is known for. The focus here is on providing essential transport with speed, a wide fleet selection, and special rates for those who qualify, ensuring that the local community has access to necessary vehicles without having to travel to the airport.
Location and Accessibility
The Hertz Car Rental branch is strategically situated at 1052 Rockville Pike, Rockville, MD 20852, USA. This is a prime location along one of the area’s main arteries, placing it in an easily accessible commercial center surrounded by retail, dining, and other essential services. Its location on Rockville Pike means it is highly visible and simple to navigate to from key surrounding areas like Bethesda, North Bethesda, and Gaithersburg.
As a neighborhood location, the operating hours are generally set to accommodate local business and personal needs, typically open from 7:30 AM to 6:00 PM on weekdays and 9:00 AM to 1:00 PM on Saturdays, with the office being closed on Sundays. This schedule is ideal for weekday rentals and weekend errands, though customers must be mindful of the Saturday cut-off and the Sunday closure. For after-hours returns, a drop box is usually provided, though the vehicle remains the renter’s responsibility until an employee inspects it the next business day. In terms of physical access, the location provides a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that the facility is welcoming to all members of the community.
Services Offered
Hertz on Rockville Pike is equipped to serve a broad spectrum of local transportation needs, offering a diverse array of services and vehicle options:
- Diverse Passenger Vehicle Fleet: The inventory includes popular categories such as Economy cars (like a Chevrolet Spark), Compact, Midsize (such as the Chevy Malibu), Full Size, Minivans, and various SUVs, catering to daily commuters and family travel alike.
- Specialized Cargo Van Rental: Crucially, this location offers commercial vehicles, including cargo vans. This service is vital for local businesses, contractors, or residents in Montgomery County handling moves, large deliveries, or equipment transport.
- Onsite Services: The full rental process, including reservation confirmation, vehicle inspection, and payment, is handled directly at the Rockville Pike office.
- Active Military Discounts: Hertz provides discounted rates and special benefits for members of the military, veterans, and government employees for both official duty and leisure travel.
- Flexible Payment Options: Renters can secure their vehicle using major Credit Cards, Debit Cards, and the convenience of NFC Mobile Payments for a quick, contactless transaction.
- Hertz Gold Plus Rewards: Members of this free loyalty program can enjoy benefits like faster check-out and exclusive offers, enhancing the efficiency of their rentals.
- Insurance and Protection Options: Various protection products are available, including Liability Insurance Supplement (LIS), Loss Damage Waiver (LDW), and Personal Accident Insurance (PAI), allowing renters to choose coverage that suits their needs.
Features / Highlights
The defining aspects of the Rockville Pike Hertz location that appeal to the local Maryland user include:
- Unmatched Convenience for Local Renters: Being situated directly on Rockville Pike eliminates the need for nearby residents or businesses to drive to BWI or other distant airport locations for a rental vehicle.
- Specialized Commercial Fleet: The availability of Cargo Van rentals sets this location apart from many passenger-only agencies, making it a valuable local asset for moving and logistics.
- Reported Efficient Service: Based on positive customer feedback, the location has the proven capability to deliver a "super FAST" pickup (under 10 minutes) and a "smooth" drop-off (under 5 minutes), which is highly valued by busy professionals.
- Commitment to Military Customers: The provision of active military discounts is a significant highlight, offering a tangible benefit to the large population of service members and government employees in the D.C. Metro area.
- Modern Payment Flexibility: Acceptance of Credit Cards, Debit Cards, and NFC Mobile Payments (such as Apple Pay or Google Pay) provides renters with multiple secure and quick transaction methods.
Contact Information
For making a reservation, inquiring about availability, or confirming vehicle classes, local users can use the following contact details:
Address: 1052 Rockville Pike, Rockville, MD 20852, USA
Phone: (240) 314-0640
What is Worth Choosing
Hertz Car Rental on Rockville Pike is particularly worth choosing for the Montgomery County resident or business needing a high degree of local convenience, especially for non-airport travel. The most compelling reasons to choose this location center on its strategic positioning and the availability of specialized vehicles. If your primary need is a cargo van for a local move or large haul, this branch's explicit offering in its Commercial Van/Truck collection makes it an essential choice.
Furthermore, customers who prioritize speed will appreciate the confirmed efficiency of the pickup and drop-off process, which, when executed well, ensures a hassle-free experience. However, potential renters should approach with the awareness that some customer reviews point to inconsistencies in vehicle maintenance and customer problem-solving. This means that while many customers have a "great experience" with a well-maintained, fuel-efficient car and professional staff, it is essential to inspect the vehicle thoroughly at the time of pickup to ensure it is in the expected condition. Ultimately, for the convenience of a neighborhood location, the critical service of cargo van rental, and the benefit of military discounts in the D.C. area, this Hertz branch provides substantial local value, provided the renter confirms vehicle quality upon collection.
Hertz Car Rental - Rockville - Rockville Pike Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Rockville - Rockville Pike Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Rockville - Rockville Pike Photos










Hertz Car Rental - Rockville - Rockville Pike Location
Hertz Car Rental - Rockville - Rockville Pike
1052 Rockville Pike, Rockville, MD 20852, USA
Hertz Car Rental - Rockville - Rockville Pike Reviews
callmanagementsystemcostnumberpickupcredit cardsaturdaycompensationone person
★ 5★ 4★ 3★ 2★ 1⚠️ Avoid Renting Here!I rented a car for two days from dollar rent car (this the same car and place of Hertz)— it was dirty and full of dog hair.After one day, the check engine light came on, and customer service refused to send a replacement, telling me to drive two hours round trip to the nearest airport instead — even though I had full coverage.When I returned the car and asked for compensation, they simply said “sorry, nothing we can do.”The counter staff was nice but completely unhelpful.You don’t get what you pay for — avoid this place.
October 14 · Dekel AkelaCame to this Hertz location to pick up a sedan and they gave me this Chevy Malibu, it was in great condition and service up to date, super cheap on gas and great MPG. Pick up process was super FAST, took less tan 10 min and drop-off was smooth as well , took less than 5 min. Received my refund on my credit card immediately. I washed the car before returning it and filled with gas, I'm happy with this experience my advisor was a Lady not sure of her name she was professional and friendly. I will definitely come back to this location, I used to rent few years back when they were in the previous location across the street and they did great back there as well. Thank you hertz for the great experience hope to do business with you again.
February 05 · Juan E Montenegro PWorst car rental experience ever. I usually rent from Enterprise, and this time I thought of giving Hertz a try. But I am never coming back again, at least to this location.To begin with, the car was super dirty inside when I rented (attaching some pictures to show how dirty the cup holders looked like), and the gas was only half tank. I think it is a basic courtesy and professionalism on part of a rental company to provide a clean car and a full tank of gas to a customer at the time of renting. It’s very annoying to have to clean up the interior of the car myself and head to a gas station right after renting a car to get started on my trip. Next, the back seats of the minivan I rented were laid down, and I was not sure how to pull the seats up (it’s not that I drive a minivan everyday). As I went inside the store to seek help, I was told by the staff at the counter that he won’t come and I need to figure out myself. Luckily another customer at the store was gracious enough to come up to my car and help me out. And finally, this location doesn’t have a drop box for keys, which is very inconvenient from the renters’ perspective. I could have dropped the car off after hours in the evening, without having to go & drop it off at 9am on a working day.Now when I am looking at other reviews (I should have read them before), I am stunned to see how many people earlier have faced exactly the same issues like unclean cars, half a tank of gas, rude staff, and so on. I wonder what exactly does the management do to improve themselves even after repeated awful reviews, other than adding a response of apology.At Enterprise, they offer adding my spouse as an additional driver completely free of charge (Hertz charged $13.50/day). I get a clean car and a full tank of gas, always. They have a drop box and I can drop the keys any time of the day I want. If I have any issues, any questions about the car or setting up something, some of their staff always come to help and show me things proactively. My question to the Hertz management is, if some other rental company is offering me so much flexibility, convenience and professional service, please show me a reason why I would return to you.
December 16 · Shubhadeep ChakrabortyThe staff is low staffed but the team that is their do their best to get everyone a vehicle as fast as they can.If they had more staff like a person to bring the cars to the front so that the front counter staff assists customers it would be a smoother transition for customers.I appreciate the team work and their efforts accommodating me as always.Great Team work! Keep doing your best it’s corporate that needs to proved you the staffing!!!
June 15 · Patrice PatriceThis is a very sketchy Hertz FRANCHISE (not corporate owned.) I was turned away without a rental because of arbitrary enforcement of a policy that they require my reservation be made 24 hours in advance. Because I have a debit card on my Hertz Gold account. It's arbitrary because I had a confirmed reservation, which included the debit card on my Hertz Hold account. They knew my reservation was confirmed with the debit card at a certain time and still turned me away.Their inventory is very small. Place looks empty with hardly any furniture and only one desk person.Stay away. Local Enterprise Car Rental places get much better ratings
May 13 · Tod Sloan
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