Budget Car Rental Introduce
For residents and visitors in the Northern Virginia area, particularly those in Herndon and the greater Fairfax County region, securing dependable and cost-effective transportation is often a necessity for business, weekend trips, or daily commuting. Budget Car Rental, located conveniently on Elden Street, serves as a local option for a wide array of vehicle rental needs. As a nationally recognized brand with a neighborhood focus, this location aims to combine the reliability of a major rental company with accessible, local customer service. The branch offers more than just cars; it includes van rentals and supports flexible payment methods, making it a viable choice for many individuals and groups in the Commonwealth.
However, while the brand is well-known, local experiences can vary significantly. Some customer feedback highlights potential challenges, particularly regarding vehicle availability—even after a prior confirmation—and issues surrounding the release of security deposits. This suggests that while Budget offers a strong feature set, including special discounts and payment flexibility, Virginia customers should approach their booking with a clear understanding of local stock and financial policies. Ensuring proactive communication with the 1057 Elden Street office, specifically regarding reservation status and deposit procedures, is key to a smooth rental experience.
Location and Accessibility
The Budget Car Rental branch in Herndon is strategically located off one of the area’s main arteries, offering easy access for local users without the need to travel to the larger, busier Dulles International Airport (IAD). This non-airport location, known as HV3 or HN5 in some systems, is designed to serve the community and surrounding towns like Reston and Sterling efficiently.
- Address: 1057 Elden St, Herndon, VA 20170, USA.
- Hours of Operation: Generally, the branch maintains hours of Monday to Friday from 8:00 AM to 5:00 PM, and shorter weekend hours on Saturday and Sunday from 9:00 AM to 1:00 PM. Customers are highly encouraged to check specific operating hours on their date of pick-up, especially around holidays, as hours are subject to change.
- Accessibility Features: The facility is noted for its commitment to accommodating all customers, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot.
- Pick-up Service: The location officially offers a free pick-up service. Customers must call the branch directly at the listed phone number to arrange this service, as terms and availability may vary based on location and time.
Its location on Elden Street, easily accessible from the Dulles Toll Road (VA-267), makes it a practical choice for local residents needing a temporary vehicle or for businesses requiring group transport.
Services Offered
As a combined Car and Van Rental Agency, the Herndon Budget branch provides comprehensive mobility solutions for various customer needs across Northern Virginia.
- Extensive Vehicle Fleet: The inventory typically spans all major car classes, catering to different requirements for space, fuel efficiency, and comfort, including:
- Economy and Compact cars for maximum savings.
- Intermediate and Full-Size sedans for standard comfort and commuting.
- A wide range of SUVs (Standard, Intermediate, Full-Size) for family travel and cargo.
- Specialty options such as Premium/Luxury cars and Convertibles (subject to availability).
- Van Rental Agency Services: A key offering is the provision of larger capacity vehicles, making it a reliable source for:
- Minivans (typically seating up to 7 passengers) for family trips.
- 12- and 15-Passenger Vans for large group outings, team travel, or events in the DMV area.
- Flexible Payment Methods: The branch accepts both major Credit Cards and Debit Cards for payment and security deposits. Renters using a debit card should prepare for a potentially higher security deposit and a thorough review of the rental terms upon arrival.
- After-Hours Policy: The location often has limitations on after-hours returns and advises customers to return the vehicle during office hours or consider dropping off at the nearby Dulles Airport (IAD) location to ensure the vehicle is immediately checked in, though customers should confirm all after-hours policies directly with the branch.
Features / Highlights
This Herndon location offers several specific benefits designed to appeal to the local Virginia user base.
- Active Military Discounts: Budget proudly offers discounts, reportedly up to 35% off base rates, to active military personnel, veterans, National Guard, Reservists, and military spouses. This is a significant benefit for the large military community across Virginia and the DC Metro area. Proper military ID or verification is required at the time of booking or pick-up.
- Payment Flexibility: The acceptance of Debit Cards, alongside Credit Cards, provides essential financial flexibility, especially for local customers who do not wish to use a credit card for the substantial security deposit required on rentals.
- Corporate Backing: Being part of a major international brand means customers benefit from a large fleet network, professional reservation systems, and membership programs like Fastbreak, which promises expedited service for frequent renters.
- Focus on Accessibility: The listed features of a wheelchair accessible entrance and parking lot demonstrate a commitment to serving all members of the community, enhancing the location's appeal as a truly local service provider.
Contact Information
For all detailed inquiries, especially concerning real-time vehicle availability, mandatory deposits, and military discount application, the customer is strongly advised to contact the office directly.
- Address: 1057 Elden St, Herndon, VA 20170, USA
- Phone: (703) 796-0475
- Mobile Phone: +1 703-796-0475
What is Worth Choosing
The Budget Car Rental location on Elden Street in Herndon is an advantageous choice for Virginia customers seeking Van Rentals and those eligible for the Active Military Discount. The availability of 12- and 15-passenger vans makes it a crucial resource for Northern Virginia groups—be it sports teams, church organizations, or large families—that cannot be accommodated by standard car rental agencies. The military discount offers substantial, tangible savings for a community with deep military ties.
However, potential renters must heed the warnings from prior customer experiences to ensure a successful transaction. The provided feedback highlights two specific areas of concern that local users must actively mitigate:
- Vehicle Availability: Never assume a reservation confirmation guarantees a car on the lot. Customers must call the (703) 796-0475 number on the morning of their pick-up to re-confirm that the exact vehicle type is physically present and ready. This extra step can prevent the frustration of arriving only to be turned away, which some local renters have experienced.
- Security Deposit and Contract Clarity: The deposit issue, including the reported $131 hold, is common across the industry but requires vigilance here. Renters should take the time—despite any pressure or perceived rush—to meticulously review the contract for charges, understand the hold amount and its purpose, and get a clear, written or verbal confirmation from the staff on the expected timeline for the hold release (which can take up to 28 days for debit cards, according to general company policy). Renters should not leave the counter until all terms, including fuel and damage policies, are clearly explained to them.
By being proactive in confirming availability and diligent in understanding the contract and deposit policies, local Virginia residents can fully utilize the competitive rates, diverse fleet (especially the vans), and military benefits that Budget Car Rental in Herndon provides.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Budget Car Rental Photos



Budget Car Rental Location
Budget Car Rental Reviews
costfeesfront deskphoneclean
★ 5★ 4★ 3★ 2★ 1I had a very disappointing experience with this car rental company. I called in the morning to confirm that a car would be ready for me, and they assured me everything was set. However, when I arrived to pick up the vehicle, I was immediately turned away and told they didn’t have any cars available. This kind of miscommunication and unreliability is completely unacceptable, especially when you’re counting on a rental for your plans. I won’t be using or recommending this company but more specifically this location to anyone. I called budget who said I could pick up a car at the Sterling location who I then called before driving over and they also said they did not have a car. Thankfully they refunded me immediately.In the end I booked with enterprise who had exceptional customer service and a car for me.
June 08 · Laura DavisBUYER BEWARE!!! Terrible service from start to finish. Checkout lady doesn't explain car functions or the terms on the rental contract. Plus, they've kept my deposit of $131 after returning the car full of gas with no blemishes.
August 09 · Peter J.My name was different on my credit card than on my license. I assured the woman at the desk that it was purely aesthetic, that the account the card is connected to is in fact in my name, but she did not consider that acceptable nor explain why. I offered a debit card to use for the deposit, as it has my correct name on it, or to procure my name change order procured by a Fairfax County judge, to prove that the credit card and ID were owned by the same person (me), but she instead made me go back home to find an expired license to use to rent the car. She even changed the name on the rental, for some reason. It felt unnecessarily degrading and time-consuming. She also was sure to make a comment about how she preferred the photo on my previous ID to my photo now. Again- felt rude and unnecessary! I guess if you need to rent a car but you don't have a valid ID in the state of Virginia, this may be the place to go though :p
June 09 · Guinevere TullyLike so many other people in the review list here, I too naively ignored the reviews and went ahead and booked a minivan 30 days in advance out of here, and got royally stood up 3 hours into the pick up time and facing 2 nights of pre-paid hotel bookings for 2 rooms each and having to pacify a disgruntled family of 6 including two small children who were all looking forward to a fun weekend. Leave alone the unempathetic agency who simply punted me to call the customer service and ask for options, to top it was the so-called customer "service" who very casually said they can get me a same class vehicle from another location for 3 times the price what I had reserved for. I spoke to 5 different agents on 5 different calls and was given the same answer, and no way to escalate to anyone. But at least they were all very consistent in being un-empathetic, un-apologetic, and un-helpful, kudos to the training team!!! I am going to talk to an attorney to see what I can do to get Budget to re-imburse the financial losses I suffered as I had 2 nights/2 hotel rooms each already paid which I can never get back + all the mental inconveniences we suffered. This is my first such experience in 20+ years of renting cars from Avis, Enterprise and National - but it was my first rental with Budget as well. Never again.
May 19 · Raj NarayanI have been renting cars here for a few years. Martha at the front desk is so incredibly nice. She is very friendly and always makes the process very easy. They have always had a good selection of cars. It's so much easier than going to the airport to rent a car.
November 12 · Nicole
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