Enterprise Rent-A-Car

- 138 Spring St-Springhill, Suite, Herndon, VA 20170

Enterprise Rent-A-Car is a globally recognized leader in the car rental industry, but its strength is often found in its neighborhood branches, which prioritize personalized local service. The Herndon location exemplifies this commitment to community-focused operations. As a professional car and van rental agency, this branch is equipped to handle standard daily rentals, long-term reservations, and specialized vehicle requests. They maintain a fleet designed to offer variety, from economy cars perfect for navigating Virginia’s congested commuter corridors to spacious vans ideal for transporting teams or large families across the Commonwealth. The commitment here is to efficiency and communication, ensuring that Virginia customers can get on the road with confidence.

Feedback from local users suggests a strong dedication to customer service, with many praising the staff’s communication and efficient transaction process. The team is known for being courteous and attempting to work with customers, even during high-demand periods when vehicle classes might be limited. This customer-first approach is highly valued by Virginia residents who rely on timely and clear service for their travel or essential replacement vehicle needs. While some individual experiences may vary, as evidenced by occasional reports of vehicle quality issues or receipt delays, the branch's overall objective remains rooted in professional, neighborhood-level service.

The branch’s location within the SpringHill Suites complex offers a recognizable landmark for Virginia drivers and facilitates after-hours returns by allowing customers to park the vehicle and leave the keys with the hotel front desk—a significant convenience feature for those with late-evening travel plans. Furthermore, for those flying into the area, the Herndon location is relatively close to Washington Dulles International Airport (IAD), and Enterprise is known to offer customer pick-up services, linking this neighborhood branch effectively to the wider Virginia travel network. The local community benefits from this accessibility, whether they are dropping off a vehicle for repair, picking up a temporary replacement, or commencing a family road trip.

In line with providing comprehensive service to the entire Virginia community, the facility has taken proactive steps to ensure physical accessibility for all patrons. The location proudly features a:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

• Car Rental: A wide selection of vehicles ranging from economical compact cars for fuel-efficient commuting to full-size sedans and luxury vehicles suitable for business travel or special occasions in the D.C. metro area.
• Van Rental: Availability of both passenger vans and commercial cargo vans. Passenger vans (often seating 7 to 15 people) are perfect for group events, family vacations, or transporting teams, which is a frequent need in the busy Northern Virginia region. Cargo vans support moving needs or business logistics.
• Insurance/Replacement Rentals: Specialized service and coordination with insurance companies for customers needing a replacement vehicle after an accident or while their primary car is in the shop—a primary focus of Enterprise's neighborhood model.
• Corporate Rentals: Programs tailored for local businesses and corporate accounts in the Herndon/Reston area, ensuring efficient booking, competitive rates, and seamless vehicle rotation.
• Flexible Payment Options: Acceptance of major credit cards, debit cards (subject to specific rental policies), and the convenience of NFC mobile payments.
• Customer Pick-Up Service: As a neighborhood location, Enterprise is widely known for offering a pick-up service, helping local customers without transportation get to the rental branch, a significant benefit for Virginia residents.

• Identifies as Women-Owned: This designation contributes to supporting a diverse local business ecosystem in the Herndon area and can be a point of preference for individuals and businesses committed to supplier diversity.
• Active Military Discounts: A significant and valuable feature for the large military and government population in the Virginia/D.C. region, offering dedicated savings to active-duty service members.
• After-Hours Return Process: The established procedure for dropping off the rental vehicle at the SpringHill Suites hotel front desk after business hours offers invaluable flexibility for travelers with late schedules, common in the high-demand Northern Virginia corridor.
• Commitment to Communication: Customer reviews frequently highlight the staff’s proactive communication regarding vehicle options and potential changes, which is a key factor in ensuring a positive rental experience.
• Accessibility Focus: Provision of a wheelchair accessible entrance and parking lot ensures inclusivity, welcoming all community members to utilize their services without logistical barriers.

Address: 138 Spring St-Springhill, Suite, Herndon, VA 20170, USA
Phone: (703) 481-6400

Furthermore, the logistical conveniences, such as the clear path to an after-hours return service and the availability of accessible facilities, make the process itself less stressful. While the reviews indicate that customers should always confirm the specifics of their reserved vehicle class upon arrival—a good practice at any rental location—the staff's reported willingness to communicate and provide efficient transactions offers a strong foundation of dependable customer support. For residents of Herndon and greater Northern Virginia needing a replacement vehicle, a work van, or a car for a weekend escape, this Enterprise branch offers a professional, accessible, and community-aware solution designed to keep Virginia moving.

The agency’s dual capacity as a car and van rental provider also makes it a one-stop shop for diverse transportation needs, eliminating the necessity to consult separate agencies. Whether the need is a practical, fuel-efficient sedan for commuting into Reston or a large passenger van for a trip down to Richmond, this Herndon branch is structured to deliver a variety of well-maintained vehicles with a focus on local customer satisfaction.

Enterprise Rent-A-Car

138 Spring St-Springhill, Suite, Herndon, VA 20170, USA