Budget Car Rental Introduce
For residents of Long Island and the greater New York region, securing reliable and affordable car rental is essential for weekend trips, family events, or managing a temporary need for a larger vehicle. Budget Car Rental at its Stony Brook, NY, location is a local car rental agency aiming to serve the community with a wide selection of vehicles and competitive pricing. As part of a globally recognized brand, this neighborhood branch on Route 25A is dedicated to providing transportation solutions designed to fit both your travel needs and your budget.
Budget Car Rental’s fleet is consistently maintained and updated, ensuring that local users in the New York area receive a contemporary and safe vehicle for their journey. Whether you're heading east to the Hamptons, west toward New York City, or simply need an extra set of wheels for life on Long Island, the agency provides options from fuel-efficient economy cars to spacious 7-seater minivans and SUVs. Their focus on value means you get a quality rental without paying premium prices, which is a key advantage for local New Yorkers looking to save money on travel expenses.
However, potential customers should note that service quality at this particular location has been a concern in recent customer feedback. Reviews highlight serious issues regarding pre-booked vehicle availability, the condition of the cars at pickup (cleanliness and fuel level), and highly unprofessional customer service from at least one named employee. While the Budget brand stands for certain standards, it is always wise to approach this specific branch with caution, confirming all details and preparing for potential discrepancies to ensure a smoother experience. Despite these reported issues, the location remains an operational and accessible option in the Stony Brook area, and a good outcome, such as receiving a suitable vehicle, is still possible, as evidenced in the provided feedback.
- Physical Address: 999 NY-25A, Stony Brook, NY 11790, USA. Route 25A is a critical east-west artery through Long Island's North Shore.
- Local Accessibility: The facility demonstrates a commitment to inclusive service with features that assist all customers. Specifically, it offers a Wheelchair accessible entrance and a Wheelchair accessible parking lot, making vehicle pickup and drop-off easier for customers with mobility concerns.
- Proximity: This location is particularly convenient for faculty, staff, and visitors associated with Stony Brook University and Stony Brook Medicine, as well as residents needing easy access to the Long Island Expressway (I-495) for regional travel.
- Comprehensive Vehicle Fleet: Customers can select from a wide range of vehicles, categorized to meet various needs, including:
- Economy, Compact, and Intermediate Cars for efficiency and local errands.
- Standard, Full-Size, and Premium Sedans for comfortable highway travel across the state.
- SUVs of varying sizes (Intermediate, Standard, and Premium) for family travel and extra cargo capacity, crucial for trips to New York’s upstate regions.
- Minivans (e.g., Chrysler Pacifica) and 12- or 15-Passenger Vans, which are necessary for larger group outings or family reunions.
- Specialty vehicles like convertibles, luxury models, and hybrid/electric vehicles, depending on local availability.
- Flexible Payment Options: The location accepts all major Credit cards. Crucially for many local users, they also accept Debit cards for deposits and payment. Note that, as a rule in New York State, renters aged 18 or older may present a debit card, though a credit check or additional identification may be required at the time of rental to ensure creditworthiness.
- One-Way Rentals: For New Yorkers planning a longer journey or a move, one-way rentals (picking up in Stony Brook and dropping off at another location) are generally available, allowing for maximum travel flexibility.
- Optional Equipment: Standard accessories available for rent often include child safety seats (infant and toddler) and GPS units to assist with navigation across Long Island and the Northeast.
- Active Military Discounts: A notable feature is the availability of Active military discounts. Budget offers savings on car rentals for active-duty U.S. military personnel, National Guard, Reservists, and often veterans and their immediate families, through special discount codes or partner programs like WeSalute (Veterans Advantage). This is a valuable benefit for the large military community on Long Island.
- Accessibility Commitment: The provision of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures that the physical location is manageable for all customers. Furthermore, Budget is generally committed to providing adaptive driving devices, such as hand controls, at no extra cost, provided a reservation is confirmed with 24 hours advance notice.
- Pay Now Savings: Customers have the option to prepay for their rental online, which often results in savings on the base rate compared to paying at the counter, a benefit for the budget-conscious New York traveler.
- Wide Reach and Reliability: Operating under the vast network of the Avis Budget Group, the location offers the convenience and reliability of a well-established, global rental company.
- Address: 999 NY-25A, Stony Brook, NY 11790, USA
- Phone: (631) 444-0858
- Mobile Phone: +1 631-444-0858
However, a crucial factor in choosing this specific location must be a strategy to mitigate the risks highlighted in recent customer complaints. Prospective renters should be proactive: always call ahead to confirm the exact vehicle type and availability, take photos of the vehicle's condition (inside and outside) and the fuel gauge before leaving and upon return, and ensure all verbal agreements regarding fuel and cleanliness are documented on the rental contract. While the overarching company provides excellent corporate benefits, the customer experience at this particular branch can be highly dependent on the representative you encounter. By being meticulously prepared and documenting every step of the rental process, you can maximize the benefits of Budget's low rates and diverse fleet while safeguarding against potential service issues. Choosing this location comes down to accepting the need for diligent personal oversight to ensure a successful rental.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Budget Car Rental Photos




Budget Car Rental Location
Budget Car Rental
999 NY-25A, Stony Brook, NY 11790, USA
Budget Car Rental Reviews
contractpick upfraudulentfuelcallcostumerdeskreviewszerogas
★ 5★ 4★ 3★ 2★ 1I am writing to formally lodge a complaint regarding a deeply unsatisfactory experience I had at the Budget Car Rental location at 999 Route 25A, Stony Brook, New York, involving one of your employees named Carlos.Prior to my scheduled rental on August 1, 2025, I visited the Stony Brook location in person to confirm that a 7-seater caravan would be ready for me. During that visit, Carlos asked for my license and credit card, only to inform me that he could not guarantee a caravan would be available on the agreed-upon date despite my prior reservation and confirmation via email from Budget.This was not only frustrating, but also unacceptable. In response, I drove to the Medford location, where the manager personally intervened and called Carlos to ensure that a caravan would, in fact, be ready for me on August 1. Thanks to the manager’s efforts, I did receive the caravan but that did not mark the end of my negative experience.When I picked up the vehicle, it was dirty and had only a 3/4 tank of fuel. I raised this with Carlos, who reacted with hostility and an unprofessional, almost dictatorial attitude. He reluctantly had someone quickly vacuum the vehicle but continued to dispute the fuel level. Despite his verbal agreement that it was returned with full tank, he dishonestly marked the rental document as full.Based on my experience, I strongly advise others to avoid renting from this location until appropriate corrective action is taken. I hope Budget values customer feedback and takes this matter seriously. I look forward to a formal response outlining how this will be addressed.Sincerely,Amos BisserethConfirmation: 27643910US0
August 06 · AmosThat is the address: 999 route 25A Stony brook.Avoid this car rental place at all costs , especially if you’re dealing with CARLOS, He was extremely rude, unprofessional, and completely disrespectful. He lied about the fuel level, claiming the tank was full when it wasn’t, and tried to scam me by saying I’d be charged $200 because the car was “dirty.” while he gave me the car a messy. CARLOS is dishonest and aggressive , absolutely not someone who should be working with customers. I’ve already filed a formal complaint. Save yourself the headache and go somewhere else.
August 06 · Marie GustaveThe owner at the store is very rude and disrespectful. I lost my AirPods and was doubting if I left in the car so I went to check. On google it shows they are open till 4PM and when I went there at 1:50PM he didn’t let me check and his responses were super rude. The worst customer service!
May 18 · Priyanka AskaniThe guy at the petrol pump is disgusting. He alleged that I returned the gas half tank. Yes I returned it half tank because I found it half tank when I checked in. Luckily I had pictures and video taken. They won't come out to checkout the car for scratches, defects and gas levels but when you return the car they will cast aspersions on you. Be careful to take pictures of fuel level and odometer and video of the vehicle before renting. I dont think the rental franchise is trustable .
September 02 · Viswanathan VThis Location is the wurst ever. I had a vehicle exchange here and the guy Rich who did the vehicle exchange was nothing but rude and so very nasty to me. He even changed me for a empty vehicle meanwhile the place at stonybrook has a gas station at it and he knew I was going to fill it up which I did when he was doing my exchange.Also, You call that location good luck with getting someone to answer the phone becasue he looks at the caller ID and don't answer the phone. I was calling for a total of 5 hours and so was roadside. I don't even know how this place does any business if you dont answer the phone and your rude to your customers.Another Issue, The car he exchange me into was so nice and it was the same car I had just a different color but the inside was so dirty and he give me a hard time about cleaning the vehicle like dude that's your job not mine and all cars should come clean. He also didn't wanna mark up any damage to the vehicle and he just looked at the front of the vehicle and write no Damage meanwhile there was damage on the front right bumper of the vehicle.Honestly, I was so done fighting with him that I just left the damage alone till I got to my returning location and told them about the gas and the damage. The reurn location was not happy to hear about this issue.
August 14 · Anthony C
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