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Budget Car Rental
- 1120 South Ave, Staten Island, NY 10314

Car rental agency, Van rental agency ★4.0

1120 South Ave, Staten Island, NY 10314, USA

4.0
Extremely Disappointed – Poor Customer Service and Unreasonable ChargesWe rented a vehicle from Budget Car Rental on a Friday evening at 4:20 PM, with plans to return it on Sunday. Unfortunately, the experience was disappointing right from the start. The car was handed over to us in an unclean condition—it hadn’t even been vacuumed. We let it slide due to time constraints.The real issue, however, came during the return. We arrived just a few minutes after 1:00 PM on Sunday, only to discover that this particular location closes earlier than most others. Despite being barely five minutes late, the staff on-site was completely unhelpful and dismissive. After spending time trying to figure out what to do, I contacted Budget’s customer support. The representative advised me to return the vehicle the following morning after 7:00 AM and explained that doing so should help us avoid additional fees due to the circumstances.Following that guidance, I returned the vehicle early Monday morning—only to be met with unprofessionalism once again. The staff member at the desk refused to acknowledge what the Budget call center had told me and proceeded to charge me over $400 for just a Friday night to Sunday half-day rental. This included fees for a half-day late return, a full extra rental day, tolls, and delay charges—without any explanation, flexibility, or even basic courtesy.Every other rental company I’ve used in the past has offered a grace period for minor delays—typically 10 to 15 minutes—especially when the customer clearly communicates in good faith. Unfortunately, this location showed absolutely no willingness to work with the customer, even for a delay of just a few minutes.What’s worse was the total lack of empathy and helpfulness from both the staff and Budget customer support overall. It felt like they were more focused on penalizing customers than providing service. I’ve rented from many companies in the past, but this was by far the most frustrating and disappointing experience I’ve had.I will never rent from Budget or Avis again. Their lack of professionalism, rigid and unreasonable policies, and poor customer service make it clear that customer satisfaction is simply not a priority for them. - Gayan Sasanka
Budget Car Rental Overview Intro Detail Photos Location Reviews

Budget Car Rental Introduce

For New York residents and visitors needing reliable transportation, whether it is a vehicle for a quick trip off the island, a spacious van for a move, or a rental for a corporate event, Budget Car Rental at the Staten Island location offers a convenient and accessible solution. Serving the local New York community, this agency provides a diverse fleet of cars and vans to meet a variety of personal and business needs, combining the global reach of a national brand with a local, neighborhood presence.

The agency’s core offering focuses on providing flexible vehicle rental services, which include options for short-term getaways, longer-term needs, and specialized vehicle categories like vans for larger groups or cargo. Operating as both a car rental agency and a van rental agency, they cater to a broad spectrum of local requirements, making it a key resource for New Yorkers needing temporary wheels.

We understand that in a bustling city like New York, efficiency and clarity in rental policies are paramount. While the company aims for customer satisfaction, it is important for customers to be fully aware of the operating hours and return policies for this specific location to ensure a smooth, stress-free experience, as late returns can result in substantial additional charges, a common industry standard you should always plan around.

Location and Accessibility for New York Users

The Budget Car Rental office is strategically located in Staten Island, offering easy access for residents throughout the borough and even those commuting from New Jersey via nearby bridges. The precise location is designed for easy drop-off and pick-up, found inside the Hampton Inn, a typical setup for neighborhood rental counters that offers convenience outside of a major airport hub.

The physical address and primary contact details for this New York location are:

  • Address: 1120 South Ave, Staten Island, NY 10314, USA
  • Phone: (718) 477-5352
  • Mobile Phone: +1 718-477-5352

Customers should note the typical operating hours for this specific branch to plan their pick-up and return times accordingly:

  • Monday – Friday: 7:00 AM – 6:00 PM (Hours may vary by source, check your reservation)
  • Saturday: 7:00 AM – 3:00 PM (Hours may vary by source, check your reservation)
  • Sunday: 7:00 AM – 1:00 PM (Hours may vary by source, check your reservation)

It is crucial to verify the exact closing time on your rental agreement, especially for weekend returns, as missing the designated return time, even by minutes, can void standard grace periods and trigger charges for an additional full day of rental, as is common in the car rental industry.

In terms of accessibility, the location is committed to accommodating all customers. Key accessibility features include:

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

The location also often provides a complimentary pick-up service for local customers, though this should always be confirmed by calling the specific office directly before your reservation.

Services Offered

The Budget Car Rental on Staten Island offers a comprehensive range of rental services designed to cater to both short-term rentals and longer, more complex travel needs. Their offerings are structured to provide convenience and flexibility for local drivers.

  • Diverse Vehicle Fleet: Rentals include economy cars (like Kia Rio), compact vehicles (like Kia Soul), midsize/intermediate sedans (like Toyota Corolla or Hyundai Elantra), standard and full-size vehicles (like Toyota Camry), SUVs of various sizes (including standard, intermediate, and premium models like the Ford Edge, Toyota RAV4, or Chevrolet Suburban), minivans (like Chrysler Pacifica), and specialty vehicles like trucks and 12-passenger vans, catering to all travel and moving needs.
  • Van Rental Agency Services: Specifically offering passenger vans and cargo vans, which is valuable for larger families, group outings, or New Yorkers tackling moving projects.
  • Short-Term Rentals: Options for one-day, weekend, and short-term rentals are readily available, perfect for quick trips or temporary vehicle needs.
  • Long-Term Rental Options: For those needing a vehicle for an extended period, the agency facilitates long-term car rental services.
  • One-Way Rentals: For travelers moving between cities or planning a single-direction road trip out of the New York area, one-way car rental is available.
  • Budget Fastbreak Service: This loyalty program is designed to speed up the counter process, allowing members to bypass long lines and proceed quickly to their vehicle.
  • Optional Rental Products: Available add-ons include GPS navigation systems, satellite radio (SiriusXM®), extended roadside assistance, and child/infant car seats.
  • Fuel Plans: Various fuel options are provided, such as the EZFuel option, where customers can prepay for a full tank or opt for self-refueling or the Budget Refueling Service upon return.
  • e-Toll Service: Crucial for New York driving, the e-Toll program allows renters to seamlessly pay tolls electronically while driving through toll lanes in the NYC area and beyond, avoiding potential fines.
Features / Highlights

Beyond the fundamental services, this location and the broader Budget network offer several features and highlights that enhance the customer experience, particularly for drivers in the New York region.

  • Active Military Discounts: A specific highlight is the availability of discounts for active military personnel, recognizing their service with special rates.
  • Unlimited Mileage Options: Many of the car rental deals include unlimited mileage, which is an enormous benefit for New Yorkers planning a substantial road trip outside the immediate city limits.
  • Flexible Payment Options: The agency accepts major credit cards and debit cards for payment. However, it's vital to note that a credit or debit card hold for a security deposit (often several hundred dollars) is typically required at the time of pick-up, even if the rental is prepaid.
  • Best Rate Guarantee: Budget often advertises a Best Rate Guarantee for customers booking through their official channels.
  • Free Upgrade Opportunities: Special offers are frequently extended, including opportunities for a free vehicle upgrade, subject to availability and promotional terms.
What is Worth Choosing Budget Car Rental?

Choosing Budget Car Rental in Staten Island provides a New York user with access to a major, well-established national brand, which translates into reliable vehicle maintenance, a professional reservation system, and a wide fleet selection. The location's primary value for New Yorkers is the combination of convenience—a neighborhood location inside the Hampton Inn—and its robust service offerings, particularly the availability of vans and the essential e-Toll transponder for navigating the often-tolled bridges and highways of the metropolitan area. The active military discounts and the unlimited mileage on many rentals add significant financial value for eligible customers and long-distance travelers.

However, as with any high-volume rental operation, a customer's personal experience can vary, as illustrated by past customer reviews. Some praise the unlimited mileage and vehicle selection, while others cite challenges with customer service and rigid adherence to return times. It is always best practice to:

  • Document the vehicle condition thoroughly at pick-up (inside and out).
  • Clarify the exact return time and be prepared to drop off the vehicle well before the closing time, particularly on weekends.
  • Call the location immediately if any delay is anticipated to try and adjust the return time to avoid the full extra-day fee, which can be triggered after a short grace period (often just 29 minutes).

By keeping these details in mind, New Yorkers can utilize the Staten Island Budget Car Rental location for a practical and dependable vehicle solution.

Contact Information

For bookings, general inquiries, or to confirm pick-up service:

  • Address: 1120 South Ave, Staten Island, NY 10314, USA
  • Phone: (718) 477-5352

Budget Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Budget Car Rental Photos

Budget Car Rental Picture 1Budget Car Rental Picture 2Budget Car Rental Picture 3Budget Car Rental Picture 4Budget Car Rental Picture 5Budget Car Rental Picture 6Budget Car Rental Picture 7Budget Car Rental Picture 8Budget Car Rental Picture 9Budget Car Rental Picture 10

Budget Car Rental Location

Budget Car Rental

1120 South Ave, Staten Island, NY 10314, USA

Budget Car Rental Reviews

An average rating of ★4.3 from 237 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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