Act Ambulette Services

- 19 Granite Ave, Staten Island, NY 10303

For many residents across New York City, particularly those in Staten Island, reliable and accessible medical transportation is not merely a convenience—it's a critical component of healthcare. ACT Ambulette Services, a long-standing local provider, fills this vital need by specializing in professional, non-emergency medical transportation. Unlike a traditional taxi or ride-share service, an ambulette is specifically designed and equipped to safely transport individuals who use wheelchairs, scooters, or have other mobility challenges but do not require immediate, life-saving medical attention during transit. The company also offers private ambulance and general transportation services, providing a comprehensive range of options for the community.

Based in the borough of Staten Island, ACT Ambulette Services is committed to providing prompt and comfortable transport to and from scheduled medical appointments, treatments, and necessary transfers. The service is a lifeline for seniors, individuals with disabilities, and those requiring consistent transport for conditions like dialysis or chemotherapy. Local users often cite the reliability and compassionate nature of the drivers as key reasons for choosing ACT, ensuring that a cancelled appointment due to late transport is a worry of the past. The focus is on safety, punctuality, and door-to-door assistance, making the stressful process of medical travel as smooth as possible for patients and their families in the New York area.

The distinction between an ambulance and an ambulette is crucial for New Yorkers to understand. An ambulance is for emergency situations, equipped with advanced life support and staffed by paramedics. An ambulette, such as those provided by ACT Ambulette Services, is for pre-scheduled, non-emergency transport where the patient is medically stable but requires specialized assistance, such as a wheelchair lift or two-person carry, to travel safely.

ACT Ambulette Services is conveniently located in the northwestern part of Staten Island, making it an accessible hub for New York City's least-densely populated borough. The physical address is 19 Granite Ave, Staten Island, NY 10303, USA. This location offers excellent connectivity to major Staten Island thoroughfares, allowing drivers quick access to transport patients across the island, including from areas like St. George, West New Brighton, Mariners Harbor, and down to the South Shore communities. Its proximity to major hospitals and medical facilities across Staten Island and the wider New York metropolitan area is a significant advantage for timely transfers and scheduled appointments.

For clients or caregivers visiting the office in person for scheduling or inquiries, the company ensures that the facility itself is fully accessible. This includes a wheelchair accessible entrance and a wheelchair accessible parking lot, reflecting their commitment to serving individuals with mobility challenges from the moment they arrive at the company's base of operations. This level of accessibility provides peace of mind for those utilizing the service.

ACT Ambulette Services provides a diverse array of specialized transportation options tailored to the unique needs of the elderly and disabled population in New York. The services go far beyond simple transit, including a focus on patient assistance and medical logistics:

• Ambulette Transportation Services: Specializing in non-emergency medical transportation (NEMT) for individuals using wheelchairs, scooters, or those who are ambulatory but require assistance. The vehicles are equipped with high roofs and wheelchair accessibility transport features like hydraulic lifts and securement systems.
• Comprehensive Medical Appointments Coverage: Providing pick up and drop off service to a vast range of medical-related destinations, including scheduled Doctors Appointments, Lab Tests, Physical Therapy, Physiotherapy, and Radiation Therapy/Treatments (including Dialysis and Chemotherapy).
• Hospital and Healthcare Transfers: Offering non-emergency services for Hospital Discharges, Hospital Transfers between facilities, and transportation to Primary Care and Health Care centers.
• Two-Man Assist: A critical and highly valued service where two staff members assist the patient, including safely carrying a person down or up the stairs in buildings without wheelchair accessibility or elevators, such as 2nd or 3rd-floor complexes.
• Private Ambulance Services: While their primary focus is ambulette transport, the company also offers a Private Medical Transportation option, which includes Ambulance Services for non-emergency medical transfers that may require more specialized attention than a standard ambulette.
• Transportation for Seniors and Disabled: Providing dedicated, safe transportation for the elderly, disabled, and other vulnerable populations who need a reliable way to attend their appointments and maintain their health.
• Wheelchair Rental Service: The company also operates as a Wheelchair rental service, offering an integrated solution for clients who may need mobility equipment in addition to transportation.

ACT Ambulette Services stands out in the competitive New York City transportation market due to its commitment to patient-centric features and operational excellence:

• High Punctuality and Reliability: A common praise in customer feedback, the service is known for its drivers being on time, often arriving 5–30 minutes early, and calling ahead to ensure the patient is ready, which is crucial for not missing vital medical appointments.
• Specialized Fleet Equipment: Vehicles are meticulously equipped with state-of-the-art features such as wheelchair lifts, special suspension for a comfortable ride, dual climate control in the rear, and six-point harness belts for safe wheelchair securement.
• Medicaid Transportation Coverage: The company accepts Medicaid for non-emergency medical transportation, assisting qualified Medicaid beneficiaries who lack other means of transport, making essential healthcare accessible to low-income New Yorkers.
• Dedicated Patient Care: Staff, including drivers, are described as professional, respectful, courteous, and pleasant to ride with, going above and beyond—such as the reported incident of a driver staying three hours past regular hours to ensure a patient was safely returned home after a hospital delay.
• Cleanliness and Safety Protocols: The company prioritizes a clean environment, with reports of drivers disinfecting the vehicle interior before patient pick-up, ensuring a comfortable and hygienic experience, especially important for medically fragile clients.
• Multilingual Drivers: To better serve New York’s diverse community, ACT Ambulette Services utilizes multilingual drivers who speak languages including English, Spanish, and Russian, enhancing communication and comfort for a wider range of patients.

To schedule a ride, confirm insurance coverage, or learn more about the two-man assist service, clients or their caregivers are encouraged to contact ACT Ambulette Services directly:

Address: 19 Granite Ave, Staten Island, NY 10303, USA

Phone: (718) 556-5566

Mobile Phone: +1 718-556-5566

For New York residents, especially those in Staten Island, ACT Ambulette Services represents a reliable, professional, and compassionate choice for non-emergency medical transport. What is truly worth choosing is the unparalleled dedication to punctuality and patient care, as highlighted in numerous customer testimonials. In a city where missed medical appointments can lead to serious health complications, ACT’s focus on being consistently early—a stark contrast to the experiences some customers have had with other services—provides genuine peace of mind. The drivers are not just transport operators; they are trained assistants who provide a secure, comfortable, and hygienic door-to-door experience, a necessity for individuals who are medically fragile or mobility-impaired. Furthermore, their specialization in wheelchair and ambulette services means their vehicles are purpose-built for safe transport, complete with high-tech lifts and secure restraints. The invaluable Two-Man Assist service, which can safely carry a patient over stairs, ensures that a patient's residence, even those without elevator access, does not become a barrier to accessing essential medical care. By accepting Medicaid and offering multilingual staff, ACT Ambulette Services stands out as a critical and highly recommended resource for making healthcare accessible to the diverse population of New York City.

Act Ambulette Services

19 Granite Ave, Staten Island, NY 10303, USA