Budget Car Rental Introduce
For residents of Overland Park and surrounding Kansas communities like Olathe and Leawood, the Budget Car Rental location in the Rosana Square Shopping Center serves as a convenient and essential option for all vehicle rental needs. Whether you are looking for an economical car while yours is in the shop, a minivan for a family road trip, or a full-size van for moving equipment, this neighborhood branch aims to offer reliable service backed by a nationally recognized brand.
Local users report that the experience at this specific Kansas location can be dramatically split. On one hand, glowing reviews highlight truly exceptional, personalized customer service. One long-term customer specifically praises an agent named Bindy for her outstanding professionalism, politeness, and dedication, noting that she repeatedly goes "out of her way" to ensure a vehicle meets the customer’s needs, even if it requires extra time. This local branch has also been consistently praised for the cleanliness of its vehicles, a critical factor for any renter. Furthermore, a customer who experienced a vehicle issue while traveling reported that the local location handled the problem "extremely fast," getting them back on the road quicker than expected, which speaks volumes about local problem-solving capacity.
However, the national policies and processes of the company that govern pre-paid reservations and cancellations can pose serious issues for Kansas renters. A severe negative review described a situation where their fully pre-paid rental was unilaterally canceled by the company just two hours before their scheduled departure. Following this cancellation—which was the company's action, not the customer's—the renter was allegedly promised a full refund but was then stonewalled by "higher-ups," told the refund had already been processed (which was untrue), and ultimately was charged an additional $150 cancellation fee. This illustrates a critical disconnect between the excellent local service provided by agents like Bindy and the complex, frustrating, and potentially damaging financial processes handled by corporate systems. Local customers must, therefore, be vigilant regarding pre-paid reservations and ensure they have direct contact information for resolving any financial discrepancies.
Overall, the Budget location at Rosana Square is a mixed bag, offering the potential for top-tier local service and clean vehicles, while also carrying the risk of corporate-level booking and refund issues.
Location and Accessibility
The Budget Car Rental branch is situated conveniently in the Rosana Square Shopping Center in Overland Park, placing it in a high-traffic, easily accessible area of the Kansas City metropolitan region.
The exact street address is: 7540 W 119th St, Overland Park, KS 66213, USA.
Being located in a major retail hub like Rosana Square means the branch is easily reachable via West 119th Street and is close to major residential areas of southern Johnson County, making it a true neighborhood option for those who do not wish to travel to the airport for a rental.
The hours of operation are designed to accommodate a typical local user's schedule, though holiday hours vary and should always be confirmed via phone:
- Monday - Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: 10:00 AM – 2:00 PM
Key physical accessibility features provided at this location include:
- Wheelchair Accessible Entrance: The facility ensures that all customers can enter the rental office comfortably.
- Wheelchair Accessible Parking Lot: Designated, accessible parking spaces are provided on-site, a vital convenience in a busy shopping center.
Services Offered
As a licensed full-service agency, the Budget location at Rosana Square provides a wide selection of vehicles and customer-focused programs for Kansas renters.
- Car Rental Agency Services: The fleet typically ranges across numerous classes to suit all budgets and trip requirements:
- Economy, Compact, and Intermediate cars for fuel efficiency and affordability.
- Standard, Full-Size, and Premium Sedans for comfortable business travel or road trips.
- SUVs (Intermediate, Standard, and Full-Size) for increased space and capability.
- Van Rental Agency Services: This branch explicitly offers Van rental, which is a valuable resource in the area, including:
- Minivans (e.g., Chrysler Pacifica or similar 7-passenger models) for family needs.
- Large Passenger Vans (up to 12- and 15-passenger models, subject to local inventory) for group travel.
- Vehicle Quality Assurance: Based on local customer feedback, vehicles at this specific location are generally noted for being "always clean inside and out," providing a positive starting point for any rental.
- Payment Flexibility: The location accepts major Credit cards and Debit cards for both deposits and final payment, though specific policies apply to debit card use.
- Free Customer Pickup Service: Budget offers a free pickup service; renters should call the location directly using the phone number listed on their reservation confirmation to arrange the service.
Features / Highlights
The Budget branch in Overland Park distinguishes itself with a combination of high-quality local service and critical rental flexibility options.
- Exceptional Local Customer Service: A primary highlight is the high praise for the branch's personnel, with agents being singled out for their professionalism, politeness, and willingness to secure a suitable vehicle for the customer even if it requires "extra time to make it happen." This level of local, dedicated service is a strong factor in choosing this specific branch.
- Clean and Maintained Vehicles: The consistent customer feedback regarding the cleanliness of the vehicles is a significant advantage, providing renters with confidence in the quality of the car they receive.
- Debit Card Friendly (with Conditions): The location is part of a system that generally accepts debit cards, which is highly beneficial for customers who prefer not to use a credit card. However, this flexibility requires compliance with specific national requirements that may include:
- Presenting a valid driver's license, proof of address, and a third form of identification.
- A mandatory deposit, the amount of which can vary and should be confirmed at the time of booking.
- After-Hours Return Options: While the rental must be returned during office hours, some locations have a key drop box available for pre-arranged after-hours returns. Customers must confirm this option and understand that they remain fully responsible for the vehicle until the contract is officially closed on the next business day.
Contact Information
When making reservations or inquiries, particularly concerning vehicle availability or detailed cancellation and refund policies, please use the direct contact information for the Rosana Square branch:
- Type: Car rental agency / Van rental agency
- Address: 7540 W 119th St, Overland Park, KS 66213, USA
- Phone: (913) 696-1269
- Mobile Phone: +1 913-696-1269
What is Worth Choosing
The Budget Car Rental branch at Rosana Square in Overland Park is a highly recommended option for local Kansas users who prioritize excellent, personalized service and the guarantee of a clean vehicle. This location is one of the best choices in the local area when you value the human element of customer support.
This branch is especially worth choosing if:
- You value personalized service: The documented willingness of staff to proactively assist with car selection and rapidly address issues while traveling is a rare and significant benefit.
- You need a specific, clean vehicle type: If you require a Van or a specialty vehicle and need assurance of vehicle cleanliness, this location has a positive track record based on user reviews.
- You need a local, non-airport location: Its placement in a major suburban shopping center makes it incredibly convenient for Overland Park and Olathe residents.
To ensure the best possible experience, local users should follow these best practices:
- Avoid Pre-Paying if Possible: Given the negative review concerning a sudden cancellation and fraudulent cancellation fee on a pre-paid reservation, it is highly advisable to choose the "Pay Later" option if your budget allows. If you must pre-pay, document all communication, and be prepared to dispute any unwarranted cancellation fees directly with your bank.
- Call the Local Number Directly: For reservations, pickup coordination, and especially for in-trip support, bypass central corporate lines and contact the (913) 696-1269 number to access the highly-rated local staff who have proven to be responsive.
- Confirm Debit Card Requirements: If using a debit card, call ahead to verify the exact security deposit amount and the specific three forms of identification required at this Rosana Square location.
By leveraging the local team's quality of service while remaining cautious of potential corporate-level booking issues, this Budget branch can be a reliable partner for your travel needs across Kansas and beyond. The consistent positive feedback on vehicle quality and staff excellence strongly suggests that this location is striving to set a high standard in the local Overland Park car rental market.
Budget Car Rental Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Budget Car Rental Photos










Budget Car Rental Location
Budget Car Rental
7540 W 119th St, Overland Park, KS 66213, USA
Budget Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I have rented from the Rosanna square location the past 2 years and both years Bindy has been the one who has helped me, most recently being last week and both times have been nothing but exceptional! Bindy has outstanding customer service very professional, polite and compassion for her job by far one of the best! She always goes out of her way to make sure that there is a vehicle that will work for what I need within her control even if that means taking extra time to make it happen. The vehicles at this location are always clean inside and out never had an issue here with that here! I did have a slight issue with the vehicle this past time while traveling and called the location she took care of the issue extremely fast and got me back on the road faster than any other rental place could even come close to! Because of my experience here i will rent from this location for years to come even if its out of my way and there are other places closer!
August 16 · Brandon HardsTwo hours before we left for our trip they cancelled our prepaid car. I dropped what I was doing to try and solve the issue, as my travel companion was too busy at work to try and figure out what was going on. *They* cancelled on *us*, but promised that we would receive a full refund for the ~$600 dollar amount. When we later contacted them, they said they don't actually do the refunds and we would need to follow up with the "higher-ups" and gave us that email (they don't have a phone number, allegedly) to ask about our promised refund. These "higher ups" told us that we already were given our refund (not true, it has now been over 10 days), and then tacked on an additional cancellation fee ($150) - but WE didn't cancel the car. They did. We are now trying to dispute it with the bank for fraud. I'm in college and can't afford to toss hundreds of dollars, but if you can then be my guest. They will certainly pull through on scamming you.TDLR; NEVER USE THEM. I am astonished that they even have two stars.
August 21 · Josephine BoosmanRented a car for ten days in April through Costco, when I arrived to pick up the car it was dirty inside and out. I drove the car home to vacuum and wipe the filth out of the car. You should not have to do this when you are paying good money to rent a car. I have rented from Avis and Hertz since the 1990s and believe me I never experienced this. I will say most of the staff in the office were very polite but they need to present a better product.
May 19 · David BrokenboughBest customer service I've had in years, anywhere! They called me the day before confirming my reservation. Then they called me the day of my reservation because the car I reserved wouldn't be ready for an additional hour or they gave me the alternative. That was no problem, I was happy to have the heads up. When I got there, there were several customers. The lady working was supernice and working her butt off to help everyone and giving everyone personal service. The office was clean. The car I rented was brand new. Wonderful, friendly service. Even when I returned, the person working was over the top, so nice! I rent a car 8 to 10 times a year, so I am very experienced with the process. Most non-airport facilities are awful. This was a standout. Thank you!
April 03 · Jamie HI've rented from this location 3 times.-The first time they didn't have the vehicle that I reserved but the gave me a nicer SUV. I took it, but of course it cost more in gas. -The second time I need the car at 8:30am to travel for a 2pm meeting. They called at 8am and said they wouldn't have a car until noon. I had to cancel the rental and borrow a family member's vehicle to make my meeting. Budget still charged me. I did call and got a refund, but shouldn't have had to go through that hassle.-The third time I rented a "Toyota Tacoma or similar". When we arrived the only option was a Dodge Ram 2500. Much larger than I wanted, worse gas mileage and it certainly could have been cleaner inside (pictures included). I asked if they could give me a break on the rental price since it would cost more in gas and the attendant said that was out of his control. I took the truck because we needed one for our trip and were leaving in an hour. I messaged corporate after our trip mentioning the above and asking for at least a reimbursement of the extra gas cost (I figured it was about $50). They said they'd send me a $25 rental credit for a KC Budget location to use in the future. It's safe to say I won't be using that voucher.
June 08 · M J
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