Budget Car Rental

- 7540 W 119th St, Overland Park, KS 66213

For residents of Overland Park and surrounding Kansas communities like Olathe and Leawood, the Budget Car Rental location in the Rosana Square Shopping Center serves as a convenient and essential option for all vehicle rental needs. Whether you are looking for an economical car while yours is in the shop, a minivan for a family road trip, or a full-size van for moving equipment, this neighborhood branch aims to offer reliable service backed by a nationally recognized brand.

Local users report that the experience at this specific Kansas location can be dramatically split. On one hand, glowing reviews highlight truly exceptional, personalized customer service. One long-term customer specifically praises an agent named Bindy for her outstanding professionalism, politeness, and dedication, noting that she repeatedly goes "out of her way" to ensure a vehicle meets the customer’s needs, even if it requires extra time. This local branch has also been consistently praised for the cleanliness of its vehicles, a critical factor for any renter. Furthermore, a customer who experienced a vehicle issue while traveling reported that the local location handled the problem "extremely fast," getting them back on the road quicker than expected, which speaks volumes about local problem-solving capacity.

However, the national policies and processes of the company that govern pre-paid reservations and cancellations can pose serious issues for Kansas renters. A severe negative review described a situation where their fully pre-paid rental was unilaterally canceled by the company just two hours before their scheduled departure. Following this cancellation—which was the company's action, not the customer's—the renter was allegedly promised a full refund but was then stonewalled by "higher-ups," told the refund had already been processed (which was untrue), and ultimately was charged an additional $150 cancellation fee. This illustrates a critical disconnect between the excellent local service provided by agents like Bindy and the complex, frustrating, and potentially damaging financial processes handled by corporate systems. Local customers must, therefore, be vigilant regarding pre-paid reservations and ensure they have direct contact information for resolving any financial discrepancies.

Overall, the Budget location at Rosana Square is a mixed bag, offering the potential for top-tier local service and clean vehicles, while also carrying the risk of corporate-level booking and refund issues.

Location and Accessibility

The Budget Car Rental branch is situated conveniently in the Rosana Square Shopping Center in Overland Park, placing it in a high-traffic, easily accessible area of the Kansas City metropolitan region.

The exact street address is: 7540 W 119th St, Overland Park, KS 66213, USA.

Being located in a major retail hub like Rosana Square means the branch is easily reachable via West 119th Street and is close to major residential areas of southern Johnson County, making it a true neighborhood option for those who do not wish to travel to the airport for a rental.

The hours of operation are designed to accommodate a typical local user's schedule, though holiday hours vary and should always be confirmed via phone:

• Monday - Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 6:00 PM
• Saturday: 10:00 AM – 2:00 PM
• Sunday: 10:00 AM – 2:00 PM

Key physical accessibility features provided at this location include:

• Wheelchair Accessible Entrance: The facility ensures that all customers can enter the rental office comfortably.
• Wheelchair Accessible Parking Lot: Designated, accessible parking spaces are provided on-site, a vital convenience in a busy shopping center.

Services Offered

As a licensed full-service agency, the Budget location at Rosana Square provides a wide selection of vehicles and customer-focused programs for Kansas renters.

• Car Rental Agency Services: The fleet typically ranges across numerous classes to suit all budgets and trip requirements:
  • Economy, Compact, and Intermediate cars for fuel efficiency and affordability.
  • Standard, Full-Size, and Premium Sedans for comfortable business travel or road trips.
  • SUVs (Intermediate, Standard, and Full-Size) for increased space and capability.
• Van Rental Agency Services: This branch explicitly offers Van rental, which is a valuable resource in the area, including:
  • Minivans (e.g., Chrysler Pacifica or similar 7-passenger models) for family needs.
  • Large Passenger Vans (up to 12- and 15-passenger models, subject to local inventory) for group travel.
• Vehicle Quality Assurance: Based on local customer feedback, vehicles at this specific location are generally noted for being "always clean inside and out," providing a positive starting point for any rental.
• Payment Flexibility: The location accepts major Credit cards and Debit cards for both deposits and final payment, though specific policies apply to debit card use.
• Free Customer Pickup Service: Budget offers a free pickup service; renters should call the location directly using the phone number listed on their reservation confirmation to arrange the service.

Features / Highlights

The Budget branch in Overland Park distinguishes itself with a combination of high-quality local service and critical rental flexibility options.

• Exceptional Local Customer Service: A primary highlight is the high praise for the branch's personnel, with agents being singled out for their professionalism, politeness, and willingness to secure a suitable vehicle for the customer even if it requires "extra time to make it happen." This level of local, dedicated service is a strong factor in choosing this specific branch.
• Clean and Maintained Vehicles: The consistent customer feedback regarding the cleanliness of the vehicles is a significant advantage, providing renters with confidence in the quality of the car they receive.
• Debit Card Friendly (with Conditions): The location is part of a system that generally accepts debit cards, which is highly beneficial for customers who prefer not to use a credit card. However, this flexibility requires compliance with specific national requirements that may include:
  • Presenting a valid driver's license, proof of address, and a third form of identification.
  • A mandatory deposit, the amount of which can vary and should be confirmed at the time of booking.
• After-Hours Return Options: While the rental must be returned during office hours, some locations have a key drop box available for pre-arranged after-hours returns. Customers must confirm this option and understand that they remain fully responsible for the vehicle until the contract is officially closed on the next business day.

Contact Information

When making reservations or inquiries, particularly concerning vehicle availability or detailed cancellation and refund policies, please use the direct contact information for the Rosana Square branch:

• Type: Car rental agency / Van rental agency
• Address: 7540 W 119th St, Overland Park, KS 66213, USA
• Phone: (913) 696-1269
• Mobile Phone: +1 913-696-1269

What is Worth Choosing

The Budget Car Rental branch at Rosana Square in Overland Park is a highly recommended option for local Kansas users who prioritize excellent, personalized service and the guarantee of a clean vehicle. This location is one of the best choices in the local area when you value the human element of customer support.

This branch is especially worth choosing if:

• You value personalized service: The documented willingness of staff to proactively assist with car selection and rapidly address issues while traveling is a rare and significant benefit.
• You need a specific, clean vehicle type: If you require a Van or a specialty vehicle and need assurance of vehicle cleanliness, this location has a positive track record based on user reviews.
• You need a local, non-airport location: Its placement in a major suburban shopping center makes it incredibly convenient for Overland Park and Olathe residents.

To ensure the best possible experience, local users should follow these best practices:

• Avoid Pre-Paying if Possible: Given the negative review concerning a sudden cancellation and fraudulent cancellation fee on a pre-paid reservation, it is highly advisable to choose the "Pay Later" option if your budget allows. If you must pre-pay, document all communication, and be prepared to dispute any unwarranted cancellation fees directly with your bank.
• Call the Local Number Directly: For reservations, pickup coordination, and especially for in-trip support, bypass central corporate lines and contact the (913) 696-1269 number to access the highly-rated local staff who have proven to be responsive.
• Confirm Debit Card Requirements: If using a debit card, call ahead to verify the exact security deposit amount and the specific three forms of identification required at this Rosana Square location.

By leveraging the local team's quality of service while remaining cautious of potential corporate-level booking issues, this Budget branch can be a reliable partner for your travel needs across Kansas and beyond. The consistent positive feedback on vehicle quality and staff excellence strongly suggests that this location is striving to set a high standard in the local Overland Park car rental market.

Budget Car Rental

7540 W 119th St, Overland Park, KS 66213, USA