Budget Introduce
Introduction / Overview
For residents and visitors traveling to or from Cape Cod and the nearby islands, reliable local transportation is essential. Budget Car Rental, located conveniently in Falmouth, Massachusetts, serves as an established provider for those needing a temporary vehicle, whether for a quick trip, an extended vacation, or essential business travel. This specific location primarily operates as a car rental agency and a van rental agency, catering to a diverse range of transportation needs, from compact cars ideal for navigating local streets to larger vans for group travel or extra luggage capacity.
The company maintains a significant fleet variety, designed to accommodate different passenger counts, luggage requirements, and driving preferences. Customers in the Massachusetts area can typically find everything from economy and compact cars—perfect for fuel efficiency—to intermediate, standard, and full-size sedans. For those needing more space, the location generally offers SUVs, including standard, intermediate, premium, and full-size options, as well as minivans and 12-passenger vans. Luxury cars and convertibles are also often available for those looking to upgrade their Massachusetts travel experience.
This particular branch aims to provide rental flexibility, offering common services like one-way rentals and long-term rental options. When planning your trip, note that the facility is located within a busy transportation hub, the Falmouth Steamship Terminal area, which connects travelers to Martha's Vineyard and Nantucket via ferry. This prime location is particularly advantageous for travelers arriving via the Steamship Authority who require ground transportation immediately upon arrival in Falmouth.
Location and Accessibility
The Budget Car Rental office in Falmouth is situated at a highly accessible point for local users and travelers alike. Its strategic location is within the Falmouth Steamship Terminal area, a key transit point connecting Cape Cod to the islands. The precise address for the location is:
- 276 Palmer Ave, Falmouth, MA 02540, USA
Being close to the Steamship Authority Terminal makes it an extremely convenient pick-up and drop-off point for ferry passengers. The location offers on-site parking for customers, which is a practical feature for those needing to leave a personal vehicle while they rent a different one. Furthermore, the facility is committed to accessibility, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot. Renters are generally advised to call the local office directly to confirm specific logistics, such as vehicle pickup arrangements, especially if arriving from the ferry terminal, as this is a busy area.
Services Offered
This local Budget branch and the broader company structure provide a number of services aimed at simplifying the rental process for Massachusetts customers:
- Standard car and van rental for daily, weekly, and monthly needs.
- A wide selection of vehicle classes, including economy, compact, intermediate, full-size, SUVs (like Standard, Full-Size, and Intermediate), Minivans, and 12-Passenger Vans.
- One-Way Car Rental options for travel across the US, subject to availability and specific terms.
- Long-Term Car Rental solutions for extended needs.
- Various payment options, including acceptance of Credit Cards, Debit Cards, and NFC Mobile Payments.
- Free pick-up service, where available, by contacting the local rental location directly at the phone number listed on the reservation confirmation.
- Optional add-ons such as GPS, Extended Roadside Assistance, and SiriusXM® satellite radio.
- Options for pre-paid fuel plans (EZFuel) or self-refueling upon return.
Features / Highlights
Key features and operational highlights of the service often include elements designed to offer convenience and value to the customer:
- Convenient location within the Falmouth Steamship Terminal area, serving as a gateway to Cape Cod and the islands.
- Acceptance of multiple modern payment methods: Credit Cards, Debit Cards, and NFC Mobile Payments.
- Active military discounts are a reported highlight, which typically involve a percentage off the base rate for qualifying active duty military personnel, veterans, National Guard, Reservists, and their immediate family members, often requiring verification through a partner program or at the counter.
- Physical accessibility accommodations, specifically a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot.
- The availability of a diverse fleet, ensuring options for individual travelers, families, and larger groups, including passenger vans and various sizes of SUVs.
- For members of the Fastbreak service, expedited counter service and a preprinted contract are provided to speed up the pick-up process.
Contact Information
For bookings, inquiries, or to arrange for a possible free pick-up service, local Massachusetts users should utilize the contact information provided below. Note that the best practice for local service questions is to contact the local branch directly.
- Address: 276 Palmer Ave, Falmouth, MA 02540, USA
- Phone: (508) 540-1150
- Mobile Phone: +1 508-540-1150
- Types of Agency: Car rental agency, Van rental agency
It is important to confirm operating hours with the local branch, as they can be subject to seasonal changes and may differ on weekends. General hours are often Monday to Friday from 8:30 AM to 6:00 PM, and Saturday/Sunday from 8:30 AM to 3:00 PM, but these must be confirmed by the customer, especially around holidays.
What is Worth Choosing
When considering Budget in Falmouth, MA, the primary benefit is its unparalleled location. Being situated directly at 276 Palmer Ave, near the Steamship Authority Terminal, makes it an exceptionally efficient choice for Massachusetts users traveling to or from Martha's Vineyard or Nantucket. The proximity allows for seamless transition from ferry travel to ground transportation, saving time and the hassle of arranging separate transfers. The presence of van rental services is a significant advantage for larger groups—such as families visiting the Cape or sports teams—who require extra seating and luggage space that standard rental companies may not always offer.
Furthermore, the variety in the fleet, including options for SUVs and different sedan sizes, provides flexibility to match any travel itinerary, whether it's cruising the coastal roads of Cape Cod or heading toward the historic sites of Boston. Customers who qualify for the active military discount can also realize significant savings, a valuable benefit that adds to the overall value proposition. Finally, the inclusion of accessible features like a wheelchair accessible entrance and parking lot demonstrates a commitment to serving all members of the Massachusetts community and visiting tourists. For a quick, convenient rental solution right at a major transit hub on Cape Cod, this location presents a well-positioned choice.
Budget Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Budget Photos


Budget Location
Budget
276 Palmer Ave, Falmouth, MA 02540, USA
Budget Reviews
sitedeskmanagementphonemoneycostsferryrefundcigarettezero
★ 5★ 4★ 3★ 2★ 1We had our car booked and confirmed. The location is only open until 3 so we caught an earlier ferry from Martha’s Vineyard to be there in time. We arrived at 2:30 and they were closed. Doors locks, lights off closed. I called Budget customer service and after navigating the endless AI questions I got a person. Here is what we were offered. We can drive to another location and pick up a car there. The locations offered - 2 places back on Martha’s Vineyard (that meant 2 more ferry rides plus the wait time between the ferries), or the New Bedford airport (45 min drive), We don’t have a car so it meant an Uber ride to New Bedford. I checked cost and it was about $80 but they would only reimburse us $50. I looked up that location and guess what, they closed at 3. So customer service tried to send me to another location, have me pay out of pocket for the trip, and find the place closed. How does customer service not know the hours of all their locations? How do they have a confirmed rental at the Falmouth location and then not have anyone there working? I demanded they refund all my money and they put me on hold for 10 minutes before approving my refund. Seriously? Never use Budget. I’ve learned the hard way.
September 29 · Liz Warlick**Never to trust Budget again**I made a reservation on the website and got a confirmation email. Prior to my rental i needed to check something and called the Falmouth agency. I tried and tried again and did not get anyone to pick up the phone. I ended up calling the reservations center and they told me my reservation did not exist. As I asked for a manager to explain my problem and try to find a solution, they simply hung up on me. Some years ago something similar happened to my wife and she missed her friend's wedding because Budget gave her car to someone else and did not care about the fact that she had a reservation. No need to say other negative things, I think this review speaks for itself.**update**Following the "owner's response" I contacted them with the requested information. They never wrote back ! terrible customer service
August 26 · D. MHorrible. Just horrible. We had a reservation, tried calling to say we'd be a few minutes late around 5:45 pm. No one answered. Got to place to find they had left. Another family of 5, also with reservations were stranded. When I called Budget they didn't care. Obviously this is a known problem as I now see the reviews. Shame on the company, and the town who should know better. Welcome to Falmouth...
July 09 · DianeMy husband and I don’t smoke and have never smoked. They charged us $250 to clean a car claiming we had smoked in the car. We have talked to Budget multiple times and they have refused to remove the charge. Do not trust the after hours drop off. We have never had this problem before with any other car rental agencies. In the future if we must drop off at this site we will need to insist they inspect the car before we leave, now that we know they cannot be trusted.In their website said they were open until 6, we arrived at 5:30 and they were closed. Don’t trust their after hours on their website.We appreciate that Budget resolved the issue.Budget Case: 69402915Reservation: 11376170US1Rental Agreement: U116569272Dear xxxxx,Thank you for contacting Budget Customer Service regarding the miscellaneous charge on your rental billing for a vehicle cleaning fee. The Budget location manager where you rented the vehicle may have already sent you a letter with an explanation and their contact information.Charges for cleaning vehicles that are returned in such poor condition that the vehicle must be sent out for detailing, will be charged in proportion to the level of cleaning that is needed. This includes, but is not limited to, vehicles returned with food stains on the seats, dog (or animal) hair that cannot be removed through normal vacuuming of the car, excessive odor, smoke odor, and cigarette burns.After careful review of our records, we find that the location has not provided documentation of the condition of the vehicle. Because of this, we have processed an adjustment in the amount of $307 to your card. Please allow three to five business days for processing.We are actively working to improve our service levels, and appreciate your feedback. At Budget, our goal is to deliver a safe, dependable, hassle-free rental.Sincerely yours,AishaRepresentative | Customer ServiceBudget Rent A Car System
November 24 · Em HooperWe reserved a car week before the trip, they called us 20 minutes before the pick up to tell us they don’t have a car.
September 27 · Ksenija Djurovic
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