Cathay Express Transportation

- 63-112 Woodhaven Blvd, Rego Park, NY 11374

For many New Yorkers, particularly seniors and individuals with disabilities, reliable and safe transportation to medical appointments, family gatherings, or even the airport is a critical need, often unmet by standard public transit or taxi services. Cathay Express Transportation, located in the heart of Rego Park, Queens, steps in to fill this vital gap. As a premier provider of Handicapped transportation service, Ambulette transportation, and Non-Emergency Medical Transportation (NEMT) services, this company is dedicated to ensuring that all residents of the New York region—including all five boroughs, Long Island, and even parts of New Jersey—can travel with dignity, safety, and punctuality.

Since its founding in 2010, Cathay Express has built its reputation on offering more than just a ride; they provide comprehensive Door Service, assisting clients from their front door, into the specialized vehicle, and safely to their destination. This level of personalized assistance is particularly crucial for Wheelchair Users and the elderly. The company’s drivers are specially trained, often with CPR and first aid certifications, to provide the proper care and support needed throughout the journey. They operate a large fleet of modern, meticulously cleaned vehicles, all of which are Wheelchair Accessible Transportation vans, many equipped with high-capacity lifts to ensure a seamless boarding process.

The range of services extends far beyond just routine doctor's visits. Cathay Express coordinates complex logistical needs, from Dialysis Transportation and Physical Therapy Appointments to essential errands like Prescription Pickups and even leisurely Family Events or City Tours. They are committed to Non Emergency transport 24 hours a day, 7 days a week, a crucial factor in a city that never sleeps. While customer experiences, as with any high-volume service provider, can sometimes be inconsistent, particularly regarding dispatch communication for unscheduled changes, the core service delivery, embodied by the friendly and courteous drivers, remains a strong point. Many clients report that drivers are professional, helpful, and willing to wait, ensuring the client's well-being is the top priority, making them a highly recommended choice for personal medical transportation.

Cathay Express Transportation is conveniently located in Queens, making it a central hub for providing service across the New York metropolitan area. Their main office, which acts as the operational base for dispatch and coordination, is found in the accessible neighborhood of Rego Park.

The primary contact address is:

63-112 Woodhaven Blvd, Rego Park, NY 11374, USA

The location’s importance lies in its easy access to major thoroughfares in Queens, enabling the fleet to quickly dispatch vehicles to all five boroughs of New York City—Manhattan, Brooklyn, Queens, Staten Island, and the Bronx—as well as Long Island and even select areas of New Jersey. The physical office location itself is confirmed to have a Wheelchair accessible entrance, reflecting the company's commitment to accessibility not only in its vehicles but also at its administrative facilities. This strategic location along Woodhaven Boulevard ensures quick logistical coordination for a timely Non Emergency Medical Transportation (NEMT) service, crucial for getting to Healthcare Facilities across the city.

Cathay Express Transportation offers a highly specialized and comprehensive suite of Transportation service options, focusing entirely on the needs of seniors, the elderly, and individuals requiring special mobility assistance. The services are reliably available 24 hours a day, 7 days a week.

• Non-Emergency Medical Transportation (NEMT): Dedicated services for routine and specialized appointments, including Dialysis Transportation, Physical Therapy, and Doctor Appointment Transportation.
• Wheelchair Accessible Transportation: Providing Accessible Cab Service and Wheelchair Ambulette rides for Wheelchair Users and those who require mobility assistance. All vehicles are equipped with lifts and securement systems.
• Ambulatory and Assisted Transport: Services for clients who are still mobile but need additional assistance, such as Ambulatory Transportation and Elderly Transportation with Door Service.
• Airport Transportation: Handicap Airport Transportation, Airport Shuttles, and Airport Pick Up services to all major New York airports (JFK, LGA, etc.) ensuring a smooth start and end to travel.
• Logistical Coordination and Insurance: Expert Medical Logistical Coordination, simplifying the process of getting to Medical Appointments. They accept various payment methods, including Private Pay, and work with programs like Medicare Transportation and various insurance providers.
• Personal and Social Transport: Transportation for Seniors to Family Events, Family Visits, Skilled Nursing, Assisted Living Facility appointments, and even general City Tours, promoting independence and quality of life.
• Stretcher and Skilled Nursing Transport: Specialized Stretcher Transportation services are available, alongside transport to and from Nursing Homes, Skilled Nursing Facilities, and Nonemergency Hospital Visits.

The Cathay Express Transportation service stands out in the competitive New York medical transport field due to several core features designed for safety, care, and convenience.

• Specialized Training: Drivers and staff are often CPR certified and First Aid trained, offering a higher level of care compared to standard taxi or car services, giving New York families peace of mind.
• Comprehensive Fleet Accessibility: All vehicles are Wheelchair Accessible, designed with lifts capable of handling heavy-duty wheelchairs and specialized equipment, ensuring Safe Transportation for every client.
• Door-to-Door Service Model: Drivers provide genuine Door Service, offering assistance from the client’s residence to the vehicle and directly into the destination facility, eliminating concerns about navigating curbs or entrances.
• Wide Service Area: The company covers all five boroughs of New York City, Long Island, and parts of New Jersey, providing a single reliable source for regional transport needs.
• Modern Technology: Vehicles are equipped with GPS Tracking, which allows for real-time monitoring of trips, improving reliability and accountability, and allowing dispatchers to better manage travel logistics.
• Focus on Medical Punctuality: The entire operation is geared towards getting clients to critical appointments, such as Doctor And Dentist Appointments or Dialysis, on time, even accommodating requests for drivers to wait in the area.

For New York residents, healthcare facilities, or care coordinators looking to book a ride or inquire about specialized Non-Emergency Medical Transportation services, you can reach Cathay Express Transportation using the contact details below.

Address: 63-112 Woodhaven Blvd, Rego Park, NY 11374, USA

Phone: (212) 261-5555

Mobile Phone: +1 212-261-5555

For New Yorkers seeking transportation for a loved one with mobility challenges, Cathay Express Transportation offers a level of specialization and care that is simply unmatched by traditional transport options. The core value of this company is its unwavering dedication to the most vulnerable segment of the population: seniors and individuals with disabilities. This is not merely a car service; it is a vital healthcare link. The decision to choose Cathay Express is a choice for confidence and tailored support.

First and foremost, the expertise of the drivers is worth choosing. They are not just chauffeurs; they are trained assistants. Knowing that the driver is CPR and First Aid certified, and dedicated to the comprehensive Door Service model—where assistance starts and ends at the door—provides immense relief to both the patient and their family. The vehicles themselves are the right tool for the job: true Wheelchair Accessible Transportation vans, not merely converted cabs, capable of handling complex mobility needs.

While the dispatch communication has occasionally been a point of friction, particularly when customers need to adjust an existing schedule—a common occurrence with Doctor Appointment Transportation—the service reliability of the drivers on the ground often offsets this. As one client noted, the driver was "very polite and courteous," arrived on time, and was "nice enough to wait in the area," demonstrating a commitment to the client's schedule rather than simply adhering to a rigid itinerary. This human element of kindness and patience is invaluable when dealing with the elderly or those with medical conditions.

Furthermore, the ability to cover the entire New York Tri-State area for all forms of Non-Emergency Medical Transportation is a significant logistical advantage, especially for complex or recurring needs like Dialysis Transportation. The acceptance of Medicare and other private and corporate pay options simplifies the financial process. In essence, for specialized, high-care transportation needs where safety, accessibility, and human kindness are the highest priorities, Cathay Express Transportation remains a professional and highly valuable resource for the New York community.

Cathay Express Transportation

63-112 Woodhaven Blvd, Rego Park, NY 11374, USA