Crosby Cars

- 1755 Pebble Creek Pkwy #1037, Goodyear, AZ 85395

Introduction / Overview

Crosby Cars operates as a local car rental agency based in the Goodyear area of Arizona, serving residents and visitors in the southwestern edge of the greater Phoenix metropolitan area. As a dedicated car rental provider, the company's primary focus is to offer transportation solutions, whether for a short-term local need or an extended trip across the state. In a region where reliable personal transportation is essential for navigating the expansive desert landscape and urban centers, a local rental service can be a valuable resource for supplemental or temporary vehicle access.

The agency aims to cater to the diverse needs of the Goodyear community, which is known for its blend of established neighborhoods and master-planned communities like Pebble Creek. For locals, this means having an option close to home for when a primary vehicle is unavailable due to maintenance, or for accommodating out-of-town guests. For tourists flying into Sky Harbor or coming to the area for events like Spring Training, a local agency in Goodyear provides an alternative to the busy airport rental hubs.

However, potential customers looking to book with Crosby Cars should approach their reservation with careful consideration of the company's operational history, particularly concerning reliability and reservation assurance. Public feedback for this agency, notably on third-party rental platforms like Turo, highlights a significant issue with last-minute cancellations. One detailed customer review described reserving a car for an eight-day trip weeks in advance, only to have the reservation canceled on the morning of their trip. The stated reason was a "tire change needed" on a relatively new 2020 vehicle, a justification the customer found highly suspicious, especially following a late request for a full driver's license photo the night before. This experience resulted in the customers being stranded without a vehicle for their planned Arizona journey.

Location and Accessibility

Crosby Cars is situated conveniently within the Goodyear area, easily accessible to residents of the West Valley. The location provides quick access to major local roads and the I-10 freeway, which connects the western suburbs to downtown Phoenix and the rest of the Valley.

The official address for the car rental agency is:

1755 Pebble Creek Pkwy #1037, Goodyear, AZ 85395, USA

This address is in close proximity to the Pebble Creek Parkway corridor, which is a major artery within the Goodyear community. Given its location in a commercial development area, users should expect ease of access for pick-up and drop-off during operating hours. It is important to note, however, that while many national rental chains offer after-hours services, there is no public information to confirm that Crosby Cars provides this flexibility. Customers should plan their pick-up and return times carefully to align with the agency’s stated business hours. Parking at the location for personal vehicles, while typical for commercial properties, should be verified by the customer for long-term or overnight scenarios.

Services Offered

As a dedicated car rental agency, Crosby Cars primarily offers vehicles for temporary use to meet various transportation demands. Based solely on the classification of the business, the range of services can be summarized as follows:

• Vehicle Rental: Offering a fleet of cars for short-term and extended rentals. The fleet composition (e.g., economy, SUV, luxury) is not publicly detailed, but the referenced vehicle in the customer review was a newer model (2020).
• Reservation Service: The ability to reserve a vehicle in advance, often through third-party platforms like Turo, to secure transportation for a planned date and duration.
• Customer Support: Providing contact information via phone for reservation management, inquiries, and in-rental issues.
• Booking Flexibility (Caution Advised): Reservations are accepted weeks in advance, suggesting a standard booking process. However, potential customers should be aware of the reported issue with last-minute cancellation policies.
• Payment Handling: Processing payments for rental bookings, though details on accepted payment methods (credit card, debit card, etc.) are not publicly provided in the available data.

Customers should contact the agency directly to confirm the availability of specific vehicle classes, insurance options (Damage Waiver, Extended Protection), and any policies regarding additional drivers or out-of-state travel, as these are not explicitly defined in the provided data.

Features / Highlights

Based on the limited public information and customer feedback, the features and highlights of Crosby Cars are centered on its role as a local, convenient option:

• Local Goodyear Presence: Provides a convenient, neighborhood-based car rental alternative for residents of Goodyear, Estrella, and other West Valley communities, potentially offering a more personalized feel than larger airport-based corporations.
• Relatively Newer Fleet (Based on Single Review): The car mentioned in the customer review was a 2020 model, suggesting that the fleet may potentially include modern and well-maintained vehicles, which is generally a desirable feature for renters.
• Direct Contact and Communication: The company provides both a main office line and a mobile number for contact, offering multiple avenues for customers to reach staff for assistance.
• Issue with Reliability: In contrast to typical highlights, a critical point that stands out is the serious issue of reliability, with a documented instance of a last-minute cancellation. This lack of dependability, particularly the night-before request for private information and subsequent cancellation on a long-reserved booking, suggests a key operational flaw that customers must be aware of when considering this service.

Contact Information

For potential reservations, inquiries, or customer support regarding existing bookings, the Crosby Cars office in Goodyear, Arizona can be contacted using the following information:

Address: 1755 Pebble Creek Pkwy #1037, Goodyear, AZ 85395, USA

Phone: (602) 767-2300

Mobile Phone: +1 602-767-2300

What is Worth Choosing

Choosing a local agency like Crosby Cars in Goodyear, Arizona, is often appealing due to the promise of neighborhood convenience and potentially competitive pricing over large, national rental desks. For West Valley residents, its physical location on Pebble Creek Parkway makes it geographically accessible, which is a definite advantage for local pick-up and return. The appearance of relatively new vehicles in their fleet, as indicated by a customer’s mention of a 2020 car, suggests the potential for a modern and comfortable driving experience, which is a positive element.

However, it is crucial that local Arizona users weigh these conveniences against the significant concerns raised in public customer reviews. The reported instance of a last-minute, suspicious cancellation on a long-standing reservation poses a serious risk to a customer's travel plans, leaving them without transport in a car-dependent region. A reputable car rental agency is expected to manage fleet maintenance proactively and honor confirmed reservations, particularly for multi-day trips. The specific reference to personnel ("Robert") and the abrupt nature of the cancellation are strong indicators of potential issues with reliable operation and reservation assurance.

For users whose plans are highly time-sensitive or whose trips are dependent on a guaranteed vehicle—such as those flying in from out of state or embarking on a long Arizona road trip—the reported lack of reliability may make this agency a high-risk choice. While the local address is convenient, customers should proceed with caution, especially for reservations made weeks in advance, and may wish to have a confirmed backup plan with a provider known for dependable reservation policies. Always contact the agency directly to clarify their cancellation policies and vehicle status well before your pick-up date to mitigate the risk of disruption.

Crosby Cars

1755 Pebble Creek Pkwy #1037, Goodyear, AZ 85395, USA