Drive Sally

- 23-59 Borden Ave, Long Island City, NY 11101

In the dynamic and highly competitive landscape of New York City transportation, a reliable vehicle is the core asset for thousands of professional drivers. Drive Sally, located in the bustling Long Island City neighborhood of Queens, is a specialized vehicle and service provider that primarily caters to this essential segment of the local economy. Operating as both a Car Rental Agency and a Car Leasing Service, Drive Sally's core business model is built around providing flexible, ready-to-use vehicles to professional rideshare drivers for platforms like Uber and Lyft, as well as to yellow taxi operators. The company also identifies as a Software Company, leveraging a data-driven approach to vehicle usage, maintenance, and fleet management to support the on-demand transportation sector.

This Long Island City location, positioned in a hub of transportation logistics, is crucial for drivers in the NYC area. Drive Sally offers vehicles on a weekly rental basis, typically including insurance and maintenance within a fixed price, a key benefit for drivers who rely on their vehicle for income without wanting the long-term commitment or high upfront costs of ownership. Their fleet is specifically curated to meet the needs and often strict requirements of the TLC (Taxi and Limousine Commission) in New York, and includes a growing selection of electric and hybrid vehicles that are compatible with services like Uber Green and Uber Comfort.

Local users appreciate the specialized nature of the service. Customer feedback frequently highlights the professional and courteous nature of the staff, particularly in the operational sections, noting positive interactions with employees across both the rideshare (Uber) and yellow taxi departments. For many professional drivers, the convenience of onsite services and a dedicated team is seen as superior to the general consumer experience offered by standard car rental agencies.

However, potential and current renters should be aware that, as a high-volume, niche service, customer experiences can vary. While many laud the courteous staff and seamless vehicle access, other online reviews point to high weekly costs, the complexity of fees (including deposits and toll charges), and reported issues with customer support availability and responsiveness, especially outside of regular business hours or through different departments. Renting with Drive Sally is generally a business-to-business transaction tailored to the professional driver, and users should understand all contractual terms, particularly concerning payments, vehicle condition responsibilities, and the refundability of deposits.

The Drive Sally New York headquarters and main facility are centrally located in Long Island City, Queens, an ideal spot for drivers operating throughout New York City. The location's strategic placement on Borden Avenue, a major thoroughfare, provides easy access for vehicle pick-up and drop-off.

The facility is easily reachable from multiple parts of the city:

• It is situated close to major entry and exit points for Queens, Brooklyn, and Manhattan, including the Long Island Expressway (I-495) and the Queens Midtown Tunnel.
• Proximity to public transportation, while less critical for drivers who are about to pick up a rental car, is still convenient for initial transit. The location is accessible via the G, E, M, and 7 subway lines through nearby stations.
• The site is designed for high-traffic operations typical of a fleet management center, offering onsite services.

In terms of physical accessibility, the facility ensures a welcoming environment for all patrons and partners:

• The location includes a Wheelchair accessible entrance.
• Wheelchair accessible parking lot is also provided for ease of access.

Drive Sally's service offering is highly specialized, focusing on the unique needs of the professional for-hire vehicle industry in the New York market.

• Rideshare Vehicle Rental (Uber/Lyft): Provision of vehicles—including compact, mid-size, hybrid, and electric models—that are pre-approved and compliant with the requirements of major rideshare platforms like Uber and Lyft.
• Yellow Taxi Leasing Service: Dedicated leasing options for licensed yellow taxi drivers, featuring a fleet known for being among the "cleanest" in NYC.
• Flexible Weekly Rental: Vehicles are typically provided on a weekly contract, offering flexibility without requiring a long-term lease commitment, a critical service for drivers.
• Fixed Weekly Price Model: Rental prices are often all-inclusive, covering the cost of the vehicle, comprehensive liability insurance, and scheduled maintenance and repair services.
• Electric Vehicle (EV) Rental Program: A significant portion of the fleet focuses on EVs and hybrids, providing cost-saving opportunities for drivers through reduced fuel/charging costs. Complimentary access to Level 2 charging stations is often included onsite.
• Maintenance and Support: Onsite services are provided for vehicle maintenance and repair, minimizing downtime for professional drivers, which is critical for continuous earning.
• Vehicle Swap Option: While not explicitly stated for all contracts, the model often allows for vehicle swaps when a car requires long-term service, helping drivers stay on the road.
• Software Services & Data-Driven Management: Leveraging their identity as a software company, they use data analytics to manage the fleet, optimize vehicle usage, and aim to reduce insurance costs through incentivizing driver safety.
• Payment Methods: Accepts widely used payment options, including Credit cards and Debit cards for deposits and weekly payments.

Drive Sally distinguishes itself from conventional car rental agencies with features tailored to its core professional user base.

• Focus on Professional Drivers: The entire operation is structured for drivers with a valid TLC license, offering vehicles and support specifically designed for the for-hire transportation industry.
• TLC and Rideshare Compliance: Vehicles are guaranteed to meet all necessary TLC regulations and Uber/Lyft standards, ensuring drivers can start earning immediately.
• Included Costs: The weekly rental price typically includes essential operational costs such as commercial insurance and regular maintenance, providing professional drivers with cost predictability.
• Hybrid and EV Fleet Integration: A strong commitment to clean energy vehicles allows drivers to participate in programs like Uber Green and potentially benefit from lower operating costs compared to gas vehicles.
• Positive Onsite Staff Experience: Numerous reviews emphasize the friendly, kind, and respectful attitude of the onsite staff, particularly the garage and section-specific personnel, contributing to a better daily working relationship for the drivers.
• Onsite Services: Having a dedicated mechanic shop and support staff onsite minimizes the time a driver's vehicle is out of service, maximizing earning potential.
• Transparent & Fixed Pricing Model: The stated goal of "No hidden fees" and a fixed weekly price offers a degree of financial certainty, though users should confirm all deposit and toll management policies upfront.

To inquire about vehicle availability, rental terms for rideshare or yellow taxi services, or to visit the facility, please use the following contact details:

Address: 23-59 Borden Ave, Long Island City, NY 11101, USA

Phone: (646) 883-4280

Mobile Phone: +1 646-883-4280

Drive Sally in Long Island City is unequivocally the preferred choice for a very specific segment of the New York market: the professional TLC-licensed driver (Uber, Lyft, or Yellow Taxi) who requires a turn-key, reliable vehicle solution. What makes it worth choosing is the all-in-one value proposition: a fixed weekly price that covers the vehicle, the required commercial insurance, and the critical maintenance, all managed at a convenient and dedicated Long Island City facility. This model is designed to minimize administrative hassle and maximize a driver's earning hours, which is invaluable in a high-cost market like NYC.

The staff—praised as "friendly and kind"—provides a level of personalized service that stands out in the often-impersonal vehicle rental business, as evidenced by shout-outs to specific personnel in customer reviews. This positive interaction with the support team (excluding isolated incidents) is a major operational benefit for a driver relying on quick, effective help. Furthermore, their focus on providing electric and hybrid vehicles aligns with the industry's future and offers drivers a direct way to reduce their biggest operational cost: fuel.

However, potential users must be cautious and fully informed before committing. While staff members are praised, some broader customer complaints registered with organizations like the Better Business Bureau highlight serious issues: opaque charges, confusion over toll fees and early return penalties, and sometimes unresponsive customer service across different internal departments. The weekly costs are also noted by some drivers to be higher than conventional alternatives.

Therefore, Drive Sally is an excellent choice only if you are:

• A professional TLC-licensed driver in need of a vehicle that is immediately rideshare-ready.
• Prioritizing an all-inclusive, predictable weekly payment that bundles insurance and maintenance.
• Seeking a hybrid or electric vehicle to save on fuel costs and qualify for premium ride categories.
• Willing to manage the deposit and understand all contractual terms, particularly concerning charges and returns, meticulously before driving away.

For the average New York resident needing a car for a personal weekend trip, Drive Sally is not the intended provider; its model, costs, and requirements are tailored exclusively for the professional transport industry. For the professional driver, however, the services provided at 23-59 Borden Ave represent one of the most dedicated and well-equipped fleet management solutions in the city, provided the user carefully navigates the financial and customer service complexities reported in the wider market.

Drive Sally

23-59 Borden Ave, Long Island City, NY 11101, USA