Hertz Car Rental - Laurel - Us 1 Introduce
For residents, commuters, and travelers passing through the dynamic corridor between Baltimore and Washington D.C., reliable car rental options are a necessity. Hertz Car Rental - Laurel - US 1 provides a nationally recognized service right in the heart of Maryland. Strategically located in Laurel, this branch is an essential resource for those needing a vehicle for business travel, family road trips, temporary replacement during vehicle maintenance, or even light commercial hauling.
As a well-established global brand, Hertz offers a predictable range of vehicles, from compact cars for efficient city driving to spacious SUVs for Maryland families exploring the Chesapeake region. The Laurel location caters specifically to local needs, prominently featuring services like cargo van rental for moving or business logistics, which is a valuable offering in this densely populated area. They strive to provide a streamlined, professional experience, as noted by customers who appreciate the "fast, friendly, and professional service" from outstanding employees like 'Dee' who ensure a smooth, stress-free rental process.
However, like any busy service provider, customer experiences can vary. While many value the speed and professionalism, some feedback suggests that renters should confirm their reservation details and vehicle readiness in advance to ensure the smoothest possible pickup experience. This branch's location along a key route makes it a convenient choice, particularly for those in the vicinity of Fort Meade, the NASA Goddard Space Flight Center, and nearby Prince George's and Howard County communities.
The Hertz Car Rental branch in Laurel is highly accessible, situated directly on one of the state's main thoroughfares, U.S. Route 1 (Baltimore Avenue). This strategic position makes it easy for customers in the greater Laurel area, as well as those traveling between Baltimore and D.C., to reach the office.
The precise address is:
14705 U.S. Rte 1 Suite B, Laurel, MD 20707, USA
The location benefits from being an "Onsite services" facility, meaning all rental transactions and vehicle pickups/returns are handled directly at the branch. For those concerned with accessibility, the location ensures that all customers can comfortably access their services by providing a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. Being located on US 1, it is close to several major hotel chains and commercial centers, allowing for an easy quick stop before heading out on the road or returning a vehicle after a trip through Maryland. The business hours typically run from Monday through Friday, with shorter hours on Saturday and closure on Sunday (times should be verified directly with the office before visiting, especially on weekends).
Hertz Car Rental - Laurel - US 1 offers a comprehensive range of rental services backed by the global Hertz brand, alongside specific vehicle types to meet local demand. The on-site services ensure that the entire rental transaction, from paperwork to vehicle inspection, can be completed at this single location.
- Diverse Vehicle Fleet: They offer a variety of car classes to suit different needs, including small/economy sedans (like the Ford Focus or Chevrolet Spark), medium and large sedans (such as the Chevrolet Malibu or Mazda 3), SUVs (like the Nissan Rogue or Chevrolet Equinox), and specialty vehicles.
- Cargo Van Rental: A critical offering for local businesses, home movers, and contractors, the availability of cargo vans allows for convenient light commercial and transport needs directly from the Laurel branch.
- Discounts and Programs: The branch honors numerous Hertz programs, including the Active Military Discount, providing reduced rates for service members. They also participate in the Hertz Gold Plus Rewards program, which offers perks like faster reservations, discounted rates, and points accumulation for free rental days.
- Flexible Payment Options: Customers can pay for their rental and cover the required deposit using both major credit cards and debit cards, offering flexibility for financial transactions.
- Rental Accessories: They offer essential add-ons such as GPS rental, child car seats, and the option to add additional qualified drivers (sometimes free for AAA members or spouses/domestic partners of Hertz #1 Club members).
- Long-Term Rentals: They cater to customers needing vehicles for extended periods, such as temporary business assignments or long-term personal use.
- Commercial and Government Services: As a national brand, they are equipped to handle business-to-business and government/military traveler reservations efficiently.
The key features of the Hertz Laurel - US 1 location center on professional service, convenience, and a recognition of the local community's needs, especially those with ties to the military.
- Active Military Discounts: A standout feature, providing tangible savings and recognition for the service of active military personnel, which is highly relevant given the proximity to major military and government installations in the Maryland area.
- Dedicated Onsite Services: Handling all aspects of the rental, including vehicle selection and checkout, directly on-site provides a centralized and professionally managed experience. This contrasts with other neighborhood locations that may have limited staffing or inventory.
- Wheelchair Accessibility: The commitment to an accessible environment is a significant highlight, ensuring that the facility is welcoming and navigable for all customers via a wheelchair accessible entrance and parking.
- Acceptance of Debit Cards: Offering the convenience of both credit and debit card payments for rental fees and deposits broadens the accessibility of car rentals to a wider segment of the Maryland public.
- Professional Customer Service: When the staff is on point, as exemplified by the praised employee 'Dee', the service is described as "fast, friendly, and professional," which is crucial for customers who value efficiency and courtesy.
- Commercial Vehicle Availability: The confirmed presence of Cargo Van Rental options ensures the location can meet specific commercial or large-item transport needs that regular car classes cannot handle.
- Gold Plus Rewards Benefits: Customers who join the free rewards program can bypass the counter and enjoy priority service, which significantly speeds up the pickup and drop-off process, a major time-saver for busy commuters.
For all reservation inquiries, fleet availability questions, or to confirm your specific rental details, reaching out to the branch directly is the recommended course of action.
Physical Address:
14705 U.S. Rte 1 Suite B, Laurel, MD 20707, USA
Phone Contact:
Local Laurel Phone: (301) 317-3601
Mobile Phone: +1 301-317-3601
Choosing Hertz Car Rental - Laurel - US 1 is a matter of prioritizing a globally reliable brand with specific local conveniences. While customer experiences can vary, the core reasons for selecting this location are firmly based on its logistical advantages and specialized services.
The most compelling reason for many Marylanders, particularly those near military bases like Fort Meade, is the guaranteed benefit of the Active Military Discount. This commitment to service members is a significant financial incentive and a gesture of recognition. Coupled with the accessibility features like wheelchair parking and entrance, the branch shows a commitment to an inclusive customer base.
Furthermore, for those undertaking projects or moves in the local suburbs, the convenience of renting a Cargo Van right on Route 1, a key artery for regional transit, is invaluable. You get a trusted commercial-grade vehicle without having to seek out a separate, specialty truck rental service far from your route.
Finally, the ability to leverage the Hertz Gold Plus Rewards program is a huge time saver. For frequent travelers or those with a consistent need for rentals, the option to 'skip the counter' and proceed directly to your vehicle minimizes the potential for delays—a feature that can make or break a tight schedule. While it is always wise to confirm your reservation and vehicle readiness ahead of time, the established procedures and national backing of the Hertz brand ensure a high degree of service and vehicle quality, making the Laurel - US 1 branch a top-tier choice for dependable, efficient car rental in the central Maryland area.
Hertz Car Rental - Laurel - Us 1 Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Laurel - Us 1 Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Laurel - Us 1 Photos










Hertz Car Rental - Laurel - Us 1 Location
Hertz Car Rental - Laurel - Us 1
14705 U.S. Rte 1 Suite B, Laurel, MD 20707, USA
Hertz Car Rental - Laurel - Us 1 Reviews
phonesmellwalkingjobemployeescleaneddeskreviewpickupmanager
★ 5★ 4★ 3★ 2★ 1I've been to Hertz in multiple locations and states and this is the absolute worst Hertz I've ever been to. I've been to this location 3 times and had issues each time. The first two times my car wasn't ready and/ or had pricing issues and had to wait a minimum of 30 minutes. This time I made the reservation for 2 hours ahead so it would be ready when I got there, and they sent it off for an oil change. There was again pricing issues and waited another 25 minutes before I finally left without a car. Is rather drive to another Hertz 40 minutes away than to go to this location right around the corner from me. Will never go back.
September 26 · Steven RomeroI had an excellent experience at Hertz thanks to Dee! She is an outstanding employee who provided fast, friendly, and professional service. Dee was able to get me checked in and out quickly, making the whole rental process smooth and stress-free. Her efficiency and positive attitude really stood out, and I truly appreciate her help.
August 04 · Elesha JacksonSecond time I have made a reservation at this location(my fault) only to be told they didn't have any cars when it came time to pick one up. Staff seemed surprised that not having any cars available might be a problem. I rent often and this rental location is the only one that can't figure out how to provide you with a car at the time you reserved it for. Staff just doesn't care about their jobs or customers.
August 16 · Tim DixonUpdated Review:Thank you for your response, but based on what I experienced, this wasn’t an isolated incident. While I was there, I saw other customers go through the same disrespectful treatment — long waits, lack of communication, and rude behavior from staff. It was clear that we were not treated with the basic respect and dignity that every human being, let alone a paying customer, deserves.Because of this,I do not see myself ever doing business with your location again, and I WOULD NOT RECOMMEND IT TO ANYONE READING THIS REVIEW.Terrible customer service. I arrived at 10 AM to pick up a car I had reserved online, checked in, and was left waiting for over two hours with no clear communication. When I asked about the process, the employees were rude and sarcastic, showing no willingness to explain anything. One even told me, ‘We don’t work for Uber, so we don’t care how long you wait.’ After all that time, I was informed that the car I had reserved had been rented out to someone else. To make it worse, I was asked to leave the store because I had reserved through Uber’s driver program and was treated as less of a customer than others. Completely unprofessional, unwelcoming, and disrespectful experience.
April 28 · bernabas boruI WOULD NOT RECOMMEND THIS LOCAL HERTZ (NOT ENOUGH CARS)I had called Hertz a few days prior on short notice (booked on the 20th for the 23rd) and I booked for a one way. I should have had an idea that this request on the weekend before a holiday would not be able to go through however, this was my first time booking a rental car so I have no prior experience. So I reserved a car (so I thought) and received several emails and texts messages confirming and reminding me of my upcoming reservation. On the day of my reservation, I took 2 buses and travelled two hours to the Hertz on Laurel to pick up my car and head home. However, when I got there I gave the woman working my name and she immediately told me she probably wouldn’t be able to get me a car. Naive, I sat and waited to be told more details but only heard conversations between employees about my request and basically how obscene it was. At this point I still was not told anything and just chose to sit down and wait for a direct answer. Finally, one of the women working told me quietly I would not be able to get a car because they didn’t have enough to service my request. The reason why my rating is so low is because I was not able to get a car and also because I feel like this could have easily been addressed via phone call, text message, or email hour or even days prior to me traveling all the way to the rental place. I am beyond frustrated and will never book with this Hertz EVER again. 0/10 experience
May 24 · Morgan Graham
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