Enterprise Rent-A-Car

- 15123 Frederick Rd, Rockville, MD 20850

For residents of Montgomery County and the greater Maryland area, finding a reliable car rental service is often a necessity, whether you are managing an unexpected car repair, planning a family trip to the Eastern Shore, or coordinating group transport for a local event. The Enterprise Rent-A-Car branch located on Frederick Road in Rockville, MD, is dedicated to serving these diverse local transportation needs, positioning itself as a community-focused partner.

This particular branch, located in a high-traffic suburban corridor, emphasizes its role as a key local market provider, specializing in insurance replacement and neighborhood rentals. The team understands that many customers arrive under stressful circumstances, such as after an accident or a vehicle breakdown, and the branch is equipped to offer service solutions designed to simplify the rental process and get Marylanders back on the road quickly. Noteworthy is this location's identification as a women-owned business, demonstrating a commitment to local entrepreneurship and a high standard of professional service in the Rockville community.

The experience at this branch is often highlighted by personalized service, as evidenced by customer feedback praising individual employees who go above and beyond to secure vehicle upgrades and ensure a smooth rental experience, from prompt pick-up to a detailed vehicle walkthrough. However, like any busy rental operation, customers should be mindful of operational procedures, particularly concerning non-standard transactions. Users paying with a debit card, for instance, should be aware that while the branch can immediately release a deposit upon vehicle return, the actual timeframe for the funds to reappear in a checking account is subject to the individual bank's processing schedule, which can take several business days or longer. Clear communication with the staff regarding return procedures and deposit release is highly recommended to avoid frustration.

Location and Accessibility

The Rockville Enterprise Rent-A-Car office is situated at a highly accessible location, making it convenient for customers throughout Montgomery County and the surrounding Washington D.C. metropolitan area. The address is 15123 Frederick Rd, Rockville, MD 20850, USA.

Key details about the location and accessibility include:

• Strategic Positioning: Located directly on Frederick Road (MD Route 355), the branch offers easy access to I-270 and other main arteries serving the Rockville, Gaithersburg, and Bethesda areas.
• On-Site Parking: The provision of on-site parking ensures that customers have a designated, convenient place to park their personal vehicles when picking up a rental.
• Wheelchair Accessibility: The premises are designed to accommodate all customers, featuring both a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
• Customer Pick-Up Service: A highly valued service, the branch often provides a complimentary pick-up service from local repair shops or homes, bringing customers directly to the rental office to expedite the process.
• After-Hours Returns: For added flexibility, customers can perform an after-hours return by parking the vehicle in front of the office, locking the doors, and placing the keys in the designated drop box. The renter remains responsible for the vehicle until an Enterprise employee inspects it and closes the contract on the next business day.

Services Offered

As a full-service car and van rental agency, the Frederick Road branch in Rockville offers a comprehensive fleet and a range of customer-centric services:

• Diverse Vehicle Fleet: This includes standard rental car classes such as Economy, Compact, Full-Size sedans, various SUVs (for weekend trips to the mountains or the coast), and even Luxury models, subject to availability.
• Specialty Vehicle Rentals: Designated as a Van rental agency, the branch supplies Minivans (typically 7-passenger) for families, as well as Passenger Vans (up to 15-passenger) for group travel needs like team sports transport or church functions, although availability for these in-demand vehicles should always be confirmed well in advance.
• Insurance Replacement Services: A primary focus is providing replacement vehicles coordinated directly with insurance companies for customers whose personal cars are undergoing repairs.
• Flexible Payment Options: Acceptance of Credit cards, Debit cards, and modern NFC mobile payments (e.g., Google Pay, Apple Pay) provides payment convenience for a wide range of customers. Note that debit card rentals require a security deposit and specific documentation.
• Optional Protection Products: Customers have the ability to purchase Damage Waiver (DW) to reduce financial responsibility for damage to the rental car, along with other optional coverages like Extended Protection and Personal Effects Coverage (PEC), as per Maryland rental law and Enterprise policy.
• Fuel Options: Offering three ways to handle fuel upon return: Prepay for a full tank, allowing Enterprise to refuel and charge a market rate plus a fee, or the customer refilling the tank just before return to avoid additional charges.

Features / Highlights

The Rockville Enterprise branch stands out for several customer-focused features that enhance the rental experience:

• Identifies as Women-Owned: This local business designation speaks to a commitment to quality service and a dedication to the local economy and community in Rockville.
• Active Military Discounts: Providing special rates and benefits for active military personnel and veterans, which is a valuable feature for the many service members and their families residing in the greater Maryland/D.C. area.
• Complimentary Local Pick-Up Service: An essential convenience, removing the logistical headache of getting from home or a repair shop to the rental counter.
• Commitment to Customer Care: Highlighted by excellent customer reviews, individual associates are often lauded for their friendly greeting, efficient processing, willingness to go above and beyond to secure better vehicles for customers, and detailed vehicle walkthroughs.
• Efficient Service: The ability of the staff to make the typically administrative process of securing a rental “easy, quick, and efficient” is a significant advantage, especially for customers on tight schedules.
• Vehicle Upgrades and Accommodation: Staff are trained to seek solutions, including contacting insurance companies to modify reservations to accommodate larger vehicles for families when necessary.

Contact Information

For Maryland residents needing to contact the Frederick Road branch in Rockville for a reservation or policy inquiry, please use the following:

Address: 15123 Frederick Rd, Rockville, MD 20850, USA

Phone: (301) 309-1711

Mobile Phone: +1 301-309-1711

What is Worth Choosing

For Maryland customers in the Rockville area, choosing the Enterprise Rent-A-Car on Frederick Road is a decision based on the combination of a major national brand’s resources with personalized, local service. This branch is especially worth choosing for those who prioritize a stress-free experience, demonstrated by the complimentary pick-up service and the staff's proactive efforts to assist with vehicle upgrades and complex reservation modifications. The positive customer experiences underscore that even when demand is high, the team is dedicated to providing friendly, efficient, and solution-oriented service.

The convenience of a women-owned local branch that accepts multiple forms of payment, offers on-site parking, and provides valuable Active Military Discounts makes it a highly advantageous choice. While customers utilizing debit cards should anticipate the corporate standard of 5 to 10 business days for a deposit refund to fully process (after the branch closes the contract), the consistent reports of exceptional one-on-one customer care—such as detailed vehicle overviews and personal follow-through—are a strong indicator of this location’s commitment to service excellence in Montgomery County. This focus on the individual customer experience sets it apart as a premier car and van rental destination for Maryland locals.

Enterprise Rent-A-Car

15123 Frederick Rd, Rockville, MD 20850, USA