Avis Car Rental Introduce
Welcome to your reliable, local source for transportation solutions in Montgomery County, Maryland: Avis Car Rental in Gaithersburg. Located conveniently at Muddy Branch Square, this neighborhood location offers residents and visitors a broad selection of quality vehicles, ranging from comfortable economy cars for quick errands to spacious vans perfect for family trips or group travel. As a professional car rental agency and van rental agency, Avis is committed to providing a friendly, efficient, and professional rental experience right here in the heart of Gaithersburg.
Whether you need a temporary replacement vehicle due to car trouble, a spacious ride for a weekend getaway exploring the beautiful Maryland countryside, or a van to handle a larger group or significant cargo, the Gaithersburg Avis location aims to meet your needs. We understand the importance of a smooth, hassle-free rental process, and our local team is dedicated to helping you get on the road quickly and confidently.
The vehicle selection available through Avis generally covers a wide array of categories to suit different budgets and travel requirements. While vehicle availability is dynamic and subject to change, customers can typically find:
- Economy and Compact Cars: Excellent for fuel efficiency and navigating city traffic, ideal for daily use or short-term rentals.
- Intermediate and Full-Size Sedans: Offering more room and comfort for longer drives or travel with additional passengers and luggage, such as a Toyota Camry or similar models.
- SUVs and Crossovers: Ranging from Intermediate SUVs (like a Toyota Rav4) to Full-Size and Premium SUVs (like a Ford Expedition or Chevrolet Suburban) for those needing extra space, ground clearance, or seating capacity for up to seven passengers or more.
- Minivans and Passenger Vans: Including options like the Chrysler Pacifica or a 12-Passenger Van, catering to larger groups, team travel, or major family outings.
- Specialty Vehicles: Often including options such as Premium, Luxury, Convertibles, and even Pickup Trucks, subject to local fleet availability.
This location is co-shared with another major rental company (Budget), meaning customers may interact with the same professional agents, but it's important to keep track of which brand you booked with, as policies and pricing can sometimes differ between the two. The professional team strives for efficiency, though high-demand periods may occasionally present challenges with specific vehicle categories or pre-paid reservations, as experienced by some past users. Therefore, early booking and confirmation are always recommended, especially if you require a very specific vehicle type.
The Avis Car Rental office is conveniently situated in a high-traffic, easily accessible area of Gaithersburg, MD.
Physical Address:
870 Muddy Branch Rd, Gaithersburg, MD 20878, USA.
The office is located within the Muddy Branch Shopping Plaza (sometimes referred to as Muddy Branch Square), a stable neighborhood center with various other merchants like a grocery store, banks, and restaurants, making it a convenient stop for other errands. The location is easily reachable from major routes in the Gaithersburg area. For example, official directions often guide customers via I-270 to Exit 9B/Sam Eig Hwy (I-370) and then onto Diamondback Drive to Muddy Branch Rd. Look for the office near other established businesses in the plaza, such as Subway.
In terms of accessibility, the location aims to be welcoming to all customers, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot. This commitment to accessibility helps ensure a smoother experience for customers with mobility considerations when picking up their rental vehicle. Vehicles are generally parked on-site outside the office for efficient pickup.
The Avis location in Gaithersburg provides a comprehensive set of services and options typical of a major car rental agency, categorized by its primary business types: a Car rental agency and a Van rental agency.
- Car Rental: Wide range of vehicle classes, including economy, compact, standard, full-size cars, SUVs, and luxury options (subject to local availability).
- Van Rental: Selection of minivans and larger passenger vans, ideal for group transportation or significant cargo.
- Free Pick-up Service: Customers can often call the location directly to inquire about their free pick-up service, which can be immensely helpful for local residents needing transportation to the office. Specific policies regarding distance and hours should be confirmed directly with the branch.
- After-hours Returns: For added flexibility, the location may offer after-hours returns, though customers should be aware that the vehicle remains their responsibility until inspected by an agent the next business day. Details on key drop-off procedures must be clarified at the time of rental.
- Payment Flexibility: Accepts major credit cards and debit cards. Note that using a debit card for the required security hold may be subject to additional checks and policies, such as the requirement for a second form of current identification.
- NFC Mobile Payments: For modern convenience, NFC mobile payments are accepted for transactions.
- Optional Add-ons: Available options often include GPS devices, Gas Service Option (prepay fuel), and Extended Roadside Assistance for peace of mind during your rental period.
Avis focuses on providing benefits that enhance the overall value and convenience of your rental experience.
- Active Military Discounts: A valuable highlight for the Maryland military community, Avis offers special discounts to active military personnel. This is a significant feature for those serving our country, providing a cost-effective travel solution.
- Avis Preferred Program: While not specific to this location, Avis's national loyalty program offers benefits that can be utilized here, such as skipping the counter line at pickup, express checkout on return, and earning points for free rentals and upgrades.
- Accessibility Features: The provision of a wheelchair accessible entrance and wheelchair accessible parking lot demonstrates a commitment to serving all members of the Gaithersburg community.
- Convenient Neighborhood Location: Being situated in a shopping plaza means easy access, ample parking, and the ability to combine your rental pickup or return with other essential errands.
- Digital Tools: Customers can use the Avis App to manage their reservations, and potentially upgrade or return their vehicle, adding a layer of control and convenience to the process.
For local inquiries, to arrange a free pick-up, or to confirm vehicle availability, please use the following contact information:
Address: 870 Muddy Branch Rd, Gaithersburg, MD 20878, USA.
Phone: (240) 683-8954
Mobile Phone: +1 240-683-8954
For users in the Maryland region, particularly in the Gaithersburg and surrounding Montgomery County areas, choosing Avis at Muddy Branch Square offers a blend of professional service, convenience, and valuable consumer-focused features. What truly makes this a worthy option is its accessibility both in terms of location and physical facilities. Located centrally in a busy retail hub, it’s not an out-of-the-way airport location, making it ideal for neighborhood rentals, insurance replacements, or local weekend plans.
Furthermore, the Active Military Discounts stand out as a significant benefit, offering tangible savings to a dedicated part of the community. Combined with a fleet that generally covers everything from economical compact cars to spacious passenger vans, Avis is equipped to handle diverse local and regional travel needs. The co-location with Budget provides an environment where competitive pricing is often a factor, encouraging renters to compare online pre-paid rates to ensure they secure the best deal. While all rental agencies face challenges with inventory during peak times—a common issue across the industry—the local team's focus is on preparing clean, full-tank vehicles, ensuring you start your journey with a reliable, well-maintained car. For your next car or van rental need in Maryland, Avis in Gaithersburg provides a professional, accessible, and well-rounded solution.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
870 Muddy Branch Rd, Gaithersburg, MD 20878, USA
Avis Car Rental Reviews
priceairportmallofficedrivepickuptankmanagergascall center
★ 5★ 4★ 3★ 2★ 1AVIS ⭐️⭐️⭐️ Transportation : Car RentalGaithersburg, Maryland, USA⭐️⭐️⭐️ Sylvia 3-star = averageAs of June 2021, everyone can come on in and rent. Located in Muddy Branch Shopping Plaza. This office is shared by both AVIS and Budget rental car company and same agents helping you. Online AVIS was a bit less expensive if you pre-pay vs pay onsite then it’s the same price as Budget.I did reserve a compact car but received the smaller economy car. They were the same price and had plenty on the lot but I didn’t fuss and took the car. It was clean, full tank and ready to go. No charge for mileage just return the tank at the same level you left and no damage, you’re good! Rates start about $75/day and are the new midrange price. There are other less expensive rental places, but all the cars were out and Enterprise had cars but $50/day more expensive. (I’m used to renting smallSUVs at $35-$40 a day, but looks like these companies need to make up for lost time.)
June 30 · Sylvia ToursteinMade a reservation 2 days in advance, received a confirmation email and even a reservation email reminder the next day and another the morning of, only for them to call me as I as on my way to pick up the car that they had to cancel my reservation as there were no cars available. Then the woman blamed me for a "last minute" reservation. As if people can predict when car trouble will cause them to need a rental.
April 26 · Renee AshleyWe will not be renting a vehicle from this Avis again. We rented this vehicle yesterday evening for our trip today. Had we’d seen how dirty this car was before hand, we would’ve have taken it. Not to mention it was dirty on the outside and the windows are dirty (not pictured). We made reservations to pick up the vehicle a day or two ahead of time, with a scheduled time for pickup 30 minutes or so before it closed for the day. I was only looking for dents and scratches and didn’t notice how dirty it was on the inside. Lesson learned.
October 27 · TivonaI recently rented a full-size car from Avis Car Rental, expecting a smooth and comfortable driving experience for my family trip. However, what I received was a complete disappointment. Avis gave me an old car that was incredibly noisy and unpleasant to drive, and it was in such poor condition that it felt unsafe.To make matters worse, I had been a loyal customer of Avis for over a month, and I even paid for an upgrade in hopes of getting a better car. But instead, I received a vehicle that was far worse than anything I had rented before. It was dirty and clearly hadn't been maintained or cleaned in a while.In addition to these issues, the car's fuel tank was not full when I picked it up. It was missing more than a quarter of the tank's capacity, which added to my inconvenience and frustration.Given the substandard condition of the car, the missing fuel, and the fact that I did not receive the vehicle I was promised, I am requesting an immediate cancellation of my rental contract and a full refund of the rental fee. Avis needs to take responsibility for their poor service and make things right for their customers.Overall, I give Avis a rating of 0 out of 10. They completely failed to meet my expectations, and the poor condition of the car was unacceptable. Avis needs to step up its game and provide its customers with quality vehicles and service that they deserve.
April 10 · Sany CalvarI made a reservation 2 days in advance and on the way to pick up the car. They called me to let me know that no cars were available for rental and that my reservation was effectively canceled. Still working with customer service to get a full refund. It's been over a week.
May 15 · Christopher Hamilton
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